Comparetheparking Recensioni 

They don't tell you about the £23 parking fee that you must pay on top of the meet and greet fee at Stansted airport. For an extra £5 i realise now i could have had the much more professional and better customers service of the Airports official meet and greet parking service. The customer service was abysmal on the phone. You cannot leave a review on their website so it always stays 4/5 put of 5 stars. Do not waste your time or money with this service

DO NOT USE THIS COMPANY YOU GET NO SUPPORT OR CONTACT AND THEY IGNORE EMAILS PHONE LINE IS NOT ANSWERED. MY FLIGHTS WERE CANCELLED AND THEY STILL WONT REFUND ME

My car got robbed they stole money from my car and when I complained they hung up on me. DONT USE THIS COMPANY! They can't be trusted !

1 star only because I couldn't give zero stars. Cancelled booking in September. Refund will be 10 working days. Call back, 3 working days. Then we have sent your refund its the credit card companies fault. We will send you evidence we have sent it. You will have it Monday 19th October. Today. Keep cutting me off and won't answer my calls. Rang on my wife's number. Said you will get the evidence and put phone down on me. Steer well clear

Tried to book parking at Glasgow Airport put all information in then put in a discount code then it changed the dates, unfortunately I had paid before I noticed, called and emailed on numerous occasions just to be fobbed off, please do not use this company no customer service at all and I am down £55

They took over an hour to return the car, then delivered it to the wrong car park. The driver couldn't be bothered to wait for us to get from the correct car park, so left the car in a disabled bay with the keys on top of the front tyre! I kid you not!

Wish we’d read the reviews before booking. This was supposed to be meet and greet parking at Heathrow Airport, but the whole experience was absolutely appalling.

We rang 30 minutes before arriving as instructed, but despite calling the number provided, nobody was there to meet us. We were left waiting for someone to turn up, there is no desk or proper place to go for assistance. We had to call them 3 times!

On our return, things were just as bad. We rang whilst waiting for our luggage as requested, but the person on the phone had no clue what I was talking about and put the phone down. We were just left stranded with no desk to go to and had to ring multiple times to get our car back.

After an 18 hour journey, the last thing you want is to be messed around and left in the cold waiting for your own car. This was absolutely not the service we paid for and there was no excuse for such poor communication and organisation.

Save yourself the stress and book elsewhere. Avoid!

Compare the parking use different names and false email addresses for complaints. We have been back from our holiday and still receiving parking fines for illegal parking at airport hotels. They used our car over and over again and we have received 4 parking ticket fines so far. No way to communicate with them as every phone number is answered by the delivery goons that are crooks. Reported to police and Stansted airport who say they are investigating this as so many people have had the same issue. So the next step will be to confront them with a police escort.

I'm extremely disappointed with the service I've received tonight. I've been waiting an hour for someone to answer, and when I finally got through, I was told it would be another half an hour.
This is completely unacceptable. I've now been left waiting for a ridiculous amount of time and won't get home until around 4 am because of these delays.
When you use a Park and Ride service, you expect a reliable and reasonably prompt service, not to be left stranded for hours with little communication. This has caused unnecessary stress, inconvenience and a significant delay getting home.
I would like to make a formal complaint and receive an explanation for what has happened, along with details of what compensation or refund you are prepared to offer for this unacceptable service.

The Driver never turned up to meet and greet us never picked up the phone this was on the 28.5.26.so I had to use Mapel parking at Heathrow and have used Mapel parking again since and they have been great you get what you pay for do not use Compare the parking .....

Stansted, Orange Car Park from 25th to October 2nd 2026. We paid extra for camera coverage whilst parked, please provide footage of the car for that period, as promised.

Failure One: I was disgusted by a change of destination by your rep to the Green Parking area, I am 75 years old with arthritis in my spine and hips. We always book the Orange car park because it has the shortest walk to Departures.

Failure 2: There was no identifying signage at the area we were ordered to, 5th Floor Green multi storey car park, and no identity shown in the dark, by the man who was sitting in his car waiting. We had a plane to catch, so had no option but to leave the key.



Failure 3: We were told we must pay EXTRA parking charges for entering the Green Car Park.

Failure 4: When we returned to collect the car, we were forced to wait 40 minutes even though we had telephoned the number given while waiting at Baggage Retrieval.

Failure 5: Upon receiving our car, we checked the mileage (photographed when we left it) and our car had been driven 84 Miles!!!

Failure 7: When collected, there was ZERO fuel showing.

Failure 8: We have now received an Unpaid Parking Charge at Radisson Blu Hotel on 27th September (2 days after we gave you the car) for £60 if paid within 14 days of the notice issued 30/9/2026

Obviously, your company has used our car illegally and we have incurred extra costs as a result. I have informed the local Stansted Airport Police as a result. I will forward their Crime Number, from their reply as soon as I have it.

I expect you to pay the parking fine while you were illegally driving my car, and reimburse me for all extra charges to the £69 paid for meet n greet.

I booked here and in confirmation email was given a number to call car park to 40 minutes before arrival. When I called they said that compare airport booking.com have not been paying their invoices and was not answering their calls or emails so I have to make another payment direct to car park for the same service plus a private shuttle because of the issue and I time was ticking on to catch my flight when I arrived at the airport and checked in I phoned compare booking and they said when I provided my booking reference there was no booking. I had the email mail co formation of the booking. Total scammers fraudsters. Please do one use this service you will be left in big problems. Filed a complain to bank to try to get refund. Conpanies like this should not be allowed to operate . Disgusting thriving low life people.

Very poor. Unable to change date of parking on their website or my messaging them as instructed. Ended up with a recommended car parking service on a mud compound run by a rude, incompetent group of individuals who didn't even answer the phone number given. Felt fortunate to get away unscathed in the end

Advertised: Orange Car Park
Actual: Green Car Park: Long walk to and from terminal
Advertised: Customer responsible for utility costs.
Meaning: £28 Car Park fees
No official desk just a crook in a car park.
Phoned at baggage retrieval, still waited 45 minutes for car
On return told to wait to pay ticket.
Car returned. We left it with half tank, returned completely empty. PLUS 84 miles!!!
CROOKS!!

Since leaving the review, we've received a Parking fine from 27th Sep. two days after we left the car with them. So they've been driving our car while we were away. Crooks.

The whole experience from start to finish was appalling,13 calls made to just drop the car off had to wait for a long time to get someone there left to struggle with four suitcases in the pouring rain as we had to park on 5th floor multistorey then a long walk to terminal.not a good company please do not use.this was at Stansted airport.

Horrible horrible avoid any price . Staff is rude , additional charges , my perfume was missing from the car and they drove my car 10 miles . Never ever again . The worst parking experience ever

Booked a meet & greet parking service at Bristol airport. Tried phoning their number 21 times to drop off the car but these charlatans failed to answer all of them. Consequently had to pay the multi story car park for a week. The genuine meet & greet service there informed me this is a common scam run by two foreigners who don't even have car insurance. Avoid at all costs because it is a complete scam.

Do Not Use this company.
Terrible customer service and hidden costs not apparent until booked.
Left my car in the Car Park on a different level to instructions.
Only discovered whereabouts of my car by luck.
Left my key on the front wheel and driver gone.

They seemed to be completely understaffed. We had to wait for some 45 minutes for someone to show up at the carpark. Also unimpressed that we had to pay an additional £26 (£13 x 2) to access the Stansted Green car park, where we did the car handover - as this payment was not mentioned in the ComparetheParking documentation when we booked.

the small print is not obvious - the wait to collect the car long, the car whas muddy, the staff were dismissive - this is an awful site to book car parking at Stanstead