Invitation Homes Recensioni 

DO NOT RENT!!! 738 Brighton Ln. Garland, TX 75043. You will be very disappointed. The home has foundation problems. The windows are so old, and the air seeps out every which way you can imagine. Winter months light bill maybe $150.00 due to poor house maintenance your light bill will be $600 in the summer months. The roof is falling, the fence is rotting and falling apart. There are cracks throughout the entire house. This leasing company is horrible. They take your money you can NEVER get a hold of anyone with authority. Every time you call you must speak to a call rep that barley speaks English. When it comes to repairs on the home, they send out 3rd party contractors to put bandages on major issues. Every single 3rd party contractor that came to the house stated that the leasing company "Invitation Homes," are cheap and my repairs are just that. The front bathroom is filled with mold. They take your money and the repairs are subpar at best. I have chosen to leave the home due to improper treatment as well as the decline of the home. They will just go in and paint and make it look pretty, only to scam another family to move into a home that has mold and foundation issues. They knew that the home has foundation issues and neglected the home as you can see where the walls are breaking apart with the mesh behind the paint. Again just proof of the subpar repairs. I would give this company no stars if I could as I feel like they are just a money hungry company and don't truly care about the tennants and the conditions they provide to live in.

My story is just one of thousands of similar experiences: add-on fees, bogus charges levied against security deposits, poor living conditions, and no real recourse for renters. Even after losing a recent FTC class action lawsuit, this company continues its fraudulent practices, relying on renters being too busy or powerless to challenge them.
Don't be fooled by their social media response- they'll "look into it" to save face on social media and then do nothing about it.

All thanks to Miss. Shirley I can sleep better and have a peace of mind. My December rent has been lost and it's been a nightmare from hell with calls, emails, letters, you name I went through it. Not accepting my rent which caused me to pay hundreds of dollars in late fees and when using FedEx to make sure payment arrived safely and records for tracking.
It's not resolved but I can now send in my rent payment without it being rejected.
Thank you Miss Shirley for having a heart. May God continue to bless you and your family 🙏🏽

Shirley was such a help. I had been calling Invitation homes with my problem since the 3rd of the month. No one was able to help me. I sent emails and got no response. I was very frustrated and cold not understand why no one was skilled enough with something as simple as pay my rent. Ms. Shirley called me and OH MY! Talk about a ray of sunshine. She patiently walked me through how to pay in the new portal and stayed on the line until I was able to put it in my favorites so that I don’t have this issue again. She was a breath of fresh air. She truly is an asset to your company. She should be a trainer to all the previous calls I made. She definitely raised the bar. I am just one person that she did not know. So I’m sure she delivers the same to all others that she comes in contact with. Do what ever you have to do to keep her on your team because she is a “keeper”!!!

rarely leave reviews, but I feel compelled to share my experience with Invitation Homes.

I have been a resident since November 2025 and, while I genuinely love my home and the neighborhood, the lack of communication from management has been extremely disappointing and frustrating.

For weeks, I have been trying to get assistance regarding billing concerns. I have sent multiple emails to various representatives, including Tracy Ann Lecky and Anna Williams throughout May and June 2026, and have received little to no response. I have also made phone calls and sent follow-up emails, yet my concerns continue to go unanswered.

As a single mother, I am not asking for anything unreasonable. I simply want communication and guidance regarding my account. A quick email or phone call acknowledging my concerns would go a long way. Instead, I often feel completely ignored and left without answers.

What is most frustrating is that I have received automated notices regarding balances due, but when I try to get clarification or assistance from an actual person, I cannot seem to get a response. I have even had to reach out to a manager who helped me during my move-in process, despite the issue not being within her department. She was kind and helpful, which only highlighted the lack of support I have received elsewhere.

My maintenance and billing concerns have been ongoing, and as of June 9, 2026, I am still waiting for responses to emails that were sent days and even weeks ago.

Invitation Homes has beautiful properties, but communication and customer service from leadership need significant improvement. Tenants deserve timely responses, especially when they are actively trying to resolve issues and remain in good standing. I hope this feedback encourages meaningful changes for current and future residents.

Invitation homes has been excellent to my family. Any maintenance issues they are on top of it. I’m very satisfied customer

Fee's are high, but they take great care to fix things right

This is the company of most disappointing experience I’ve ever had with a rental company! Don’t expect any privacy, they will watch you every day, if you ever get a problem with a neighbor, you will be the one liable and asked to leave the house. People that have no moral ethics, no respect! DO NOT RECOMMEND! RUN FROM THEM!

The technician greeted us with a smile, listened carefully to our concerns, and took the time to explain what needed to be done. Throughout the visit, he was respectful of our home, professional, and genuinely kind. It was clear that he cared about providing great service, and that level of friendliness and communication made the experience especially positive for our family.

Imposed charges and corrective actions for pre-existing conditions of property (prior to move-in date). Notified almost at end of business day Friday, and required a corrective action/communication of its resolve within 5 business days. Called customer service to express challenges and the interaction was unprofessional (patronizing and distracting background noise).

Everyone that I know that rent from invitation homes is having problems with the overcharging they say they're smart houses I don't see anything smart about these houses. Stop overcharging people for fees that is not there responsibilities it is for the owner of the property to take care of those responsibilities not the tenants not the renter understand that renter not buyer this is why you all are getting sued right now because the actions that you are taking with your tenants that doesn't apply to them I am one of them and I will never rent from you all again

This company is the worst and I mean the worst rental company ever. When I moved in the deck was rotted through in a few spots. My deck was taken apart about a month ago. The debris is still sitting in my backyard. It’s taking this long to get a response about the debris removal. Also no one can tell me when or if it will be rebuilt. I emailed the customer service rep called and escalated the problem repeatedly. Seems like they have no interest in doing anything except collecting payment. Not to mention the numerous broken or poorly repaired things in the house.
1/10 I do NOT recommend.

The worst company ever—they provide no support to tenants. The rent is outrageously expensive; the contract states one amount, but when it comes time to pay, it’s never that figure.

Great contractor DMS! This is the best contractor they sent. He was professional didn't do a half job. He fixed it right like I owned the property.

Service was done by knowledgeable technician and in a timely manner with no problems. Have had no problems with IH going on 4 years now. Always have my issues addressed with no confusion. Technicians have been respectful so far and the office personnel have been great too

Another crazy Invitation Homes maintenance nightmare. I was just here in April. Here i am again. Hot water heater went out overnight and water leaked out to the street. To make a long story short...a quote was submitted for remediation of the area where the water went into the drywall. Almost 48 hours later, nothing from Invitation Homes. I had to call to get this issue elevated. 5 days no hot water! This is getting beyond ridiculous!

He came with a smile and assisted well. He didn’t hesitate to get the job done. And he completed his task in an organized and professional manner.

Invitation homes is a great place to live. I've been there for almost 3 years now and I have yet to have a major problem with them. When there is something wrong that needs attention to, I place a work order and maintenance always show up ready to work and does a thorough job. This a great place to live.

Gets the job done

My experience started off rocky with certain things in the home needing to be repaired or cleaned as soon as I moved in. I didn’t expect to see nasty black mold in the toilet where the water comes out from that looked like it was never cleaned properly. Additionally, there was dirt and paint that was caked up on the wire closets that needed to be scrubbed before I could unload my clothes. There was also a leak under my kitchen sink that needed to be repaired which left remnants of black and gray gunk that were left falling into the cabinet (Gross!). Maintenance did address the issue right away and replaced the under-sink unit, but that is not something I should have had to experience upon first moving into a new home, neither should I’ve had to scrub the toilets (3rd time and black mold and gunk still chipping away) or the closets. This is something that should have been handled before I arrived. There were other minor issues that were just recently addressed with my Pro care visit where the maintenance tech was very thorough. Overall, there seemed to be some quick fixes prior to me moving in, that left some things undone and sloppy, but I will give credit for the the company addressing the issues in a timely manner. It’s just that I shouldn’t have had as many issues in the 1st place in a place I just moved into. Right now I’m on the fence with the company and will update my review once I see they are consistent with addressing concerns.