Invitation Homes Recensioni 

This is a terrible company to go through. I have never upgraded or improved anything at the house, yet they're always finding new things to charge on us each year. They are a nickel and dime kind of a company. This month they're wanting to charge us $87 to use our debit card to pay our rent. They are claiming that it is a credit card. I called and waited for a phone call back for over 2 hours. I explained to them that we did not have credit cards, that this is a debit card through our bank. We have used our debit card to pay our rent for over 2 years now. He said that they would "investigate this". In the meantime, I have to pay that amount or I will get charged a late fee. It really is a shame. We like the house, and the neighborhood. Too bad company to rent from. Beware!!!

Strong communication and ease of doing everything online.

If I could give zero stars, I would. This experience reminds me of dealing with JWB all over again. Maintenance and repair concerns do not seem to be a priority. My cabinets are falling apart and coming apart, yet the issues have not been properly addressed.

What is even more frustrating is being forced to pay for an internet package that I clearly stated I do not want or need. I already have internet service at a much lower cost that works for me, and I refuse to pay an additional $85 added to my rent for something I did not choose.

This situation has been extremely disappointing and stressful. I expected better communication, better maintenance, and more consideration for residents' concerns. At this point, I honestly cannot wait until I am financially able to move because living here has become a frustrating experience. I truly wish I had never chosen this company.

Disappointed that my effort to clean the house was not recognized. Discouraged with invitation homes overall honesty, integrity and professionalism.
Move out deposit was deducted for ridiculous charges.
Do not rent with this company. Should be called slum lords.

I’ve been with Invitation home for under a year and although it’s not like and apartment where you can go request a on duty maintenance person, her with invitation home you have a professional based on the service needed to cover it. Even though it may take some time the work gets done.

I should be able to give zero stars. While every customer has a different experience, mine has been the worse experience I've ever had renting. Invitation homes are liars. My lease states one price only to be billed for a totally different home. I had to switch homes because the one I applied for wasn't ready. I was charged $300 extra without explanation on my first full month rent. Was given a runaround before they would reverse my holding fee. When I called to be assisted with the issue staff acted as if I was bothering them. My second month was over priced billed more than was stated in my lease. Nobody wants to talk to me or transfer me to someone who can help. Constantly saying ill get a call back from management team which never happened as this is the second month. "Promoting worry free renting" bogus. This has been so stressful, I was served a letter of notification that they are about to take legal actions against me when I did not even owe them in the first place. Staff are rude and unhelpful. I would never recommend Invitation homes, if you did not yet commit- RUN. Don't do it!!!!

The maintenance person respected my space and time for the entire repair visit. He identifies himself. Out on shoes covers before entering after he gather his tools. Upon completion he demonstrated that the machine was operating properly and he left behind no debris or trash.

I have been dealing with an ongoing HVAC issue since moving into the property. The problem has never been fully resolved, despite multiple service visits and repeated documentation by technicians.

I am being charged for a service visit where the technician allegedly stated that the issue was resolved. However, the HVAC problem is still not resolved and continues to exist.

According to the HVAC company, at least four repair proposals were submitted regarding the system, but none of them were approved by Invitation Homes.

Despite this, I am now being charged for this visit and the charge has been added to my monthly rent, and I have been told it cannot be removed.

I have sent more than five messages to both Madeline Reyes and Angelisa Simpson. The only response I received was that they could not assist me. After that, I was told they were out of the office, and since then I have received no further responses.

I also have recorded conversations with the HVAC company confirming the history of submitted proposals and the ongoing issue.

Additionally, I was told by maintenance staff inconsistent information compared to the HVAC provider, and there has been no clear resolution or accountability.

This entire situation has caused significant stress due to the unresolved issue, lack of communication, and continued charges for a problem that still exists.

I would never rent from Invitation Homes again. We have lived here in queen creek for about 3 years and we have had multiple issues with Invitation. The house was brand new when we moved in and some of the issues that we have had are not the problem of Invitation but in how they handled it. They have had to replace the dishwasher, stove, disposal, and fix a few leaks. The issue is that they send multiple people out for the same work order trying to be as cheap as possible, only to finally decide to replace the item. Then they replace it with the cheapest model they can, not comparable but the lowest of the lowest model.
The other thing is when they advertised this home, they said we would have access to the community pool and whatever else is in the community, however upon moving in, we didn't receive a pool key fob, when asked about this, they advised that it would be $50 to access the pool and another $50 to access the bathrooms inside the pool area. What!? When I asked the association, they advised that both keys are given to the homeowners when house is purchased, so Invitation received the keys but they just want another way to charge residents.
Another issue is we had a weed that was under a plant that was mixed in with some bigger bushes so we didnt see it, and apparently the association sent a letter saying we had 10 days to fix and Invitation sent us a letter and charged us $40. The association would not charge unless it was not resolved by the 10 days. So again another way for Invitation to nickel and dime residents. I get i should not have weeds but that is ridiculous.
They have tried to charge us a few times for little things that they didnt notify us of, but because I am very aware of what I am being charged, I noticed my rent was higher.
It is also impossible to reach someone for your community at Invitation. They dont give out their phone numbers and when you call the 800 number you are just getting a call center and it takes days to get a return call

They have been upfront with us about fees and policies. They have been responsive and communicative with repair needs. Repair people come when they say they will. We have had some issues getting all repairs made. There were quite a few when we moved in. The repair people do an outstanding job.

I’ve never experienced such poor pool maintenance and ongoing property neglect.

For months, the pool service has been inconsistent and the condition of the pool continued getting worse. The previous technician used proper equipment and maintained the pool correctly, but the current service often consists of someone showing up for a few minutes while the pool slowly turns green and unusable.

The pool is now losing water, the surrounding concrete and pool edge continue cracking and separating, and multiple vendors have already mentioned the possibility of significant repairs being needed. On top of that, I’ve dealt with fence issues, mosquitoes, frogs, and even snakes entering the property due to unresolved maintenance concerns.

Despite numerous work orders and emails, many issues continue being marked as “ongoing” without meaningful resolution. At this point, I’m cleaning and maintaining parts of the property myself while still paying premium rent prices.

I expected a properly maintained home, not an endless cycle of temporary fixes and unresolved problems. #solution

** UPDATE

I could give this place zero stars, I would. Living here has been an absolute health and safety hazard. The property management completely neglects the community and ignores critical maintenance issues until things become unlivable.
Here is just a glimpse of what you'll deal with if you sign a lease here:
Sewage Backups: We have literally had sewage backing up, creating a disgusting, toxic biohazard. It is completely unsanitary and dangerous.
Active Sinkholes: The ground is literally deteriorating. There are active sinkholes developing on the property, which is incredibly dangerous and shows total structural neglect.
Total Deterioration: The entire property is falling apart. Widespread deterioration is everywhere you look because they refuse to do standard upkeep.
Zero Maintenance: Good luck getting even the smallest repairs done. They completely ignore minor maintenance requests, letting the property rot from the inside out while still expecting you to pay rent.
They do not care about their residents, your health, or your safety. Save your money, save your sanity, and stay far away from this place.

Big time joke put alot into there advertisement and lease thats not true at all ,like for example stating that utilities included when its not ,they charge a bunch of random fees for no damn reason ,like on memorial weekend i canceled a maintnance request at midnight way way before they was gunna be here and they threw a random fee of 75$ saying i owe them for a trip to do nothing when they never even came i have cameras . So im suing them.

John is my maintenance guy who helps me with literally everything. You name it he can help.

They are awesome in many ways , Im satisfied in what they do.

Andrew Hall was extremely helpful and thorough during our walkthrough. He answered any question that I had and was also able to help with small repairs during his visit. I like that Invitation Homes is more hands-on with maintenance compared to other rental companies.

Brother was quick and kind, got the service completed very quickly, a 10 out of 10 representative in my opinion hands-down

Invitation Homes are the worst. They failed to gain access to the community amenities during our rental duration, charged mandatory junk fees for smart tech that we didn't use (even when we asked to opt out) and came up with BS excuses to not refund our entire security deposit even though we left the property in better shape then when we moved in. Be careful and make sure before you sign you take pictures of the home inside and out, document every time you contact them including responses.

Tony from Field Pro Residential was great and knowledgeable. He was friendly and he knew just what he was doing and how to get the job done. He explained to me step by step by step what he was doing and when he was done he explained the importance of knowing what should and should not be passed down the drain and why. Very pleased

The five stars are for Danny who is apart of the maintenance team, not Invitation Homes as a whole. Danny is amazing, he has fixed a few of the issues we have encountered. He is friendly and very thorough. He communicates well and makes sure the issue is completely resolved. Thanks for all the the help, we appreciate it.

Another frustrating experience with Invitation Homes and their handling of HOA violations and resident communication.

Over the last two days, I have spoken with FOUR different representatives regarding a landscaping violation that was apparently issued by the HOA. At this point, the issue is not the alleged violation itself. The issue is the lack of timely notice, conflicting information from multiple representatives, and failure to properly coordinate communication with residents.

According to the HOA notice, the inspection allegedly occurred on April 26, and Invitation Homes received the notice on May 7. During my first call, the representative confirmed that the notice was uploaded internally on May 7 and acknowledged that neither I nor my partner received notification at that time.

I only became aware of the issue after independently discovering a maintenance request in the resident portal on May 18. After calling around 10:30 AM to ask questions, I finally received the actual HOA notice by email at approximately 2:02 PM the SAME day.

The HOA notice itself:
• was addressed to Invitation Homes, not the tenants
• was marked as a FIRST NOTICE
• contained no photographs or supporting documentation
• only included a vague statement regarding mowing and edging

What makes this situation even more concerning is that different representatives provided completely different compliance dates. One representative stated the compliance deadline was May 17, while the email notice finally sent to me states compliance is due May 23. Despite that, Invitation Homes still scheduled a maintenance vendor for May 20 before the stated cure period even expires.

Another representative stated that she requested cancellation of the maintenance appointment, but also stated that it “may or may not be canceled.”

What is especially frustrating is that Invitation Homes’ own lease states that residents must comply with HOA requirements “within five (5) days following notice from Landlord of such failure to comply.” The problem is that no notice was actually provided to us until AFTER we discovered the issue ourselves and began calling representatives for answers.

The lease also states that residents may be charged HOA-related fines or administrative fees resulting from a resident’s “failure to comply.” However, it is difficult to fairly claim a resident failed to comply when the resident was not timely notified after Invitation Homes received the notice.

Meanwhile, the property has been maintained on a routine biweekly landscaping schedule, and the inspection occurred during a period of significant rainfall and rapid grass growth.

This entire experience reflects the ongoing communication and coordination problems that can occur when large corporate landlords manage HOA properties. Residents are expected to comply with HOA rules while simultaneously depending on multiple departments and representatives to relay accurate and timely information.