CeX/Webuy - Ireland Recensioni 43.930

Risposta di CeX/Webuy - Ireland

16 mag 2026

Dear Dave,

Thank you for your review.

I’m sorry to hear about your experience with the store order and that the speaker received through your online order did not meet your expectations.

I understand that you have already returned the incorrect item purchased in-store, and I see that the refund has been processed successfully.

Regarding your online order, I have sent an email to your registered email address requesting some additional information. Kindly check your inbox, as well as your Spam or Junk folder, if you do not see the email.

Regards,
Rahul

Risposta di CeX/Webuy - Ireland

16 mag 2026

Hi Enda,

Thank you for your review and I am sorry that your purchase didn't go as intended.

As we deal in used items, data deletion is the most crucial part of our testing process and we request customers to delete all the data / associated accounts from the device. We then do another courtesy check to ensure no previous data/accounts are left behind on any of the devices that are traded in.

I've noticed that along with suggesting a solution via email by my colleague, feedback has been cascaded to the relevant store so that they can take relevant measures to avert such instances in the future.

I truly appreciate you returning the item to us for a refund and if given a chance, we'll aim to serve you better.

Should you wish to buy any other Mac Mini from our website or explore other options, please write back to the same email you had with my colleague and I will be happy to assist.

Regards,
Ramson.

Risposta di CeX/Webuy - Ireland

16 mag 2026

Hi David,

Thank you for your review and I understand that you are waiting for your package.

On checking the details, I see that your order was processed in a timely manner. We endeavour to deliver all orders within 3-5 working days but request to allow up to 14 working days as items are sourced and dispatched from any of our stores across the country.

Due to a technical glitch, at times the tracking number doesn't show real-time updates.

We did receive your email as well about this case and I have replied to the same thread, assisting you further. If you have any queries, please let me know.

Regards,
Jessica

Risposta di CeX/Webuy - Ireland

Aggiornata il 16 mag 2026

Hi,

Thank you for your review.

Please accept my apologies if you received an incorrect product in your recent purchase.

Please rest assured, that feedback has been shared with the store's management for corrective measures so such instances can be avoided going forward.

Upon reviewing our records, I noticed that you previously contacted us regarding this wherein my colleague responded to your email advising a resolution in accordance with our return policy wherein you can return the incorrect item via our Freepost service without incurring any cost for a refund or a replacement.

In case you need any additional help, please feel free to reply to the same email thread & we'll be happy to help.

Regards,
Rahul

Risposta di CeX/Webuy - Ireland

15 mag 2026

Hi Vicky,

Thank you for reviewing us.

Store staff are expected to check the items before dispatch to ensure they are complete and in a saleable condition, along with being free from any passwords or screen locks, so they are ready for use by the customer. However, it appears that these checks were missed, and we extend our apologies for this experience.

Be assured, I will be forwarding this review as feedback to the store management so that their measures can be reassessed.

I will be sending an email to your registered ID to look into this further and suggest a solution. Do check your junk/spam folders in case my email isn't located in your mailbox.

Regards,
Ramson.

Risposta di CeX/Webuy - Ireland

15 mag 2026

Hi Anton,

Thank you for your review.

Please accept my unreserved apologies for any inconvenience you had to go through with your order, and I understand the points you have raised.

We deal in used items, and one of the crucial checks in our testing parameters is to ensure no data/accounts belonging to the previous owner are left on the device. Data deletion and account removal are mandatory before getting the item for a sale, where, after suggesting that customers do this, we then do another courtesy check.

Along with this, we have testing guidelines in place where the functionality of the items are checked, and only once they pass the set parameters, they are purchased and sold forward. I would like to assure you that this case has already been forwarded to the respective management of the store involved and based on the final findings, procedural assessment will be undertaken.

We did receive your email as well about this matter, and we've replied to it, addressing the queries raised. If you have any further questions, please feel free to write back to us on the same thread and we shall assist you.

Regards,
Jessica