CeX/Webuy - Ireland Recensioni 43.930

TrustScore 4 su 5

4,0

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Scopri cosa dicono le persone

Valutata 4 stelle su 5

Games were delivered very quickly , ordered 2 psp games in a Friday evening got them Tuesday morning . Good condition, good cases . No complaints really. If I’m being OCD one of the games I got Burnou... Leggi di più

Valutata 5 stelle su 5

I bought a used Panasonic Lumix Bridge Camera for a beginner to introduce them to wildlife photography. Very speedy delivery. Well packaged. Camera was exactly as described. In good working order. Wit... Leggi di più

Valutata 5 stelle su 5

PL: Zamówiłem gre cyberpunka 2077 I dwa dni później był już u mnie. Szybko, sprawnie i bez wychodzenia z domu. Super, Polecam! EN: I ordered Cyberpunk 2077 and it arrived two days later. Fast, effi... Leggi di più

Valutata 5 stelle su 5

Ps4 in good conditions considering its used, controller as well. The controller was the only thing with signs of used more clearly, but still small. They delivered so fast, im very satisfied. Would bu... Leggi di più

Dettagli dell'azienda

  1. Elettronica e tecnologia

Scritti dall'azienda

CeX is Ireland’s largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support

Buy with Trust at CeX

Scritti dall'azienda

5 Year Warranty on Everything!
Enjoy the security of a 5-year warranty on the widest range of games and consoles, phones, electronics, computers and much more.

Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

43.930 recensioni

5 stelle
4 stelle
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Valutata 4 stelle su 5

Perfect

Games were delivered very quickly , ordered 2 psp games in a Friday evening got them Tuesday morning . Good condition, good cases . No complaints really. If I’m being OCD one of the games I got Burnout legends didn’t have the manual, but tbh u kind of expect that buying old games just the collector guy in me loves having clean cases complete with manual , but when your buying 2nd hand can’t expect that. Otherwise excellent service

9 maggio 2026
Valutata 5 stelle su 5

Ps4 in good conditions considering its…

Ps4 in good conditions considering its used, controller as well. The controller was the only thing with signs of used more clearly, but still small. They delivered so fast, im very satisfied. Would buy with them another time without thinking twice

6 maggio 2026
Valutata 5 stelle su 5

Got a phone

Got a phone , ordered online , good communication, phone was in excellent condition as if just bought newly in a shop, not a mark or scratch and just excellent condition, would recommend highly

8 maggio 2026
Valutata 3 stelle su 5

Laptop arrived dirty

Laptop arrived dirty. Looked disgusting. Had to clean it myself.

9 maggio 2026
Logo di CeX/Webuy - Ireland

Risposta di CeX/Webuy - Ireland

Hi Joshua,

Thank you for your review,

We have dispatch standards in place, and items are normally wiped down if any cosmetic discrepancies are noticed. It seems this step may have been missed in your case, and I sincerely apologise for the oversight.

To review this further, I have sent an email to your registered address. If you do not find it in the inbox, kindly check the spam/junk folder.

Regards,
Saanchi

Valutata 1 stelle su 5

refusing refund for dangerous product and avoiding questions

It has now been a week since I sumbitted my first complaint I have had abymsally bad service from this joke of a company.

They sent me a detsroyed figure that was leaking paint particles everywhere, which is very bad for dogs which I own. I emailed them multiple times and they are refusing to give me a answer on how the figure was sent like that and if why the other one was unsellable but I was sent that

The worker in contact with me Aarti has been extremely slow and unhelpful, not answering my questions and copy and pasting the same cex nonsense. This cost me almost 10 euro. I need that money back

I will not stop emailing, contacting or reviewing until I have a proper answer and compensation, I am beyond sickened at this lazy companys refusal to do anything for anyone. I expect immediate responses and my money back soon.

The figure is in the bin because it was dangerous. I dont understand why they cannot comprehend that. Absolute joke and I have a feeling this will not be my last review

I also demand a answer on my eons elite chop chop question which you continue to ignore and avoid. so disrespectful. Taking way way way too long to respond. It is fully in my right via CCPC Ireland to dispose of products I think are unsafe. I would push for a refund or a replacement. Whatever about the refund, I fail to understand why a replacement cannot be shipped out to me

16 maggio 2026
Non scritta su invito
Logo di CeX/Webuy - Ireland

Risposta di CeX/Webuy - Ireland

Hi Connie,

Thank you for your review.

Please accept our apologies for the issues with your recent purchase, and I understand that our customer service hasn't met your expectations.

Our stores make every effort to fulfil customer orders and we have guidelines in place to check the product while processing them. However, at times, the stores notice that the item is incorrect or unfit for sale, thus, to avoid the inconvenience of returning the item to us, such items are cancelled.

Regarding the Drobot figure, it appears that these checks were missed and I see that necessary feedback has already been forwarded to the store management to ensure that corrective measures are reinforced and such instances are avoided.

As there is an ongoing email pertaining to this order, I'll take over and assist you further. Feel free to write back on the same thread for more help.

Regards,
Ramson.

Valutata 1 stelle su 5

Shocking service

Ordered a used ‘grade B’ phone, when the package arrived I had been sent to wrong phone (yes the WRONG phone). I had been sent a much cheaper and clearly damaged phone. This phone was clearly not the one I ordered and it is unbelievable that a ‘tech’ company could make such a mistake.

Contacted CS who were less than helpful, their response was cut and paste and loaded with T&Cs, astonishingly telling me that when I returned this WRONG phone that it would be subject to testing before I got the correct one.

16 maggio 2026
Non scritta su invito
Logo di CeX/Webuy - Ireland

Risposta di CeX/Webuy - Ireland

Hi Justin,

Thank you for your review and it is unfortunate that an incorrect phone was delivered in your recent order.

We have quality standards in place where items are checked before dispatch to ensure they are correct as per the order but it seems this was overlooked and we extend our apologies for this experience.

All returned items are subject to a quick assessment to confirm the issue with the product and the order details.

On reviewing the records, I noticed that you did email us about this, where along with feedback being shared with the store involved an outcome has been suggested.

If you have any other concerns or queries, feel free to write back on the same email thread and I will be happy to assist.

Regards,
Ramson.

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