hutchgo Hong Kong Recensioni 

Their customer service is non-existent. Tried calling and emailing for days.. to edit my booking. No response. Worst experience.

No response from customer support for around a week. Do they have a customer support at all?

Got tickets Cebu to London April 2020 Covid stuck we were on complete lockdown tried to get refund nothing at all will certainly not use these again very poor pr wrote emails no reply very bad scam company

Just want to share my terrible experience with hutchgo travel agency. yet the word terrible cant express the thing my employee had gone through.
1) On the 18th Feb 2022, I've purchased a ticket from KL to Dhaka on behalf of my employee. The travel dates it's on the 3rd March. The ticket was purchased from the travel agency hutchgo and it's with Malaysia Airlines.
2) On the 2nd March, my employee got his PCR result and it was detected with covid positive. Immediately i email (the only way to reach Hutch Go) regarding on the result and ask if it was possible to reschedule due to unforeseen circumstances. As this ticket it's a "Light Ticket", it's not refundable and changeable but i just want to see is there any solution.
3) A Few hours later, I've received a reply from hutchgo, by the customer service "Jenny Wong"...
Dear customer,
"To avoid no show, we have cancelled the original flight (both depart and return flight)
Please kindly provide passenger COVID-19 positive certificate, passport copy and the new travel date for further check with airline, thank you.
4) In the same time (2nd March), my employee did another test to see if its a false result but true enough, the result came out negative. So I've emailed over to hutchgo again on the updated result. And inform them that my employee is able to make it to the flight, and they replied:
Dear customer,
Due to original flight has been cancelled yesterday, please advise a new travel date for further check, thank you.
Jenny Wong (customer services)
5) On the 3rd March, I've replied to them with the updated date which is 15th March to travel as they requested. But over 2 week, no reply, no answer or anything even with my follow-up email.
6) I've finally received their reply, and this is what i got.
Dear customer,
After checked with our supplier, please inform ticket originally is non-changeable and non-refundable.
We have try to explain about this case, however, all rebooking refers to fare rules.
Customer may try to contact MH airline explain this case and see if they can rebook for you. Thank you.
hutchgo decided to push this responsibility to Malaysia Airlines
and true enough, they cant resolve this issue as the ticket purchased from hutchgo
7)On the 11th March, hutchgo replied with
Dear Madam,
Team ticketing just rejected our request, reasons Cannot reissue the ticket The flight information to be changed cannot be found, please verify and then apply
Are you already contacted airlines to change?
Yet they still trying to blame it on the airline
Until today 14th March, NO REPLY, NO RESPOND, NO EMAILS.
My points is:
1) hutchgo DO NOT have the right to cancel my flight just to avoid "NO SHOW"
2) I asked for rescheduling.... NOT CANCEL!
3) If the ticket is on the "NO CHANGE, NO REFUND", hutchgo should not have given me the option/mislead me to change and reschedule the flight.
4)If they offered a change or reschedule of flight, they should keep their promises.
My Employee saved up all his savings and just wish to go back to his hometown for Raya with his family. And as an employer, all I can do is to fight this back for him.
PLEASE DO NOT BUY FROM THEM NO MATTER HOW CHEAP THEY OFFERS.

I promise myself to write a review if everything turns to be okay. Recently I bought a flight ticket under hutchgo.com. It's a domestic flight which I found it cheaper than others through skyscanner. So I proceed to make payment without review about this travel agency first. Payment success and within few minutes I received E-ticket through email. Can't deny there is hidden charge which I found out later that I made payment for USD. Price in MYR is slightly higher than what's appear on the screen. I think around RM20. But overall okay since I get to fly with Malaysia Airlines, and just confirm with Malaysia Airlines that my ticket already been confirmed. Yayyy. So sorry to hear bad experiences from everyone else.

Wish I could give 0 stars!
Applied for a refund and was told that their terms said will take between 3 and 6 months.
Well now it has been 6 months and still no refund. They never answer emails either!
Going to apply for a Credit Card chargeback.

This is a scam travel agency,
They have not returned my $S800 refund since July 2021.
They will reply thru chat and will give false assurances .
I'm wondering why this travel agency is still allowed to operate since it has so much complaints.

This company are scammers. You need to avoid them at all cost.

This Hong Kong based travel company one of the worse travel agent probably in the entire globe. I already started gathering a petition against them to court to close this farm due to extremely poor customer service, no refund process, over charge process, Lack of communication.
Very careful about this name is called "Hutchgo" and location Hong Kong. Simply ignore them when this name pop up in your booking page.
185160343289692 is my booking and its been more than 5 months they neither refunded nor communicate well. Planning to go their office as soon as get a chance in Hong Kong with local police and evidences.

They are asking too much payment .it is quadruple the price for the rebooking!!!

I randomly found Hutchgo by Sky scanner app, and saw the price was a little cheaper than others (in our currency).
So I booked a flight ticket, and when I paid, the amount I paid was more than the price on the ticket.
The price in VND on the ticket is not equal to the price in HKD that I had to pay, I had to pay more than the VND price which was on the ticket.
This is ridiculous, will never come back.

This company is such a scam. I requested to rebook or cancel my booking due to some unforeseen circumstances and I also agreed to pay the charges as long as some of my money will be refunded. They sent me a screenshot that the refund is being processed but I never heard from them after. I emailed and called their agency but they do not respond at all. I've been contacting them for more than 2 weeks and they still didn't bother to even reply! This is such a bad service! Your license should be suspended!

Very bad services!! I’m trying to refund my ticket it’s almost 2 years but they always say wait!!!!! This is too much!!!!!! They never give me updates!!! They don’t reply too! At first, my flight cancelled then they told me to pay for rebooking? My god! It is not my fault why my flight cancelled!!!! Then the second time around my flight got cancelled then they ask me to pay again. That’s the time I decided to cancelled and refund my flight but they don’t entertain me!!!! So much hate!!!! Don’t you ever book your flight here!!! I’m also trying to call them but they always say wait!. Long distance call are no joke!!! Its a waste of money!!!! I hate hutchgo!!!!

Very poor customer service and bad attitude

Don't ever buy tickets through hutchgo!!
I bought a flight ticket through them, my credit card has been charged, buy they never send me the ticket afterwards.
Then after a week, they replied my email, saying that they cannot confirm my ticket, and they will refund my money within 8 WEEKS!! Very bad experience!

Made a booking with them for a flight with Air Asia & I thought I would check the booking using the booking number they supplied in their email but the airline could find no booking in my name. So I went ahead & booked the same flight direct with the airline as we are connecting with sn international flight to Australia & cancelled the flight with Hutchgo. Not sure if I will get any money back from them but could not take a chance on missing the connecting flight.
Certsinly would have nothing to do with them again in future.

We booked a ticket from dubai to manila, amount has been deducted to my creditcard, after 3 days it was debited back to my card so i called the bank at they confirmed that the merchant debited it back. Then after 3 days again they deduct it again in my card without any approval. Now we cancelled the booking, we called the airline Philippine Airlines, and they confirmed that in their end it was already refunded. I keep on contacting hutchgo as they said that they did not received the refund from the airline, i am asking for any reference number or cancellation number however they said only the email is enough. I sent an email that Philippine Airlines called me and confirmed that in their end it was refunded and follow up it to the merchant, i emailed hutchgo and they are not replying.

Booking confirmation: 135160346868692
Ticket number: 0793368958203
Flight number: PR659

Found a decent flight with hutchgo through a comparison site. After I booked the flight I noticed when I checked my bank account that they had added some hidden charges. At no point during the booking process did they state this extra charge. The price of the ticket had stayed the same the entire time until I actually paid, and then it was added on. Is that even legal??

Hutchgo has refunded my money.
The amount I received is US100 less than what I have paid for the 2 tickets bought in January 2020
The Hong Kong consumer council has helped me a lot.