We booked a flight using hutchgo and the price is really low and it was too good to be true but it didn't fail us. We checked air asia app many times and totoo naman nakabook kami under their agency n... Leggi di più
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Stay away from Hutchgo!!!!!!!!!!!, one star rating too generous by far Flight bookings of Air Singapore and Scoot done by Hutchgo was changed twice, I had to pay more for rescheduling, then sched... Leggi di più
I was scared with this agency since after I booked, I searched if hutchgo was legit. made me nervous tho however after I booked, I received my confirmation e ticket. i also checked the given airline r... Leggi di più
Booked a flight from Vancouver to Los angel. Flight changed. I cancel it and westjet return fund immediately but took their compay another 40 days to receive the refund. I bought another flight for... Leggi di più
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246 recensioni
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Ha risposto al 71% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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They never are able to change or refund…
They never are able to change or refund tickets, also services is very slow. Stay away from them forever!
16 luglio 2026
Non scritta su invito
Risposta di hutchgo Hong Kong
Dear James James,
Thank you for sharing your feedback. We are truly sorry to hear about your frustration regarding ticket changes, refunds, and your experience with our support speed. We understand how disappointing it is when travel plans don't go as expected.
Ticket change and refund policies are governed by airline rules, but we always strive to process requests as smoothly and quickly as possible. We previously requested additional details via Trustpilot to review your specific booking, but as we haven't received a reply yet, we are unable to locate your account in our system.
We genuinely want to look into what happened with your request. Please email us directly at cx@hutchisontravel.com with your booking reference number and contact details so our team can review your case and support history immediately.
Sincerely,
hutchgo
Booked a flight from Vancouver to Los…
Booked a flight from Vancouver to Los angel. Flight changed. I cancel it and westjet return fund immediately but took their compay another 40 days to receive the refund. I bought another flight for the same trip again. But the change the 3 hours direct flight to 6 hours transfer. I agreed the change but few days later i decide to defer a day to the flight. They told me, no change allow and cancel will have no refund. It looks like they can change whatever they like, but you cannot change anything at all. Poor service.
Nore: Just a quick follow up to Hutchgo reply. They can reply this comment in a day but refund took ober a month due to "...the transaction pathway back through global distribution systems and local banking channels can sometimes take longer to clear...". Are you kidding? You charge my credit card immediately. It seems like payment not defer for that reason, but refund will affected. This double standard remains for the case of change flight. They can freely change but you have no way to change or cancel.
7 luglio 2026
Non scritta su invito
Risposta di hutchgo Hong Kong
Dear Mr. Ng,
Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience caused by these flight schedule changes. We understand how disruptive it is when airline adjustments impact your travel plans.
To clarify the situation for transparency, the initial change from a direct flight to a connecting flight was a decision made entirely by the airline. When these schedule changes occur, we work with passengers to find an alternative. However, as noted, once a revised itinerary is accepted and the tickets are officially reissued, the booking becomes locked under the airline's strict fare rules, which unfortunately makes it non-refundable and non-changeable for any subsequent voluntary adjustments.
We completely understand your frustration regarding the rigid nature of these airline policies, but as a travel agent, we are required to enforce the rules set by the operating carrier.
Regarding your previous experience, we also apologize for the delay in processing your refund. While airlines may authorize a refund on their end quickly, the transaction pathway back through global distribution systems and local banking channels can sometimes take longer to clear, and we are continuously working to streamline this timeline.
We appreciate your feedback as it helps us improve how we communicate airline policies to our customers. If you have any further questions, please do not hesitate to reach out to our team directly.
Warm regards,
hutchgo
I used Hutchgo to book an international…
I used Hutchgo to book an international flight, and the experience was extremely disappointing.
On the day of travel, I was unable to check in for my flight. After contacting Porter Airlines directly, I was informed that Hutchgo had submitted my booking with my first and last names reversed. Because of this error, I was not permitted to board my flight unless the booking information was corrected.
I immediately attempted to contact Hutchgo for assistance, but all of the phone numbers I found were disconnected. I also sent multiple emails requesting urgent support and have yet to receive a response.
As a result of Hutchgo’s mistake and lack of customer service, I missed my flight and have still not received a refund. Based on my experience, I would not recommend using this agency and will not be booking through them again.
11 giugno 2026
Non scritta su invito
Risposta di hutchgo Hong Kong
Dear RS,
We are very sorry to hear about the distress and frustration you experienced regarding your recent international flight. Missing a flight and encountering difficulties when trying to get in touch with customer support is incredibly stressful, and we fully understand your urgency in wanting to get this resolved.
We previously reached out to you here on Trustpilot to gather more details so we could look into what happened. Because we have not received a reply yet, we unfortunately do not have the necessary details to locate your account or booking in our system.
We want to thoroughly investigate this situation for you as quickly as possible. Please contact our team directly at cx@hutchisontravel.com with your booking reference number and the details of your flight. Once we receive this information, we will immediately look into the booking record and review the communication channels to clarify what occurred and see how we can assist you.
Thank you for your patience, and we look into your case as soon as we hear from you.
Sincerely,
hutchgo
Hutchgo is an extremely unreliable company and a risk to customers
Here’s a clear and strong English version of your message, formatted as a social post:
I booked a flight ticket for my daughter through the Hutchgo website. I carefully entered my daughter’s name as the passenger, while I paid for the ticket using my own credit card.
However, Hutchgo issued the ticket under my name (the mother) instead of my daughter’s. I am absolutely certain that I did not enter the wrong name, as I travel frequently and am very familiar with booking flights. I immediately contacted them to correct the issue, but Hutchgo refused to listen or investigate. Instead, they insisted on charging a change fee almost equal to the ticket price.
The booking form only has two sections: passenger name and email. If I had really entered the wrong name, how did they send a confirmation email addressed to my daughter? Where did they get her name from, if not from the information I entered?
My explanation is clear and reasonable, yet Hutchgo refuses to take responsibility. This forced me to purchase a new ticket from a reliable Thai company because I no longer trust them.
Hutchgo should refund my ticket and properly investigate their system instead of blaming the customer.
My family and I travel very often, and we have never experienced such poor service from any company like this. They are extremely difficult to contact, unresponsive, and simply repeat the same scripted answers with long delays.
I strongly warn others not to use this company. If you read the reviews, you will see many people facing similar issues. It’s truly disappointing. Please help spread awareness so no one else has to go through what we did.
Before charging customers, there should always be a clear step to review and confirm passenger details—just like other professional companies do. Hutchgo does not provide this. This raises serious concerns about either their service standards or their intentions.
23 maggio 2026
Non scritta su invito
They charged my card a different price…
They charged my card a different price than stated on final booking confirmation.
22 marzo 2026
Non scritta su invito
Cty lừa đảo
Cty lừa đảo, đưa tôi mã vé nhưng tôi không thể tìm thấy trên website của hãng
13 marzo 2026
Non scritta su invito
Risposta di hutchgo Hong Kong
Chào bạn,
Cảm ơn bạn đã phản hồi. Chúng tôi rất vui vì đã có cơ hội giải đáp thắc mắc của bạn thông qua các trao đổi trực tiếp qua email.
Sau khi kiểm tra kỹ lưỡng, chúng tôi đã làm rõ rằng thông tin tên trên vé của bạn là hoàn toàn chính xác theo đúng hộ chiếu. Chúng tôi rất mừng khi biết bạn đã an tâm hơn về tình trạng vé của mình sau khi được hỗ trợ.
Chúc bạn và gia đình có một chuyến đi thuận lợi và trải nghiệm tuyệt vời. Nếu cần hỗ trợ thêm, vui lòng liên hệ lại với chúng tôi bất cứ lúc nào.
Dear Nguyễn Thị Anh Thư,
Thank you for your feedback. We are pleased that we were able to clarify your concerns through our recent direct email correspondence.
Following a thorough investigation, we have confirmed that the name on your ticket is correct and matches your passport. We are glad to have provided you with peace of mind regarding your booking.
We wish you and your family a smooth and wonderful journey. Please do not hesitate to reach out if you require any further assistance.
Best regards,
hutchgo team
Will update your info, for a fee…
Our flight tickets had the passenger name spelt incorrectly and we emailed to get the spelling changed so there were no issues at the airport. Unfortunately this service notified us that there are no information changes allowed on bookings. After asking again for the change, they said they can do it, but only for a large additional charge. This is a scam and this company is very untrustworthy.
5 marzo 2026
Non scritta su invito
Risposta di hutchgo Hong Kong
Dear Mr. Hauk,
Thank you for sharing your feedback. We understand that discovering a name typo after a booking is confirmed can be a stressful experience, and we would like to provide some clarity regarding the associated charges.
Once a ticket is issued, it serves as a formal travel document. Most airlines maintain very strict policies regarding name changes; any modification often requires manual coordination with the carrier and is subject to both airline penalties and our agency's handling fees. These details are outlined in the Fare Rules and Terms & Conditions provided for review during the booking process.
While we emphasize the importance of verifying all passenger details before final confirmation to avoid such fees, we take your feedback seriously. We are constantly looking for ways to enhance our user experience and will continue to optimize our booking interface to ensure that the importance of data accuracy is as prominent as possible for our travelers.
We appreciate your understanding.
Best regards,
hutchgo
在hutchgo 預訂航班真放心
在半年前用DBS black world card 的dbs dollar 奬賞在Hutchgo預訂機票後，即時已收到電郵通知機票的號碼，可以在大灣區航空公司的網站操作加購服務。航班有改動亦很快收到電郵通知和處理方法。（快過航空公司的電郵）。服務真的很快很貼心❤️最後我和家人乘搭了預訂的航班，度過了一個愉快的旅程我想無論在hutchgo預訂航班或用dbs dollar預訂都好放心喔服務超讚
20 febbraio 2026
Non scritta su invito
Risposta di hutchgo Hong Kong
親愛的 Yin Yee Ho,
感謝閣下的 5 星好評！好高興知道您對 hutchgo 的訂票流程及 DBS iGO Rewards 兌換服務感到滿意。我們一直致力提供比客戶預期更快的資訊更新，得知我們的航班改動通知對您有所幫助，團隊感到非常鼓舞。
最開心的莫過於得知您與家人度過了一個愉快的旅程。感謝您對我們的信任，期待下次再為您策劃完美的旅程！祝您生活愉快！
hutchgo敬上
Hutchgo is a scam company
Hutchgo is a scam company. The promise you tickets within 48 hrs vut there was nothing. It was Thursday evening and our flights went on Friday. We recwived nothing after 48 hrs except a short mwssage after booking. After 56 hours we had to book directly at the airline because there was only one seat free. Hutchgo sent the ticket one hour later but these ticketnumbers were unknown at the airline. So we cancelled them. And Hutchgo kept almost 300 Euros and claimed it wasnt their fault. They wrote a lot of text but never came to the point.
The new thing: They complain at trustpilot, telling them, lies and hoping that the custumer does not have all the papers anymore. But we kept every line. Until today hutchgo did not give us back the money they kept. And the redt tok 5 month to to reach my account. "If you still complain, we pay nothing," they told me. I still have every single eMail. Do not book at Hutchgo
22 febbraio 2025
Non scritta su invito
Disappeared with my money
I booked a room with this company and later canceled it under their free cancellation policy. After waiting a few days, I still had not received my refund, so I contacted them. They told me the refund had already been processed and advised me to contact my bank. I checked with my bank, but they confirmed that no refund had been received. I contacted Hutchgo again, but they have not responded since. It feels like they have disappeared with my money.
4 dicembre 2025
Non scritta su invito
Risposta di hutchgo Hong Kong
Dear Jack,
Thank you for your feedback. Please be assured that providing a smooth and transparent experience for our customers is our top priority, and we understand your concern regarding the timing of your refund.
We would like to clarify that your refund has been fully processed on our end. We have already sent a follow-up email to you containing a proof of the completed transaction.
While we have released the funds, the time it takes for the amount to reflect in your account can vary depending on individual bank processing cycles. We recommend checking with your bank or the bank statement for the refund.
We remain committed to assisting you until this is fully resolved. Thank you.
Best regards,
hutchgo
We booked a flight for our 14 year old
We booked a flight for our 14 year old. It departed 30 min too early which we realized moments after booking. I immediately email but they have DENIED a refund! We will be sure to never use them again
30 gennaio 2026
Non scritta su invito
Risposta di hutchgo Hong Kong
Dear Billy R,
Thank you for sharing your feedback. We understand how stressful it can be, and we genuinely regret the frustration caused when you realized the flight timing did not meet your needs shortly after booking.
Upon receiving your request, our team conducted a review of the booking. In this case, the ticket was purchased under a highly restricted category where the fare rules are strictly non-refundable and non-changeable. These fare conditions are set by the supplier and are beyond our control.
Regarding your request for changes, our customer service team follows the policies strictly. Unfortunately, in this case, the supplier does not permit any modifications or refunds for this fare type, which limits the assistance we can provide.
We appreciate your feedback and will continue to work on improving our communication and support to better assist customers in the future.
Thank you for your understanding.
Best regards,
hutchgo
Initially
Initially, I was disappointed with Hutchgo because my ticket purchase failed on Saturday, January 24, 2026, but the funds had already been deducted from my credit card and were told it would be refunded in 2-5 days. Especially after reading the many reviews that said it was a scam, which made me worried.
But it turned out that in just 2 days, on Monday, January 26, 2026, my credit card balance was refunded.
Thank you, Hutchgo, always maintain customer trust 😊👍
26 gennaio 2026
Non scritta su invito
No customer support
No customer support! Needed help to amend a name on a booking...was not able to! Lost the booking not able to fly
19 gennaio 2026
Non scritta su invito
Be careful of this Company
Be careful of this Company
Scam. The refund is never happened even their customer service said that they had refunded to me. But when checking to bank the transactions is not there.
2 gennaio 2026
Non scritta su invito
Risposta di hutchgo Hong Kong
Dear EQ Tan,
Thank you for sharing your feedback. We feel truly sorry for the frustration and concern caused by the refund. Please be assured that we take allegations of this nature very seriously, and it is never our intention to provide anything less than a transparent and reliable service.
Regarding your refund status, we have already reached out to you via trustpilot to request more information so that we can conduct a thorough investigation. As we haven't received a reply yet, we don't have the necessary details to locate your booking.
Your peace of mind is important to us. Please contact us directly at cx@hutchisontravel.com with your booking information so we can investigate this immediately and provide you with the necessary proof of transfer or status update.
Your trust is our priority, and we look forward to hearing from you.
Sincerely,
hutchgo
PurchasedHONG KONG MUJIE an item advertised through…
Purchased an item advertised through tic tok after I did it a friend saw d it’s a scam so I tried to stop it payed through PayPal 3payments tried to stop payment but PayPal say I have to still pay th full amount then open a case against them done buy anything from them they are fake they use track718 they are part of the scam too all fraud
27 dicembre 2025
Non scritta su invito
Risposta di hutchgo Hong Kong
Dear Mr. Davies,
We are very sorry to hear about the experience you’ve had with your recent purchase. We understand how distressing it is to feel that a transaction isn't legitimate, especially when dealing with online advertisements.
However, we believe there may be a misunderstanding regarding the company you intended to review. hutchgo is an online travel agency specializing in flights and hotels; we do not sell tangible retail products through TikTok, nor do we currently accept PayPal or use track718 for our services. It appears your experience may be related to a different entity with a similar name.
We have previously reached out to you on this platform to request your order details so we could verify this, but as we haven't heard back, we recommend double-checking your booking confirmation or bank statement to identify the correct merchant.
If you believe this is indeed related to a travel booking with us, please contact us immediately at cx@hutchisontravel.com so we can assist you further.
Sincerely,
hutchgo
Don’t trust them. Non-existent customer service
22 luglio 2025
Non scritta su invito
Risposta di hutchgo Hong Kong
Dear Samuel Ng,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience led you to feel our customer service was "non-existent" and that we fell short of your expectations. We understand how frustrating this can be, and we sincerely apologize for any inconvenience caused.
At hutchgo, we are committed to providing excellent service and ensuring a smooth, transparent booking experience for all our customers. Your comment highlights an area where we need to improve, and we take this feedback very seriously.
We have already requested more information related to your case to better understand what happened and how we can assist you. To help us further investigate and resolve your concerns, please feel free to reach out to us directly at cx@hutchisontravel.com.
Your satisfaction and trust are our top priorities. We are eager to resolve this matter and regain your confidence.
We look forward to hearing from you and assisting you further.
Sincerely,
hutchgo
Misleading booking, zero support, and a ruined trip – avoid Hutchgo at all costs
I don’t usually write reviews, but my experience with Hutchgo has been so unbelievably frustrating, it would be wrong not to warn others.
I booked flights through their site, intending to arrive in Montreal on August 25th around 4:40 PM — with a full hotel day and an early conference the next morning. Instead, I later discovered (only after receiving the final confirmation) that my flight lands at 12:37 AM on August 27, an entire day later than planned.
The interface was unclear, and I genuinely believed I was booking for the 25th. Hutchgo’s site even offered options for "cancel for a fee" and "change flight for a fee", both of which I tried to use. I contacted customer support immediately.
And here's where things got worse.
Their response? A copy-paste email stating:
> “Your ticket is non-refundable/rebooking not permitted. Date, time, name and route change are not allowed.”
No effort to help. No option to pay a fee. No supervisor escalation. Nothing.
I even called Porter Airlines directly, and they confirmed that Hutchison Travel owns the ticket, and only they could make changes. But Hutchgo refused to even try. I sent a follow-up appeal — again, no reply. It’s now June 25, 2:20 PM, and I’ve given up any hope of a response.
What did I lose?
One entire day of hotel stay I paid for
My only chance to explore Montreal before a 7:30 AM conference
And any faith in this company
Hutchgo’s customer service is cold, robotic, and unhelpful — and worse, they bury behind “fare rules” even when you’re willing to pay fees.
If you care about your travel plans, do not book with Hutchison Travel or Hutchgo. You’re better off paying a little more with a reputable agency that offers real support.
25 giugno 2025
Non scritta su invito
Risposta di hutchgo Hong Kong
Dear Feras Khalil,
Thank you for sharing your feedback. We sincerely regret the frustration and inconvenience you experienced with your booking.
We understand how important your travel plans were, and we truly empathize with the impact this has had on your schedule. However, as clearly stated in the fare rules at the time of booking, the ticket you purchased is non-changeable and non-refundable. These fare conditions are set by the supplier and are beyond our control.
Regarding your request for changes, our customer service team follows the policies strictly. Unfortunately, in this case, the supplier does not permit any modifications or refunds for this fare type, which limits the assistance we can provide.
We appreciate your feedback and will continue to work on improving our communication and support to better assist customers in the future.
Thank you for your understanding.
Best Regards,
hutchgo
do not use. you will be next victims
I didn't use yet.
one of hotel in Rome was very cheap. one day less than 200euros. but other sites one day 500euros. it should be scam. I checked review for Hutchgo. there are so many victims. and also I tried to pay using Apple master card but it was refused right away because very suspicious company(Hutchgo) ask to pay.
18 maggio 2025
Non scritta su invito
Risposta di hutchgo Hong Kong
Dear Wowwow,
Thank you for taking the time to share your concerns with us. We are truly sorry to hear about your experience and the confusion regarding the hotel rates and payment process.
We take every feedback seriously and always strive to ensure a safe and transparent booking experience for all our customers. We would like to investigate this matter further to better understand what happened and to assist you in any way we can.
Could you please provide us with more details about the hotel you were interested in or any additional information regarding your booking experience? This will help us look into the issue more thoroughly and take any necessary actions.
Your satisfaction and safety are our top priorities. If you still wish to book a hotel in Rome or anywhere else, we would be more than happy to help you find the perfect option.
Please feel free to contact us directly at https://www.hutchgo.com.hk/en/company/contact-us or cs.global@hutchgo.com. We look forward to assisting you further and hope to regain your trust.
Kind regards,
hutchgo
Cost effective
4 aprile 2025
Non scritta su invito
Risposta di hutchgo Hong Kong
Hi Kristine Doroteo,
Thank you so much for your support! We're delighted to hear that you are satisfied with our platform. At hutchgo, we are committed to enhancing our products and providing even better customer experiences.
Thank you!
Best Regards,
hutchgo
Risposta di hutchgo Hong Kong
Dear Wing Ming Michael Fan,
Thank you for your kind words! We're happy to hear that you found our booking process easy and good. We're always working to enhance our services and products. If you have any other suggestions on how we can make your experience even better, please don't hesitate to share them with us. Thank you again for your feedback!
Best Regards,
hutchgo
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