hutchgo Hong Kong Recensioni 

I booked a return ticket from Toronto to Washington which I fully paid for and immediately noticed one letter error in my surname and immediately called hongkong from Toronto to correct name as it was impossible to do it online and all efforts thereafter were unsuccessful, no refund and they wanted more money to effect a one letter change and could still not guarantee my travel even after providing them with a copy of my passport. I gathered from the airline ( which is also another story) that they were not reliable agents and was told absolutely no boarding would happen and I ended up losing the money and had to book another ticket from a reliable agent and reputable airline. This is my most horrible air travel scam experience. Please stay away from these scammers who need to be barred by IATA to operate as travel agents.

I booked a flight from KL to Hong Kong using hutchgo.com.
I selected the dates carrier and itinerary and proceeded with the booking and payment. I even shared my itinerary with my counterparts in Hong Kong. When I received the confirmation from hutchgo.com, to my absolute shock, it was instead a different airline (low cost carrier) and different timings.

I contacted them immediately and multiple times afterwards, and all they could repeatedly say was "no cancellation, ro rebook, no refund".

Hutchgo is a complete SCAM! They take your money then confirm a low cost option instead.

IT'S A SCAM!

I searched on google for flights from Toronto to Calgary for Oct 1. I got Hutchgo as an option for cheaper. I clicked on it and the date was October 1st, I finished the payment process and didn't think about it. The next day I was checking my calendar and I saw my flight details for October 14th. I was super confused so I went to check my email from these guys and the date on my tickets was OCTOBER 14TH. I went to change my booking and they emailed me back saying my tickets terms and conditions say that I can't Rebook, Change or Refund my tickets. ABSOLUTE SCAM!

I booked a return flight for my brothers family to return home- once I provided all their personal information and proceeded with my credit card info it did says payment accepted then prompted me to book with someone else due to what they call a "system time out"-with tech knowledge I know for fact it’s not the issue. I've contacted the bank also contacted the airlines and I'll be filing a civil claim for damages against the company for false and misleading business practice. I contact Flair Airlines and their support team, they were great in offering support into the matter. I filed a chargeback with the bank, filed a complaint with PCI, BBB and their hosting provider. It seems this company uses poor business practice which under the corporations business act, its not allowed. A business is supposed to run within the law. If it doesnt the directors can and will be liable for the action it does. I will be filing all the necessary complaints and legal against this company. I have resources, so if I'm able to prevent another victim from happening it’s best reward in return.

*****Update****** I would like inform people I did receive a refund from Hutchgo a few hours after my post. Would I return and do business with this company? No. Especially all reviews here are rather all experiencing similar issues. I rather pay a bit more and have the piece of mind. Good luck to everyone and hope it all works for you as I was lucky.

One big scam.

Computer offers you a good price option when you search on specific date.

But offen the offer is a different option on the same day but a month later.

So we only searched in july 31 but the offer (we booked) was aug 31.

Cancel within 72 hours and over a month before flight. No option!

What a rip-off that Hutchgo offered!
I booked an air+hotel package for London, UK back in May with Ibis Styles London Kensington as my preferred hotel for 9 nights. However, it was totally misleading that when I arrived at the hotel Ibis Style, I was told the hotel they reserved for me was not Ibis but "Heeton Concept Hotel Kensington!
It was late at night upon my arrival already. I had no choice but had to stay at Heeton first; but even worst, the room reserved for me was a poorly-maintained isolated corner room with dust dropping on the bed from above and no basic toiletries kit provided until requested at the front desk the next day!
However, to be fair, the mature Caucasian lady at front desk was friendly and promised to change my room to a better one on the upper floor, and another younger Caucasian lady was hospitable too. The others were just average!
Overall, I was disappointed with the poor service Hutchgo provided for my first time using their service! Why they list the name "Ibis Styles London Kensington" but the deal was with Heeton?!
As travelers, we don't wanna bother changing to another hotel that is time-wasting.
I hope Hutchgo will address this issue seriously and don't rip other customers off anymore!
Customer,
Tara T

Absolute scam. I booked a flight on this site for July 1st. Two days before flight I check my flight and it is for July 4th. I emailed the company and said I need to fly on the 1st that’s why I booked, they replied that there is no flights that day……. I told them on I would like a refund. They claim it will take 6 months to get a recund, I contacted the Air agency and they agreed to give Hutchgo a refund immediately. Now I have to fill with my Credit card company

My flight was canceled approx. 4 hours before departure and I couldn't contact live chat support. They only have an email where you can ask your questions and they say they will respond within 24 hours, excluding Sunday, and guess what, my flight was on a Sunday. They responded to my message the next day and their customer rep told me my flight was rebooked to another flight (2 hours after my initial departure) with the same airline and I was already on that flight so I didn't get any refund. First of all, I never received any email saying my flight was rebooked, if I received it, I would go on to the new flight, instead I had no choice but to buy another new ticket myself because there is no email notify me! Second, they wouldn't refund me and made up stories about me getting a new flight!

I bought a ticket through the website and when I arrived at the airport they told me that the ticket does not exist.

they charged me double for my flight for taxes and surcharge and despite paying for baggage (which was more than the cost of the flight) my booking information says i have no checked bagged on my my ticket. AVOID AT ALL COSTS

I booked a flight to Manila Phil. but I didn't recieve any confirmation. So i decided to email the hutchgo company and they said that they will refund my money. but up until now 5days today I did not yet recieved it.

Update: I got my refund, I just contacted the bank and then sign a report. after 1 week I got my refund.

Once u r caught in their trap..you are actually trapped. This ia the comoany who are relying on a singke sale strategy. They showd the lower price and then charged the hogher price and then no refund if u get into a personal situation and if u need to cancel. Most importantly they dont have a customer service department. Total SCAM.

Very poor experience - no rebooking, no refund, not even a decent communication channel. Book only if you are OK potentially losing the money paid for the flight.

I literally cannot stress enough how much you SHOULD NOT book with HutchGo. It was my first time booking with a third party company and my last. My flight got cancelled and since that airline doesn’t do daily flights they forced booked my flight for 3 days later. When I tried to dispute they just said “oh no refunds.” Customer support is garbage and you’ll be lucky to get an email back from them.

My family lives in Hong Kong and were luckily able to get ahold of them through their HK hotline. But they sent me an email being all vague about the refund saying they COULD process a refund and that it COULD be refunded to my card. They even said it would take up to 6 months even though the refund (as I had directly contacted the airline) was already being processed. 5 days later and I still don’t have an email confirming a refund.

These people don’t give an f- about their customers or proper business practices. I don’t know how to get their reported or shut down and that irritates me to no end.

I was all excited about my trip and instead I spent the past two weeks stressed and anxious about my flight (as my first ticket is also booked with them). They even used their own email and phone number — how would I be able to get flight updates, etc.? It’s just a ridiculous company that isn’t legitimate at all.

UPDATE: As of May 10th they've sent me an email confirming my first ticket is still okay and valid, and that they are working on a refund to my card. Will update to confirm if I do, in fact, receive it.

Can't even rebook my flight with this agency. No refund, I'm aware of the terms. But no rebooking / non-transferrable flight???I was willing to pay for rebooking charges. Left me no choice but to cancel my flight. What a waste. Poor service. Never again to third party agency. Next time, I will book my flight directly on airlines.

At first I’m scared read all the negative feedback.As I promise myself if ever no hustle on my flight I write a feedback.Since our flight was smooth and no problem at all I’ll gave them 5 star.I book my flight ticket was cheap than the other website.

Hi

I have booked via hutch go travel agent

Attached are the documents i have received before, to fly via british airways at 830 am on 25th feb 2023 from london to frankfurt

However due to the delay of the flight from singapore to london, i've received an email to change flight to lufthansa airlines at 930 instead

However, the airlines desk said that we were not given e ticket number by the travel agent and by the airlines.. so we are forbidden from flying and they unable to give us new boarding pass

I have to contact HutchGo company and airlines. However i called HutchGo so many times for 1 hour but they are busy. I also did call Qantas n lufthansa but they ask to call HutchGo. I have to use roaming phone and expensive bill through my phone

We went to terminal 2 and 3 to settle this however they said we only can solve this issue by buying new tickets or call HutchGo (which ive called multiple times with no answer)

I buy new tickets at 2 pm via british airways for 4 of us to frankfurt and it is COST
£862.72 for 4 persons

I have emailed hutch go but they replied on 2nd march but this is their reply.. so irresponsible!

'The flight booking was under the airline's control and they should send you the new ticket numbers directly. In addition, our office hours are from 9am to 7pm (Mon to Sat). We were unable to take your call after the office hours. For any urgent request, customer should contact the Airlines directly'

So who will refund the money?

Thanks

Disappointed Customer

Zulkifli Abas

Reference Number / reservation no : 69KA5L

The flight was rescheduled by the carrier by 6 hours to a time that I am unable to make.
Hutchgo is unresponsive on phone or by email.
0 customer support.

Booked an Air Asia flight from Kuala Lumpur to Ho Chi Ming City with baggage included because for whatever reason when I was trying to book direct with air asia through their website the sale would not process. I was travelling at the time and thought it may have to do with WiFi connection or whatever. Anyway I was online and found hutchgo who had the same flight a little cheaper and was able to complete booking. Received confirmation email with baggage included but no seat assigned. Was no big deal as flight is only 2 hours. The day prior to departure I received an email from hutchgo saying they were unable to book on luggage and advised me to sort with airline at the airport and that they would refund the costs for the baggage within the "next 4 weeks". I just found this unacceptable as I had
1. Confirmation email saying everything was ok.
2. 4 weeks for a refund sounded suspicious to me and they had found it quite easy to accept payment immediately on booking.
3. The fact that I had a 20kg bag and was arriving at an airport and "hopefully" getting my baggage booked on with me was not acceptable to me as I was flying home from Ho Chi Ming so it wasn't like I could leave the bag somewhere and come back and get it.
4. The email with the cancellation of the baggage came the day before flying and guess what...in their terms and conditions within 24hrs of departure results in all monies being lost.
I emailed them as soon as I saw the email to cancel the complete booking for the reasons in this review and was basically told I was not entitled to a refund.
Some of the blame here has to lie with the airlines that allow these cowboys to sell their products.
My advice is do not use hutchgo as whenever there is an issue they will take you're money even though it is them that are altering the agreement. I won't be using or recommend them ever again.
Hope this was helpful to someone else.

After I first made my booking I reduced the confrimation email about 2 minutes after.. 24 hours before my flight I went to check in online and only to find out that the reference number didn’t work and there was not a scheduled flight for me - and that was when I read the reviews here thinking “great I don’t have any flight” however looking with in the email I found the correct booking number seems they send 3 in total one for the entire booking and one each for both lags so if you come across this issue do make sure to look with in the second email sent you will find the correct ones below . I had 0 issues with my flights and everything went smoothly - would book again and not worry about the reviews too much.