Humphries and Parks Recensioni 

I recently bought my first car, and I couldn't have asked for a better experience. From start to finish, everything was smooth, professional, and genuinely enjoyable. I want to give a special shoutout to Richard, who was absolutely amazing throughout the whole process. He was incredibly helpful, super informative, and always quick to respond to any questions I had. His communication was top-notch, and he made what could have been a stressful experience feel easy and exciting. If you're looking for a place that truly values its customers and provides outstanding service, this is it. I’m thrilled with my new car and so glad I chose to buy it here!

From start to finish, Richard was very helpful and informative. The car was very well prepared when we picked it up. Humphries and Parks had a good range of cars avaliable. Richard maintained good contact throughout. We were very satisfied with the whole process.

I was looking for a Mitsubishi Outlander for a while as the car was in my price range and my first venture into the world of hybrids. Humphries and Parks were the closest dealership to me for the Outlander. I went armed with a raft of questions which were answered clearly and fully by Richard. I purchased a very good example at a reasonable price compared to others on Autotrader. I had a couple of minor issues which were corrected at no cost to me without question. An all round good experience. I love the car ( which replaced a Jaguar).

I had the best experience buying the car from Humphries and Parks. A special thank you goes to Mr Richard Stockwell who made sure the process was as smooth and as fast as possible.

From start to finish very professional and friendly experience thank you will be coming back for my service

Polite salesman. I was an elderly lady fulfilling a wish to own a trendy 4 x 4 with all mod cons, I was treated with kindness and courtesy. Richard was very patient and talked me completely through things

Excellent service and attention from the staff at Humphries and Parks. I bought a really competively priced used car with low mileage and in pristine condition.
Richard, our sales adviser,could not have been more helpful and completed the whole test drive organising and purchase process faultlessly. I was able to drive the car away after. I am a delighted customer. Thankyou

First class customer service & quality of care. Every step explained throughly and professionally. Highly recommend to anyone searching for a trustworthy garage. Drove away with complete confidence.

Richard was very Helpful answered all our questions the good part was there was no hard sell which had put us off at other dealers.Would definitely use again

The service from the staff - Richard. We was driving from Big Motoring World, and saw this dealership and popped in literally on the off chance. And found the perfect vehicle for myself at a reasonable price (price and service better than where I just came from). Very pleased, I would recommend anyone who is looking a vehicle to pop in.....I will definitely be going back if/when I need a new car.

Absolutely appalling customer service. I was lied to by both of the individuals I came into contact with (Nicola and Darrell). I then wrote a formal complaint to the managing director (Marcus) and was completely ignored, not even an acknowledgement let alone an apology.
Having bought two cars from them and used them for years for servicing and MOT I am absolutely disgusted with the way they treated me and will not be returning.

My car went in to investigate an intermittent fault. The car (Outlander PHEV) was not charging properly and had gone into limp mode (wouldn't rev) so I had to be rescued by the AA. I also had Mitsubishi assist come to check out my vehicle at home. Assist managed to get the car working again (driveable) if I had it in save charge mode only, after doing a battery reset.

When I checked the car in with Nicola she had it noted down that the car had been in limp mode, but not about the charging issue. So I got her to add that to the booking in sheet.
The first thing that I heard from them a few hours later was a report saying my rear break pads were low, the back off side tyre needed changing and the front shock absorbers needed work.... this would cost me in excess of £500. There was absolutely nothing about what I had actually brought the vehicle in for. I called to ask why these things had been looked at and what was going on with my actual concerns? I clearly am not going to spend £500 on a car that I might need to end up replacing if it has a serious fault. I was told the mechanic looking at my car had gone on a break and they'd get back to me.
Some time later, I then heard back that they had not found anything wrong and I could come and get the car.... obviously when there is an intermittent fault you can't always find it. But I was already a bit annoyed that they were at first presenting me with £500 of work I hadn't even asked them to look at.
Nicola (the receptionist) then proceeded to diagnose the problem herself while on the phone to me. I asked about the charging issue. She said well it is charging fine on our charger so it must be a problem with your charging cable. She said I could come and collect the car.

I then asked my husband to call back and just ask if they'd actually tested my cable, which was in the boot.. (I was giving my kid lunch at the time). Nicola was really rude and he had to push hard to get them to actually test my cable. She just kept insisting that it was my cable at fault. Eventually she passed my husband over to Darrell, who confirmed that they hadn't tested my cable (and therefore couldn't know if it was at fault). He went off and tested it and came back half an hour later to say that my cable was in fact working fine and currently charging the car. That I could come and collect my car as they couldn't find a fault.

So imagine my surprise then when I turn up to collect my car and am presented with an invoice for £132 (by Nicola ) that states 1) customer was advised to leave the car here for a few days to investigate the issue ..... um no, at no point was this suggested
2) Followed procedure and found fault with the customers charge cable, replacement charge cable is required .... um no again, you've just tested my cable and said it works, I have not been advised to get another... When I queried these with Nicola she again deferred to Darrell who came out and confirmed that my cable was working, and then lied to me about having told my husband I should leave the car there for a few days so that they could "fully investigate the issue" .... clearly I talk to my husband, and he actually had the phone on speaker so I was listening in on the call...
Having only interacted with two staff members, having had both of them lie to me, and then a managing director who has totally ignored a complaint from a customer I would be very concerned about the culture at this business.

Stay well away.

Very good company to deal with. They gave you confidence in buying a car with there full support.
A fair price for my trade in and all in all a pleasent experience.

This is the 2nd vehicle I have purchased from H&P, I cannot recommend them enough. Richard was brilliant, very knowledgeable about the car I was interested in. Quickly processed additional requirements. Sorted finance with no drama. I will continue to use H&P in the future as their staff are always helpful and polite. Thank you again

Richard S @ Humphries & Parks was very helpful throughout the purchase process, answered all the questions I had, was courteous and friendly and ensured that the preparation to the car was done correctly, it was spotless on collection. He gave me a full briefing of the vehicle and a good explanation of the “modes” as it’s our first PHEV. Talked me through connecting my phone. Non pushy sales experience for me, and I’m happy that I travelled the extra distance to deal with H&P.
Any garage can have a car, but going to experts in the marque, and having the peace of mind of the level of attention to detail, full preparation and the delivery of those expectations with personal service, puts them head and shoulders above other dealers I visited.
The drive home was great.

We travelled some 50 miles to visit Humphries & Parks. We received a warm welcome from Richard and a comprehensive test drive. There was no hard sell at any stage and the result was the purchase of our Outlander. Richard again excelled on collection day with a full hand over. The car had been presented to a very high, looking like new standard. The added complimentary extras of local apple juice , breakdown cover and service vouchers were a bonus.

Just brilliant

Salesman Richard was helpful and guided us through the purchase/trade-in process.
Obviously we don't yet know how good the servicing aspect will be. But I'm reasonably confident.

Richard was Welcoming and thorough Throughout the whole process. He made the process smooth and the whole Sale easy. Would recommend to everyone and definitely revisit in future.

My wife and I approached this dealership just wanting to build our knowledge of the car we wanted and possibly get a test drive. Richard Stockwell, the sales executive, listened to our requirements and instantly showed us the cars that matched (7 seater newish Mitsubishi Outlander under £20k). We instantly fell in love with one car and arranged to buy it after a test drive. All questions we had were answered well by Richard and he provided a lot of additional information to us about the specific car and car market in general. The car we bought was in immaculate condition and the assurances we got from Richard and the dealership in general made what could be an anxious and uncertain experience into a reassured and pleasing experience. Highly recommended.

Excellent experience from start to finish, can't fault anything 👌