I bought a truck from Humphries & Parkes and, unfortunately, the engine failed within 24 hours. It was frustrating, and the repair took a few weeks with a bit of back and forth along the way. T... Leggi di più
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Scopri cosa dicono le persone
Having bought a Jimny in April and received fantastic service at that time, this morning I sent an email enquiry relating to a minor matter of clarification. I received an instant response and also... Leggi di più
From the moment we arrived into the showroom we were welcomed warmly and was greeted by Richard. He explained in detail the car's history and we had a test drive. The paperwork was sorted in short p... Leggi di più
Richard was very professional and thorough when I brought my car through Humphries & Parks. High care and quality of customer service, making sure we were satisfied through the whole process, making e... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Suzuki, Mitsubishi & KGM dealership based in West Malling, Kent. Family operated since 1947. Over 100 cars in stock of all makes and models.
Informazioni di contatto
Humphries & Parks Ltd, London Road, West Malling, Kent., ME195AN, West Malling, Regno Unito
- 01732870711
- customerservice@humphriesandparks.co.uk
- humphriesandparks.co.uk
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Enjoyable Experience. Excellent Service.
Enjoyed the experience of dealing with Richard and the team. Very pleased with the vehicle and impressed with the support offered on finance, as well as the advice and information that was provided about how to manage a hybrid. Will be taking advantage of the servicing and appreciated the honesty and reliability of the dealership. Well done.
Great service from the team
Great service from the team especially Josh at Humphries and Parks, thank you, good to do business with.

Risposta di Humphries and Parks
Great service from the team at…
Great service from the team at Humphries and Parks, thank you, good to do business with.
We where treated very well by everyone…
We where treated very well by everyone at this dealership in particular the receptionist and Richard Stockwell who dealt with our purchase, it was a pain free experience. The best car dealership we have used.
Avoid the company. Selling cars involved in collision but keep in secret
After a month I used the car the liquor of back bumper started piling off. Year later in April I had a service of oil and filter change (was included) and I thought all is fine, but in 2 months my engine broke down... In my friend garage the car has been fixed and I've been told that the car was involved in collision. Front right wing is slightly different colour and also liquor is pilling off as on back bumper. The right door isn't one level with the wing. They have sold the car involved in collection but they kept quiet and overcharged me. Also oil and filter they used during the service is very poor quality. I'm going to see a legal advise as I had to spend around £4000 to get car back to the road.
First class service took the stress out…
First class service took the stress out of buying a car.
Thanks to Soren
After purchasing a second hand van last week I had a problem with the EV system. I spoke to Soren for technical advise and he was brilliant, he sorted out the issue and was constantly in contact with me to make sure all was okay.
Outstanding service from Richard…
Outstanding service from Richard Stockwell at Humphries & Parks. Made the whole experience easy and enjoyable, not to mention the beautiful condition in which the car had been prepared. Absolutely superb and I would recommend highly.
Brilliant service from start to finish
Brilliant service from start to finish. Helped me get my dream car! The extra touches made it any pleasant experience and would definitely recommend Richard and the Humphries and Parks team for any future purchases.

Risposta di Humphries and Parks
Straightforward
Straightforward, honest, open, inspired confidence immediately.

Risposta di Humphries and Parks
A pleasure buying the car from them
A pleasure buying the car from them, there was no hard sell, no pressure, no waffle. The car has been finished immaculately- as promised. The car was also good value for money. I would highly recommend.

Risposta di Humphries and Parks
Richard made us very welcome
Richard made us very welcome, was polite, professional and answered all of our questions and queries.
We will definitely come back to buy our next car from Humphries and Parks.

Risposta di Humphries and Parks
I had a good experience at Humphries and would recommend them.
I had a great experience at Humphries and Parks when I bought my Kia Niro.
Richard was very helpful and patient and we feel we got a good deal on the car.
The only reason I haven't scored 5 is that he said he was going to 'fill up' the car before we took it away, but I realised the following day that I only had 97 miles left in the tank after only driving the 27 miles home from the garage! So the tank couldn't have been full at all.....I'm not quite sure why he would have said that and not done it!

Risposta di Humphries and Parks
The most fantastic car buying experience I've ever had.....
Well what can I say about my car buying experience with this company, will start by saying absolutely 1st class, from start to finish. From the day of setting foot in the door with an issue with my previous vehicle, to signing on the dotted line and handover of keys on the new one,absolutely superb. At key stages of the purchase, arrival and fitting of exterior toys, there was a video. When the vehicle was ready another video. Totally different experience to the previous vehicle with adifferent dealership. I cannot praise the attention to detail and customer focused service enough at Humphries and Parks.....a family Run business. Huge thanks to all involved for puling out the stops to get the car I wanted. To Josh for the hand holding in the early stages and to Sam for an amazing handover. I am a happy customer. Thank you.

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Risposta di Humphries and Parks
Great experience throughout
Great experience throughout. Low pressure sale and demonstration. I paid a deposit and then had some further questions before collecting, which they answered swiftly by email. Car all clean and validated and collection experience was great. All paperwork prepared and even a complimentary gift. Came with six months warranty and two free basic services. I don't think used car buying gets any better.

Risposta di Humphries and Parks
Excellent service from Richard when…
Excellent service from Richard when buying my new Suzuki Jimny. Polite, helpful and knowledgable. Thanks again!

Risposta di Humphries and Parks
I was totally surprised by my buying…
I was totally surprised by my buying experience the process from start to finish was highly professional and i never felt pressured at any time .when i arrived to view the car their was a couple of very minor niggley bits instantly the salesman stepped up and assured me these things would all be corrected before collection and true to his word they was .Richard stockwell was the salesman and was completely professional throughout and had a great knowledge of the the product he was selling he is a great ambassador for his company i will definitely return for my next vehicle.

Risposta di Humphries and Parks
Professional, knowledgable and thorough
I could not give higher praise for this business and in particular Sam. He went above and beyond helping us manage a car purchase from Australia and ensuring as much was done before pick up to make the process as smooth as possible. He was extremely helpful in answering questions that weren't specifically about the purchase and at no point pushed or pressured the sale. The customised video he provided was a really great tool to give me the confidence to commit from thousands of miles away. Thank you Sam and the team at Humphries & Parks.

Risposta di Humphries and Parks
How excellent service should be…
I've used Humphries & Parks for servicing for a few years, now was the time to purchase a new vehicle. The staff here, lead the way in service and customer care. Richard Stockwell was the salesman on this venture and cannot thank him enough for making the transition as ot should be. All the staff go above and beyond and I leave a very satisfied client.

Risposta di Humphries and Parks
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