Homebox  Recensioni 

Berfin was absolutely fantastic from start to finish. She made setting up my utility account for my new rental property quick, easy, and completely stress-free. She was friendly, professional, and took the time to explain everything clearly, making sure all my questions were answered. The whole process was seamless thanks to her excellent customer service. I really appreciated her help and would highly recommend Berfin to anyone needing assistance. Thank you!

Amazing customer service from James
Clear information and
Helpful

Use with extreme caution - after a pretty hard sell from our letting agent (Johns & co) my student son signed up to use Homebox services for a one bedroom flat. £15 per month for their services to sort out all bills seemed reasonable. The experience was terrible. They said they needed to collect £275 PER MONTH for the bills for a ONE BEDROOM FLAT!! In the end they only ended up sorting out the electricity bill for us (all other bills we still ended up having to sort out ourselves!), getting what we thought looked like a good tariff until we realised we were paying £1 PER DAY of commission to Homebox for the privilege of having that tariff! The monthly electricity bills averaged out at around £40 so we were almost paying as much in commission! Also we had always told them that we were signing up for an eight month lease but when we gave notice they tried to charge a FOUR MONTH cancellation fee! In my view, don’t go near them - but if you do keep your eyes open. Their portal is very un-user friendly so you get no feel for the monies in and out (hence why we had no idea about the £1 per day charge).

Alex was very nice to talk to. Helped me feel at ease about the gas electric and internet.. lovely customer service very well spoken

Great experience! Thank you for helping me set up my utilities efficiently and making the process easy and stress-free.

Holly called and was helpful and explained costs and helped me sign up quickly and easy.
She was nice and helpful and answered my questions

Concise and clear information.

I was helped by hassan and he was a great help to me.

Thank you, Alex B, for your support in setting up our account and for your quick response to my follow-up queries.

Shocking service shocking calculations. They cannot keep to their promises. Just taking extra money with no explanation.

This company has a single job that they fail to do. They are to pay my bills on time and accurately. They are registered to receive all of my bills, yet the repeatedly fail to update the amount paid monthly when the bills go up each year. I have every one of my utilities and my council tax calling me about payment arrears each month. When I call Homebox to correct it, they act as though I have done things incorrectly, even though they are the ones receiving the paper billing copies. An outrageously bad service.

Alex bacon was absolululy amazing he helped me out really qell and he was calm and proffessional credit to your team

Thank you to Alex B! Our first experience with Urban Billing was so positive because Alex made the process of signing up simple and straightforward. Thank you, Alex.

Hello, it's me again. I've had an email saying they take the £150 as its a contractual cancellation fee.
They charged me for not providing them with a recent water bill aswell?
I spoke with the local water authority whilst having to sort my own bills out because I was in arrears because homebox hadn't paid the bill. The water authority informed me I wouldn't of received one due to homebox taking responsibility for the bills. What a joke.
I had to pay the electric myself which was in arrears also, even though homebox had taken £254.
Homebox said it takes a while to sort out? Cancelled the account a month ago. Got message from octopus saying sorry to hear your leaving today. Rang them, appears someone has contacted them to take over my account. Guess who?? Homebox!!
Take my advice, it takes minutes to set up an account with your suppliers using their apps, and seconds to pay your bills. Don't give your money to this company. When your desatified with their service, what service!! They'll rob you of £150 to cancel. It's criminal really. What a joke of a service, with emails saying we're here to help! They could help by keeping to their side of the contract. Which they didn't! Either way they'll take your money for doing nothing.

Very fast and efficient process. Will use this service again. Keep up the good work

Grace was amazing supporting a case where a water company was sending yearly bills as overdue, to monthly payments. Grace was clear and concise in her responses and found an immediate solution! Thank you!

Don’t use this company I have had to spend money to take them to court , Solicitors’s have sent letter which stating they still not received, but tracking says otherwise . They take your money don’t pay the bills in full. I have gone through the correct channels with complaints procedure which they not responded to. I hope the get the floor wiped with them as fast approaching the date .

Holly my advisor is very nice and patient. She made setting up our account much easier and smoother. She also responds to my emails quickly, which really gives me peace of mind.

Good experience. Nauriane is patient and helpful.

Great service for my first call with them.