Homebox  Recensioni 

What made my experience great was a really helpful member of staff called Brittany, she came back to me very quickly, was very polite and I felt like she actually cared. Knew what had to be done and got it done without anyone having to get stressed. Great experience.

Avoid Homebox and whoever they partner with like the plague.

They’ve been pulling a single bundled Direct Debit from my bank for more than 3 years, charging me £15 a month to "manage" my bills, but they didn’t provide a single actual electric bill in my name the entire time and literally refused to. I've now closed the account and still have not received a reconciliation and refund in five months.

Once I finally got into the Modulr transaction logs, I found out exactly where my money was actually going: They were taking a monthly cut right off the top of my electric payments before the money even reached the supplier. They paid themselves first and left the actual energy account a mess. This was something they outright lied about or perhaps lied by omission depending on who you ask.

If you told me all the money was going to the supplier to only find out it wasn't....I'd call this dishonest and misleading at best. Not to mention not disclosing what the tariff is, I'm sure something will be very wrong if I look into that too.

They quietly syphoned off an extra £2 every single month for "payment processing fees" and a "free perks" app from Vaboo. These were completely undisclosed and they literally changed my online dashboard view to try and cover their tracks and pretend it had always been that way.

To top it all off, they refused to send me any electric bills in my name, this includes the actual supplier as well. Electric supplier is trying to pass the buck back to Homebox, completely ignoring that they are the supplier who let this happen. TPIs like Homebox are unregulated in the UK, but this will change very soon. In the meantime they think they are untouchable because of this grey legal void...they couldn't be more wrong.

Still in a dispute as they need to refund me a huge sum. If they don't very soon, a solicitor will likely get involved.

EDIT:
I appreciate that my complaint remains under investigation, and I look forward to receiving your final response.

For clarity, my concern is not simply that these amounts formed part of the Homebox service fee. My concern is whether those allocations were transparently disclosed to me at the time as well as charging my account random costs above what I've been quoted, together with the other issues raised in my complaint, including the absence of electricity bills in my name, the delayed account reconciliation, the incorrect opening meter reading, the lack of a tariff sheet for the tariff I was supposedly on, and the discrepancies in my billing.

My complaint also raises questions about historical changes to the customer dashboard, transaction records and downloadable invoices, as well as the lack of transparency surrounding the roles and responsibilities of the organisations involved in administering my electricity account.

While I appreciate that an investigation is underway, many of these issues have required repeated follow-ups over several months before receiving even partial responses, and several important questions remain unanswered.

I have approached this matter patiently and in good faith, providing extensive evidence whenever requested. I hope your final response addresses each point raised, rather than only selected aspects of my complaint.

I will update my review once your investigation has concluded so that it accurately reflects the final outcome.

Matt was pleasant and really helpful in setting up my account

Thankful to the very efficient and quality service from Matt Stanley.

"AVOID — Blocked my energy switch twice and ignored me for 45+ days"
"I signed up with Homebox through my letting agent in December 2025. When I tried to cancel in May 2026, they ignored my emails for weeks, quoted inflated cancellation fees , blocked my energy switch to a new supplier TWICE, and made an unauthorised deduction from my e-wallet. Even my letting agent tried to contact them on my behalf and got no response. I am now escalating to the Energy Ombudsman. Sadly this seems to be a pattern — other reviews show customers having bills go unpaid while Homebox keeps collecting money. New to the UK and deeply regret trusting this company."

Awful service. Our money has effectively been withheld. According to our contract, any credit remaining on our account was due to be returned at the end of our tenancy (August 2025), but we still haven’t received it.

I would not recommend this service. They have repeatedly blamed third-party companies, such as British Gas, for the delay in refunding us. The only positive is that their customer service team does respond, but despite this, no real progress has been made.

We’ve been trying to resolve this for a long time, so I’d advise anyone considering signing up with them to be cautious.

All simple , easy straight to the point and professional

The relevant information was provided by Nicola.

1. My bills are not being paid to the suppliers eventhough Homebox has been taking the direct debit and the suppliers are chasing me. Its been 3 months now.
2. In the intial sales/signup call, sales did not disclose that it would be a contracted and paid service, which I feel was misleading. Had I known this, I would have directly set up with the suppliers as I have done previously. I want to challenge this as I remember this not being disclosed.

Very poor service, extremely poor customer service.

Excellent customer service. Patient and friendly staff.

Easy to set up the utility bills with options clearly explained. Great for people who are planning to move to UK.

Well Holly rushed me through the whole process, didnt informed me that there will be a £86 coming out of my account as a subscription fee and then £137 again at the end of term. Not happy with it

Holly H was very nice and helpful with setting up bills!

Had the sales call today. I felt rushed and when I asked for details of the offer in writing, I was told by Alex B, 'This is not how we do things. We set it up and then you receive confirmation email with details AFTER you signed up'
Fell for the salesman rattling through numbers and asking for the payment details.. Cooling off period is 14 days. I cancelled within 9 hrs from the call so hopefully this can be erased like never happened.

Just help customers when needed for service and communications

Jimmy was fab, dealt my enquiry and answered everything straight away.

Poor customer service.

Seamless process and under 5 minutes had everything set up.