Homebox  Recensioni 

Brilliant customer service

Really impressed with Homebox. The service itself is great, but what really stands out is the customer service. Whenever I’ve needed help, the team have been friendly, responsive and genuinely interested in getting things sorted.

It’s refreshing to deal with a company where you can actually speak to someone who takes ownership of the issue and gets back to you quickly. Everything is made simple and straightforward, and nothing feels like too much trouble.

Would definitely recommend Homebox.

I appreciated Jenni's fast and helpful response to my email inquiry - she resolved my issue straight away. Great stuff!

Great experience

Awful company. Overcharge for ridiculous admin fees, make the prices up as they go. I was FORCED to use this company and their customer service is shocking.

I communicated openly months ago, yet their lack of competence really shows.

AVOID THESE SCAMMERS

I can’t comment on the HomeBox service itself, as I haven’t used it, but I did want to highlight the excellent support I received from Jimmy over the phone. I initially called outside of business hours, but Jimmy made sure to return my call and also followed up by email to ensure there was an open line of communication between me and HomeBox. He was incredibly helpful, professional, and patient in answering all of my questions, and took the time to make sure that I had everything I needed. I really appreciated how straightforward he was about the whole process and how he made sure I left the call feeling reassured and with all of my questions answered.

All the best!
Elaine

They were recommended by our relocation agent when we moved to the UK from Australia. They didn't pay the monies we paid them to British Gas on the same frequency, and didn't pass on all the payments (On my electricity account, I paid 16 times, and they paid on 12 occasions). When I queried this, after multiple enquiries I was then told that we were liable for an admin fee from British Gas. When I phoned British Gas, they indicated there was no admin fee on the account. Slightly better on the gas account - I paid 16 times and they passed on 16 payments...but then there was the "admin fee". I'm out of pocket by a combined total of £625 over both the gas and electricity accounts.

Alex was very helpful and informative! great service

Matthew was polite and understanding. He gently spoke to me and made me understand everything I needed to know. Thanks Sir. Was great speaking with you.

I had a really positive experience speaking with Mathew. He was friendly, professional, helpful, and took the time to listen and answer all my questions clearly. I really appreciate his support and would happily recommend them to others.

Simply and clearly explained and sorted everything, I have just moved into first flat and Alex B was super informative on anything I had to do, and made the process super easy

Very helpful excellent service definitely recommend

Alex was probably the funniest Telephone operator I have ever interacted with. Very clear and to the point, did not waste any of my time even though the nature of this task is obviously quite tedious. Would love to hear from him again.

Jenni was fantastic so helpful
She explained everything and was super helpful

Holly H was excellent. Very informative, professional and efficient.

Information were clear and things are sorted easily.

Matt explained the tariffs and billing process clearly and promptly. He was sure to cover all the terms and conditions and answer any questions I had.

The staff were very helpful and everything was sorted quickly.

She was great on the phone and explained everything thoroughly.Left me with no questions to ask

The assistant took his time to explain in details what we were going to be charged