Homebox  Recensioni 

Awful - I had to use them when I was renting a few months ago, always getting the bills wrong, charging for what I don’t know and my bills always astronomical. I have not been in the rented property and in my own flat for several months now but today I was contacted by them as they thought I was back in the rental. Don’t use this company just pay your bills the normal way.

My experience with Homebox has been extremely disappointing.

Within the first few months of using them as a third-party provider for my Wi-Fi, I was charged for a service that wasn't even being provided. Despite raising the issue, I never received a proper explanation or resolution.

Throughout the year, I also received letters from different utility providers claiming my accounts were in debt. This was alarming because I had always made my payments to Homebox on time. It became clear that the problem was with Homebox failing to pay the providers promptly on my behalf, which caused unnecessary stress and confusion.

When I logged directly into my accounts with my electricity and other utility providers, I found that the accounts were not actually in debt. Instead, the balances matched the money that was being held in my Homebox "e-wallet". This left me confused as to why debt letters had been generated in the first place when the funds to cover the bills were already available.

When I tried to cancel my account because of these ongoing issues, I was informed that I would still have to pay the £15 monthly fee until the end of the contract year, even though I no longer wanted to use the service. This made an already frustrating experience even worse.

I expected a service that would simplify managing my bills, but instead it created more problems than it solved. Based on my experience, I would not recommend Homebox.

Good service - Holly was incredibly helpful in getting everything sorted ahead of my move!

The Homebox adviser was very professional and courteous. He made everything easy and understandable.

It was really good conversation and helpful

They were nice on the phone but didn't really tell me everything like a management fee of 15 quid and I asked has to repeat a question which was also dismissed

WHATEVER YOU DO, NEVER GO TO HOMEBOX EVER

- Did not receive my contract extension
- Took months to update my account
- Took 600+ pounds of my account, not acknowledged that they stole money
- Now threatening to take me to court? While my account has been set to autobilling
- Have been trying to resolve it for months! They are fully responsible

Do not deal with these people.

ALSO I PAID! THIS IS NOT ACKNOWLEDGED AS PROVEN BY THE REACTION, THEY HAVE STOLEN MONEY AND DO NOT INTEND TO PAY! I HAVE BEEN PAYING ON AUTOBILLING.

I moved out from my flat on the 5th of June and let both Homebox and the utility provider (British Gas) aware of the date. However, until now, I could not claim my Electricity and Gas credits back.
I have contacted BG directly and they have issued my final bills, which have dates from the 14th and 26th of June. However, have been in touch with Homebox since the 5th of June and the communication is terrible. It really feels that they are trying to gain more time. Following the communication with the support team today, they told me that the resolution from British Gas could take up to 6 weeks (from today!!) which is completely unacceptable, given they have already issued the final bills.

helped me a lot and made me understand thanks Daniel

Great service from Jimmy

Not a fan of being railroaded into using this service

very helpful

Answered all my questions clearly and explained each steps carefully and clearly.

Mr Alex B was very helpful straightforward and clear I’m very pleased with the service !!!

I just received notice from my building management notifying me that Homebox IS NOT an appointed or authorized utility service provider for the building and I should not have been contacted by them. If my data has been compromised or I face any financial distress or loss from this encounter, I will be looking to escalate.

It’s a scam. Avoid.

Hasan was really helpful and got me exactly what I needed

I left my London apartment on 24th April and notified Homebox. They had been taking £211 per month from my account for Electricity. I have been using on average £90 worth per month. I have been trying over the past three months to get them to release my refund, without success. I am getting desperate and may need to resort to claiming back through a solicitor as this firm is not registered with the Ombudsman!
Natasha

You have replied that a refund was issued on 15th July. I have not received this money. Please can you let me know the account to which the funds were sent. I also need a closing statement from Homebox.
Natasha

Thank you. Refund received now.