Homebox  Recensioni 

2541
TrustScore 4 su 5

3,8

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 5 stelle su 5

Brilliant customer service Really impressed with Homebox. The service itself is great, but what really stands out is the customer service. Whenever I’ve needed help, the team have been friendly... Leggi di più

Valutata 5 stelle su 5

I can’t comment on the HomeBox service itself, as I haven’t used it, but I did want to highlight the excellent support I received from Jimmy over the phone. I initially called outside of business h... Leggi di più

Valutata 5 stelle su 5

Alex was probably the funniest Telephone operator I have ever interacted with. Very clear and to the point, did not waste any of my time even though the nature of this task is obviously quite tedious.... Leggi di più

Valutata 1 stelle su 5

Awful company. Overcharge for ridiculous admin fees, make the prices up as they go. I was FORCED to use this company and their customer service is shocking. I communicated openly months ago, yet... Leggi di più

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Dettagli dell'azienda

  1. Sito di comparazione dei prezzi

Scritti dall'azienda

The new way to manage your home. Free yourself from overpaying for energy, broadband & more, keep in control and move with ease homebox.co.uk


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

3K recensioni

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Ha risposto al 99% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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3,8

Tutte le recensioni

(2541)

829 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Sam S has been really helpful…

Sam S has been really helpful throughout the setup process. He explained everything clearly, making the process easy to understand and very straightforward. Overall, it has been a smooth and positive experience.

7 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Sam S.

I had a call with Sam S. who was extremely helpful with setting my bills up, explained the details to me perfectly and answered any questions I had as well patiently. Thank you Sam!

7 agosto 2026
Non scritta su invito
Valutata 1 stelle su 5

Signed up on a promise that wasn't delivered

Signed up to Homebox a year ago with the promise that they would manage everything. Turns out that my electricity provider has not received the meter readings I have been submitting to Homebox so it looks like I have been overpaying. When I said I wanted to close my Homebox account for non performance they said if I do they will charge a cancellation fee. Really? I would suggest that there are better service providers than this lot

5 agosto 2026
Non scritta su invito
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Risposta di Homebox

Hi Ian,

We're sorry to hear that you've been disappointed with your experience.

The meter readings you submit through your Homebox account are automatically emailed to your supplier. We're sorry if your supplier did not action these readings appropriately.

I can see that your latest meter reading has now been manually submitted to the supplier, and they should issue an updated bill shortly.

We appreciate your feedback and are sorry that the service has not met your expectations.

The Homebox Team

Valutata 1 stelle su 5

They created the account within 5…

They created the account within 5 minutes but when i wanted to cancel it within the cooling off period, there is nobody to help or support. After creating they disappear

27 luglio 2026
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Risposta di Homebox

Hi Fathima,

We're sorry to hear that you feel this way.

We'd like to clarify that we provided you with the information on how to cancel your account within 24 hours of your request. You are still well within your cooling off period.

We're sorry that your experience did not meet your expectations and appreciate you taking the time to share your feedback.

The Homebox Team

Valutata 1 stelle su 5

Poor customer service

19 settembre 2025
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Risposta di Homebox

Hi Andu,

We're sorry to hear that you were disappointed with our customer service.

We'd like the opportunity to understand what happened and see if we can help. A member of our team will be reaching out to you directly to discuss your experience.

The Homebox Team

Valutata 1 stelle su 5

Terrible end to service

When I eventually moved house and wanted to cancel my account I was reassured numerous times that all bills had been settled. Cut to a month later when every single one of the suppliers who were linked to Homebox started chasing me for large amounts of money for bills still outstanding. Terrible end to the service.

29 luglio 2026
Non scritta su invito
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Risposta di Homebox

Hi Jack,

We're sorry to hear about your experience and understand how frustrating this must have been.

We'd like the opportunity to look into what happened with your account and the supplier balances you were contacted about. We’ll be reaching out to you directly so we can review the account history and work towards resolving any outstanding issues.

The Homebox Team

Valutata 1 stelle su 5

Awful

Awful - I had to use them when I was renting a few months ago, always getting the bills wrong, charging for what I don’t know and my bills always astronomical. I have not been in the rented property and in my own flat for several months now but today I was contacted by them as they thought I was back in the rental. Don’t use this company just pay your bills the normal way.

27 luglio 2026
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Risposta di Homebox

Hi John,

We're sorry to hear that you were unhappy with your experience.

We'd like to clarify that the Homebox service is entirely optional for your building. Having reviewed your account, we can also see that whenever you contacted us with queries, our team responded promptly and worked to assist you.

We're sorry that the service did not meet your expectations and appreciate you taking the time to share your feedback.

The Homebox Team

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