Brilliant customer service Really impressed with Homebox. The service itself is great, but what really stands out is the customer service. Whenever I’ve needed help, the team have been friendly... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I can’t comment on the HomeBox service itself, as I haven’t used it, but I did want to highlight the excellent support I received from Jimmy over the phone. I initially called outside of business h... Leggi di più
Alex was probably the funniest Telephone operator I have ever interacted with. Very clear and to the point, did not waste any of my time even though the nature of this task is obviously quite tedious.... Leggi di più
Awful company. Overcharge for ridiculous admin fees, make the prices up as they go. I was FORCED to use this company and their customer service is shocking. I communicated openly months ago, yet... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The new way to manage your home. Free yourself from overpaying for energy, broadband & more, keep in control and move with ease homebox.co.uk
Informazioni di contatto
24-128 Kemp House City Road, London, EC1V 2NX, London, Regno Unito
- 0208 106 1894
- support@homebox.co.uk
- homebox.co.uk
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 99% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Sam S has been really helpful…
Sam S has been really helpful throughout the setup process. He explained everything clearly, making the process easy to understand and very straightforward. Overall, it has been a smooth and positive experience.
Service
Good information and amazing customer service from Holly H. I really enjoyed speaking with her .
Sam S.
I had a call with Sam S. who was extremely helpful with setting my bills up, explained the details to me perfectly and answered any questions I had as well patiently. Thank you Sam!
Helping getting me set up
My experience was very positive staff was very helpful and reassured me every step of the way with setting up my utilities bill I couldn't have asked for more thankyou
Communication from Sam was friendly
Communication from Sam was friendly, informative, and to the point. Thank you!
Explained everything thoroughly
Explained everything thoroughly, went through everything step by step to make sure we were comfortable with everything explained to us
Signed up on a promise that wasn't delivered
Signed up to Homebox a year ago with the promise that they would manage everything. Turns out that my electricity provider has not received the meter readings I have been submitting to Homebox so it looks like I have been overpaying. When I said I wanted to close my Homebox account for non performance they said if I do they will charge a cancellation fee. Really? I would suggest that there are better service providers than this lot

Risposta di Homebox
Matt was extremely helpful throughout…
Matt was extremely helpful throughout our conversation and assisted me smoothly with all my questions. Thanks to his support, we were able to set up the utilities with ease.
Brittany was really very kind and…
Brittany was really very kind and helpful to me. Thank you very much
They created the account within 5…
They created the account within 5 minutes but when i wanted to cancel it within the cooling off period, there is nobody to help or support. After creating they disappear

Risposta di Homebox
I spoke to Lee and he was very helpful
I spoke to Lee and he was very helpful, making the process nice and easy!
Great experience
Great experience, spoke to Lee who helped me simplify my bills!
It all felt very simple and easy.
It all felt very simple and easy.
Terrible end to service
When I eventually moved house and wanted to cancel my account I was reassured numerous times that all bills had been settled. Cut to a month later when every single one of the suppliers who were linked to Homebox started chasing me for large amounts of money for bills still outstanding. Terrible end to the service.

Risposta di Homebox
So easy and simple all in one place for…
So easy and simple all in one place for the utilities. It removes the headache of calling each one and the best things is it’s just one easy monthly payment to cover them all. Definitely will be using them again if we move
100% RECOMMENDING everyone to use these.
Awful
Awful - I had to use them when I was renting a few months ago, always getting the bills wrong, charging for what I don’t know and my bills always astronomical. I have not been in the rented property and in my own flat for several months now but today I was contacted by them as they thought I was back in the rental. Don’t use this company just pay your bills the normal way.

Risposta di Homebox
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.