Homebox  Recensioni 

Good, clear and professional service.

Grace at Homebox was great - she answered my question quickly and handled everthing great

It went great, Holly H was very helpful.

Knowledgeable staff. Easy to set everything up.

Absolutely terrible experience with Homebox — I strongly advise people to avoid them completely.

We chose this option because it was our first flat and we thought it would be easier to have everything in one place. I was very wrong. My mum has a 4 bedroom house and she wasn’t using anywhere near what we were being charged in a one bed flat, which just shows how unreasonable the costs were.

We were told we would be charged £250 for the first month, and that this would then be adjusted down to reflect our actual usage. That never happened. Instead, the payment was not only never reduced, it was actually increased to £300.

This made no sense whatsoever based on our living situation. Both me and my partner worked full-time, doing 13-hour shifts, and on our days off we were barely at home. When we were home, it was minimal usage — maybe watching TV and cooking dinner for a couple of hours in the evening. Everything was always switched off when not in use. We were extremely conscious of energy usage and nothing was left running unnecessarily.

We were also specifically told that any unused money would be held as credit for winter or future usage, and that upon moving out we would be refunded anything we hadn’t used. Despite this, we never received any credit, transparency, or refund at all.

We were promised a flexible system based on actual usage, but what we experienced was the complete opposite. Instead of adjustments, we were met with higher charges and no clear explanation.

My honest advice: avoid Homebox and manage your own energy directly. Based on our experience, I would not recommend them to anyone. Do not rely on verbal promises — make sure you stay in full control of your own account and payments

The worst bill package to consider. Prices change suddenly and no form of direct service customer just automated response and AI. Dont make the same mistake l made with them.

Matthew was very helpful.It made my procedure so easy

No nonsense no hype down to earth conversation got all the relevant information I needed, wish there were more calls like this from service providers keep it up

I made a mistake on a bill and reached out to HomeBox completely upset. The mistake was totally mine, however Grace took me seriously and responded as if my complaint was legitimate. She was very professional and helped me quickly. She never called me out about my error and was so kind.

Experience with resolving a recent issue with British Gas is very good and Grace and Ryan were very helpful and understanding through out the process.

Daniel was super quick with my query and helped throughout. Thank you so much

Sam has excellent customer etiquette, and very informed about the products.

Customer service was excellent. Matthew was clear, kind and efficient in sorting out my set up with the team. Informed me of all services available to me and made the entire process very seamless.

Well, Matt made the experience excellent. Explained everything well and was easy going.

Alex B sorted my bills out in under 5 minutes he was quick and efficient and explained everything clearly. He then sent a follow up email exactly as asked. Massive time saver so thankyou!

It was lovely talking with Matt. He talked me through all the details clearly.

Matthew is very nice and support a lovely service for our bill setting!