Homebox  Recensioni 

Im unsure if this service is legit or not. I had a call setting up gas and electricity for my new property I am moving into. (1st sep) went through all numbers etc no problems. Set up direct debit for it but then didn't receive any confirmation email or an email or anything about the company's ive been set up with etc.

Am an existing Homebox customer trying to sort out utilities for moving house. I had some misunderstandings about the process, so escalated my support ticket through the Homebox app. Alex B rang me up promptly and was helpful in sorting out moving my utilities, and gave me some steer on changing my internet service.

Alex was great help!

Lee was super friendly and helpful! The process was so simple.

Thanks again

pretty awesome service tbf

Incorrect cancellation information given despite specifically asking if there were any cancellation fees. Immediately cancelled contract within cool-off period.

Really good information and excelled at sorting my enquiry.
Very happy

Absolutely horrendous service. Please avoid if at all possible. Far more convenient in the end to just pay the suppliers directly.

I’ve paid Homebox over £800 from my previous address for both my Gas and Electricity. They haven’t paid my gas bill and despite months of WhatsApp messaging and lies from them about phoning me back they have made zero contact. My gas debt has now been passed to a debt collection service and I’m now receiving threatening letters. Thanks Homebox you are worse than useless and a both of fraudulent liars

Alex B helped me organise all the utilities nice and quick, hope he gets that dinner

Whole process was quick and easy to understand, Lee was very helpful in getting everything sorted

Lewis was very helpful

Brice has been really helpful sorting out a bill issue and that was very nice to know someone was dedicated to ensuring a solution was reached. Thank you

I had no idea how I was going to solve the problem I am facing but homebox made it easy for me.They are so kind,caring and supportive to us as their clients. I'm looking forward to working with them for a long time.

Grace it was very helpful and polite she sorted the problem very quick thanks

While the original customer service I recieved from Holly was friendly and attentive, as soon as I got into the account I have had issues with billing consistently. I was advised my smart meter would provide readings and I would need to take no further action. I would be billed £250 for the first 3 months and then I should expect my rate to to lower. It has now been 6 months and I am still being charged above the ofgem energy cap for my usage. When I had first set up the account I was able to call and speak to someone. Now I am unable to and trying to talk to a person about my bills has become very difficult. They have replaced their service agents with AI and there is no inbound phone line for them. I have asked for a call back and I have not recieved one and have to be stuck with email communciation where I do not feel like I am listened to.

Matthew was absolutely lovely and made the whole process of setting up the bills for our new home so easy and stress-free! He was incredibly friendly, patient and helpful throughout, and took the time to explain everything clearly and make sure everything was sorted properly. Moving house comes with so much admin, so having someone as kind and helpful as Matthew assisting us genuinely made such a difference. Amazing customer service and a real credit to Urban Billing. Thank you so much, Matthew! 😊

Excellent service. Alex Bacon was professional, efficient, and always willing to help. His support made the whole process much easier. Thank you for the great customer experience!

I would not recommend this company at all.

They sounded like a good company on paper, the sales rep was good and convinced us to join. You basically pay a set amount each month by direct debit and Homebox takes care of paying your bills.
This is not true though, they have failed to pay our bills on time, they have failed to seek invoices from the electricity company and at the end of the day it was me getting threatening phone calls from the electricity company saying I have not paid my bills. Even though I have paid my direct debit religiously every month to Homebox. Homebox was supposed to take care of managing my bills, but instead they have made my life harder.

On top of that, they have a KNOW problem with identifying payments. So when you send your money over by direct debit, sometimes the system does not recognise the payment and they mark it as if you have not paid. Then you get threatening emails.

Getting out of the contract was £120 but when I sent them a letter stating all their shortcomings and problems I had with them in only 3-4 months, they waived it.

The problems still continue though as they have NOT done anything to let me take over my accounts for Do Energy and Last Mile water.

I would not recommend this scam company to anybody. I am considering reporting them to trading standards, as they do NOT provide the service they advertise.

I am writing this from my personal account, but the homebox account is linked to my partner's email. I have written proof of all said above and I also have proof of Homebox admitting they erroneously flagged my account as not having paid, when I indeed had.