Homebox  Recensioni 

I was really satisfied with the assistance from Matthew Stanley. He was very efficient and very keen on helping me with my enquiries.

Made it so easy to set up everything and great customer service

I would like to give a huge thank you to Grace at Homebox for her outstanding help during our relocation from the United Kingdom.

As part of our relocation, we were supposed to receive support from our relocation agency with closing all of our utility accounts. Unfortunately, the process was much slower than expected, which meant that we ended up paying for a few months of utilities that we were no longer using.

To make matters a little more complicated, we had accidentally opened two separate communication channels with Homebox — I had been corresponding with Grace directly, while our relocation agent was communicating with another member of the team. This could easily have made the situation even more complicated, but Grace handled it incredibly efficiently.

She quickly connected the two cases, took ownership of the situation, and helped speed up the process of closing our account. Even more importantly, she went the extra mile to help us recover the money we had overpaid. Her communication was always clear, professional, responsive, and genuinely helpful.

Relocations can be stressful enough without having to deal with administrative issues and utility accounts, so having someone like Grace who takes initiative and actually makes things happen was a huge relief.

Grace, thank you:)

Very helpful during my move into a new apartment, agent on call was Matthew S. He was very polite, concise and conscious of my time.

I don’t know how the government allows this company to operate. This is a big scam. I was paying all my bills to Homebox, only to discover that they did not update me about changes in my bills until I was contacted by the suppliers saying I now owe thousands. When I contacted Homebox for clarification, they then increased my monthly bill to a crazy amount. On top of that, they refuse to take responsibility for their mistake. I would advise anyone using Homebox to check directly with your suppliers, otherwise you will become a victim.

No matter their explanation, as they have commented below, I now owe gas and water £2000, of which on gas they are blaming the provider, ok then what about water, after the gas incident I had to call Anglian just to check because I was now curious about Homebox operation, I was shocked when informed by Anglian that they did communicate with Homebox updating about my water usage that it has increased, but they did not communicate back to me, and the bill was already around £1200 in dept.

Matt was really clear and helpful, giving me all the information in a very polite and respectful way.

Over this last 1 year I have been with them and it has been nothing but stressful. The LACK of communication they provide is ridiculous. Trying to get hold of anyone is near impossible. They’ve over charged me multiple times over the year and trying to get the money back took forever. Over this last month, I’ve been trying to close my account and settle everything as I’m moving house and it’s takes them forever to respond to any of my messages and or emails. They never answer the phone when I call.
Would i recommend them to anyone? NEVER. Don’t waste your money!

Alex was brilliant and flexible. I wasn’t initially available and he worked around my schedule. Very friendly and efficient to get everything done without rushing!
Would recommend.

Literally THE WORST company I’ve ever had to deal with. If I could give zero stars, I would. I’m now stuck with 2 different credit management companies chasing me for unpaid utility bills over the period 04/02/2025 - 12/03/2026 and a hit to my credit score. Baffles me why I was paying monthly amounts to Homebox because clearly my bills were not being paid. Calls to Homebox go unanswered, you’re out on hold for eternity until the line cuts. I’ve followed up numerous times over email and WhatsApp - and no one from their team cares. Extremely poor customer service. This company is a scam! I’ve never been so infuriated.

Lee was very good; helpful and knowledgeable.

Matt was great ! Super helpful and efficient service.

Alex was polite and helpful with setting up exactly what I needed and wanted for my new home.

Alex B was very friendly and helpful at explaining the services Homebox provide. Extremely professional, efficient and courteous. Thank you Alex

Great experience in setting up, super streamlined and helpful. Lee was great

Tried to get through to customer services relentlessly yesterday morning, spoke to 5 different representatives who all tried connecting me however, the line dropped every time. When I spoke to the 5th representative he took my contact details and promised to arrange a call back from customer services. Have not received any contact since. I will be ending my arrangement with Homebox this week, as I am receiving no value from the service.