Homeandlighting Recensioni 

Risposta di Homeandlighting

8 apr 2023

Hello John,

Hope you're doing well. By checking all the information you submitted to Trustpilot, I would like to let you know that unfortunately, you didn't order from us. The reality is that there are a bunch of resellers that are acting like they were us selling replicas where they steal our graphic content, videos, customers videos, photo reviews uploaded by our customers on our website and everything related to our branding.

We're constantly reporting these websites and our legal department has filed multiple lawsuits during all these years we've been in business for copyright infringement, but these resellers keep doing it anyway.

We've been dealing during the past years with:

1. Resellers stealing all our promotional content and running ads with them. We're constantly reporting them, but at the end, they continue doing it. They show all our packaging, customer testimonials and products, yet when you enter on their website the product is completely different than ours or is just a replica, people still decide to buy from them because the price is 2 or 3 times cheaper than ours.

2. Resellers manufacture replicas of our solar lights and selling them 2 or 3 times cheaper than our products. These resellers make people think the products are the same due to the design (since is a design without a patent) but what makes the products durable are the pieces inside of them which of course they are not the same as ours. That's the reason the product cost 2 or 3 times lower than ours.

We appear as the number one search on Google every time because we're the number of sellers across the United States of solar lights. We're a USA-based company that manufactures the highest quality solar lights. We provide 1-year warranty and extra 4 years since our products last over 5 years. We're the only ones that provide a such warranty because we believe in our products and the components we put inside of them.

We offer a priority service to our clients and that's the reason our customers ALWAYS come back for more of our products.

Our only official social media channels on Facebook are:

Home and Lighting Official
Home and Lighting Global (since we're expanding globally)
Home and Lighting Canada
Solar Lights Homeowners by Home and Lighting

We post this communication to raise awareness about this subject and our brand since is totally unfair to receive complaints from people who unfortunately bought replicas from resellers.

You're more than welcome to have a true Home and Lighting experience by actually getting our lights from us at https://homeandlighting.co/

Risposta di Homeandlighting

8 apr 2023

Hello Beuau,

Thank you for your review. By checking the email communication you had with our customer support team, I would like to let you know as well (same as they did) that you must install the products as suggested by us.

Unfortunately, the way you installed the lights is incorrect since you installed them in a 90º angle, which means the solar panel won't receive any type of sunlight on it. Please, remember these are solar lights and they must receive sunlight to be able to get fully charged.

The fact that you mention they only last 3h turned on is actually a great indicator that we use the highest quality pieces.

Why is that?

Our lights are the only ones that can get charged with daylight which means they don't need direct sunlight to get charged and light up, but this doesn't mean they'll get fully charged. So, if you installed the lights in a 90º angle where they can't get direct sunlight in the solar panel and they last 3h, now imagine if you install them correctly, they'll be able to get sunlight or direct sunlight in the solar panel and work properly for sure.

I really hope you take our installation advice into consideration to make the lights work correctly.

Cheers!

Risposta di Homeandlighting

14 feb 2023

Hello Wendell,

Hope you're doing well. Our 60W Solar Street Light cost $96, with that being said it's totally impossible that you got 4 of the same light from us for $201.

By checking all the information you submitted to Trustpilot, I would like to let you know that unfortunately, you didn't order from us. The reality is that there are a bunch of resellers that are acting like they were us selling replicas where they steal our graphic content, videos, customers videos, photo reviews uploaded by our customers on our website and everything related to our branding.

We're constantly reporting these websites and our legal department has filed multiple lawsuits during all these years we've been in business for copyright infringement, but these resellers keep doing it anyway.

We've been dealing during the past years with:

1. Resellers stealing all our promotional content and running ads with them. We're constantly reporting them, but at the end, they continue doing it. They show all our packaging, customer testimonials and products, yet when you enter on their website the product is completely different than ours or is just a replica, people still decide to buy from them because the price is 2 or 3 times cheaper than ours.

2. Resellers manufacture replicas of our solar lights and selling them 2 or 3 times cheaper than our products. These resellers make people think the products are the same due to the design (since is a design without a patent) but what makes the products durable are the pieces inside of them which of course they are not the same as ours. That's the reason the product cost 2 or 3 times lower than ours.

We appear as the number one search on Google every time because we're the number of sellers across the United States of solar lights. We're a USA-based company that manufactures the highest quality solar lights. We provide 1-year warranty and extra 4 years since our products last over 5 years. We're the only ones that provide a such warranty because we believe in our products and the components we put inside of them.

We offer a priority service to our clients and that's the reason our customers ALWAYS come back for more of our products.

Our only official social media channels on Facebook are:

Home and Lighting Official
Home and Lighting Global (since we're expanding globally)
Home and Lighting Canada
Solar Lights Homeowners by Home and Lighting

We post this communication to raise awareness about this subject and our brand since is totally unfair to receive complaints from people who unfortunately bought replicas from resellers.

You're more than welcome to have a true Home and Lighting experience by actually getting our lights from us at https://homeandlighting.co/