Fuair mé an táirge a d'ordaigh mé. Seachadadh go breá. An táirge ag oibriú go maith, iontach sásta leis an feidhmiúchán go dtí seo. Iontach sásta le mo cheannachán. Got the product I ordered. Good de... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Delivery arrived quickly. Product is ok quality for the price. However the instructions were incorrect so had to disassemble in order to fit the lid arm. Very time consuming and annoying. Also the pro... Leggi di più
L'azienda ha risposto
Delivery was great. Loungers were fine but table screw holes were rusty and can’t be assembled - shame it was a good size Update on 18 September: it’s been 5 weeks now since I sent the photos you... Leggi di più
L'azienda ha risposto
Rain Cover The rain cover that was supposed to be with the order wasn't included.I did email requesting another rain cover but my request was ignored. I now have tge added expense of a... Leggi di più
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4,0
Molto buono
1059 recensioni
Ha risposto al 79% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di HNG
Hi John,
We're very sorry to hear that your order didn’t meet expectations. We understand how frustrating it must have been to receive your plant later than expected and not properly packed.
This certainly isn’t the experience we want for our customers, and we’ll be following up with our packing and delivery teams to address the issue.
Thank you for taking the time to share your feedback—it helps us improve.
Kind regards,
Team H&G🏠🪴
Very good
The delivery took longer than expected, but my fears were in vain. I received the bamboo in excellent condition and mood. I am delighted with my new friends! Thank you. I will definitely be back.
7 giugno 2025
Risposta di HNG
Hi Volodymyr,
Thank you so much for your kind words and your lovely review! We're delighted to hear the bamboo arrived safely and brought such joy—new friends indeed 🌿😊
We really appreciate your patience with the delivery and are so glad it was worth the wait. Looking forward to welcoming you back again soon!
Warm regards,
Team H&G🏠🪴
Risposta di HNG
Hi Tomas,
Thanks so much for taking the time to leave a 5-star review! We're delighted to hear your electric patio heater arrived quickly and that you found it to be great value.
We really appreciate your support and hope you enjoy many warm evenings ahead!
Best regards,
Team H&G🏠🪴
Very flimsy and instructions dire
Radiators covers look ok now but very flimsy. They came in tiny parts and instructions were very poor. Every lathe had to be tacked on rather than the fronts coming as a whole. I had to pay someone to finish off the rad covers for me as it was too difficult. Cost me another €150. So not a happy camper.
6 giugno 2025
Risposta di HNG
Hi Maeve,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear you found the assembly of the radiator covers challenging and that it led to additional expense — that’s certainly not the experience we want for our customers.
Our radiator covers are a very popular product, and while most customers manage the assembly without issue, we understand that it’s not always straightforward for everyone. We regret that this aspect caused frustration, and we’ll pass your comments about the instructions on to our supplier for review.
It’s also worth noting that your order was placed and delivered in perfect condition within 48 hours, so in terms of service, we did meet our delivery and product standards. We do appreciate your comments, though, as they relate more to the product itself than the service provided.
Thanks again for your review.
Kind regards,
Team H&G🏠🪴
Very quick delivery of the order
27 maggio 2025
Risposta di HNG
Hi Siobhan,
Thank you so much for the 5-star review! We're delighted to hear your radiator cover arrived so quickly and that you were happy with the service.
Looking forward to welcoming you back again soon!
Best regards,
Team H&G🏠🪴
Ordered a cement mixers and got some…
Ordered a cement mixers and got some sort of sprayer ordered had not being delivered on the first date we were to have it was re ordered and still didn't get it was not at home when delivered worst service ever Christine o connor
5 giugno 2025
Risposta di HNG
Hi Christine,
Thank you for your feedback, and we’re genuinely sorry for the experience you’ve had.
Unfortunately, your first order was lost in transit by the couriers, and there was an error with the replacement that was sent out. While we always aim to deliver a smooth and reliable service, sometimes there is human error, and regrettably you’ve experienced that on this occasion.
As you're aware from your ongoing correspondence with our customer service team, they are working hard to resolve this for you and will continue to keep you updated until everything is fully sorted.
We truly regret the inconvenience caused and appreciate your patience as we do our best to make things right.
Kind regards,
Team H&G🏠🪴
The delivery was quick and efficient
The delivery was quick and efficient. Product quality 10/10
3 giugno 2025
Risposta di HNG
Thank you so much, Anne, for the 5-star review! We're delighted to hear that your radiator cover arrived quickly and that you're so happy with the quality — 10/10 is what we love to see!
Thanks again for your support 💚
Team H&G🏠🪴
Risposta di HNG
Hi Niall,
Thank you so much for taking the time to give us a 5 star review. So glad you love the mattress.🏠🪴
Best regards,
Team H&G
User friendly website with good prices…
User friendly website with good prices and products. One item came very quick (within a few days), second item a bit longer, but when I messaged with a query, I got an immediate reply.
3 giugno 2025
Risposta di HNG
Hi Alyssa,
Thanks a million for your lovely review 😊 We’re thrilled to hear you found our website easy to use and our prices fair – that’s exactly what we aim for 💚
Delighted one of your items arrived super quickly and really appreciate your patience with the second one taking a little longer. We're always happy to help with any queries so it’s great to hear you got a prompt reply 🙌
Thanks again for your kind words and for taking the time to leave us 5 stars. It really means a lot 🌟
Warm regards
Team H&G🏠🪴
Very poor quality for the price
3 giugno 2025
Risposta di HNG
Hi Veronica,
Thank you for taking the time to share your feedback. We're sorry to hear you were disappointed with the item you received.
While we understand your frustration, it’s worth noting that your comments seem to reflect more on the product itself than your overall experience shopping with us. When you reached out to our customer service team, they responded to you promptly and did their best to assist.
We always appreciate hearing from customers, even when it’s not all positive, as it helps us continue to review both our products and service.
Best regards
Team H&G🏠🪴
Risposta di HNG
Hi Klaudia,
Thanks so much for taking the time to leave us a review and for the 4 stars 🌟 We're glad to hear everything arrived safely in the end, even if it took a little longer than expected.
We really appreciate your patience and your kind feedback 😊
All the best
Team H&G🏠🪴
Risposta di HNG
Hi Oksana,
We're really sorry to see your one-star review, especially as we felt we responded quickly and fairly when you reached out to us.
As soon as you flagged the initial issue, the part that needed replacing was arranged without delay. When you contacted us again the following day, we explained the next concern clearly and promptly.
We always do our best to help resolve any problems as efficiently as possible, so it’s disappointing to hear you still felt your experience was a disaster.
Best regards
Team H&G🏠🪴
Risposta di HNG
Hi Fiona,
Thanks a million for the 5 star review 🌟 We're so pleased to hear the ordering process was easy, delivery was quick, and that your Heavy Duty Shelving Units were just what you expected!
It’s great to know everything went smoothly – that’s what we always aim for 😊
All the best
Team H&G🏠🪴
Very bad took 2 weeks to get product…
Very bad took 2 weeks to get product and the product is useless
31 maggio 2025
Risposta di HNG
Hi Matilda,
We're really sorry to hear you were unhappy with your experience.
Your order was placed over the long weekend, which did delay dispatch slightly as our offices are closed at weekends and on bank holidays. We understand how frustrating delays can be and apologise for any inconvenience caused.
Our customer service team will be in touch shortly regarding the item you received to see if there's anything we can do to help resolve the issue.
Best regards
Team H&G🏠🪴
Excellent service
30 maggio 2025
Risposta di HNG
Hi Declan,
Thanks a lot for your 5 star review 🌟 We're delighted to hear you were happy with the service!
We hope you're enjoying your new radiator cover – it’s always great to know when a customer is pleased with their purchase 😊
All the best
Team H&G🏠🪴
This is just a dropshipping company. At least for plants, I would avoid
Hopefully this review will be useful for some people. After a bad experience with a plant ordered from a French website that arrived dead due to the long time in transit, I decided I would only order plants coming from Ireland. HNG claim the ship most of the items from their warehouse. For plants, that is simply not true. They use a dropshipping company in the Netherlands called "Perfect Plant Deal B.V". A quick Google search will show you what that company do. As for timeliness, they say on their website 1-3 days. It's been 3 days since I ordered and the package hasn't even left the dropshipping company, in the Netherlands. If you email HNG, you get a reply from AKH Concepts Limited, a quick Google search and you'll see it's the same company and you'll see they deal with Living Social and websites like that. So my guess is that it is also dropshipping for other stuff apart from plants. This is certainly the reason for other reviews from Trustpilot stating their package was in China, Spain...Also to ad, with regards to a review from 3rd of June where reviewer complained of tracking number not working which they replied saying they were going to look into it. That is because they send the link for DPD.ie but it should be checked in the NL version of DPD. You decide whether that's accidental or by design.
As soon as I realised of what HNG does, I've been trying to cancel the order but they say I can't despite the tracking showing the package hasn't been picked up by the shipping carrier. I haven't received the plant yet. So I can't comment on the quality of the item. But definitely if you care about timeliness or where the item is coming from, think twice before ordering with them. In my case I'm pretty sure I'll have to end up requesting a chargeback from bank.
Based on what I have seen, I am pretty sure they will reply to this review saying this is not true, that they ship from their warehouse...But as I said, this review is in case someone finds it helpful.
8 giugno 2025
Non scritta su invito
Risposta di HNG
Hi Jorge Collado, we're sorry to hear you were unhappy with your experience. The small plant you ordered was processed when we said it was, and as with most couriers, tracking updates begin when the parcel reaches the shipping depot and is first scanned.
While we do dispatch many items from our warehouse in Portarlington, Co. Laois, some products may ship directly from trusted suppliers when not in local stock, as this can be the quickest option for delivery.
Your request to cancel came after the order was already processed, as explained in our email exchanges. That said, we kept you informed throughout and, as a gesture of goodwill, the low priced item was refunded.
We feel this review does not fairly reflect our service but we appreciate your feedback.
Team H&G🏠🪴
I was not allowed to cancel order
I placed an order for an human dog bed and then emailed to make sure it would arrive by my daughter’s birthday. The sales person rang me shortly thereafter to tell me it wouldn’t arrive on time and asked would I like to cancel. I cancelled order and then ordered the same product from a different company. I then received an email to say that the sales person from H&G was not able to cancel the order. She said the order had gone through and it was too late and that all I could do was refuse the order at the door when it arrived and that I would not be refunded the cost of transport. The order arrived two weeks later and was left on my doorstep. I am now stuck with two human sized dog beds. I find it very hard to understand how the retailer could not cancel an order within hours of it being placed and I think it was very poor and unfair customer service.
27 maggio 2025
Risposta di HNG
Hi Mairead,
Thank you for your review. We're very sorry to hear that this experience was frustrating for you.
When you first reached out to ask whether the item would arrive in time, we responded within 30 minutes to let you know that unfortunately, it would not. However, the order was placed before that message was seen. After your order came through, we spoke with you by phone and explained the situation. At that time, we said we would check if it could be cancelled for you.
Unfortunately, by the time we followed up, the order had already been downloaded into our system and was in processing — at that point, it was too late to stop or cancel it. We understand how disappointing that must have been, especially after you’d gone to the trouble of arranging an alternative.
We aim to process and ship orders as quickly as possible, but we truly regret the inconvenience caused in this case. Thank you again for your feedback.
Kind regards,
Team H&G🏠🪴
Happy enough with the plant
Happy enough with the plant, exactly what was hoped for. Too early to tell if it was a good purchase because it’s drooping…
Trying hard to nurture it.
Very happy with the company for choice, price and delivery.
Thank you
23 maggio 2025
Risposta di HNG
Hi Umi,
Thanks so much for your kind words and thoughtful review! 🌿 We're really glad the plant met your expectations and that you're pleased with our range, pricing, and delivery — that means a lot to us 😊
It’s totally normal for a new plant to look a little unsure of itself as it settles in — it sounds like you’re giving it great care, and with a bit of time and TLC, we’re hopeful it’ll bounce back and thrive 💪💧🌱
Thanks again for choosing us!
Warm wishes,
Team H&G 🏠🪴
Umbrella is perfect great value but if you would have a cover for it I would be very interested in buying one for the winter
Good quality fast delivery
21 maggio 2025
Risposta di HNG
Hi Jo,
Thanks so much for your feedback — we're really glad to hear you love the umbrella and found it to be great value, with fast delivery!
We're sorry to say that we don't currently offer a cover for this item we totally understand how handy that would be, especially for winter storage ❄️. We'll definitely pass your suggestion on to our product team!
Thanks again for your support and we're always here if you need anything else 😊
Warm wishes,
Team H&G 🏠🪴
My order hasn’t arrived!
I am writing to express my deep dissatisfaction regarding an order I placed on May 17th, which I have not yet received.
Despite having sent three emails requesting updates, I have not received any response from your team. Additionally, the tracking page has not shown any updates for several days, and now indicates a review page, even though I have received nothing.
This is unacceptable and extremely frustrating. Your website promises reliable service, but my experience has been the complete opposite — lack of communication, inaccurate tracking information, and a failure to deliver what was promised.
It is shameful for a company to treat its customers this way — ignoring emails, failing to provide updates, and displaying false information. I expected better, and I hope to receive a resolution immediately.
17 maggio 2025
Non scritta su invito
Risposta di HNG
Hi Daiane,
We're truly sorry to hear about your experience and completely understand your frustration. Please accept our sincere apologies for the inconvenience and disappointment caused.
We want to clarify that, unfortunately, we did not receive any of the emails you mentioned — we're very sorry for this technical issue, as we absolutely take customer concerns seriously. As soon as we saw your review this morning, our team attempted to call you to offer support directly.
Our customer service team will be reaching out to you via email this morning to assist you and work toward a resolution as quickly as possible. We’re committed to making this right and ensuring you receive the service you deserve.
Thank you for bringing this to our attention, and again, we deeply regret the trouble this has caused.
Warm regards,
Team H&G 🏠🪴
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