HINOMI INC Recensioni 

An excellent experience: the H2 Pro is an incredible and really well-designed chair, it changes your daily life. As for customer service, serious, attentive, empathetic, what more can I say... other than... Go for it!!! Thank you Hinomi for the quality of your products, and more. ;)

Great investment, Hinomi H2 Pro.
Great customer service.

bought the table and X1 in dec 2024, still using them and loving them! solid products.

trækker penge fra ens konto, selvom man har annulleret ordren, og de har bekræftet.

Excellent customer service. I had a problem with my order and they responded quickly and addressed the issues.

I recently needed a replacement backrest for my Hinomi office chair due to a small plastic piece breaking over a year of heavy usage. I contacted Hinomi Support and they quickly sent a free replacement along with ample instructions on how to fix the chair. I am back to sitting in comfort all workday long! Great service and support.

Best online customer service I have seen so far! I had an issue with my chair that started making weird noises after 2-3 years of use. I reached out to Hinomi to get support and after sending some videos they identified the issue and sent a new gas lift to my place in Sweden without any additional charges. The chair is brand new now and they were very kind since the first message I sent. If someday I need to buy another chair I will for sure get another Hinomi. Keep up the good work! Matheus

Great company to deal with - responsive and great product

I had a major product failure that rendered my chair unusable. I contacted support, and got a response that very same day! They asked for a little more information and then shipped replacement parts that arrived within a week. They also provided me directions to replace these parts, and my chair was as good as new within a week! Could not have asked for better customer service. Special thanks to Vit from Customer Support who was especially helpful.

I had a problem with the back sit of my hinomi chair. After some brief troubleshooting, Hinomi sent me a replacement back sit at no cost. They said it will take 3-7 business days. It arrived in 2 days!

Problems will happen, but what we customers can hope for is to have great service to work through any problems without stress. I can confirm that Hinomi customer service is top class and for that alone, I would recommend their products.

Your rep took minimal info and no real documentation and found my original chair purchase. They then asked me pertinent questions about my problem and diagnosed what was actually going on. Then they provided a solution to a mechanical failure that was above and beyond. Minor follow up glitches were dealt with efficiently and my original complaint was disposed of entirely. I have rarely experienced this level of customer service. I would rate your company in my top five.

Great products, good support, fast service. I got their H1 pro and it has been super comfortable and going strong since I got it.

Prompt and helpful. Chin helped me resolve my issue quickly.

My H1 Pro had a lose screw inside the armrest that caused the adjustment mechanism to not function properly. I sent the team a video and picture and they promptly sent me a video showing me how to fix the issue and offered to replace the armrest if it was a defect.

Their guidance fixed the issue and everything is working properly now.

Happy with the chair and the support received.

I ordered Hinomi’s H1 Pro chair. I thought it was a really good price considering all the features you get with this ergonomic chair.

I had been looking for one in my own country, but they were simply too expensive for what you got for the money.

To speed up the delivery for me, they shipped the chair with a standard gas lift and sent the gas lift for the size I had ordered in a separate package.
Unfortunately, the postal service had damaged the package containing the separate gas lift, so it wasn’t in the package when it arrived.

I received very quick assistance from Hinomi, and they contacted the delivery company to find out what had happened. At the same time, I got a partial refund on my purchase, and they sent me a new gas lift for free as soon as they had it in stock.

Everything went smoothly—thank you, Hinomi!💪🏼

Customer Support was responsive, clear and efficient. They shipped me a replacement arm immediately, with an instructional video. Definitely recommend!

Great customer support, responds quickly and effectively. I am very happy with the product and the level of service from Hinomi!

Communication was consistent. I presented the evidence of a misalignment and options to resolve the issue were given to me within 1 week. A replacement back was sent and resolved the issue. This was over the holiday season so delays were expected but I found it reasonable.

Thank you support team!

Customer support was outstanding. When my shipments got stuck, they were prompt in contacting the shipping company to get my package found and pushed through. Package arrived before Christmas in good condition. One of the arm rests were a little loose but nothing I couldn’t fix myself. Otherwise, I love my Hinomin H1 Pro Chair!