HINOMI INC Recensioni 

I have two herniated discs in my lower back and spinal fusion in my neck. Pain is part of my life. I was hesitant to spend this much on a chair. The H2 Pro allows me to fine tune it to give me the support needed to keep my spine aligned. Customer service is outstanding. Very pleased.

I bought the Hinomi H2 Pro based on all the online hype, but it is a total trap. The whole chair has an extremely cheap, plasticky feel. All the adjustment buttons and levers feel loose and low-quality when you touch them. The mesh fabric is okay, but that is the only decent part. Overall, this looks and feels like a $30 item from Temu, not a premium chair. Definitely not worth the price. Save your money.

I bought this H1 Pro V2 chair in 2023 after suffering lower back pain and general discomfort in my music studio where I spend many long hours at my computer and mixing desk.

I needed something that was ergonomically solid, good for my posture, very adjustable (Im quite tall), armrests can fold away (when I play guitar) but otherwise support my arms, and crucially with a mesh fabric that means that acoustically its transparent so that it doesnt affect my mixing (I have a high spec mix/mastering space for film work). I often look up at a larger screen, or kick back to watch something through to judge it with fresh eyes.

This chair fitted my needs perfectly and Ive been very happy with it for 3 years now.

I recently had to spent a lot of time working from home in a makeshift space in my basement, with a normal office chair, and I realised just how comfortable and ergonomic my main set up is now. I'd just got used to the chair. I felt so strongly about it I actively wrote to the company and asked for a new review link so I could post this. I'd read so many conflicting reviews about chairs (Im sure it's very personal) that I got lost sometimes. But Im very glad I chose this one, and its lasted very well.

Ive had no technical issues with it, it's solid and well built. fully recommended.

hope this helps someone.

I've never had a more wholesome communication with customer service ever. My chair arrived but was clearly dropped in shipping; the box was a bit mangled and as a result, the logo backplate of my chair had a broken tab and the headrest's ratchet did not work properly.

The usual return process would have meant that I would have to package and return the whole chair and get a replacement. However I explained that I did not want to return my chair, because I have quite a bit of back pain and foot swelling and this chair was helping both of those problems in a big way. I also dreaded the process of trying to re-box the whole chair.

So, I sent customer support videos and pictures of the problems. They promptly escalated my ticket to a very high person in the company, who explained that they would be happy to replace just those couple of parts once they got a new shipment in, and told me that it would take a couple of months for that to happen. I said I was happy to wait.

THEY NEVER FORGOT ME. When the shipments did indeed come in a couple months later, they sent them and also made me a custom video showing how to best remove the old headrest and install the new one. This was good because I had forgotten that there were screws under the tab.

They always responded to my emails very quickly, and during this process there were about 10 emails exchanged. I was left feeling that Hinomi truly cared about me and wanted me to be pain-free, and were willing to modify their return process just to help me out. And, again, they never forgot me.

3-4 months later I love my chair so much, it's everything I needed and I feel blessed to have it. It's made my life so much less painful and I's very grateful to Hinomi for all that they did for me as a customer. Thank you very much everyone over at Hinomi!

My chair started to go down on its own and the assistance provided was awesome, reactive and helpful. In less than two weeks i received a replacement part and installed it.

Bought an expensive chair and didn't use it for a few months as we were moving, and when I finally unwrapped it, it simply didn't fit/work for me, and no flexibility at all in terms of being able to return it despite not used. Conclusion: don't buy a chair online you can't test before you buy it!

Absolute waste of time. Avoid if you are a business customer.

I placed an order for an office chair and requested a proper business invoice with my VAT number. What followed was the most absurd purchasing experience I have ever had.

Their Shopify store cannot handle B2B sales, so they offered me an "offline B2B purchase" process. I agreed, provided all my company details, and waited. They then cancelled and refunded my original paid order, promising a VAT-exempt invoice within 3–7 business days.

The result? After a full week of back-and-forth emails, I have received absolutely nothing. No invoice, no purchase order, no payment instructions. They took a customer who had already paid, refunded the money, and then simply disappeared.

Buying a chair should not take over a week of emails with zero outcome. Their B2B process is completely broken and their customer service, while polite, is utterly ineffective. Each reply takes 24 hours and says essentially nothing.

If you are a private customer buying with a credit card, maybe it works fine. But if you are a business expecting a professional transaction, look elsewhere. This company is not ready to deal with business customers.

1 star is generous.

Great chair, and support is easy tp get hold of. Can highly recommend :)

Der X2 Pro ist mega bequem und passt sich perfekt meiner Körperform an.

Am Anfang hatte ich leider einen Defekt bei der Wippfunktion, aber der Support war ausgesprochen hilfsbereit. Das Problem wurde schnell erkannt, das Ersatzteil unkompliziert zugeschickt. Seitdem läuft alles einwandfrei.

Würde ich jederzeit wieder kaufen.

Exceptional customer service!
I needed to return my chair but didn't have the original box anymore. Instead of refusing, their support team escalated my case and granted an exception so I could get a full refund. A massive thank you as well to the Paris showroom team, who did their absolute best to facilitate the return process. It's rare to see a brand so flexible and human. Highly recommend!

Thank you very much for your help and your favorable decision. I am deeply grateful to you! Until I had a chair, I used a chair that I had to get up from after 3 hours of use because my back hurt. I am grateful to you for this ingeniously designed ergonomic chair! Thank you!
„Nagyon köszönöm a segítségét és a kedvező döntését. Mélységesen hálás vagyok Önnek! Amíg nem volt székem, addig egy olyan széket használtam, amiről 3 óra használat után fel kellett állnom, mert fájt a hátam. Hálás vagyok Önnek ezért a zseniálisan megtervezett ergonomikus székért! Köszönöm!”

Très mauvaise expérience. J’ai acheté une chaise de bureau et elle est arrivé avec un élément cassé. Cela va faire plus d’un mois que j’attends. Je déconseille très fortement. Pour moi c’était la première fois et la dernière fois.

Chair was preordered, but shipped promptly on schedule. Extremely easy to assemble, I did it myself as a woman with arthritic hands. The adjustment settings are clear and easy to use. It is so comfortable its hard to stop working at night! The lumbar support, headrest and recline features are perfect. Would recommend

Had a Problem with the Chair. Support was nice. Thank you

Ich glaube ich habe noch nie für eine Bestellung so lange gewartet.. Bestellt habe ich den H2 Pro direkt Anfang Dezember.

Nach paar Wochen bekam ich den Vermerk dass es der 23. Januar werden sollte (2 Monate Wartezeit) nur um dann am 22. Januar mitgeteilt zu bekommen, dass sich die Lieferung um eine ganze weitere Woche oder mehr verzögern könnte..

JETZT Kommts aber! Heute wäre Stichtag und schon wieder eine Verzögerung von ungewisser Dauer..

Das Unternehmen Hbada was in direkter Konkurrenz mit Hinomi steht hätte wohl bemerkt ihr direktes Konkurrenzmodel innerhalb von bloß 3-4 Tagen nach Bestellung an mich liefern können..

Rückblickend glaube ich wenn man wirklich dringend auf einen Stuhl angewiesen ist sollte man bei Hbada einen kaufen gehen, wenn man hingegen Zeit ohne ende hat und sich mit Monaten langem warten abfinden kann kann man einen bei Hinomi kaufen.

Unglaublich traurig wie ein Unternehmen mit potential wie Hinomi so unfassbar abgehängt wird, weil sie eine total hinfällige Logistik haben..

Un service commerciale au top !
Et un fauteuil qui correspond à toutes mes attentes !
Parfaitement personnalisable en fonction de sa morphologie et soulage grandement mes douleurs lombaires !
Je recommande !

Best desk chair I've ever had! No back pain in sight since I made the switch.

I had an issue with an armrest the other day and customer service was fast and had an excellent photo and video guide on hand so I could fix it myself.

Perfect and fast support. All questions are done. Thank you. Best regards

I bought a new, factory sealed H2 Pro from apparently an unauthorised retailer on eBay. Out of the box the tilt mechanism was faulty.

I messaged Hinomi who have been very prompt, courteous and helpful, saying they would send out a replacement part, so from that point of view they were excellent. But eventually they declined to send the part under warranty, due to it being bought from an unauthorised retailer, which is understandable.

However I can't ignore the fact that I received a faulty product out of a factory sealed box, hence the 3 star review.

Great service !!