Chris Bellott turned up early and went strsight to work ,rectified the isdue ans explaned why he carried iut his actions. Thanjs to him my speed on wifi gas increased and he gave ne advice about my t... Leggi di più
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Mr. Chris Bellott was very helpful, patient, understanding, he helped me to speed up my wifi and sort the delay on my chrome cast as it was glitching delaying, etc. He didn’t leave until making sur... Leggi di più
L'azienda ha risposto
Just recently switched broadband provider, and initially had some connectivity issues for mobile devices. The Ethernet connection and WiFi connection for laptop devices was very fast. Thanks to the te... Leggi di più
L'azienda ha risposto
The installation was flawless and a special thanks to the ground works team from F&W networks for laying the fibre ducting to my property. The following day Stefan arrived and installed the physical c... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Informazioni di contatto
25 Wilton Road, SW1V 1LW, London, Regno Unito
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4,1
Molto buono
6K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Le persone hanno visualizzato anche
You didn’t help me in any way
You didn’t help me in any way . Told you I was dyslexic and disable there was no help in sorting out the system and getting pictures sent across as I do not use a computer I had to go Next Door to ask for help. I feel your custom service is very negative and I do not recommend you to anyone from now on.
10 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hi Johnny,
Thank you for sharing your feedback. We’re sorry to hear how difficult you found the process, particularly when you had explained your accessibility needs and were struggling to provide the requested photos.
We can see that once the photos were received, an engineer visit was arranged and the equipment was subsequently relocated away from the electrical meter cupboard. We understand this also resulted in a significant improvement to your broadband speeds.
We’re sorry for the frustration and prolonged inconvenience you experienced and we appreciate your feedback around how we can make the process more accessible and supportive.
All the best,
Khushi
H!B
Impossible to cancel, constant threats in emails
I cancelled my Hey!Broadband contract in writing on 7 July 2026, giving more than the required notice, and they acknowledged my cancellation. There was no mention whatsoever of returning the router. It was only brought up today, months after my cancellation, with a threat of a £90 charge.
I raised a formal complaint (CPL0008065), but instead of simply resolving the matter, they have continued to bombard me with irrelevant emails. It now feels like they are desperately looking for anything they can charge me for after mishandling my cancellation.
Absolutely horrible customer service and an incredibly frustrating experience. I would not recommend Hey!Broadband.
10 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hi Anna,
Thank you for sharing your feedback. We’re sorry for the frustration caused by the cancellation process and the subsequent communication around your account.
We’ve reviewed the circumstances and can see that you first requested cancellation on 7 July, with further tickets raised and updated while our teams attempted to progress this. We recognise that the process took far longer than it should have and understand your frustration.
The outstanding charges are being reviewed in light of your original cancellation request, and we’re sorry for the inconvenience and stress this caused.
All the best
Khushi
H!B
I've now been with hey broadband for…
I've now been with hey broadband for over a year, they've been good up untill this point. Our broadband went down an engineer had to come out he said it was not our fault and that the fibre optic cables are not very strong so they go easily and don't work. We assumed feom that visit we would not indeed receive a charge then we get a bill through for £120 for the engineer visit. Correct me if im wrong but who actually messes around with there routers they sit where they're and don't get touched. What reason would me or my family have to mess with it. This is the first time I've ever had an engineer out in over 20 years of various broadband suppliers. Hey broadband lie they told me my leads were all tangled up and they were not. 3 witnesses to the fact the engineer said it was not our fault. Bunch of con artists. Don't trust them.
10 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hi Sarah,
Thank you for sharing your feedback. We’re sorry to hear about your experience, particularly the unexpected engineer charge and the confusion around what was discussed during the visit.
As we don’t have enough information from the review alone to investigate the specific circumstances or the reason for the charge, we’d like to look into this properly. Please contact us at info@heyb.co.uk, quoting this review and providing your account number or full service address.
We’d be happy to review what happened and provide clarity on the engineer visit and associated charge.
All the best,
Khushi
H!B
Brilliant
Spoke with customer liaison lady called November earlier today.
November was extremely patient, considerate and knowledgeable. She knows her stuff and helped resolve the issue to my complete satisfaction.
Great service from a professional team.
Thank you 🙏
10 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Bruce,
Thank you so much for your 5-star review! We’re delighted to hear that November was patient, considerate and knowledgeable, and that she was able to resolve your issue to your complete satisfaction.
We’ll be sure to pass your lovely feedback on to November and the team. It’s fantastic to hear you received such great service!
All the best,
Khushi
H!B
Land line fault10
I had a fault on my land line which persisted four days. Despite speaking to numerous people it wasnj
Collen who was able to bring the issue to a satisfactory conclusion
10 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! James,
Thank you so much for your 5-star review! We’re sorry the landline issue took several days to resolve, but we’re delighted to hear that Collen was able to get things to a satisfactory conclusion.
We’ll be sure to pass your lovely feedback on to Collen and the team. Thanks again for taking the time to share your experience!
All the best,
Khushi
H!B
Loyal Customer Treated Unfairly After Redundancy
I am extremely disappointed with the way Hey!Broadband has handled my account cancellation.
I gave notice to cancel on 17 August, returned all equipment as requested, and explained that I was cancelling due to redundancy and significant financial hardship. As a result, I was forced to move from my home and relocate, circumstances that were entirely beyond my control.
Despite this, Hey!Broadband has continued to bill me for monthly services that I am not using and cannot use, even after the equipment was returned. I have been disputing the Early Termination Fee since giving notice, yet I continue to receive invoices.
What is most disappointing is the apparent lack of consideration given to my circumstances. Throughout the entirety of my contract, I never missed a payment and always maintained my account in good standing. However, when I found myself facing genuine hardship through no fault of my own, I was met with ongoing charges for services I am no longer receiving and very little flexibility in resolving the issue.
The complaints process has been slow, frustrating, and has left me feeling very stressed. I would have expected a company to show more understanding towards a loyal customer with an excellent payment history who is experiencing unexpected life-changing circumstances.
Based on my experience, I cannot recommend Hey!Broadband and would urge potential customers to consider how they might be treated should they ever find themselves in a difficult situation.
17 agosto 2026
Non scritta su invito
Risposta di Hey!Broadband
Hi Anita,
Thank you for sharing your feedback. We’re sorry to hear about the difficult circumstances you’ve experienced and understand how stressful this situation has been.
Your complaint required a thorough review, and once the necessary information was received, a decision was reached which you subsequently agreed with. We’re sorry that the process was frustrating for you, particularly during an already challenging period.
We wish you all the best for the future and hope things become easier for you soon.
All the best,
Khushi
H!B
Chris Bellott came to do our…
Chris Bellott came to do our installation and he was absolutely incredible!!! His service and professionalism was impeccable. His product expertise and ability to answer all my (somewhat silly) questions was amazing and I cannot reccomend him and Hey Broadband enough for the way they approach customer service and product specialty!
10 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Mohammed,
Many thanks for taking the time to review Hey!Broadband. It's so lovely to read you have had a great experience getting #happilyconnected with your ultra-fast, reliable full fibre broadband with your engineer, Chris. We'll be sure to pass on your kind words.
Best wishes,
Khushi
H!B
Quick and Easy
The technician we had, Pedro, was great. Installation took just an hour and was all set up and running by the end. Super quick and easy and not at all invasive. Very happy!
10 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Jonas,
Many thanks for taking the time to leave us a 5 star review. We are so pleased to hear you have had a 5 star experience getting #happilyconnected with your new full-fibre broadband.
Thank you for choosing Hey!Broadband.
Best wishes,
Khushi
H!B
Professional
Chris Bellot was super professional and swift with his work. He explained everything and was a pleasure to communicate with
10 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey There,
Many thanks for taking the time to review Hey!Broadband. It's so lovely to read you have had a great experience getting #happilyconnected with your ultra-fast, reliable full fibre broadband with your engineer, Chris. We'll be sure to pass on your kind words.
Best wishes,
Khushi
H!B
Excellent service from Chris Bellott
Excellent service from Chris Bellott. He was very professional, friendly and helpful, and resolved our internet issue quickly and efficiently. He explained everything clearly and made sure everything was working properly before leaving. Really pleased with the service and would highly recommend him. Thank you, Chris!
9 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Maryam,
Many thanks for taking the time to review Hey!Broadband. It's so lovely to read you have had a great experience getting #happilyconnected with your ultra-fast, reliable full fibre broadband with your engineer, Chris. We'll be sure to pass on your kind words.
Best wishes,
Khushi
H!B
I am so furious with hey broadband. Terrible company
I am so furious with hey broadband. Total mistake. They sent me to upgrade my router considering it was working fine. Then I have to set up and call help center to connect it. It's someone working from home as in end some engineering issues happen told that it will only take couple hours to connect. In the end I had no internet at all for days. I was getting so upset as my beloved son has heart conditions means it's connected to internet so hospital can monitor him each day. I explained them over and over again but no shouting and angrness helped. All I get appolgy but no jobs done over and over again. In the end they had to send a engineer with email saying if anything broken from my side they will charge me for his visit. Engineer came with his family sitting in the car and fixed the router, happen to be his wife knows my neighbours. It's so unprofessional. I just wanted my internet back. Engineer did confirmed that there was nothing broken it's just the wire was old so I wouldn't get charged. Now a month later I got invoice for this engineer visit £100. I had enough with company so terrible, I have been given email to make an official complaint. DO NOT JOIN THIS BROADBAND .
I can't wait to finish my contract.
10 agosto 2026
Non scritta su invito
Risposta di Hey!Broadband
Hi Qudsia,
Thank you for sharing your feedback. We’re genuinely sorry for the frustration and disruption you experienced, particularly given the importance of having a reliable connection.
We’ve reviewed your case and recognise that there were issues with the initial equipment replacement, followed by delays in getting your service restored. We also understand your frustration regarding the £100 engineer charge, particularly as you were advised during the visit that the issue was not caused by anything on your side.
We’re sorry that this experience fell short of the service we aim to provide and appreciate you taking the time to explain what happened.
All the best,
Khushi
H!B
Professional, fast and knowledgeable.
Chris Bellott installed our Fibre Broadband this afternoon.
He came on time, was very smart and professional.
He completed the job quickly, and neatly (no messy cables, no unnecessary holes).
He took away all the rubbish, and left the house exactly as he found it.
I would highly recommend this engineer.
Very impressed with his skills and knowledge.
9 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Omair,
Many thanks for taking the time to review Hey!Broadband. It's so lovely to read you have had a great experience getting #happilyconnected with your ultra-fast, reliable full fibre broadband with your engineer, Chris. We'll be sure to pass on your kind words.
Best wishes,
Khushi
H!B
Chris bellot done very good job
Engineer Chris Bellott attended today mi Internet installation. Very professional and good speeds. Recomend
9 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Kulwinder,
Many thanks for taking the time to review Hey!Broadband. It's so lovely to read you have had a great experience getting #happilyconnected with your ultra-fast, reliable full fibre broadband with your engineer, Chris. We'll be sure to pass on your kind words.
Best wishes,
Khushi
H!B
Friendly and helpful customer…
Friendly and helpful customer assistant, but I occasionally found it difficult to understand what he was saying.
4 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Paola,
Thank you for your 4-star review! We’re really pleased to hear that you found our customer assistant friendly and helpful.
We also appreciate your feedback around communication and understand how important it is that everything is clear and easy to understand. We’ll make sure this is shared with the team as we continue to improve.
We’d love to make your next experience a 5-star one!
All the best,
Khushi
H!B
Good fibre optic installer
Pedro was on time, efficient, knowledgeable and tidy.
9 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Peter,
Many thanks for taking the time to review Hey!Broadband. It's so lovely to read you have had a great experience getting #happilyconnected with your ultra-fast, reliable full fibre broadband with your engineer, Peter. We'll be sure to pass on your kind words.
Best wishes,
Khushi
H!B
Recommended for fibre broadband
Hey Broadband have been consistently the cheapest (been with them for 3 years now) and also sorted any issues I've had efficiency and quickly, I'll have and will recommend them to anyone who asks.
8 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Geoffrey,
Thank you so much for your 5-star review! We’re delighted to hear you’ve been with us for three years and continue to find our service great value.
It’s also fantastic to hear that any issues you’ve experienced have been resolved quickly and efficiently. Thank you for recommending Hey!Broadband to others — it really means a lot to us!
All the best,
Khushi
H!B
Excellent Customer service
Excellent Customer service , Excellent Communication , Helpful, Very Satisfied with the services thanks to the Lady I spoke with on behalf of Hey broadband company with my appreciation thanks to Ms Mkhwanazi
8 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Solomon,
Many thanks for taking the time to leave us a 5 star review. We are so pleased to hear you've had a 5 star experience with our customer service team. Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
First class provision of super fast…
First class provision of super fast fibre broadband . Been with Hey Broadband for above it three years and the service has been far more reliable than my previous supplier at a fraction of the cost plus faster speeds. I do have the odd issue with my landline but Hey Broadband always respond and fix the problem within a day or two.
7 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Paul,
Many thanks for leaving us a 5 star review - we're pleased to hear we have delivered at the level we strive for. Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Chris bellott is very helpful person
Chris bellott is very helpful person, worked on my WiFi installation today, all great
8 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Harpreet,
Many thanks for taking the time to review Hey!Broadband. It's so lovely to read you have had a great experience getting #happilyconnected with your ultra-fast, reliable full fibre broadband with your engineer, Chris. We'll be sure to pass on your kind words.
Best wishes,
Khushi
H!B
He is very good person and polite…
He is very good person and polite person , Chris bellott . Amazing person . He is doing net and clean work . I really appreciate for doing work .
8 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Richa,
Many thanks for taking the time to review Hey!Broadband. It's so lovely to read you have had a great experience getting #happilyconnected with your ultra-fast, reliable full fibre broadband with your engineer, Chris. We'll be sure to pass on your kind words.
Best wishes,
Khushi
H!B
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