Chris Bellott turned up early and went strsight to work ,rectified the isdue ans explaned why he carried iut his actions. Thanjs to him my speed on wifi gas increased and he gave ne advice about my t... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Mr. Chris Bellott was very helpful, patient, understanding, he helped me to speed up my wifi and sort the delay on my chrome cast as it was glitching delaying, etc. He didn’t leave until making sur... Leggi di più
L'azienda ha risposto
Just recently switched broadband provider, and initially had some connectivity issues for mobile devices. The Ethernet connection and WiFi connection for laptop devices was very fast. Thanks to the te... Leggi di più
L'azienda ha risposto
The installation was flawless and a special thanks to the ground works team from F&W networks for laying the fibre ducting to my property. The following day Stefan arrived and installed the physical c... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Informazioni di contatto
25 Wilton Road, SW1V 1LW, London, Regno Unito
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4,1
Molto buono
6K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
I am very happy Chris Bellott
I am very happy Chris Bellott, installed my WiFi today, recommended
15 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Aminur,
Many thanks for taking the time to leave us a 5 star review. We are so pleased to hear you have had a 5 star experience getting #happilyconnected with your new full-fibre broadband.
Thank you for choosing Hey!Broadband.
Best wishes,
Khushi
H!B
Excellent Customer Service
Excellent Customer Service, easy communication, supernatural broadband.
14 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Glory,
Thank you so much for your 5-star review! We’re delighted to hear you’ve had an excellent experience with our customer service and found communication easy.
And we love “supernatural broadband”! 👻⚡ Thanks again for the fantastic feedback.
All the best,
Khushi
H!B
Router installed but no internet connection
After the sales person sold me this wonderful full fiber broadband deal, the router was installed on 5th Sept. They had to connect my connection with electric. The team advised that it should be done by 8th Sept. By 14th Sept, no internet. Countless emails and apologies but no actual solution or reason. Called their customer support who generated a ticket HBTK310376 for technical team. Will be cancelling my order and go with a more reputable organisation who actually delivers.
For those considering to join heybroadband: stay away and save yourself the hassle.
5 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hi Salman,
Thank you for sharing your feedback. We’re sorry to hear about your installation experience and the frustration caused by being without an active internet connection for so long.
We’ve reviewed your case and recognise that it took longer than it should've for your internet service to be connected. We’re sorry for the inconvenience and repeated delays you experienced.
We appreciate your feedback and understand why this experience has left you disappointed.
All the best,
Khushi
H!B
Good service
Had a problem which was solved pretty quickly. Also had a follow up call which was welcome.
14 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Mr Dan,
Thank you so much for your 5-star review! We’re delighted to hear your issue was resolved quickly and that you appreciated the follow-up call.
It’s great to know the team kept you supported throughout. Thanks again for taking the time to share your experience!
All the best,
Khushi
H!B
Customer service representative was…
Customer service representative was highly professional and took time to explain product in detail. Thanks.
14 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey there,
Thank you so much for your 5-star review! We’re delighted to hear that our customer service representative was professional, knowledgeable and took the time to explain everything clearly.
We’ll be sure to pass your lovely feedback on to the team. Thanks again for choosing Hey!Broadband!
All the best,
Khushi
H!B
Hello.i am going to share review of…
Hello.i am going to share review of service of installation broadband at my place.engineer comes from Hey broadband name is Chris belloh is done job very well.
14 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Raj,
Many thanks for taking the time to leave us a 5 star review. We are so pleased to hear you have had a 5 star experience getting #happilyconnected with your new full-fibre broadband.
Thank you for choosing Hey!Broadband.
Best wishes,
Khushi
H!B
Will Switch Back to BT/Plus-Net when contract over
Hey!B did not honour the contract signed with its door salesman.
Hey!B experienced outages for more than 48 hours within a few months of service start. Apart from pretence-friendly communication, the service was pathetic, with promised fixed times not being adhered to.
Telephone service is good but the telephone services agents don't have much authority to do anything and have to check with their back office who are slow and pretty useless.
BT / PlusNet has its issues but more reliable and easier to deal with than Hey Broadband.
14 luglio 2026
Non scritta su invito
Risposta di Hey!Broadband
Hi LP,
Thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met your expectations, particularly around the outages and the concerns you’ve raised about the service provided.
As we don’t have enough information to investigate the specific circumstances behind the contract or outages from the review alone, we’d like the opportunity to look into this properly.
Please contact us at info@heyb.co.uk, quoting this review and your account number or full service address, so we can review what happened and the concerns you’ve raised with our teams.
All the best,
Khushi
H!B
Engineer Chris Bellott
Engineer Chris Bellott, made a wonderful wifi installation at my home, very professional, very happy, recommend.
12 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Mr K Patel,
Many thanks for taking the time to leave us a 5 star review. We are so pleased to hear you have had a 5 star experience getting #happilyconnected with your new full-fibre broadband.
Thank you for choosing Hey!Broadband.
Best wishes,
Khushi
H!B
Chris Bellott
Chris Bellott, really nice guy, very responsive and helpful. Highly recommend him
12 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Colin,
Many thanks for taking the time to leave us a 5 star review. We are so pleased to hear you have had a 5 star experience getting #happilyconnected with your new full-fibre broadband.
Thank you for choosing Hey!Broadband.
Best wishes,
Khushi
H!B
Very good and quick installation
Very good and quick installation. Very polite guy
12 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Anna,
Many thanks for taking the time to leave us a 5 star review. We are so pleased to hear you have had a 5 star experience getting #happilyconnected with your new full-fibre broadband.
Thank you for choosing Hey!Broadband.
Best wishes,
Khushi
H!B
AVOID this company!
Signed up to HeyBroadband with the promise of internet service. 18 days in, no internet at all for over 6 hours. They have said an engineer will need to come and have a look - with additional charges of £125 and £85, but the earliest time is minimum 4 days with no guarantee of internet working.
As I’m over the 14 day cooling off period, it will cost £509 to cancel which is unaffordable. Very poor service from such a big company, to leave customers for more than half a week with no internet.
Spent an hour and a half on the phone, initial staff member I spoke to wouldn’t book in the engineer visit unless I stated that I’m “happy with HeyBroadband” which I refused to do as that would be a lie. They proceeded to hang up on me and I had to call again to try get the internet fixed. Now I’m locked into an expensive contract with no internet service. AVOID this scam company
12 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hi Mehnaz,
Thank you for sharing your feedback. We’re sorry to hear about the disruption you’ve experienced so soon after joining us, particularly being without internet for an extended period.
We appreciate how frustrating it must be to be waiting for an engineer and to have concerns around the potential charges and cancellation terms. We’d like the opportunity to look into what happened, including the experience you had when contacting our team.
Please contact us at info@heyb.co.uk, quoting this review and your account number or full service address, so we can investigate this further.
All the best,
Khushi
H!B
Alwande sithebe is a great 👍…
Alwande sithebe is a great 👍 professional. He helped me properly making things clear and to the point. Fully satisfied
12 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Jarmanjit,
Thank you so much for your 5-star review! We’re delighted to hear that Alwande was professional, clear and helpful, and that he was able to resolve your issue to your complete satisfaction.
We’ll be sure to pass your lovely feedback on to Alwande and the team. Thanks again for taking the time to share your experience!
All the best,
Khushi
H!B
The engineer Andre Nunes highly recommended.
The engineer Andre Nunes arrived on time. Was a polite young man and got on with identifying the problem. Kept me informed of the problem and completed the repair. I tested that the internet was working correctly, highly recommended, left the work area clean and tidy. Thank you.
11 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Roy,
Many thanks for taking the time to leave us a 5 star review. We are so pleased to hear you have had a 5 star experience getting #happilyconnected with your new full-fibre broadband.
Thank you for choosing Hey!Broadband.
Best wishes,
Khushi
H!B
Thank you to Chris Bellott for a very…
Thank you to Chris Bellott for a very neat and tidy installation with everything well explained.
11 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Tim,
Many thanks for taking the time to leave us a 5 star review. We are so pleased to hear you have had a 5 star experience getting #happilyconnected with your new full-fibre broadband.
Thank you for choosing Hey!Broadband.
Best wishes,
Khushi
H!B
Hey broadband I trust them when needed.
Hey broadband I trust them when needed.
I had some problems with my Broadband and I called their customer support and am happy with the service provided promptly and professionally.
11 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Anil,
Thank you so much for your 5-star review! We’re delighted to hear that you trust Hey!Broadband and that our customer support team was able to help with your broadband issue promptly and professionally.
We really appreciate you taking the time to share your experience!
All the best,
Khushi
H!B
Chris Bellot was fantastic and did a…
Chris Bellot was fantastic and did a great job. Very friendly and quick.
11 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Sim,
Many thanks for taking the time to leave us a 5 star review. We are so pleased to hear you have had a 5 star experience getting #happilyconnected with your new full-fibre broadband.
Thank you for choosing Hey!Broadband.
Best wishes,
Khushi
H!B
Avoid at all cost
Avoid at all cost , I was using thens as internet provider, and I changed home , I called thens and ask for thens to transfer the internet for my new home , they told me not provide the service in my new area , I ask for cancellation because they don’t provide the service in my new area, they not cancel my service, make me pay for more than 6 month without use after wen finally last payment come , they took last payment, I was think the service was finished I cancel the direct debit, followed month they try to direct debit 90pence because I was cancelled the direct debit they was not available to take the money , guess what send me a penalt charge because of that and even charge me over £100 for equipment after I pay half year without use the internet, for thens is just money , every pence count customer service not existe .
PLEASE AVOID THIS COMPANY ATT ALL COST
9 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hi Diogo,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been to continue receiving charges after moving.
We have reviewed your account and can see that, following your move outside our service area, you were advised of the Early Termination Fee and chose to keep the account active rather than proceed with the ETF. When you later requested cancellation in June, no ETF applied and the cancellation could proceed. As part of the cancellation process, the equipment did need to be returned as it remains company property. This is outlined in comms sent to you at the point of sign up.
We appreciate that the situation has been frustrating and are sorry to hear you’ve been left dissatisfied with your experience.
All the best,
Khushi
H!B
Great service and lovely engineer…
Great service and lovely engineer (Chris Bellott). The work was completed to a high standard and the broadband is working fine. Thank you
11 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Samantha,
Many thanks for taking the time to leave us a 5 star review. We are so pleased to hear you have had a 5 star experience getting #happilyconnected with your new full-fibre broadband.
Thank you for choosing Hey!Broadband.
Best wishes,
Khushi
H!B
Quick and easy process from ordering to…
Quick and easy process from ordering to installation. Kept updated along the way and delivered on time 👍🏻
10 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Daniel,
Many thanks for taking the time to leave us a 5 star review. We are so pleased to hear you have had a 5 star experience getting #happilyconnected with your new full-fibre broadband.
Thank you for choosing Hey!Broadband.
Best wishes,
Khushi
H!B
You didn’t help me in any way
You didn’t help me in any way . Told you I was dyslexic and disable there was no help in sorting out the system and getting pictures sent across as I do not use a computer I had to go Next Door to ask for help. I feel your custom service is very negative and I do not recommend you to anyone from now on.
10 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hi Johnny,
Thank you for sharing your feedback. We’re sorry to hear how difficult you found the process, particularly when you had explained your accessibility needs and were struggling to provide the requested photos.
We can see that once the photos were received, an engineer visit was arranged and the equipment was subsequently relocated away from the electrical meter cupboard. We understand this also resulted in a significant improvement to your broadband speeds.
We’re sorry for the frustration and prolonged inconvenience you experienced and we appreciate your feedback around how we can make the process more accessible and supportive.
All the best,
Khushi
H!B
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.