Chris Bellott turned up early and went strsight to work ,rectified the isdue ans explaned why he carried iut his actions. Thanjs to him my speed on wifi gas increased and he gave ne advice about my t... Leggi di più
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Mr. Chris Bellott was very helpful, patient, understanding, he helped me to speed up my wifi and sort the delay on my chrome cast as it was glitching delaying, etc. He didn’t leave until making sur... Leggi di più
L'azienda ha risposto
Just recently switched broadband provider, and initially had some connectivity issues for mobile devices. The Ethernet connection and WiFi connection for laptop devices was very fast. Thanks to the te... Leggi di più
L'azienda ha risposto
The installation was flawless and a special thanks to the ground works team from F&W networks for laying the fibre ducting to my property. The following day Stefan arrived and installed the physical c... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Informazioni di contatto
25 Wilton Road, SW1V 1LW, London, Regno Unito
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4,1
Molto buono
6K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Telephone call with a member of…
Telephone call with a member of cancellation team was hopefully fruitful full.
18 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hi Tony,
Thank you for your 4-star review! We’re pleased to hear that your call with our Cancellations team was helpful and hopefully led to a positive outcome.
We appreciate you taking the time to share your feedback and hope we can make your next experience a 5-star one!
All the best,
Khushi
H!B
Sandile Mbatha was very helpful with my…
Sandile Mbatha was very helpful with my query and made the whole process easy and smooth. Much appreciate such a great service and would definitely recommend to future customer. ⭐️
18 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Lenka,
Many thanks for taking the time to leave us a review. We are so pleased to hear you have had a 5 star experience with our team who work hard keeping you #happilyconnected to ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to earn Amazon vouchers!
Best wishes,
Khushi
H!B
Hey! Broadband out of contract experience
I have been a Hey! Broadband customer for two years now at a cost of £33 p/month for their 1GB symmetrical service to include a static IP address and so this would have been a 5* review based on no issues to date and no reason to contact their Customer Service.
All I've done is use the service and paid the money each month.
Until a couple of days ago when I received notification that they will be taking £90.73
Rang them today and the reason for three times the price increase was because I am now out of contract.
Wow...what a way to retain your loyal customer.
On digging deeper it seems that now I am out of contract the cost will rise from £33 to £55 p/month and the £90.73 comes from the fact that my contract expired mid-September and they only charged me £17.89 for the partial month.
Apparently they sent a reminder email sometime last month that I haven't seen but even so to spank me for being a loyal customer for two years and then whacking up my bill seems well out of order to me and serves the opposite of trying to retain me as a customer.
I've just looked at Virgin Media and they can provide their GIG1 service to me for an average of £27.99 p/month but with an upload speed of 104Mbps which is slower than the promised symmetrical speed of 1GB from Hey! Broadband although for some reason I only see @340MB of it.
Upload speed is neither here or there for me and to be honest neither is monthly cost to be honest as they're all pretty close but the biggest issue by far is how I have been treated as an existing customer.
I rang Hey! Broadband back a second time and ended up with retentions who said they can offer me the same package I am on for £33 per month which was what I have already been paying so why try and spank me in the first place by sending me an invoice for £90+
It makes no sense to me as looking after existing customers and minimising churn is a good thing isn't it?
Well I told them I have cancelled my DD as I am not paying £90+ and they told me they can't offer me anything other than the quoted £33 per month which I have been happy with for the last two years but as I said I was not looking to beat them over the head to save a couple of quid - its more about principle for me and the way I have been treated when we could have just carried on as we were.
I told them I would think about it as I am currently leaning 90% towards Virgin as a direct result of how I have been treated and they are going to call me back on Monday.
18 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hi Glyn,
Thank you for sharing such detailed feedback. We’re pleased to hear you’ve had a positive experience with the service itself over the past two years, although we’re sorry the renewal process left you feeling disappointed.
We’ve reviewed your account and can see that your contract ended in September and the subsequent billing moved onto a rolling contract. The charges covering the renewal period will be corrected, with a credit being applied to your account. We can also confirm that our Retentions team has since spoken with you and renewed your service at a better price.
We’re sorry that the way the renewal and billing were handled gave you a poor impression, and we appreciate your feedback on how we communicate with existing customers.
All the best,
Khushi
H!B
Very helpful
Very helpful , he provided us very good service. Now i have an internet.
Chris bellott
18 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Jagdeep,
Many thanks for taking the time to leave us a review. We are so pleased to hear you have had a 5 star experience with our team who work hard keeping you #happilyconnected to ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to earn Amazon vouchers!
Best wishes,
Khushi
H!B
Chris Bellott he is a good man and his…
Chris Bellott he is a good man and his work is amazing I am happy thank you
18 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Mohammad,
Many thanks for taking the time to leave us a review. We are so pleased to hear you have had a 5 star experience with our team keeping you #happilyconnected to ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to earn Amazon vouchers!
Best wishes,
Khushi
H!B
Poor experience (ongoing)
I was with BT for a landline (which I need) and internet. I had no technical issues but their prices kept going up, so after consideration, I switched to Hey Broadband - Big mistake.
They installed their kit, in roughly the same place as the BT kit, but the wi-fi signal barely got outside the room, let alone the rest of the house. Their solution? To upgrade the system with boosters (at additional cost).
The engineer uninstalled the old kit (which I had to post to London at my expense) and installed the new kit. However, this had to be activated by a team elsewhere - so he left me with nothing working and the instructions on how to finish the set up. He repeatedly assured me the landline would work. Two hours after the engineer left, the main kit switched on and, following the instructions, I managed to get the boosters on, except one of them wouldn't work as the signal was too weak and the landline didn't work.
I reported the issues to customer services. That evening I received an email stating that they had tried to reach me via the landline but couldn't get through (!) and did I still need help (!!). I explained via email that the reason they couldn't reach me was the landline didn't work and that was why I needed a solution. Answer came there none. I chased. No response. I chased again. No response.
18 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hi Mark,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced following the installation, particularly with the WiFi coverage and landline service.
We’ve reviewed your account and can see that your phone service was initially working through the equipment installed. Following your request for the Smart WiFi solution, a VoIP SFU was dispatched and your landline service will be available once this device is installed.
We appreciate how frustrating it was to be left without the service you rely on and we’re sorry for the inconvenience caused. I hope we can soon turn this around to the 5 star service we strive for and that you will consider updating your review...
All the best
Khushi
H!B
I have very good experience with…
I have very good experience with Hey!Broadband , very nice work done , very good person who fit wifi in my house
17 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Manpreet,
Many thanks for taking the time to leave us a review. We are so pleased to hear you have had a 5 star experience with our team who work hard keeping you #happilyconnected to ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to earn Amazon vouchers!
Best wishes,
Khushi
H!B
Chris bellott is the life saver for us…
Chris bellott is the life saver for us with excellent skills and good service, now we have internet at home, very happy, recommend
17 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey there,
Many thanks for taking the time to leave us a 5 star review. We are so pleased to hear you have had a 5 star experience getting #happilyconnected with your new full-fibre broadband.
Thank you for choosing Hey!Broadband.
Best wishes,
Khushi
H!B
Amazing service from the Chris Bellott…
Amazing service from the Chris Bellott he done very quickly I appreciate his work I am really glad for his service, recommend thank you Chris 🤠
17 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Syed,
Many thanks for taking the time to leave us a 5 star review. We are so pleased to hear you have had a 5 star experience getting #happilyconnected with your new full-fibre broadband.
Thank you for choosing Hey!Broadband.
Best wishes,
Khushi
H!B
Today my Internet was installed at…
Today my Internet was installed at home, Engineer Chris Bellott made a wonderful job, recomend
17 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Bhagwan Singh,
Many thanks for taking the time to leave us a 5 star review. We are so pleased to hear you have had a 5 star experience getting #happilyconnected with your new full-fibre broadband.
Thank you for choosing Hey!Broadband.
Best wishes,
Khushi
H!B
Avoid at all costs – terrible service and unfair charges when moving!
Absolutely the worst broadband provider I have ever dealt with. I tried to transfer my service when moving home, only to be told that HeyBroadband doesn't even cover my new address.
Through no fault of my own, my contract had to end. Instead of being understanding, they slapped me with an outrageous early termination fee of £346 for a service they failed to provide at my new location! To top it all off, they expect me to pay out of my own pocket to post their equipment back to them.
Charging customers hundreds of pounds to cancel when they are the ones unable to deliver coverage is daylight robbery. Customer service was unhelpful and completely unsympathetic. Save yourself the stress, hidden charges, and headaches—stay well away from HeyBroadband.
1 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hi Martin,
Thank you for sharing your feedback. We’re sorry to hear how frustrating your experience has been, particularly around your move and the cancellation of your service.
We understand your concerns regarding the Early Termination Fee and the cost of returning your equipment. As we’re unable to investigate the specific circumstances of your account from a Google review, we’d like the opportunity to look into this properly.
Please contact us at info@heyb.co.uk, quoting this review and your account number or full service address, and we’ll be happy to review the charges and circumstances with you.
All the best,
Khushi
H!B
Communication
Need communication smoothly and useful to use email access
17 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Matt,
Thank you for your 4-star review! We appreciate your feedback around communication and understand how useful it is to have easy access to support via email.
We’ll take this on board as we continue to improve the customer experience. We’d love to make your next experience a 5-star one!
All the best,
Khushi
H!B
Great service and been super reliable
Great service and been super reliable. I've dealt with customer service and technical team and they were perfect. Highly recommend them at the moment!
16 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Luke,
Thank you so much for your 5-star review! We’re delighted to hear you’ve found the service reliable and had such positive experiences with our Customer Support teams.
We really appreciate your recommendation and are so pleased to have you with us!
All the best,
Khushi
H!B
Cowboys
The broadband speed is good, but that is where the positivity ends. These guys are cowboys. It feels like everything is done on the cheap. Everything else outside the service itself is horrific. Let's begin with customer service. It is an out-of-country department. Each time I call, it is the most unprofessional environment I have ever had the displeasure of encountering. The call centre has clearly never heard of noise-cancelling headsets or software. You cannot hear yourself think with the laughing and shouting in the background.
Let's move on to the technical capabilities of HeyBroadband... or lack thereof.
I have their 'Superpods' as part of my setup. These were incorrectly provisioned by their engineer on day one and took approximately two years to actually sort out. Even then, whatever HB did, my home security cameras stopped working properly, and WiFi calling stopped working. Eventually, WiFi calling got fixed - although it didn't. And in 'not fixing' WiFi calling, the changes the 'Senior' support team had made to my router then caused knock-on effects elsewhere.
Cowboy operation, run by cowboys with a customer service contact centre that appears to be located in the Wild West.
16 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hi Andy,
Thank you for sharing your feedback. We’re sorry to hear about the frustrations you’ve experienced, particularly around the technical issues and your recent experience with our support teams.
We’ve reviewed the history of the issues raised and can see that your Smart WiFi service operated without issue for a significant period before the more recent problems. We also recognise that your WiFi Calling issue remains ongoing, and our teams are continuing to investigate this.
We’re also reviewing the feedback regarding your experience with our support team and have raised this internally to ensure we continue improving the service we provide.
We’re sorry that your experience has left you dissatisfied and appreciate you taking the time to share your feedback.
All the best,
Khushi
H!B
Risposta di Hey!Broadband
Hey! Ghasan,
Many thanks for taking the time to leave us a 5 star review. We are so pleased to hear you have had a 5 star experience getting #happilyconnected with your new full-fibre broadband.
Thank you for choosing Hey!Broadband.
Best wishes,
Khushi
H!B
Neo was really lovely and helpful
15 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Ayan,
Thank you so much for your 5-star review! We’re delighted to hear that Neo was so lovely and helpful.
We’ll be sure to pass your lovely feedback on to Neo and the team. Thanks again for taking the time to share your experience!
All the best,
Khushi
H!B
Chris bellott he did a brilliant…
Chris bellott he did a brilliant service with in few min thanks you so much I would recommend his services to anyone who is in need .
15 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Harshpreet,
Many thanks for taking the time to leave us a 5 star review. We are so pleased to hear you have had a 5 star experience getting #happilyconnected with your new full-fibre broadband.
Thank you for choosing Hey!Broadband.
Best wishes,
Khushi
H!B
Rapid response and resolution with very…
Rapid response and resolution with very friendly service.
15 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Paul,
Thank you so much for your 5-star review! We’re delighted to hear you received a rapid response and resolution, along with friendly service.
We really appreciate you taking the time to share your experience!
All the best,
Khushi
H!B
Very Bad Service
I bought this Broadband year and half ago, the internet was fine but there service is terrible and if you want to move your broadband even 5min away they be don’t have coverage and they say sorry you can’t move and cancel your contract early so no choice left you have to cancel it and early termination fee that is too much at once plus you have to pay to return there equipment by post
So disappointed in Hey Broadband
15 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hi Fraser,
Thank you for sharing your feedback. We’re pleased to hear that you were happy with the broadband service itself, although we’re sorry you were disappointed by the circumstances around cancelling your contract.
Where we don’t have coverage at a new address, the existing contract cannot be transferred there. In these circumstances, the Early Termination Fee and equipment return requirements still apply, as set out in our Terms & Conditions.
We understand that receiving an Early Termination Fee and having to return equipment is not the outcome you were hoping for, and we appreciate your feedback.
All the best,
Khushi
H!B
Chris Bellott was great
Chris Bellott was great, he done the job very well, quick and easy.
Highly recommended
15 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Anh,
Many thanks for taking the time to leave us a 5 star review. We are so pleased to hear you have had a 5 star experience getting #happilyconnected with your new full-fibre broadband.
Thank you for choosing Hey!Broadband.
Best wishes,
Khushi
H!B
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