Chris Bellott turned up early and went strsight to work ,rectified the isdue ans explaned why he carried iut his actions. Thanjs to him my speed on wifi gas increased and he gave ne advice about my t... Leggi di più
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Mr. Chris Bellott was very helpful, patient, understanding, he helped me to speed up my wifi and sort the delay on my chrome cast as it was glitching delaying, etc. He didn’t leave until making sur... Leggi di più
L'azienda ha risposto
Just recently switched broadband provider, and initially had some connectivity issues for mobile devices. The Ethernet connection and WiFi connection for laptop devices was very fast. Thanks to the te... Leggi di più
L'azienda ha risposto
The installation was flawless and a special thanks to the ground works team from F&W networks for laying the fibre ducting to my property. The following day Stefan arrived and installed the physical c... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Informazioni di contatto
25 Wilton Road, SW1V 1LW, London, Regno Unito
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4,1
Molto buono
6K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
A couple of outages (not as bad as the…
A couple of outages (not as bad as the ones when with Virgin); otherwise great value, and super speed in comparison with V.
23 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Simon,
Thanks for your 4-star review! We’re glad to hear you’re enjoying the value and, most importantly, the speed of your Hey!Broadband connection in comparison with Virgin Media. We’re sorry you’ve experienced a couple of outages, but we really appreciate your understanding and your positive feedback. 😊I hope we can turn this around to the 5 star experience we strive for.
Best wishes,
Khushi
H!B
Andre was very efficient
Andre was very efficient! He installed our new broadband. He was also polite!
18 settembre 2026
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Risposta di Hey!Broadband
Hey! Klaudia,
Thanks so much for your 5-star review! We’re really pleased to hear that Andre was efficient, polite and did a great job installing your new broadband. We’ll be sure to pass your kind words on to him! 😊
Best wishes,
Khushi
H!B
Risposta di Hey!Broadband
Hey! Mr Paul,
Thanks so much for your 5-star review! We’re really pleased to hear you found our response fast and our service professional. We really appreciate you taking the time to share your feedback!
Best wishes,
Khushi
H!B
Collen Msomi listened carefully,and…
Collen Msomi listened carefully,and resolved the issue quickly without making you jump through hoops. Brilliant customer service Collen. Thanks a lot.
Ivan.
22 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Yanka,
Thanks so much for the fantastic review! We’re really pleased to hear that Collen listened carefully and was able to resolve your issue quickly. We’ll be sure to pass your kind words on to Collen — we really appreciate it!
Best wishes,
Khushi
H!B
good customer service
the agent (Sandile Mhlanga) answered my queries clearly
22 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Alan,
Thanks so much for your 5-star review! We’re glad to hear Sandile was able to answer your queries clearly and provide helpful support. We’ll be sure to pass your kind words on to him! 😊
Best wishes,
Khushi
H!B
I just had the great experience where…
I just had the great experience where my needs were truly heard and met. I feel like my voice really mattered during that conversation today! This is the gold standard for how to prioritize people, and I am honestly so impressed. Sending big thanks to Adil who made my day so much easier.
22 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Nikhil,
Thank you so much for such a lovely 5-star review! We’re delighted to hear that Adil took the time to listen to you and made you feel heard and supported. We’ll be sure to pass your kind words on to Adil - it’s fantastic to know he made your day a little easier! 😊
Best wishes,
Khushi
H!B
Chris Bellott attended my Internet…
Chris Bellott attended my Internet installation today, very professional and great speeds, recommended
22 settembre 2026
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Risposta di Hey!Broadband
Hey! Mohamed,
Thanks so much for your 5-star review! We’re really pleased to hear that Chris provided a professional installation and that you’re enjoying great speeds. We’ll be sure to pass your kind words on to Chris. Thanks for recommending us! 😊
Best wishes,
Khushi
H!B
Great service and communication
Great service and communication. Engineer was communicative, friendly and hooked us up to broadband in no time at all. Thoughtful and careful install. Speed test check before he left. Very satisfied.
22 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Richard,
Thanks so much for your 5-star review! We’re really pleased to hear you had such a positive installation experience. It’s great to know our engineer was friendly, communicative and took the time to make sure everything was installed carefully and working as it should before leaving. We really appreciate your feedback! 😊
Best wishes,
Khushi
H!B
Multiple drops in speed.
Multiple drops in speed.
Equipment delivered and installed for free, charged after for not returning, obvious not clear selling point for joining the network.
Not happy with the 1mo notice period, ended up with 1.5mo with 2 networks.
22 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hi Gjorgji,
Thank you for sharing your feedback. We’re sorry to hear that your experience was disappointing, particularly around the speed issues, equipment charges and cancellation process.
As we haven’t been able to review your account specifically, we’re unable to comment on the individual circumstances behind these points. We appreciate your feedback around the clarity of our equipment return requirements and the notice period, and will take this on board as we continue to improve the customer experience.
All the best,
Khushi
H!B
Chris bellott
Chris bellott, was quick and reliable and fixed my issues
22 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Paras,
Thanks so much for your 5-star review! We’re really pleased to hear that Chris was quick, reliable and got your issues sorted. We’ll be sure to pass your kind words on to Chris! 😊
Best wishes,
Khushi
H!B
Excellent service – highly recommended!
Excellent service – highly recommended! I have been using Hey! Broadband for 18 months now, and I am absolutely satisfied with their service. The internet is genuinely very fast and provides the speed promised in the contract.
I am especially impressed with their customer service and technical support team. If there is ever a problem, they respond very quickly, communicate clearly and make every effort to resolve the issue straight away. They treat customers with respect, kindness and humanity.
I would sincerely recommend Hey! Broadband to everyone. They are an honest and reliable company that genuinely cares about its customers.
Thank you to everyone who works at Hey! Broadband, especially the customer service and technical teams, for your hard work and dedication. I wish every member of the team good health, happiness and many successful years ahead.
Keep up the excellent work! I am a very happy customer. ⭐⭐⭐⭐⭐ Mirwaes Ghasemi
22 settembre 2026
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Risposta di Hey!Broadband
Hey! Mirwaes,
Wow, thank you so much for such a thoughtful 5-star review! ⭐⭐⭐⭐⭐
We’re delighted to hear that you’ve been enjoying your Hey!Broadband service for the past 18 months and that your speeds have lived up to expectations. It’s especially lovely to hear your kind words about our Customer Service and Technical Support teams.
We’ll be sure to share your feedback with the wider team. Thank you for choosing Hey!Broadband and for recommending us - we really appreciate your support! 💙
Best wishes,
Khushi
H!B
Chris Bellott was amazing installing…
Chris Bellott was amazing installing our HeyBroadband internet. Can’t recommend him highly enough!
21 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Guy,
Thanks so much for your 5-star review! We’re thrilled to hear that Chris did such a great job with your installation. We’ll be sure to pass your lovely feedback on to him. Thanks for recommending us! 😊
Best wishes,
Khushi
H!B
Thank you Chris bellott for smoth…
Thank you Chris bellott for smoth installation
21 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Abdulla,
Many thanks for taking the time to leave us a review. We are so pleased to hear you have had a 5 star experience with our team who work hard keeping you #happilyconnected to ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to earn Amazon vouchers!
Best wishes,
Khushi
H!B
T;he communication from Daniele was…100%
The communication from Daniele was clear and precise easy to follow and any problems was sorted 100%. I wish there was more people like him
J A Chamberlain
20 settembre 2026
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Risposta di Hey!Broadband
Hey! John,
Many thanks for taking the time to leave us a review. We are so pleased to hear you have had a 5 star experience with our team who work hard keeping you #happilyconnected to ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to earn Amazon vouchers!
Best wishes,
Khushi
H!B
Risposta di Hey!Broadband
Hey! Judith,
Many thanks for taking the time to leave us a review. We are so pleased to hear you have had a 5 star experience with our team who work hard keeping you #happilyconnected to ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to earn Amazon vouchers!
Best wishes,
Khushi
H!B
Pedro Brito my installer was brilliant
Pedro Brito my installer was brilliant. He even let me know that he was running a little bit late
19 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Mark,
Many thanks for taking the time to leave us a review. We are so pleased to hear you have had a 5 star experience with our team who work hard keeping you #happilyconnected to ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to earn Amazon vouchers!
Best wishes,
Khushi
H!B
Disgusting service — DO NOT JOIN
Since having Hey!Broadband installed in my home, I have experienced an endless catalogue of problems. The service is unreliable, and trying to get any meaningful help is virtually impossible.
Today, I waited on the phone for 17 minutes and finally reached number one in the queue, only to be told, “We can’t take any more calls,” before the call ended. Absolutely disgusting customer service.
Whenever I try to call or speak to someone, I am regularly cut off. On the rare occasion I receive a callback, the problem is still not properly resolved. I then receive rude emails saying they are closing the fault because they have “not heard from me,” despite my repeated attempts to contact them.
I have asked several times to leave because Hey!Broadband is clearly unable to provide an acceptable service in my home. Their response is that I can leave only if I pay an early termination charge. Why should I have to pay to escape a contract when they cannot provide the service I am paying for?
They have asked whether I want them to split the two router frequencies. The answer is NO. I do not want another workaround or experiment. I want reliable broadband, proper customer support and a genuine resolution.
Unreliable service, disconnected calls, faults closed without being fixed, rude communication and absolutely no accountability.
DO NOT USE.
DO NOT JOIN.
DO NOT, DO NOT, DO NOT.
This is the only response you get
Dear LISA, We are notifying you that your complaint CPL00***** has now been closed as we have not heard back from you. If you need to still discuss anything, please do not hesitate to contact us at ****co.uk or call us at 0808 168 1616 to raise a new query with our customer services team. The Hey!Broadband Team
ITS A LOOP!
19 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hi Lisa,
We’re very sorry to hear about your experience and understand how frustrating it must have been, particularly during the recent service disruptions
The outages were resolved within our service level agreements, and we appreciate your patience while our teams worked to restore services. We also recognise that, during this period, the volume of customers needing support was exceptionally high and we’re sorry if you experienced difficulties getting through to us.
We’re continuing to work hard to provide a reliable service and responsive support for our customers. We’re sorry that on this occasion we didn’t meet the standard of service you expected.
Best wishes,
Khushi
H!B
Unbelievable second outage this week
Unbelievable, second time this week!! Do the people at F&N networks (Hey Broadband) actually know what they are doing!! Atrocious service. Not sure why you have an outsourced South African call center, as soon as there is network issue they switch the phones off. F&N networks have you considered you have paying customers or do you just disregard us and think what you are delivering is acceptable.
19 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hi Simon,
We’re sorry to hear about your experience, particularly having been affected by another service disruption so soon after the previous one. We completely understand how frustrating this must have been.
As soon as the issue was identified, our engineering teams were working to resolve it, and we provided updates through our phone message, status page and customer communications. We appreciate that this doesn’t make the disruption any less frustrating, but we’re sorry if you felt you were unable to get the support you needed at the time.
We’re continuing to work hard to provide a reliable service and keep customers informed whenever issues arise. Thank you for taking the time to share your feedback.
All the best,
Khushi
H!B
Customer Service & Repairs Team on…
Customer Service & Repairs Team on Resetting my Password THANKS 😊
19 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Rakesh,
Many thanks for taking the time to leave us a review. We are so pleased to hear you have had a 5 star experience with our team who work hard keeping you #happilyconnected to ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to earn Amazon vouchers!
Best wishes,
Khushi
H!B
I had a great experience so far with…
I had a great experience so far with hay broadband. I called this morning because it wasn't connecting to my TV a guy called Daniel help me sort it all out.
19 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Adama,
Many thanks for taking the time to leave us a review. We are so pleased to hear you have had a 5 star experience with our team who work hard keeping you #happilyconnected to ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to earn Amazon vouchers!
Best wishes,
Khushi
H!B
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