Chris Bellott turned up early and went strsight to work ,rectified the isdue ans explaned why he carried iut his actions. Thanjs to him my speed on wifi gas increased and he gave ne advice about my t... Leggi di più
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Mr. Chris Bellott was very helpful, patient, understanding, he helped me to speed up my wifi and sort the delay on my chrome cast as it was glitching delaying, etc. He didn’t leave until making sur... Leggi di più
L'azienda ha risposto
Just recently switched broadband provider, and initially had some connectivity issues for mobile devices. The Ethernet connection and WiFi connection for laptop devices was very fast. Thanks to the te... Leggi di più
L'azienda ha risposto
The installation was flawless and a special thanks to the ground works team from F&W networks for laying the fibre ducting to my property. The following day Stefan arrived and installed the physical c... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Informazioni di contatto
25 Wilton Road, SW1V 1LW, London, Regno Unito
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4,1
Molto buono
6K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Emma Cooksey was outstanding - All HB staff should take note
I've had nothing but issues with HB as a company for the whole of my recent contract and parts of my previous.
However it would be disingenuous if I did not leave a review, highlighting how great Emma Cooksey Billing manager is. After several hideous interactions which I cannot articulate the stress and frustration caused, Emma methodically, conscientiously, thoroughly picked apart and set right.
She was incredibly patient, even when I was sarcastic in my initial email thinking I was dealing with another idiot as I had the past, she genuinely cared about helping resolve the problems with the account and service.
Fair is fair in life and Emma has been the highlight of HB!
If HB reads these reviews properly, I highly recommend you base your customer service and problem solving training around Emma and the way she operates with her customers.
Thanks Emma, I hope you get some commendation from the company.
25 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hi George,
Thank you for taking the time to share such detailed feedback. While we’re sorry to hear about the difficulties you experienced, it’s fantastic to hear that Emma was able to turn things around and resolve the issues for you.
We’ll make sure Emma sees your kind words and recognition. We really appreciate you highlighting the care, patience and thoroughness she showed throughout.
All the best,
Khushi
H!B
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Excellent service from Chris Bellott for the Wi-Fi fitting. He was professional, friendly, and very helpful throughout the installation. The work was completed neatly and efficiently, and everything was explained clearly. Really happy with the service and would definitely recommend Chris to anyone looking for a reliable Wi-Fi installation.
25 settembre 2026
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Risposta di Hey!Broadband
Hey! Karan,
Thanks for taking the time to leave us a review, we are so pleased to hear you have had a 5 star experience with us getting installed. We will be sure to pass on your kind words to Chris!
Best wishes,
Khushi
H!B
Very fast service
Very fast service, pleasent experience, immediate connection.
25 settembre 2026
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Risposta di Hey!Broadband
Hey! Martin,
Thank you for your lovely feedback! We’re so pleased to hear you had a fast and smooth experience, with your connection up and running straight away.
We really appreciate you choosing Hey!Broadband and hope you enjoy your service! 😊
All the best,
Khushi
H!B
Chris Bellott He is very good guy and…
Chris Bellott He is very good guy and also very very good nature guy and good work aswell i am very happy with his service.His work is very good, nature nd behaviour is also nice. He knows very well how to deal with customers.
25 settembre 2026
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Risposta di Hey!Broadband
Hey there,
Thanks so much for your wonderful 5-star review! We’re delighted to hear that Chris provided such a professional and friendly service, and that you were so happy with his work and approach. We’ll be sure to pass your kind words on to Chris — we really appreciate your feedback! 😊
Best wishes,
Khushi
H!B
Engineer was polite and efficient
Engineer was polite and efficient. Also happy to discuss options for router placement and giving us the option of creating our own password.
25 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Ms L Sandhu,
Thanks so much for your 5-star review! We’re pleased to hear our engineer was polite and efficient, and took the time to discuss the router placement options with you. It’s great to know you felt involved in the setup and had the flexibility to choose your own password too. 😊
Best wishes,
Khushi
H!B
Easy to set up and use
Easy to set up and use, with a smooth activation process. The service has been reliable so far and works well for my everyday mobile needs.
25 settembre 2026
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Risposta di Hey!Broadband
Hey! Rachel,
Thanks so much for your 5-star review! We’re delighted to hear you found the setup and activation process smooth and easy, and that your service has been reliable for your everyday mobile needs. We really appreciate your feedback! 😊
Best wishes,
Khushi
H!B
WARNING
WARNING - ABSOLUTE SH1T DO NOT CHANGE YOUR BROADBAND FOR HEY.IF YOU THINK THEY ARE GIVING YOU NEW THIS THAT AND ITS CHEAPER. CUSTOMER SERVICE IS USELESS AND TECH SUPPORT IS EVEN WORSE. THEY CANT FIX AND WONT REFUND. NIGHTMARE THEY WONT EVEN SEND ENGINEER OUT.
My father is in his 90's and depends on a reliable service, We have been calling Hey mulitple times every week to fix this SH1T connection since joining. We had perfectly good wifi with BT and now with Hey the IT dept said to update and buy new nods so we changed our old linkys ones and spent a further £500 to - TP-Link Deco BE65 Whole Home Mesh Wi-Fi 7 System with Built-in Antivirus, BE9300, Pack of 3, White and it still hast worked. they wont help or send out an engineer to fix it. All we want is out of this contract as its causing us a lot of problems having to care for elderly. This is a really bad experience and we still havent resolved issue. I had to connect to my vodafone mobile hotspot to get wifi to write this review!
25 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hi Netra,
Thank you for sharing your feedback. We’re sorry to hear how frustrating this experience has been, particularly given your father’s circumstances.
We’ve reviewed the support provided, and our Technical team carried out troubleshooting, including checking the network configuration and escalating the issue to our NOC team. As the connection issues continued, a replacement router was recommended and a work order was raised, with a request also submitted for an engineer visit to be considered.
We appreciate this has taken longer than expected and understand the frustration caused. We hope the replacement equipment helps resolve the remaining issues.
All the best
Khushi
H!B
When the time hits 11pm the internet…
When the time hits 11pm the internet speed drops down to 2mbps?
Slower than Virgin media and even more unreliable.
24 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hi there,
Thank you for sharing your feedback. We’re sorry to hear you’re experiencing a significant drop in speed, particularly at the same time each evening.
As we don’t have enough information to investigate the specific cause from the review alone, we’d like the opportunity to look into this for you. Please contact us at info@heyb.co.uk, quoting this review and your account number or full service address, so our Technical team can investigate.
All the best,
Khushi
H!B
Loved our experience
Loved our experience. Great customer service.
24 settembre 2026
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Risposta di Hey!Broadband
Hey! Gurmeet,
Thanks so much for your 5-star review! We’re really pleased to hear you loved your experience and received great customer service. We really appreciate you taking the time to share your feedback! 😊
Best wishes,
Khushi
H!B
Expert customer service
Rang to cancel contract in the belief I had been mis-sold a contract. Neo Machaba worked through, clarified and confirmed a better contract than anticipated. Very grateful.
24 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! TT,
Thanks so much for your 5-star review! We’re really pleased to hear that Neo took the time to talk everything through with you, clarify the details and help find the right solution. We’ll be sure to pass your kind words on to Neo. 😊
Best wishes,
Khushi
Apart from some installation problems I…
Apart from some installation problems I was still very happy with the whole process
24 settembre 2026
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Risposta di Hey!Broadband
Hey! Peter,
Thanks so much for your 5-star review! We’re glad to hear that, despite a few installation issues, you were still happy with the overall experience. We really appreciate your patience and taking the time to share your feedback! 😊
Best wishes,
Khushi
It’s not very often that the broadband…
It’s not very often that the broadband drops out but hey broadband advise by text as soon as they are aware of a problem in the area and then send regular updates. Repairs or reconnections are very quick. Customer service very good.
17 settembre 2026
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Risposta di Hey!Broadband
Hey! Pauline,
Thanks so much for your 5-star review! We’re really pleased to hear that you’re happy with the reliability of your service and our communication when issues do occur. Keeping customers updated with regular information and getting services restored as quickly as possible is really important to us. Thanks for your kind words about our customer service too! 😊
Best wishes,
Khushi
Pedro Brito was amazing at installing…
Pedro Brito was amazing at installing our internet! Came a day early as he was in the area! Explained what he was doing and why he was doing it and answered any question! Went above and beyond to get it installed! Would definitely recommend!
24 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Sinead,
Thanks so much for your fantastic 5-star review! We’re delighted to hear that Pedro provided such a helpful and professional installation experience, taking the time to explain everything and answer your questions. We’ll be sure to pass your lovely feedback on to Pedro. Thanks for recommending us! 😊
Best wishes,
Khushi
H!B
Risposta di Hey!Broadband
Hey! Shelton,
Thanks so much for your 5-star review! We’re really pleased to hear you received excellent service. We really appreciate you taking the time to leave us your feedback! 😊
Best wishes,
Khushi
I’m very happy with this man which is…
I’m very happy with this man which is helping us by phone call he is fix my problem with new Wi-Fi router Thanks
24 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Karmjit,
Thanks so much for your 5-star review! We’re really pleased to hear that our team member was able to help you over the phone and get your Wi-Fi router issue resolved. We’re glad we could get things working for you! 😊
Best wishes,
Khushi
H!B
Chris bellott was here to fix the WiFi…
Chris bellott
was here to fix the WiFi did a great job 👍🏻
24 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Sgshs,
Thanks so much for your 5-star review! We’re really pleased to hear that Chris was able to fix your Wi-Fi and did a great job. We’ll be sure to pass your kind words on to him! 👍😊
Best wishes,
Khushi
H!B
Service
Cost, speeds, and technical support have all been good. Tech support is always eager to get any issues resolved, even if problems have needed to be escalated.
My only concern has been the outages I’ve experienced in my area of West London, recently: 2 outages in recent months (despite being resolved reasonably quickly), have been less than ideal. However, I’ve generally received (almost) consistently good service, and would be happy to recommend.
21 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Jyoti,
Thanks for your 4-star review! We’re really pleased to hear you’ve been happy with the cost, speeds and support you’ve received, and that our team has been proactive in getting issues resolved.
We’re sorry that you’ve experienced a couple of outages recently. We understand how frustrating interruptions can be, even when they’re resolved quickly. We really appreciate your understanding and your recommendation and we’ll continue working to provide a reliable service and hoping we can turn this around to the 5 star experience we strive for. 😊
Best wishes,
Khushi
H!B
The customer service was extremely…
The customer service was extremely poor! My contract was due to expire on August 26th. In June, I received a call from them asking if I wanted to renew the contract. I said that I would be moving in early August and didn't need a new contract anymore. They said they understood over the phone. But surprisingly, in late July, I received another email reminding me to renew the contract. To confirm if my requirements had been recorded, I called their customer service again and was told that no one had recorded my request to cancel the renewal. So I had to pay an additional £55 for one month. I explained that I wanted to cancel the renewal and lodged a complaint. The phone operator said there would be a complaint handling team contacting me. But the funny thing was that no one contacted me for two months, and even more astonishingly, my broadband service was still being charged. Today is September 24th, which means I still have to pay over £100 more. And I'm overseas and can't receive phone calls, so I repeatedly requested email contact but couldn't get through... Since I'm planning to take out a mortgage and can't affect my credit record, I can't simply cancel the debit card deduction directly... With such a complicated cancellation process, do you really still want to use this broadband service?
24 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey Xiaocui,
Thank you for sharing your feedback. We’re sorry to hear about your experience and the frustration caused by the issues around your cancellation and communication.
We can see that you have been in contact with our Complaints team regarding your concerns. We’re also reviewing how these interactions are handled to help improve the experience for our customers going forward.
Best wishes,
Khushi
H!B
Engineer Chris Bellott attended my…
Engineer Chris Bellott attended my internet today at home, all working perfectly, thanks
23 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Kuljeet,
Thanks so much for your 5-star review! We’re really pleased to hear that Chris got everything sorted and your internet is now working perfectly. We’ll be sure to pass your thanks on to him! 😊
Best wishes,
Khushi
H!B
I had a query about my payment schedule…
I had a query about my payment schedule with HeyBroadband, as I thought I still needed to make a payment this month. The agent was very helpful and clearly explained that my next payment isn’t due until February next year.
This was because I received a 5-month-free promotion for choosing to stay with HeyBroadband instead of moving to toob.
Really happy with the clear explanation and helpful customer service. Thank you, HeyBroadband!
23 settembre 2026
Non scritta su invito
Risposta di Hey!Broadband
Hey! Conrado,
Thanks so much for your 5-star review! We’re really pleased to hear our team was able to clearly explain your payment schedule and put your mind at ease. It’s great to know you received helpful and friendly service, and we’re delighted to have you staying with Hey!Broadband! 😊
Best wishes,
Khushi
H!B
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