Always punctual with delivery service & box left where specified to do so .The ingredients are well packed in box & have always been of good quality .So many great recipes to choose from ,definitely i... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Generally the quality of the food and the portion sizes are good. However, the meal choices are frequently too much of the same old ones. The vegetarian options especially often lack imagination - a... Leggi di più
L'azienda ha risposto
1st order - delivery driver drove across part of driveway they obviously shouldn't have. 2nd order - given radishes instead of tomatoes for one recipe 3rd order - great! 4th order - no recipe car... Leggi di più
L'azienda ha risposto
Great flexibility of menu choices, well laid out website. Ingredients were fresh and good quality. Recipes easy to follow and well laid out. Finished meals were delicious and well priced. Overall very... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
HelloFresh delivers great recipes and fresh ingredients to your home each week. Cook fast healthy recipes designed by nutritionists and chefs.
Informazioni di contatto
Nuova Zelanda
- hellofresh.co.nz
4,0
Molto buono
15K recensioni
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di HelloFresh New Zealand
We are so glad to hear that your boxes always arrive complete and that you enjoy our products!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Risposta di HelloFresh New Zealand
We're so happy you enjoyed the food and found our options and value great. Thank you!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Easy to read the recipes
Easy to read the recipes
Recipes that i have chosen is what I have received
Plenty of food for everyone in fact sometimes there's some leftover
17 marzo 2026
Risposta di HelloFresh New Zealand
We're so glad to hear you find our recipes easy to read and that the meals meet your expectations for quantity. Thank you for your positive feedback!
- Daren
Non-existent service
Three times getting pita bread instead of ingredients. Unable to contact customer service - logging into the app and browser is difficult and not user friendly. Really when there is an issue it’s impossible to talk to someone or sort it out - no transparency on where I contact or to raise concerns.
6 marzo 2026
Risposta di HelloFresh New Zealand
Hi Jamie,
Thank you so much for providing your feedback!
I am really sorry to hear about your experience, this is definitely not the HelloFresh way. Your feedback is important to us, and we’ve reached out to help resolve your concerns.
I’ve sent an email with a resolution and am happy to discuss anything further to make things right. We want to ensure you have a positive experience with HelloFresh and we are here to help!
Daren
Customer Resolution Specialist
HelloFresh
Convenience
You choose the meals you want, they arrive.
So easy and convenient. Huge bonus as it is less time spent at the Supermarket! No waste as you use everything in the meal kit. nothing left in the fridge going bad!
6 marzo 2026
Risposta di HelloFresh New Zealand
We're so happy to hear you find our meal selection and delivery convenient! It's wonderful that our kits help reduce supermarket trips and food waste. Thank you for your positive feedback!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
Risposta di HelloFresh New Zealand
We're so glad you enjoyed our meals and delivery! We appreciate your feedback about plastic and are always improving.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
We have noticed recently the quality &…
We have noticed recently the quality & quantity of the produce has improved greatly. Credits on poor quality items have always been easy to get but it was a bit of a hassle to do it regularly. We only requested a credit when produce was inedible and not when the quantity was lacking. We were considering cancelling our boxes. Now we are very happy and wanted to acknowledge that we have noticed a vast improvement in our produce.
10 giugno 2026
Non scritta su invito
Risposta di HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz 💬
Happy cooking! 😊
- Elise 💚
What a joke hello fresh
Customer service is appalling they cannot help you with problems the company takes two payments in a week and then it does not resolve the issue ,twice this has happened and they just blame the bank ,they can't even deliver packages where they are meant to go , absolutely disappointing would not recommend this company to anybody, I was even asked to share my bank details via Facebook Messenger by one of the customer service reps absolutely appalling , then another representative told me he would rather lose me as a customer then resolve my delivery issues , piss poor attitude
3 marzo 2026
Risposta di HelloFresh New Zealand
We are truly sorry to hear about your frustrating experience. We are actively investigating these serious concerns regarding payments, deliveries, and the conduct of our representatives. We appreciate you bringing this to our attention.
We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
Protein portions are too small for 4…
Protein portions are too small for 4 people and should be at least 200g each. I feel like they have reduced over time to cover costs.
10 febbraio 2026
Risposta di HelloFresh New Zealand
We appreciate you sharing your concerns about the protein portion sizes. We understand your expectation for larger servings and will certainly review our current offerings. Your feedback is valuable as we continuously strive to improve.
If you ever need a hand with your account or have any questions or feedback you can reach our awesome Customer Care team here:
Phone - (09) 886 9589
Live chat - hellofresh.co.nz
Facebook DM - http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Ricka💚
Great recipes!
8 maggio 2026
Risposta di HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
hi there unfortunately we were…
hi there unfortunately we were delivered mouldy beans in our box last week. other than that we are really happy I have photos and dates if you need them .
5 maggio 2026
Risposta di HelloFresh New Zealand
We are truly sorry to hear about the mouldy beans in your recent delivery. We appreciate you bringing this to our attention and are glad you're otherwise happy.
Thank you for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
I’m loving all the meals and the fact…
I’m loving all the meals and the fact everything needed is suppled I have recommended to a lot of people
26 maggio 2026
Risposta di HelloFresh New Zealand
We're so glad you're loving our meals and the convenience! Thank you for recommending us to others. We appreciate your support!
- Daren
Fantastic fresh ingredients with…
Fantastic fresh ingredients with interesting recipes and generous portions
6 giugno 2026
Non scritta su invito
Risposta di HelloFresh New Zealand
We're so glad you enjoyed our fresh ingredients, interesting recipes, and generous portions! Thank you for your wonderful feedback.
- Daren
Fantastic fresh ingredients
Fantastic fresh ingredients, interesting yet simple recipes and very adequate portions.
28 maggio 2026
Risposta di HelloFresh New Zealand
We're so happy you're enjoying the fresh ingredients, recipes, and portions! Thank you for the wonderful feedback.
- Daren
I really like having everything i need…
I really like having everything i need in the one bag and having delicious recipes without having to think too hard! Great that the chiller bags are now recyclable.
28 aprile 2026
Risposta di HelloFresh New Zealand
We're so glad you appreciate the convenience of having everything in one bag and enjoy our delicious, easy-to-follow recipes! We're also happy you like our recyclable chiller bags. Thank you for your positive feedback!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Blanch 💚
I enjoy not having to think about what…
I enjoy not having to think about what I am going to cook.
10 febbraio 2026
Risposta di HelloFresh New Zealand
We're so glad you're enjoying the convenience of our service! Thank you for sharing your positive feedback.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Blanch 💚
Loved the food but can’t delivery to my…
Loved the food but can’t delivery to my rural address and no where in our town will allow drop off for perishable food unfortunately. Maybe one day Hello Fresh will be able to.
12 maggio 2026
Risposta di HelloFresh New Zealand
We're happy to hear you loved the food! We understand the challenges with rural delivery and appreciate your patience as we work to expand our services.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Blanch 💚
Great food and selection easy to get a…
Great food and selection easy to get a hold of when needed
17 marzo 2026
Risposta di HelloFresh New Zealand
We are so glad you enjoyed our food and selection! We appreciate your kind words.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Blanch 💚
I would like the option to for a fortnightly basis only
I would like the option to for a weekly or a fortnightly basis. It is very unhelpful to have to go in on a weekly basis to skip delivery dates. Would be much easier to have the option available for fortnight meals only.
5 agosto 2025
Risposta di HelloFresh New Zealand
Hi,
Thank you for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested contact information.
I hope we can turn this around and give you the true HelloFresh experience.
Blanch
Customer Resolution Specialist
HelloFresh
Risposta di HelloFresh New Zealand
We are so glad you enjoyed our tasty, easy-to-prepare meals. We appreciate your positive feedback!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
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