Always punctual with delivery service & box left where specified to do so .The ingredients are well packed in box & have always been of good quality .So many great recipes to choose from ,definitely i... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Generally the quality of the food and the portion sizes are good. However, the meal choices are frequently too much of the same old ones. The vegetarian options especially often lack imagination - a... Leggi di più
L'azienda ha risposto
Great flexibility of menu choices, well laid out website. Ingredients were fresh and good quality. Recipes easy to follow and well laid out. Finished meals were delicious and well priced. Overall very... Leggi di più
L'azienda ha risposto
1st order - delivery driver drove across part of driveway they obviously shouldn't have. 2nd order - given radishes instead of tomatoes for one recipe 3rd order - great! 4th order - no recipe car... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
HelloFresh delivers great recipes and fresh ingredients to your home each week. Cook fast healthy recipes designed by nutritionists and chefs.
Informazioni di contatto
Nuova Zelanda
- hellofresh.co.nz
4,0
Molto buono
15K recensioni
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As advertised.
Great recipes, especially to share the cooking load across the whole family. Noone asks "What's for dinner". As advertised, as expected. Deliveries prompt, communication spot on. I would like to see a return to less soft plastic, more paper bags.
14 aprile 2026
Risposta di HelloFresh New Zealand
We're so glad to hear you're enjoying our recipes and that they're helping with family meal planning! It's wonderful that our deliveries and communication have met your expectations. We truly appreciate your feedback regarding the packaging and are actively exploring ways to reduce soft plastic and increase paper alternatives.
Incredible choice
Every meal is a lot more tasty that I thought they would be. I’ve done food boxes years ago and it became very same same in taste. I love that you can choose from so many meals and that it’s easy to change how many people and meals you get. Great for flexibility.
4 agosto 2026
Risposta di HelloFresh New Zealand
We are so happy to hear that our meals have exceeded your expectations and that you're enjoying the variety! We understand how important flexibility is, and we're glad our options for changing meal and serving sizes are working well for you. Thank you for your wonderful feedback!
Hellofresh is fantastic
Hellofresh is fantastic, fresh amazing ingredients with it seems hundreds of recipes. We have been enjoying it for nearly a year and certainly don't look like changing.
21 agosto 2026
Risposta di HelloFresh New Zealand
We're so happy to hear you've been enjoying our fresh ingredients and wide variety of recipes for nearly a year! It's wonderful to know you're not looking to change. Thank you for your fantastic feedback!
The quality of the food in the boxes is…
The quality of the food in the boxes is excellent. The recipes are full of flavour and easy to cook.
20 agosto 2026
Risposta di HelloFresh New Zealand
We're absolutely delighted to hear that you're enjoying the excellent quality of our food and finding our recipes flavorful and easy to prepare! Thank you for sharing your positive experience with us.
Love the different flavors you come up…
Love the different flavors you come up with
Keep all the ingredients together for each meal so I know that is what I need for the meal
14 luglio 2026
Risposta di HelloFresh New Zealand
We're so happy to hear you enjoy our diverse flavors! We appreciate your feedback regarding keeping ingredients together for each meal; we'll certainly consider this for future improvements.
The meals are tasty and I appreciate…
The meals are tasty and I appreciate the convenience, however every week there is something wrong. Either with the ingredients or the delivery, or the instructions or not including the right recipe, or no recipes at all. I don’t think I would recommend your service to others.
5 maggio 2026
Risposta di HelloFresh New Zealand
Hi Andrew,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Elise
Customer Resolution Specialist
HelloFresh
Apart from the meat for tonight’s…
Apart from the meat for tonight’s dinner I am really happy with the meals. Unfortunately when preparing tonight’s meal (Teriyaki ginger beef - No.2) there were two big pieces of fat with no meat attached and also several pieces of meat that were 3x the size of the rest. It appeared whoever packed the meat was having a bad day! Unfortunately, not the usual high quality I’ve come to expect from Hello Fresh. I’m hoping it won’t happen again.
20 agosto 2026
Risposta di HelloFresh New Zealand
We appreciate you sharing your feedback regarding the Teriyaki ginger beef meal. We are genuinely concerned to hear about the quality of the meat you received, particularly the excess fat and inconsistent sizing. We understand this is not the high standard you expect from us, and we are disappointed that your experience fell short. We are actively reviewing our packing processes to prevent similar occurrences in the future and ensure the consistent quality of all our ingredients. We value your continued support and are committed to providing you with excellent meal experiences.
Your ingredients are excellent and your…
Your ingredients are excellent and your recipes are so easy to follow producing a delicious meal.
18 luglio 2026
Risposta di HelloFresh New Zealand
Thank you for your wonderful five-star review! We are so pleased to hear that you're enjoying our ingredients and finding our recipes easy to follow, leading to delicious meals. We appreciate your kind words!
Good choice of meals
Great variety of meals and we're enjoying the quick meals at the moment. I would encourage you to look at the calories, sugar and sodium levels of each recipe as they can be very high. Also the salad part of the meals are a bit boring, I wouldn't call spinach and radish a salad? Can't say I love all the plastic satchets either. The convenience of having all your meals planned and delivered is definitely worth it!
20 agosto 2026
Risposta di HelloFresh New Zealand
We're glad you're enjoying the convenience and variety of our quick meals! We appreciate your valuable feedback regarding the nutritional content, salad components, and plastic packaging. We are always working to improve our offerings and your suggestions are incredibly helpful as we review our recipes and sustainability practices. We understand your desire for more diverse salads and are looking into ways to enhance them.
I like the convenience and tasty…
I like the convenience and tasty recipe. Sometimes the flavour can get quite repetitive. There are also times where the ingredients are not always fresh.
28 luglio 2026
Risposta di HelloFresh New Zealand
Hi Mei,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Elise
Customer Resolution Specialist
HelloFresh
Proportions of ingredients are often…
Proportions of ingredients are often way off the mark. For example 2 small potatoes for two people can barely make enough chips for 1.
When getting double protein, theres often not enough seasoning to spread across.
The cheesecakes are disgustingly, no surprise they're offered for free
12 maggio 2026
Risposta di HelloFresh New Zealand
Hi Shannon,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Elise
Customer Resolution Specialist
HelloFresh
Good quality ingredients
Good quality ingredients, varied selection of recipes, great delivery setvice
21 gennaio 2026
Risposta di HelloFresh New Zealand
We are so happy to hear that you appreciate the quality of our ingredients, the variety of our recipes, and our delivery service. Your positive feedback is truly valued!
Only worth it at 40% off
Many vegetables are either tiny or in poor condition, there is so much non recyclable waste and there are more and more menu items that cost extra.
It's convenient and worth it at 40% off only. My Food Bag is far better at the above.
30 giugno 2026
Risposta di HelloFresh New Zealand
Hi Hayden,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Elise
Customer Resolution Specialist
HelloFresh
Delivery and menu…
So far we were meant to have had 3 boxes. The 1st was delivered at our neighbour, rather than at ours. 3rd one hasn't arrived at all. After a long hassle on phone, the agent told us it will be reimbursed. Still waiting. But it was inconvenient to scramble around for dinner at 6pm at night.
It is difficult to get a problem resolved. The bod is useless and just keep on saying, "Can't answer your query."
Quality of food ok but very carbohydrate heavy.
17 agosto 2026
Risposta di HelloFresh New Zealand
Hi Andriette,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Elise
Customer Resolution Specialist
HelloFresh
Nice food, saving a fortune at the supermarket
Good business, responsive, quality product
28 aprile 2026
Risposta di HelloFresh New Zealand
Thank you so much for your wonderful review! We're thrilled to hear that you appreciate our responsiveness and the quality of our products. We truly value your feedback!
Loving the variety and flavours...
We are loving the variety of flavours and ingredients.
We eat more fresh and non-processed foods now.
Delivery has always been fantastic except for the one courier who ignored the instructions written on the box.
If I had to fault anything, it would be that some of the items are short dated or the fresh veges dont always last the week without some form of degradation.
28 luglio 2026
Risposta di HelloFresh New Zealand
We are so happy to hear you are enjoying the variety of flavors and ingredients, and that our service helps you eat more fresh, non-processed foods! We appreciate you bringing the delivery instruction issue to our attention; we are always working to improve our courier service. We also understand your concerns regarding short-dated items and the freshness of vegetables, and we are actively looking into ways to enhance our quality control in these areas. Your feedback is invaluable as we continuously strive to improve.
Easy and yummy recipes
Easy and yummy recipes. Really loving trying food that we wouldn’t normally think of cooking 😊
18 agosto 2026
Risposta di HelloFresh New Zealand
We're so glad to hear you're enjoying the recipes and discovering new dishes! It's wonderful to know you're having fun trying new things.
The worst experience of my life
The worst experience of my life. I would strongly suggest using any other provider; everything from the order that I was sent without notification until a text on the day to the cancellation which they wont accept the chat although it says the box is on us and was on the 11th 7 days before delivery the quality of the food fogotten items
11 agosto 2026
Non scritta su invito
Risposta di HelloFresh New Zealand
Hi Jo,
Thank you for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested contact information.
I hope we can turn this around and give you the true HelloFresh experience.
Elise
Customer Resolution Specialist
HelloFresh
Really disappointing experience
Really disappointing experience with HelloFresh. My deliveries were paused and somehow the delivery was unpaused without me realising. Meals were then selected that I wouldn’t have chosen myself, and honestly, looking at the meals that were selected, none of them are even things I would want.
I contacted support as soon as I realised what had happened, but because the box was already in transit there was apparently nothing they could do. I’m also not going to be home until Friday, and the solution was basically to find someone else to collect it.
16 agosto 2026
Non scritta su invito
Risposta di HelloFresh New Zealand
Hi Tristan,
Thank you for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested contact information.
I hope we can turn this around and give you the true HelloFresh experience.
Elise
Customer Resolution Specialist
HelloFresh
Misleading
I reactivated my account solely to browse the meal options and was unaware that doing so would automatically process and charge an order. I was shocked to receive a delivery containing products I would never have selected myself.
Although this may be technically legal, it is, in my opinion, an unethical business practice. Customers should be given a clear warning that reactivating an account will immediately result in an order being placed and charged. Taking payment without making this sufficiently clear is misleading and should not be allowed.
11 agosto 2026
Non scritta su invito
Risposta di HelloFresh New Zealand
Hi Christiaan,
Thank you for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested contact information.
I hope we can turn this around and give you the true HelloFresh experience.
Customer Resolution Specialist
HelloFresh
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