Excellent service from Heart, needed to alter my ‘contract’ with them and Andi C sorted it all with a few hours using the ‘ticket’ system. Their customer service / care is why I’ve been with them fo... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Alex S was very friendly, polite, and super helpful. He went ahead and made the corrections on my behalf without me even asking. He also explained what he'd done and helped me to understand... Leggi di più
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Quite happy with the service from Heart Internet. Have been using them for several years now. Find the service reliable and the communication is great, with a 'personal level' not often found these... Leggi di più
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Great, prompt service I have had several accounts with Heart over about 15 years, however, recently I'd needed to cancel one. I didn't manage to do it correctly, and after logging a ticket, their... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Informazioni di contatto
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, Regno Unito
- sales@heartinternet.uk
- heartinternet.uk
4,7
Eccellente
4K recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Very speedy and friendly response
Very speedy and friendly response. Always helpful and constructive.
12 gennaio 2026
Non scritta su invito
Risposta di Heart Internet
Hi Jeremy,
Thanks for the great feedback! We’re really pleased to hear the response was both speedy and friendly, and that the support has been consistently helpful and constructive.
Kind regards,
Mike
Risposta di Heart Internet
Hi Mark,
Thanks for the kind words! We’re really pleased you found the service quick and helpful.
Kind regards,
Chris
Risposta di Heart Internet
Hi,
Thanks for your feedback! We’re really glad Andrei was able to assist you with patience and care.
Kind regards,
Mike
There when needed
The email and web hosting package has always been very robust and reliable. The tech support, when needed, courteous and prompt in solving the minor issues experienced
8 gennaio 2026
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Risposta di Heart Internet
Hi Tim,
Thank you for the kind words! We’re really pleased to hear you’ve found the hosting reliable and the support team courteous and responsive whenever needed.
Always here to help if anything comes up.
Kind regards,
Chris
I used the online Chat service for help…
I used the online Chat service for help and support with some server related issues on the Staging websites for 2 of our clients.
I was helped by Alexandra and she was incredibly helpful and fixed all my issues with great speed.
Happy with the service we received today.
7 gennaio 2026
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Risposta di Heart Internet
Hi Luke,
Thanks for the lovely feedback! We’re really pleased Alexandra was able to resolve your staging site issues quickly and efficiently, it’s great to hear the service hit the mark.
We’ll be sure to pass on your kind words to her.
Kind regards,
Mike
Quick response time
Quick response time, detailed instructions for a complex procedure and generally helpful customer chat.
7 gennaio 2026
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Risposta di Heart Internet
Hi Karen,
Thanks for the great feedback! We’re glad to hear you received a quick response and found the guidance clear and helpful, especially for a complex task.
Kind regards,
Chris
Fantastic service from every customer…
Fantastic service from every customer support advisor i have dealt with. quick response and always manage to fix my issues
7 gennaio 2026
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Risposta di Heart Internet
Hi Barry,
Thanks so much for the kind words! We’re really pleased to hear that every member of our support team has delivered a great experience and resolved your issues quickly.
Always here whenever you need us.
Kind regards,
Mike
Great support is pivotal
Always there to help, the support I've received has always been great.
I personally think support is a crucial role with any service provider and you should take it into consideration when choosing the right service provider, unfortunately it's often a hidden area that you only appreciate when you really need it.
That's why I wanted to thank Heart Internet for the great level of support they provide.
Long term customer.
6 gennaio 2026
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Risposta di Heart Internet
Hi Ryan,
Thank you for such a considered and meaningful review. You're absolutely right, great support often goes unnoticed until it's truly needed, which is why we put so much emphasis on being there when it counts.
We’re genuinely grateful for your long-term trust and glad to know our team has consistently been able to support you when needed.
Kind regards,
Chris
Mr Adrian Izdrescu provided excellent…
Mr Adrian Izdrescu provided excellent customer service. He was professional, patient, and very clear in his explanations. He responded promptly to my requests and handled everything efficiently. I truly appreciate his support and dedication. It was a pleasant and reassuring experience.
6 gennaio 2026
Non scritta su invito
Risposta di Heart Internet
Hi Chris,
Thank you for the fantastic feedback! We’re so pleased to hear Adrian Izdrescu provided such professional and patient support, and that his clear communication made the experience reassuring and smooth.
Kind regards,
Mike
Huge shout out to Alexandru.
Huge shout out to Alexandru.
Responded very quickly to our support query and was very helpful and friendly.
5 gennaio 2026
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Risposta di Heart Internet
Hi Adam,
Thank you for your review! It's great to hear Alexandru was able to support with your query efficiently and got the job done!
Kind regards,
Mike
Very quick in responding and very…
Very quick in responding and very helpful.
2 gennaio 2026
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Risposta di Heart Internet
Hi Emma,
Thanks for your kind words! We’re really pleased to hear the team responded quickly and was able to help.
Kind regards,
Mike
Very fast response and helped resolve…
Very fast response and helped resolve several issues.
24 dicembre 2025
Non scritta su invito
Risposta di Heart Internet
Hi Joan,
Thanks for the great feedback! We’re really glad the team could respond quickly and help resolve everything for you.
Kind regards,
Mike
Website Hosting
I had trouble modifying my website and Heart Internet put me on the right track to solve my problem
23 dicembre 2025
Non scritta su invito
Risposta di Heart Internet
Hi Stephen,
Thanks for the feedback! We’re really pleased to hear the team was able to point you in the right direction and help you get things sorted with your website.
Kind regards,
Chris
Heart Internet provide good support
I was having difficulty setting up SSL on my web site. Alexandra Maria at Heart Internet helped to set it up and took me through the stages.
22 dicembre 2025
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Risposta di Heart Internet
Hi Frank,
Thanks for the kind words! We’re really glad Alexandra Maria was able to guide you through the SSL setup and make the process straightforward.
Always here if you need anything else.
Kind regards,
Mike
Exceptional customer support - again!
I bug the heck out of the Heart Internet support team, but they always come through for me. On this occasion, Andrew Welsby, Adam Nicholson and Alexandra Maria combined to resolve some SSL issues for me, but I've never received bad customer service or technical support from anyone at Heart. 'Heartily' recommend them...
22 dicembre 2025
Non scritta su invito
Risposta di Heart Internet
Hi Craig,
Thank you for the fantastic feedback! We're really pleased Andrew Welsby, Adam Nicholson, and Alexandra Maria were able to resolve your SSL issues smoothly, and it means a lot to hear that you’ve consistently had great experiences with the team.
Kind regards,
Chris
Excellent service
Excellent service! Speedy and efficient. I've been with Heart Internet since its inception over twenty years ago and a lot has improved to make it a top brand organisation in its field. I can recommend Heart for websites at any level.
Derek Hill
21 dicembre 2025
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Risposta di Heart Internet
Hi Derek,
Thank you so much for your continued support over the years. We’re delighted to hear you’ve seen the improvements over the years and still rate our service so highly.
Your recommendation is greatly appreciated!
Kind regards,
Mike
Alexandru was my appointed customer…
Alexandru was my appointed customer assistance rep. Within 30 mins of raising my ticket he was on the cease, firstly addressing issues with email account setups, and then a bigger issue with inability to send outbound emails from ANY email addresses within this domain
The communication and assistance was very timely, concise, and accurate.
The resolution approach and resolution has been absolutely first class.
Huge thanks to Alexandru!
19 dicembre 2025
Non scritta su invito
Risposta di Heart Internet
Hi Alan,
Thank you for the fantastic feedback! We’re really pleased Alexandru was able to jump on your ticket so quickly and work through both the email setup and outbound issues with such precision.
Kind regards,
Chris
Excellent support regardless of the…
Excellent support regardless of the query. Fantastic service. Really appreciate it.
Sometimes, jugglin' two jobs you, never have the time to respond, but their patience is exceptional.
18 dicembre 2025
Non scritta su invito
Risposta di Heart Internet
Hi,
Thank you for the fantastic feedback! We’re really pleased to hear our team’s support and patience have made a difference, especially when time is tight.
We’re always happy to provide the help you need, no matter the query.
Kind regards,
Mike
reliable and fast
reliable service with quick and helpful response from technical support
16 dicembre 2025
Non scritta su invito
Risposta di Heart Internet
Hi Derek,
Thanks for the kind words! We’re really glad you’ve found the service reliable and our technical support team quick and helpful.
Kind regards,
Mike
Excellent service as always
Excellent service today from Andrew Welsby - very responsive and helpful.
15 dicembre 2025
Non scritta su invito
Risposta di Heart Internet
Hi Jo,
Thanks for the great feedback! We’re really pleased Andrew Welsby was able to assist you so quickly and helpfully, always here when you need us.
Kind regards,
Chris
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