Excellent service from Heart, needed to alter my ‘contract’ with them and Andi C sorted it all with a few hours using the ‘ticket’ system. Their customer service / care is why I’ve been with them fo... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Alex S was very friendly, polite, and super helpful. He went ahead and made the corrections on my behalf without me even asking. He also explained what he'd done and helped me to understand... Leggi di più
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Quite happy with the service from Heart Internet. Have been using them for several years now. Find the service reliable and the communication is great, with a 'personal level' not often found these... Leggi di più
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Great, prompt service I have had several accounts with Heart over about 15 years, however, recently I'd needed to cancel one. I didn't manage to do it correctly, and after logging a ticket, their... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Informazioni di contatto
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, Regno Unito
- sales@heartinternet.uk
- heartinternet.uk
4,7
Eccellente
4K recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Good Support
Although in the end support was not really needed, the response time was good, and the support member pleasant and courteous.
26 gennaio 2026
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Risposta di Heart Internet
Hi Andrew,
Thanks for the feedback! We’re glad to hear the support experience was prompt and courteous, even if it turned out assistance wasn’t needed in the end. Always happy to help!
Kind regards,
Chris
Slow but good support._
I always appreciate the support I get when I get it. I used to get a reply after an hour or sometimes less. Unfortunately these day it takes hours. I got a reply the following day this time. More than 12 hours later. At least it was a good helpful response and Andrew had even sorted out the problem so I was most grateful.
25 gennaio 2026
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Risposta di Heart Internet
Hi Gareth,
Thanks very much for the kind words, I’m really pleased to hear the team were able to help.
We do provide support over the weekend, although it’s with reduced staffing, so replies can sometimes take a little longer during that period. We’re always looking at ways to improve our coverage and service, and feedback like yours is genuinely helpful as we continue to grow and refine how we support our customers.
Best wishes,
Mike
Email inbox inaccessible
14:00 I had an automated reply acknowledging receipt of my ticket.
16:56 Catalin Liviu emailed to say she was looking at the problem.
17:25 Catalin Liviu emailed again to say problem resolved and to please test my system. This I did, and I replied to say thanks and close the ticket.
The time taken to resolve the issue was not a problem for me, hence my 5-star review.
21 gennaio 2026
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Risposta di Heart Internet
Hi Andrew,
Thank you for your detailed and thoughtful feedback. We’re really pleased Catalin Liviu was able to keep you updated and resolve the issue smoothly. It’s great to hear the resolution timeframe worked well for you and that everything was sorted to your satisfaction.
We’ll be sure to pass on your thanks!
Kind regards,
Mike
Alex helped and dealt with my request…
Alex helped and dealt with my request fully and hastly.
22 gennaio 2026
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Risposta di Heart Internet
Hi,
Thanks for your feedback! We’re really pleased Alex was able to handle your request quickly and thoroughly.
Kind regards,
Mike
Great service
Very quick response to my call for help!
Problem sorted within an hour,
Great service, as usual.
21 gennaio 2026
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Risposta di Heart Internet
Hi Jenny,
Thanks for the great feedback! We’re really glad to hear your issue was resolved so quickly and that the service lived up to your expectations once again.
Always here when you need us.
Kind regards,
Chris
Very prompt and helpful replies
21 gennaio 2026
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Risposta di Heart Internet
Hi Timea,
Thanks for the kind words! We’re really pleased you found the replies prompt and helpful.
Kind regards,
Chris
Risposta di Heart Internet
Hi John,
Thanks for your feedback! We’re glad to hear the team responded promptly to your query.
Kind regards,
Chris
I have been with Heart for over 25…
I have been with Heart for over 25 years, and they are always amazing and happy to help. I would highly recommend for hosting and domains.
20 gennaio 2026
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Risposta di Heart Internet
Hi Dom,
Thank you so much for your incredible loyalty over the past 25 years, that truly means a great deal to us.
We’re delighted to hear you’ve consistently had a positive experience, and we really appreciate your recommendation.
Always here when you need us.
Kind regards,
Mike
I was looking into migrating my website…
I was looking into migrating my website from shared hosting to a VPS Lite option.
I gave my reason for the move and Heart Internet were good enough to listen and explain the way forward.
Thank you.
19 gennaio 2026
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Risposta di Heart Internet
Hi Richard,
Thanks for your feedback! We’re really glad the team could take the time to listen to your needs and guide you through the move to VPS Lite. If you need any further help as you make the transition, we’re always here.
Kind regards,
Chris
Excellent Service
My thanks to Alexandra for helping me get to the bottom of my SSL Certificate issue. The problem is, if you do not understand the tech or the jargon, you are left floudering. Alexandra was clear, precise and patient. Thank you so much.
19 gennaio 2026
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Risposta di Heart Internet
Hi Helen,
Thank you for the kind words! We’re really glad you received clear, patient support to help you get your SSL issue sorted. Tech jargon can definitely be overwhelming, so it’s great to hear everything was made easier to understand.
Kind regards,
Chris
Excellent service as always from Heart…
Excellent service as always from Heart Internet and special thanks to Alexandru who dealt with my update quickly and easily keeping me updated through the whole procedure, making sure I was well advised and supported with the bits I had to do my end.
In addition to the above I called on the brilliant support from Heart Internet to guide me through something else that I wasn't confident to tackle, again the help support and advise was there, truly outstanding service.
19 gennaio 2026
Non scritta su invito
Risposta di Heart Internet
Hi Ken,
Thank you for the great feedback! We’re really pleased Alexandru was able to guide you through your update smoothly, keeping you informed and supported throughout.
It's also great to hear the wider team were there when you needed a helping hand with other tasks.
Kind regards,
Mike
Heart Internet
Heart Internet. 10/10, Carmen was super helpful and got things done. Super happy... they are the best.....
19 gennaio 2026
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Risposta di Heart Internet
Hi Kevin,
Thanks so much for the fantastic feedback! We’re thrilled to hear Carmen was so helpful and got everything sorted for you.
We really appreciate the 10/10!
Kind regards,
Chris
great help in providing support
I had a number of confusing issues recently, Alexandru Tiplea did a great job resolving them for me
15 gennaio 2026
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Risposta di Heart Internet
Hi Roger,
Thanks for the great feedback! We’re really pleased Alexandru Tiplea was able to help untangle the issues and get everything resolved for you.
Kind regards,
Mike
Problem resolved
Problem resolved
Quick response on the chat window
15 gennaio 2026
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Risposta di Heart Internet
Hi Mark,
Thanks for the feedback! We’re glad to hear your issue was resolved quickly through chat - always happy to help.
Kind regards,
Chris
Issue solved promptly
Adam Nicholson was very clear with his messages and resolev the issue within a few days.
13 gennaio 2026
Non scritta su invito
Risposta di Heart Internet
Hi Jane,
Thanks for your feedback! We’re really pleased Adam Nicholson was able to communicate clearly and get your issue resolved promptly.
Kind regards,
Chris
Risposta di Heart Internet
Hi Mike,
Thanks for the great feedback! We’re really glad you were happy with the service.
Kind regards,
Chris
These guys are certainly experts in…
These guys are certainly experts in their field. Carmen came on the chat immediately to answer my query and she quickly resolved it. First class
14 gennaio 2026
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Risposta di Heart Internet
Hi Rod,
Thanks for the fantastic feedback! We’re really pleased Carmen was able to jump in straight away and get everything resolved so efficiently.
Kind regards,
Mike
Support from Catalin
The support I got from Catalin was excellent. She was extremely helpful and I am delighted to say I now have the web page working perfectly, thanks to her spotting a very simple error on my part. Her help was very much appreciated.
13 gennaio 2026
Non scritta su invito
Risposta di Heart Internet
Hi Dorothy,
Thanks so much for your kind words! We’re delighted to hear that Catalin’s support made all the difference and helped get your web page running smoothly. It's often those small details that matter most, and we’re really glad she was able to spot it.
Kind regards,
Chris
Quality customer service
Excellent customer service when i was having difficulties making a payment
13 gennaio 2026
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Risposta di Heart Internet
Hi Malcolm,
Thanks for your kind feedback! We’re really pleased our team could assist you quickly when you ran into issues with your payment.
Kind regards,
Mike
Very speedy and friendly response
Very speedy and friendly response. Always helpful and constructive.
12 gennaio 2026
Non scritta su invito
Risposta di Heart Internet
Hi Jeremy,
Thanks for the great feedback! We’re really pleased to hear the response was both speedy and friendly, and that the support has been consistently helpful and constructive.
Kind regards,
Mike
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