Good customer service
Good customer service. They answered my question about my order quickly and kept me updated until it arrived.
15 agosto 2026
Non scritta su invito
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Dettagli dell'azienda
Informazioni di contatto
2,2
Scarso
10 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 11% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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2,2
Warning
Warning, warning!! Don't give your money to this company. They don't deserve even 1 star. What a scam. They advertise fabulous looking clothes, and advertise a lovely looking shop situated in what looks like main street Kenmare!
They are not an Irish company - the goods come from China. Dress I ordered doesn't resemble in any way what I thought I was getting. Fabric is the cheapest of cheap and so poorly made you couldn't possibly even suck up your mistake and wear it. It's literally fit for the bin and I'm not exaggerating! Didn't bother trying for refund having read other horror stories. Crooks!!! Lesson learned!!!
22 settembre 2026
Non scritta su invito
Quality desperate size wrong no styling…
Quality desperate size wrong no styling absolutely atrocious. Avoid at all costs
23 settembre 2026
Non scritta su invito
Wish I had researched this company…
Wish I had researched this company before ordering!!
Assumed it was Irish due to the picture of an actual shop. It took alot longer to receive the pair of shoes constantly changing the delivery date.
Received the shoes wrapped in plastic was my first clue, the second being the shoes looked like a pair you would buy on Temu for 10e. So very disappointed considering I paid over 50e!!! No point in chasing a refund as I have read that is more cost with little satisfaction. Lesson learned, research before buying
19 settembre 2026
Non scritta su invito
I ordered an item on 23rd August and…
I ordered an item on 23rd August and despite saying they post in 1-3 days it was not posted until 31st August. Fast forward today is the 19th September and I have still not received the item and no one is responding to my emails or online contact form. Now reading these other reviews It doesn’t seem to be an Irish store at all. Wish I had researched first!
Just an update on my order…it arrived this week, a month after I ordered it. But as expected the item looks nothing like the original item I ordered. The material is poor and it looks quite cheap compared to the quality I thought I was going to receive. As I will have to pay for my own return and this will probably cost a lot I will probably hold on to it and send it to the charity shop! But an absolute waste of €40!
23 agosto 2026
Non scritta su invito
This is a scam website
This is a scam website
This is not a shop located in Galway as the online store suggests on Facebook page and pictures of a shopfront in Galway
Avoid !!
16 settembre 2026
Non scritta su invito
Avoid this scam Chinese company
Chinese scam company. Not based in Ireland. Avoid at all costs.
11 settembre 2026
Non scritta su invito
Scam - avoid
Scam - avoid. They are not based in Ireland like they claim. I have still not received my order and now have the hassle of trying to get my money back from my bank.
11 settembre 2026
Non scritta su invito
Not an Irish company
Not an Irish company. It is a chinese company scam
1 settembre 2026
Non scritta su invito
This company is based in China not Galway
Bought from this website was led to believe it was based in Galway.The cost was 49.95 quality of the goods was terrible size was way out .I requested a refund went back and forward for some time with no luck had to go to PayPal to get a return address.
Address was in China and cost another 23 euro to return had to reopen a case with PayPal company refunded .95 cent PayPal closed the complaint avoid this company it's a scam I am out 72 euro cautious ordering online now unless it's a company I know.
1 dicembre 2025
Non scritta su invito
Risposta di Hazel & Orlaith
We are genuinely sorry to read this. Paying for an item that did not fit, then having to chase a return and cover postage on top of it, is not the experience anyone should have with us, and we understand why you feel let down. We would like to look at this properly rather than leave it where it stands, so please email support@hazelandorlaith.com with your order number and we will go through the return costs and what can be put right. Your feedback on sizing has also been passed on to the team so it is looked at.
The Hazel & Orlaith Team
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