I’m am very disappointed with my experience and would strongly advise others to think twice before ordering from this company. I purchased a coat for my daughter which never arrived, i paid... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
good and soft material. good Price . nice jacket. I Love it i got 3 different colors already
L'azienda ha risposto
PUFFIT Do NOT refund or exchange on ANYTHING. My Delivery took over 3 weeks to UK address. At time of order, DELIVERY timescale stated 3 to 8 workings day delivery. They do not offer refunds. Even whe... Leggi di più
L'azienda ha risposto
I received my coat happy i was happy with it but it was really big .So I put in to return it in the returns pages to be told the next day we don't do returns. I had ready put an order in for a smalle... Leggi di più
L'azienda ha risposto
2,8
Nella media
24 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
No refunds if it's not the correct size!
The coat is far too big and I can't return it. This is a joke!
I will never buy anything from this company again.
24 aprile 2026
Non scritta su invito
Risposta di Puffit
Dear Customer,
We are very sorry to hear about your experience and the frustration this situation has caused.
We understand that the sizing did not meet your expectations, and we regret that this led to a disappointing experience.
We are pleased that we have since been able to get in contact with you and review your case. Our team has worked with you to address the matter, and we appreciate your time and communication throughout the process.
If there is anything further we can assist you with, please feel free to reach out to our support team at any time.
We truly value your feedback and are committed to continuously improving our products and service.
Sincerely,
PUFFIT Customer Support Team
good and soft material
good and soft material. good Price . nice jacket. I Love it i got 3 different colors already
14 aprile 2026
Risposta di Puffit
Dear Customer,
Thank you so much for your lovely review!
We're delighted to hear you love the jacket and are happy with the material and price.
Your satisfaction means everything to us, and we look forward to serving you again soon.
Best regards,
PUFFIT Customer Support Team
Impeccable craftsmanship
Impeccable craftsmanship. Highly recommend.
8 aprile 2026
Non scritta su invito
Risposta di Puffit
Dear Customer,
Thank you so much for your thoughtful review! We truly appreciate your compliment on our impeccable craftsmanship. It encourages us to keep refining every detail. Thank you for your high recommendation—we look forward to serving you again.
Sincerely,
PUFFIT Customer Support Team
AVOID IF YOU DON'T WANT THE HASSLE
I’m am very disappointed with my experience and would strongly advise others to think twice before ordering from this company.
I purchased a coat for my daughter which never arrived, i paid extra for express shipping. Communication from the company was either non-existent or completely unhelpful, leaving me chasing updates with no clear answers.
Thankfully, I paid via PayPal and had to open a dispute. After going through the process, PayPal ruled in my favour and I’ve now been issued a full refund — which says a lot about how this situation was handled.
It’s incredibly frustrating and stressful when you’re left out of pocket and without the item you paid for, especially when it’s for your child.
I wouldn’t trust this company again and would urge others to be very cautious before placing an order.
Avoid if you don’t want the hassle.
30 marzo 2026
Non scritta su invito
Risposta di Puffit
Dear Customer,
We are extremely sorry to hear about your terrible experience and sincerely apologize for the distress and inconvenience this has caused you and your daughter.
Your feedback is deeply concerning to us, and we will immediately investigate what went wrong with the shipment and our support process to prevent this from happening to any other customer.
We are glad to hear PayPal has assisted with a full refund. If you require any further assistance or wish to give us the chance to make this right, please feel free to contact our support team directly.
We truly value your trust and are truly sorry we failed to meet your expectations.
Sincerely,
PUFFIT Customer Support Team
Risposta di Puffit
Dear Customer,
Thank you so much for your wonderful feedback!
We're thrilled you love PUFFIT and appreciate your recognition of our amazing quality.
Your support means a lot to us and we look forward to serving you again soon.
Sincerely,
PUFFIT Customer Support Team
Risposta di Puffit
Dear Customer,
Thank you so much for your wonderful feedback!
We're thrilled you love PUFFIT and appreciate your recognition of our amazing quality.
Your support means a lot to us and we look forward to serving you again soon.
Sincerely,
PUFFIT Customer Support Team
Risposta di Puffit
Dear Customer,
Thank you for your kind review!
We're so glad our jackets kept you comfortable and warm all winter long
Your satisfaction is our greatest motivation, and we look forward to serving you again.
Sincerely,
PUFFIT Customer Support Team
Scam
Scam. No information on website suggesting items shipped from china. Waiting weeks for order. No communication.
17 marzo 2026
Non scritta su invito
Risposta di Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
I received my coat but could not get a refund
I received my coat happy i was happy with it but it was really big .So I put in to return it in the returns pages to be told the next day we don't do returns. I had ready put an order in for a smaller size.This is disgusting that you can't return the item on it not being too big.I ordered my normal size .It also cost £60 .Company's like this should be stopped.
22 marzo 2026
Non scritta su invito
Risposta di Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
The zip broke off the jacket and was…
The zip broke off the jacket and was told could not return over the 30 days very dissapponted i have other puffit coats and it has put me off buying again
2 febbraio 2026
Non scritta su invito
Risposta di Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Zip broke after a few wears along the…
Zip broke after a few wears along the front of jacket but because it was outside 30days no return or replacement possible. Extremely poor customer service!
12 febbraio 2026
Non scritta su invito
Risposta di Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
DON'T WASTE YOUR MONEY
DON'T WASTE YOUR MONEY. Your typical cheap China coats, fine. HOWEVER THEY DON'T DO RETURNS AND THEIR CUSTOMER SERVICE IS TERRIBLE. I wish I could triple size those words.
I bought some coats, followed sizing recommendations - read a million reviews - read their return policy and somehow the ones I got were giant and I'm not small person. When I went to return them the day after I got them - they denied it and then when I asked why - all they said in their email was - we don't do returns. That's it!
It's basically like a scam, you can't even leave review on their website only on trust pilot and they don't do returns for online clothing sales, that's insane. Plus if you DON'T DO RETURNS - why do you have a return policy listed on your website!!!!!!!!! Makes it feel super sceezy,
9 febbraio 2026
Non scritta su invito
Risposta di Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Nice Jackets
Customer were prompt and rectified situation.
Jacket was good quality
30 gennaio 2026
Non scritta su invito
Risposta di Puffit
Dear Customer,
Thank you so much for your kind feedback and positive recognition! 😊
We’re glad our team could respond promptly and resolve the matter for you, and we’re delighted that you’re satisfied with the quality of the jackets.
Your support means a lot to us. We will keep maintaining high-quality products and thoughtful customer service for every purchase.
Wish you a wonderful day!
Sincerely,
Puffit Customer Support Team
Man kann bei dem Retourenprozess normal…
Man kann bei dem Retourenprozess normal auswählen, dass die Jacke beispielsweise entweder zu groß oder zu klein ist. Dann stellt man eine Retourenanfrage. Diese wird abgelehnt! Eine Rücksendung ist nicht erlaubt, obwohl es anders beim Kauf steht. Betrug!
15 gennaio 2026
Non scritta su invito
Risposta di Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Ordered from this company and have had…
Ordered from this company and have had the worst experience. I ordered two items and they were sent in two separate packages. I did not receive my second item. I reached out to customer service department and they rudely told me it was delivered and there was nothing they could do. I let them know that nothing had been delivered and they send me a picture of my mailbox yet the notification mentioned it was left at my door. Why would the delivery driver show a mailbox if they have no access to it? My package is was not delivered and they refuse to offer a solution. Now I’m out of $50. Do not order from them, they do not care about customers.
6 gennaio 2026
Non scritta su invito
Risposta di Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Nach 1 Woche 2 Jacken kaputt
Nach 1 Woche Tragezeit ist der Gummizug von 2 den selben Jacken in versch. Farben kaputt gegangen. Total schlechte Qualität. Würde nie wieder dort kaufen.
23 dicembre 2025
Non scritta su invito
Risposta di Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Do not recommend
Do not recommend. Website states ‘easy returns’ which is not the case.
I reported that the jacket is a completely different colour to the website which it is but they will not refund.
13 novembre 2025
Non scritta su invito
Risposta di Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Didn't receive my hat from.pink bag…
Didn't receive my hat from.pink bag givaway really sad 😞 wasn't shipped so cancelled
23 ottobre 2025
Non scritta su invito
Risposta di Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Terrible
Terrible, do not order!! The coat has lost any padding in the neck in less than a week of wearing. The email address is undeliverable and I can not contact for a refund. Looking at these reviews I wouldn’t get one anyway. Cheap rubbish, stay clear.
14 ottobre 2025
Non scritta su invito
Risposta di Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Awful company delivered to wrong adress…
Awful company delivered to wrong adress as you can see on the GPS delivery and will not refund or replace item rip off company ! Im now and fair bit out of pocket for something iv not received i have already provided my order number on trustpilot and several times through other means iv since done a charge back from my bank
22 giugno 2025
Non scritta su invito
Risposta di Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Come funziona Trustpilot
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