Harvey Norman United Kingdom - Harvey Norman Gracechurch Recensioni 

190
•
TrustScore 4.5 su 5

4,7

Unit 14-20 The Parade, Gracechurch Shopping Centre, The Parade, B72 1PD Sutton Coldfield, Birmingham, GB

•

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Aaron the store manager was amazing!! Came back the following week to purchase a tilt and lift chair for my grandad and his help couldn’t have been better. Gave us information along every step and ke... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

This week in Harvey norman i purchased a Hisense microwave and the service from Hayley was excellent.I called in today and bought a sage blue kettle with a matching toaster,Once again Louise and Hayle... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Very quiet when we went in, went to look at sofas a man who I presume was the manager wearing a white shirt was walking about but didn’t approach us , we sat on a few sofas and left. I fully appre... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was interested in purchasing a new cooker, spoke st length with Steve the manager who was very knowledgeable which enabled me to hopfully make the right decision. Thank you

L'azienda ha risposto


Dettagli dell'azienda

  1. Grande magazzino
  2. Negozio di biancheria da letto
  3. Negozio di computer e accessori
  4. Negozio di divani
  5. Negozio di elettronica
  6. Negozio di mobili

Scritti dall'azienda

With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.


Informazioni di contatto

  • Unit 14-20 The Parade, Gracechurch Shopping Centre, The Parade, B72 1PD, Sutton Coldfield, Birmingham, Regno Unito

  • 0121 823 0590

4,7

Eccellente

TrustScore 4.5 su 5

190 recensioni

5 stelle
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4,7

Tutte le recensioni

(190)

1025 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

The Staff member Was Extremely Helpful

The Staff member, Grey, at Sutton Coldfield store, went out of her way to be helpful & friendly. A great experience.

25 giugno 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Ann Robinson,

We are so glad to hear you had a great experience at our Sutton Coldfield store. We appreciate your kind words!

Kind Regards,
Victoria

Valutata 5 stelle su 5

Maya processed my order quickly and…

Maya processed my order quickly and very efficiently and also beside emailing she phoned to make sure all was OK.
I just wish all sales people were as attentive and helpful.

25 giugno 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Jill,

We're so glad to hear about your positive experience with us and appreciate you sharing your kind words!

Kind Regards,
Kevin

Valutata 5 stelle su 5

Friendly staff and great store/website

Able to reserve with a 10% deposit and pick up in store. Great as it was to get a Dyson fan, needed urgently! All staff so friendly and Grace super helpful and also offered to carry it to my car. Park in Gracechurch level 1 and there is a door direct from the car park into the store. Will definitely be back.

24 giugno 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Lisa,

We're so happy to hear you had such a positive experience with us, especially finding the Dyson fan you urgently needed! We appreciate your kind words about our friendly staff and the helpfulness of our team members. We look forward to your next visit!

Kind Regards,
Kevin

Valutata 5 stelle su 5

Excellent service from Steve B in Sutton Coldfield

Steve B in Sutton Coldfield gave such brilliant service to me today. After visiting a few days ago and speaking to someone who wasn’t as knowledgeable, Steve talked me through my options and helped me to understand the different functions of the cooker. I bought a cooker and a fridge freezer - both price matched and an excellent deal on delivery. Steve was friendly, knowledgeable, efficient and kind.

24 giugno 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi there,

We are so happy to hear about your positive experience with our team member. It's wonderful to know that you received such brilliant service and found the assistance helpful in understanding your options. We appreciate you sharing your kind words and are delighted you found an excellent deal.

Kind Regards,
Kevin

Valutata 5 stelle su 5

Purchase of a Meaco Fan 1056P

The product (a Meaco fan) was displayed so it could clearly be viewed;
The sales assistant (Grey) knew about the product and was able to answer our questions;
She was also helpful in taking this and another product out to our car on the second floor of the Gracechurch car park.

22 giugno 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi John,

We are so pleased to hear about your positive experience with our product display and the helpfulness of our sales assistant. We appreciate you sharing your feedback!

Kind Regards,
Kevin

Valutata 5 stelle su 5

Michelle in small appliances at the…

Michelle in small appliances at the Gracechurch store was an amazing help at locating, ordering and seeing through my purchase. Would definitely go back again.

21 giugno 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Mit,

We're so glad to hear about your excellent experience with our team member. We appreciate your kind words and look forward to your next visit!

Kind Regards,
Victoria

Valutata 5 stelle su 5

Amazing store and team...went on line

Amazing store and team...went on line, made the purchase and the team from the store called within 15 minutes to say that the item was ready, turned up and the team loaded it into the car! Excellent, highly recommended.

21 giugno 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Adam Barnicle,

We're so glad to hear about your excellent experience with our online purchase and pickup service! We appreciate your kind words and recommendation.

Kind Regards,
Victoria

Valutata 5 stelle su 5

Popped in store today to pick up an air…

Popped in store today to pick up an air conditioner for my Dad who has COPD. Harvey Norman had stock when no one else did. Michelle and Jack were really helpful bringing the box out to me and loading it in the car. Love the staff and service here - you can view a wide range of products in the flesh which is so useful. Amazing to get such a great store back in Sutton. I wish them every success and will certainly shopping back in store soon.

21 giugno 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Paul Bird,

We are so glad we could help your father. It's wonderful to hear our team provided excellent service and that you appreciate our product range. We look forward to your next visit!

Kind Regards,
Victoria

Valutata 5 stelle su 5

The customer service and knowledge from…

The customer service and knowledge from both Hamza and Jaspreet was second to none. Really helped us and explained the differences between the laptops and knew which ones to recommend. Both Hamza and Jaspreet are a huge credit to Harvey Norman and through their excellent service we will certainly be back to purchase more home appliances etc when needed. Thank you both for such professional service which made the process so much easier.

20 giugno 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Sam,

We are delighted to hear about your excellent experience with our team. It's wonderful that we could assist you so thoroughly and make your process easier. We truly appreciate your kind words and look forward to serving you again.

Kind Regards,
Kevin

Valutata 5 stelle su 5

Great experience at Harvey Norman

We saw salesperson called Dee and explained what we were looking for. He was pleasant, informative about the furniture we were looking for, he demonstrated the mechanism of the sofa bed taking his time with us. As the furniture is for a static caravan he advised taking measurements of the doors and masking taping the floor to ensure fit. There was no hard sell and he said he would be pleased to see us when we had made our minds up. We went in yesterday to order. Dee served us and the service was great. Good old fashioned customer service.

19 giugno 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Carole ,

We are so pleased to hear about your excellent experience with us and appreciate you sharing your positive feedback. It's wonderful to know our team provided such helpful and thoughtful service. Thank you for choosing us!

Kind Regards,
Kevin

Valutata 5 stelle su 5

Very knowledgeable and supportive…

Very knowledgeable and supportive colleagues, served by Jack who was new but really looked after us, very impressed as this was my first visit to the store!

19 giugno 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Jason,

We're so glad you had such a positive first visit and found our team knowledgeable and supportive. We appreciate your kind words!

Kind Regards,
Victoria

Valutata 5 stelle su 5

Taz and Hamza were both really helpful…

Taz and Hamza were both really helpful and professional! Thank you - great service! (Sutton coldfield store)

16 giugno 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Clare,

We are so glad to hear you had a great experience with our team. Thank you for your kind words!

Kind Regards,
Kevin

Valutata 5 stelle su 5

First visit to the new store in Sutton…

First visit to the new store in Sutton Coldfield. Very impressed with both the wide selection of products & knowledge/service of the staff. Made a purchase & will certainly be visiting again soon. Price matching too!

13 giugno 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Jo,

We're so glad you enjoyed your first visit to our new Sutton Coldfield store! We appreciate your kind words about our product selection, staff, and price matching. We look forward to seeing you again soon!

Kind Regards,
Kevin

Valutata 5 stelle su 5

Dee the sales person gave excellent…

Dee the sales person gave excellent service and took the time to make sure that we were purchasing exactly what we wanted.

12 giugno 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Andy,

We're so glad our salesperson provided excellent service, ensuring you found exactly what you wanted. Thank you for sharing your positive experience.

Kind Regards,
Kevin

Valutata 5 stelle su 5

Excellent customer service from Jack at…

Excellent customer service from Jack S. at the Gracechurch store who, despite me being his first customer, demonstrated remarkable customer service.

12 giugno 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Charles,

We are delighted to hear about your excellent experience at our store. We appreciate you sharing your positive feedback with us!

Kind Regards,
Kevin

Valutata 5 stelle su 5

The knowledge and customer service we…

The knowledge and customer service we received from Usman at your store in Sutton Coldfield.

6 giugno 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Stuart,

We're glad to hear about your positive experience! Thank you for sharing your kind words.

Many thanks,
Katie.

Valutata 5 stelle su 5

Very helpful

Maya, Was very helpful Maya pointed us in the right direction on what to buy nothing was to much trouble.

8 giugno 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Mark,

We are so happy to hear our team provided such excellent assistance. Thank you for sharing your kind words!

Kind Regards,
Kevin

Valutata 5 stelle su 5

All the staff are very friendly and…

All the staff are very friendly and knowledgeable about all products. Especially Michelle and Maya. Have been in several times now to the Sutton Coldfield store and purchased after been given so much information, so much stock out on show for you to see and try

7 giugno 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Sally,

We're so glad to hear you had such a positive experience with our team and found our product selection helpful. We appreciate your kind words!

Kind Regards,
Kevin

Valutata 5 stelle su 5

Hand blender

We were served by Jolita, who was extremely helpful, she was very polite and courteous

8 giugno 2026
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Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi John,

We're so glad you had a positive experience. We appreciate your kind words about our team member!

Kind Regards,
Kevin

Valutata 5 stelle su 5

Excellent service

Conor was friendly and approachable. He was very helpful providing information about the different types of mattress which gave me the confidence to make an informed decision.

8 giugno 2026
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Logo di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Risposta di Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Janine,

We're so glad to hear you had a positive experience and felt confident in your decision. We appreciate your kind words!

Kind Regards,
Kevin

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