HarvestRight Recensioni 8.554

Outstanding customer service! Had a warranty issue and it was handled quickly and professionally. Fast response, clear communication, and no hassle

I had a vacuum leak issue and although the inital customer service expreience was not that great, but once I got connected to Leisa, she helped me troubleshoot and get to the root of the issue. She deserves 5 stars!

I purchased a medium pro freeze dryer. It worked great for several months, then I got a vacuum error. Went through the troubleshooting guide then called tech service. They answered right away and were very helpful in quickly finding the problem and then sent me the part that I needed to fix the problem. Highly recommended!

I had a medium hr and it worked great. I figured i would upgrade to a large pro model. It never froze right everything i ever done in it went bad. I found out it was low on freon. I sent it back under warranty now that i have it back if freezes a little better but won't go on to the vacume cycle now. I called they want $45 to talk to someone the girl charged me twice. I am done with it and getting a blue alpine. I'm just going to take the loss

Just leaving a review on my experience with harvest right to get my $100 store credit. I own 3 machines all 3 have broken down and needed serviced.

I highly recommend Harvest Right. This product is amazing and the customer service is top of the line.

I bought this machine expecting it to last for years, especially given the price. Instead, the most critical component—the main control module (the “brain” of the machine)—failed in under six months with only moderate use.

Here’s what should worry any potential buyer: after replacing the failed module, the company refused to provide a full one-year warranty on the replacement module. Their justification was, “component defects typically surface within the first few cycles.” That argument makes no sense in my case, because this defect did not show up in the first few cycles—it surfaced after five months of normal operation and caused a total system failure. This wasn’t an “out of the box” problem. It was a delayed internal failure—the exact kind that can take months to reveal itself.

An electrician who replaced the part explained that failures like this can originate during factory assembly and remain hidden until enough run-time accumulates to trigger a breakdown. That fits what happened here perfectly. And it highlights an even bigger issue: if we had used the machine less, the failure could have appeared after the warranty period—leaving us stuck paying hundreds of dollars for a repair that should never happen this early.

Customer service made it worse. They asked us to install multiple “patches,” open the unit, remove parts (which I refused), and take internal photos—just so they could figure out which version of their own product we had, something they should have been able to confirm immediately from their own records. For an expensive machine, this was completely unacceptable.

It took nearly a month of back-and-forth and multiple phone calls to resolve, while I was left with a non-working unit.

Bottom line: a key module failed in months, and the company’s response was to avoid standing behind the replacement module using an illogical explanation. I would not buy this product again, and I would caution anyone considering this purchase: the most important part can fail early—and the company may refuse to properly warranty the replacement.

Love my Harvest Right freeze dryer! They are expensive but worth every penny. Recommend buying one if you are considering it.

Received the freeze drier in a timely manner. I needed support and received phone support quickly and fixed the problem over the phone. Tech support was really nice and helpful. These freeze driers are heavy so be prepared to have help to lift it.

Purchased a couple of weeks ago and was impressed right from the start. Shipping was fast, and the machine plus all accessories arrived in excellent condition. I assembled everything immediately and ran a test batch of bread. The vacuum wouldn’t turn on, so I contacted Customer Support and was connected with Caleb.
Caleb walked me through a thorough troubleshooting process and shared excellent tips along the way. He was patient, understanding, knowledgeable, and genuinely pleasant to work with. The issue turned out to be a wire to the vacuum pump that had loosened during shipping. Once reconnected, the machine performed perfectly.
After completing the test batch, I moved on to a full load: chicken gizzards, beef liver, beef kidneys for my dog, plus a tray of cilantro for myself. The results were outstanding. I was impressed by how evenly everything dried, especially considering the wide range of textures and thicknesses.
Highly recommended product. The machine performs exceptionally well, and the customer support experience was top‑notch.

I bought a freezer dryer from Harvest Right and I was originally having problems with getting a good seal so the vacuum would work properly but their customer service was super responsive and helpful and I have had no issues since. I love my freeze dryer it has bee running pretty much 24/7 since I got it!

We love our new freeze dryer!!! We are able to freeze dry all of our leftovers so nothing goes to waste. They last 25 years before going bad so our leftovers=survival food! I think we save a ton of money in the long run. We have freeze dried so many things because there's very little that you can't freeze dry!

Incredible machine and customer service, very reliable, and communicative! If anything goes wrong, they are there to help and always pull through!

I have had a horrible experience with this company so far and I haven't even used the machine yet! Mine came without the manual, so I simply went on the FB support page and asked if it was supposed to come with one. They BANNED me from the page for asking that question. That is insane! Then when I contacted the company, I got a person who barely spoke English who told me she had to review it with her supervisor to see if I could get a new manual sent out. The next day I got a text saying "as a one-time courtesy" they were sending a new one out.....excuse me? I spent $3000 on their machine, they didn't send a manual with it and now they are doing me a favor by sending me one?? If I had the opportunity to go back in time, I wouldn't purchase this. I can't believe how badly I have been treated for saying I wanted a manual to come with my $3000 purchase!

We've had some success freeze drying food. We've had the machine for about 3 years now. When the machine works, it is great. Recently, however, we have been struggling to get the machine to finish a batch. With our recent batches, we have had what feels like a 25% success rate. We have tried to go through all of the troubleshooting possible. We recently submitted a ticket. The support provided was fantastic, but we are still trying to resolve whatever the problem is. Needless to say, I have been very frustrated recently.

I enjoy prepping my food and the Harvest Right Freeze Dryer makes it easy and affordable.

Taiya at tech support was so incredibly efficient! She got me up and running in no time. Yay for great Customer support!

This has been the best purchase I have made in recent years. I can make healthy fun snacks for the grandkids, and save on wasted food by freeze drying leftovers making shelf stable meals for ready storage, and/or emergency preparedness.

Yesterday, the machine stopped performing normally after about 6 months of not using it. I began to panic, but a call to customer support, she I quick software update, and I am back up and running as good as ever.

Great Product, Exceptional Support

We have the Harvest Right medium freeze dryer with the premier pump and have been using it consistently for about three years. I also just setup another medium at our place to run for a neighbor.
I love our machine! Most of the issues I have had have been user error, and not very noteworthy. Recently I had an issue with the pump leaking after it was taken apart for cleaning, though it seems to be a gasket issue.
In the few times I have called their customer support, including recently, they were helpfu, polite, and prompt. Even though my machine is out of warranty (around three years old), I was not charged for the support time.
I have freeze dried so much food! It has been great for our excess chicken eggs and garden produce. I was also able to do enough candy to sell at markets to be able to pay off the machine.

I would highly recommend the Harvest Right machines!

I love my Harvest Right freezer drier. It allows me to secure food for my family for decades not years incase of economic hardship or supply shortages. Running candy batches for the grandkids is an added bonus. I know it's a big purchase but I have zero regret! Customer service is excellent too.