⭐ 1/5 My Hard Hat Big Rig watch became faulty after less than two months. The touchscreen stopped responding properly and it randomly triggered functions. I asked for a refund more than on... Leggi di più
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We had a reply straight away about a problem with my hard hat watch... A replacement watch was sent out under warranty. Staff were so friendly, professional and helpful.. Thanks again Hard hat.
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Really disappointed with the Hard hat Big Rig. Had problems with my first one having a mind of its own and flicking through screens, couldn't use the touch screen. contacted them, all seemed good, w... Leggi di più
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I 100% rate the team at HardHat for their customer service and product. I didn’t need the 🍏 hype of an overly expensive watch. HardHat has all the functionality in a smartwatch and stands up to its... Leggi di più
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Hard hat big rig bad dig.
Brought the hard hat big rig for my son for his birthday and only lasted a week before it wouldn't work, received a replacement and not working either. Wouldn't recommend these to any one.
9 marzo 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Michelle,
Really sorry to hear this — especially after already receiving a replacement. That’s definitely not the experience we want for you or your son.
I’ve personally reached out to you via email so I can step in and get this sorted properly for you. We’ll make sure you’re looked after and find a solution that works.
If you can reply to my email when you get a chance, I’ll handle everything from here.
Johnny
Hard Hat Australia
I purchased a 2-for-1 watch package
I purchased a 2-for-1 watch deal and only received one item—the second watch never showed up.
I’ve emailed multiple times and have been completely ignored. Customer service is an absolute joke. No replies, no updates, no accountability.
Then they have the nerve to claim they tried contacting me? That’s complete rubbish. My email works perfectly fine and is checked daily. I’ve even sent another email and, surprise surprise, still nothing.
At this point, this feels like nothing more than a scam. Take people’s money and disappear.
Avoid this company at all costs. I would not recommend them to anyone.
3 aprile 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Jeremy,
Thanks for your feedback — I’ve taken the time to look into this for you.
I can see our team did attempt to respond earlier, however the email wasn’t successfully delivered as your inbox was full at the time. We’ve since followed up again and requested confirmation of your shipping address so we can get the second watch sent out to you as soon as possible.
Just to reassure you — this isn’t something we’d ever leave unresolved, and we’re ready to get this sorted for you straight away.
Once you confirm your details, we’ll have the second watch on its way without delay.
Johnny
Hard Hat Australia
Not particularly durable at all.
It is important to stress that this review is not aimed at any staff, packaging, postage or anything like that.
I got the sport model in January as the price was good and the both the weight and functionality suited me - although it is important to add that it is very basic and some of the personal health data it gives is just not accurate.
I normally work in some areas where you need something more rugged and this seemed like a no-brainer. Within a few days the bar that holds the strap came out while I was walking but was fortunate to see it. It was an early red flag but I liked it and cracked on. A few days ago the bar snapped completely and that was tha. It hadn't been dropped, hit or whatever else etc and it feels like a let down.
The advert with a track vehicles going over the watches to prove durability just seems a bit amusing now.
15 aprile 2026
Non scritta su invito
Risposta di Hardhatwatches
Thanks for taking the time to write this out, TK — genuinely appreciate the honest feedback.
Really sorry to hear about the strap bar issue, that’s frustrating and not what we want for anyone, especially when you’re relying on it in tougher work environments.
Totally get your point as well — if something’s marketed as tough, it needs to back it up in real use. I'd just like to add that the sports model is not made extra tough like the other watches.
If you’re open to it, shoot me an email at support@hardhatwatches.com.au
and ask for Johnny — I’ll personally jump on this and get it sorted properly for you.
We back our gear and I’d like the chance to turn this one around.
— Johnny, Hard Hat Australia
Ordered on a Monday
Ordered on a Monday, arrived by the following weekend. Looks exactly like the pictures. Simple and sharp.
15 aprile 2026
Non scritta su invito
Risposta di Hardhatwatches
Love that, Demi.
Quick delivery, exactly how it should be. Thanks for the support!
— Johnny, Hard Hat Australia
Arrived in 6 days to Birmingham
Arrived in 6 days to Birmingham. Strap needed one adjustment and then it sat perfectly. Wearing it daily now.
12 aprile 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Alex,
Thanks for the review — great to hear it arrived quickly and you’ve got it fitting perfectly.
Even better that it’s getting a solid daily run 👍
Appreciate the support!
— Johnny, Hard Hat Australia
I bought a H H Watch before easter…
I bought a H H Watch before easter 2026.
Received it last week
Set the watch up paired watch with my S23+ all good.
I could monitor my heart rate over night as i have A F.
2 days later the app stopped working ( it froze) had to go through the whole process again all good except i could no longer see my heart rate over night .
Have unstalled and re installed app twice and still cant see what my heart rate was over night.
Totally unhappy and i guess you get what you pay for
10 aprile 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Michael,
Thanks for your feedback — sorry to hear you’ve been having some issues with the app, we can understand how frustrating that would be.
If you could please email us at support@hardhatwatches.com.au
And we will take a look at this for you and help get it sorted.
We’ll do our best to get everything running properly for you 👍
— Johnny, Hard Hat Australia
Hardhat Watches Australia - Buyers beware!
I purchased 2x hardhat watches in Nov 2025, and in Feb 2026, one of them stopped working. After 25 emails back and forth hardhat have been extremely difficult to deal with when returning my product to them. Refusing to provide an actual return address, under international postage laws, customers are required to obtain a person's name, company name, a physical address, not a P O Box, and a business phone number. After almost 10 emails, this information finally came through. If you want to return your hardhat watch send it to:
Jim Stevens - Warehouse Manager
Hardhat Watches Australia
19 Wille CT
Ormeau
QLD 4208
Ph: +61075563 9988
None of this information is readily available on their website.
Hardhat informed me that once my product was returned to them, they would process a refund within 48hrs.
My product was delivered to hardhat on the 20/03/2026, and I am still waiting for communication and a refund. My advice to new customers,
Don't buy any products from this company, their service and products are terrible! BTW Johnny, don't bother responding to this I've already dealt with 10+ staff members from hardhat!
4 novembre 2025
Non scritta su invito
Risposta di Hardhatwatches
Hi Vinny,
We’re really sorry to hear about your experience — and we completely understand your frustration given the back and forth you’ve outlined.
There were clearly some inconsistencies in communication on our end during the process, and that’s not the level of service we aim to provide.
I can confirm that your return has now been received and your full refund has been processed, which should land back in your account shortly depending on your bank.
I’ve also reached out to you directly via email to follow this up personally and make sure everything is fully resolved.
We appreciate you bringing this to our attention — feedback like this helps us improve both our processes and communication moving forward.
— Johnny, Hard Hat Australia
Scam just selling rebranded Chinese tat from AliExpress at 5x the price.
Almost fell for the hard sell on thier website and adverts all over social media..it is currently buy one get one free so 2 watches for £150 for the hard hat foreman. Decided to look on YouTube for some reviews and found they are just cheap rebranded Chinese watches selling for as little as £25 on eBay or AliExpress. So you could buy 5 for the price of the 2 on offer direct from hard hat themselves. Glad I did some research.
7 aprile 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi James,
We appreciate you taking the time to share your thoughts, however we’re unable to locate any record of you as a customer in our system.
We completely understand there are similar-looking products online — this is something that happens across most industries. What we can stand behind is the quality of our watches, our manufacturer’s warranty, and our money-back guarantee, which are all part of purchasing directly from us.
Our products are also Hard Hat branded and stamped into the casing, and backed by ongoing customer support, which isn’t something you’ll receive from copycat, unknown third-party sellers.
If you do have any genuine questions about the product, we’re always happy to help — feel free to reach out to our team anytime.
— Johnny, Hard Hat Australia
Absolute Terrible Customer Service
My partner brought me a watch as a gift. They are meant to be rated IP68 Standards for water, so roughly 30mins. I literally dove into a river and surfaced and the watch decided water was too much and kicked the bucket. Started spazzing out and then fully died. Decided hey it is still under the 90 returns and the warranty. I will reach out the company. Took them 2 weeks to respond to my email and then they asked for generic photos and videos... fair enough. Replied with the information. Waited another week and a half, sent a follow up email. They sent me another generic please submit photos and videos of the watch... I had already sent those. I sent them again. Almost 2 weeks later and still waiting on a reply. So terrible customer service and will be reporting to ACCC. Do not buy as it is just doesn't meet any of its own standard. This is still an ongoing issue that is yet to be resolved.
22 marzo 2026
Non scritta su invito
Risposta di Hardhatwatches
We’re really sorry to hear about your experience — especially the delays and repeated requests for information.
That’s not the level of service we aim to provide, and we completely understand your frustration.
I’ve personally looked into this and can see where things have broken down in communication on our end — that’s on us.
I’ve reached out to you directly via email so we can get this sorted properly for you straight away. We’ll make sure this is resolved as quickly and smoothly as possible.
Thanks for bringing this to our attention — we genuinely appreciate the feedback and the opportunity to fix it.
— Johnny, Hard Hat Australia
The company is a scam
4 aprile 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Mr Kay,
We’re sorry to see this feedback and would really like the opportunity to understand what’s gone wrong here.
If you could please email us at support@hardhatwatches.com.au
and ask for me (Johnny), I’ll personally look into your situation and do my best to get it sorted for you.
We’re here to help and keen to resolve any issues.
— Johnny, Hard Hat Australia
Yea they have made their money
Yea they have made their money. Do not buy this product. First watch won't charge second watch went bright screen after 2 months and wouldn't reset. They are second class watches
2 aprile 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Whales,
We’re really sorry to hear about your experience — that’s definitely not what we want for our customers.
We’d really like the chance to look into this properly and get it sorted for you. If you can please email us at support@hardhatwatches.com.au
and ask for me Johnny, I’ll personally handle this for you and make sure we get a resolution in place.
We stand behind our products and are always here to help when things don’t go as expected.
— Johnny, Hard Hat Australia
Watch broke after two months after on…
Watch broke after two months after on going emails we come to the conclusion that a replacement watch will be sent out.
With no info on this replacement I emailed again only to find out they had blocked my email. Probably one of the worst companies iv delt with.
1 marzo 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Thomas,
We’re sorry to hear about your experience — that’s definitely not the impression we want to leave.
I’ve personally looked into your order and can confirm that your email hasn’t been blocked on our end. We have been in contact, and your replacement watch has already been organised, with shipping details sent through.
It’s possible some of our emails may have landed in your junk/spam folder, so it might be worth checking there just in case.
If you’re still having trouble locating the details, please reach out to us at support@hardhatwatches.com.au
and ask for me (Johnny), and I’ll make sure everything is resent and sorted for you straight away.
We’ll get this resolved for you 👍
— Johnny, Hard Hat Australia
Disappointed purchase
For the price im abit disappointed. Lovely sturdy watch. No worse nor better than a cheaper off brand watch with the same features. My biggest issue is having to recharge it every 3-4days.
31 dicembre 2025
Non scritta su invito
Risposta di Hardhatwatches
Hi Vernalee,
Thanks for your feedback — really appreciate you taking the time to share it.
I’m sorry to hear you’ve been a bit disappointed, especially with the battery life — that’s definitely something we’d like to look into for you.
If you can flick us an email at support@hardhatwatches.com.au
and ask for me (Johnny), I’ll personally take a look and help get this sorted for you.
Keen to turn this around 👍
— Johnny, Hard Hat Australia
Purchased 3 watches
Purchased 3 watches , 2 lasted 12 months only and just stopped working? Band is ok but the clip that holds band is crap. Would not purchase again and they are 4 times cheaper elsewhere.
26 marzo 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Andrew,
Thanks for your feedback — we’re sorry to hear you’ve had this experience.
We haven’t been able to locate your order from this review, but we’d definitely like to look into this properly for you.
While our watches are built for tough, day-to-day use, any issues like the ones you’ve mentioned with functionality or the band clip aren’t something we’d expect, and we’d be keen to get this sorted.
If you can reach out to us at support@hardhataustralia.com.au
with your order details, we’ll take a closer look and see what we can do for you ask for Johnny.
We stand behind our products and are always happy to help where we can.
— Johnny, Hard Hat Australia
I’d give less if possible WSTCH IS RUBBISH
I’d give less if possible.
Fake advertising it does not work as advertised they told me they sending out replacements in batches !!!!!!!!!! It’s rubbish now they want to charge ME FEES to send back something that doesn’t do what they say !!!!! BUYER BE VERY AWARE ITS NOT WHAT THEY ARE SAYING
20 marzo 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Sharron,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.
It looks like there was some miscommunication during the support process, which we understand would have been frustrating — that’s not the experience we aim to provide.
While issues like this are uncommon, when they do occur we make it a priority to resolve them quickly and properly. I’ve personally reached out to you via email to get this sorted as soon as possible.
We appreciate you bringing this to our attention — it helps us improve both our product experience and how we communicate with customers.
— Johnny, Hard Hat Australia
Outstanding Customer Service
Hi I bought a Big Rig and me being me I ask lots of questions. Mick and the team were extremely patient with me and guided me to the best option for me. The service I received was second to none. Couldn't fault this firm. Fast replies to emails, always friendly and willing to help. I would definitely be happy dealing with Hard Hat in the future and recommending products. Thanks to the crew at Hard Hat.
16 marzo 2026
Non scritta su invito
Risposta di Hardhatwatches
G’day Richard,
Really appreciate you taking the time to leave this — and glad we could help you out!
No dramas at all with the questions mate, that’s what we’re here for. Stoked to hear Mick and the team looked after you and got you sorted with the right option.
Thanks again for the support and the recommendation — means a lot.
Cheers,
Johnny
Hard Hat Watches
Wish there was a Zero Star.
Wish there was a Zero Star.
Purchased a FOREMAN watch, that failed inside 2 months.
Communication was below average, with constant stalling tactics consistent with scammers.
ie,"Did your go swimming with it?" Although supposedly water resistant and tough.LOL
Took me 2 weeks to get them to approve return then another week after they received it to activate refund, only after threat of PayPal dispute.
Their 90 day satisfaction guarantee is a sham, All about stalling.
Stay clear
22 febbraio 2026
Non scritta su invito
Risposta di Hardhatwatches
G’day Wayne,
We’re really sorry to hear about your experience — it’s definitely not the standard we aim for.
Just to clarify, the questions our team asked (like water exposure, usage, etc.) aren’t intended to delay things — they’re there to help us pinpoint what may have caused the fault so we can pass that information back to our warehouse and manufacturers to prevent the same issue happening again. That said, we understand how that can come across and we’ll take that feedback on board.
We appreciate you sticking through the process and we’re glad the refund was ultimately resolved, but we’ll be reviewing this internally to improve both our response times and overall experience moving forward.
Thanks for bringing it to our attention.
Cheers,
Johnny
Hard Hat Watches
Ordered a new band after the original…
Ordered a new band after the original fell apart after about 6 months, new band arrived quickly and without any problems. It looks way better then original and was easy to fit.
18 marzo 2026
Non scritta su invito
Risposta di Hardhatwatches
G’day Travis,
Thanks for the review mate!
Glad to hear the new band arrived quickly and you’re happy with it — even better that it’s an upgrade on the original and easy to fit.
Appreciate the support!
Cheers,
Johnny
Hard Hat Watches
Big Rig
Had a problem with the touchscreen of my big rig and was sent a replace asap. Lovely to deal with and easy to have the conversation. My big rig works perfectly and am really happy with the product
16 marzo 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Belinda,
Really glad we could get that sorted quickly for you!
Awesome to hear your Big Rig is running perfectly now — and thanks for the kind words about the team as well 😊
Johnny
Hard Hat Australia
big rig
I got the big rig. Easy to navigate. Feels really comfortable. The lock function comes in handy being a fitter and bumping it while working. Highly recommend it. Cheers Johnny. Great product and service
13 marzo 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Jamie,
Love this — especially coming from someone on the tools.
Glad the Big Rig’s doing the job and the lock function’s coming in handy!
Appreciate the support mate 👊
Johnny
Hard Hat Australia
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