⭐ 1/5 My Hard Hat Big Rig watch became faulty after less than two months. The touchscreen stopped responding properly and it randomly triggered functions. I asked for a refund more than on... Leggi di più
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We had a reply straight away about a problem with my hard hat watch... A replacement watch was sent out under warranty. Staff were so friendly, professional and helpful.. Thanks again Hard hat.
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Really disappointed with the Hard hat Big Rig. Had problems with my first one having a mind of its own and flicking through screens, couldn't use the touch screen. contacted them, all seemed good, w... Leggi di più
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I 100% rate the team at HardHat for their customer service and product. I didn’t need the 🍏 hype of an overly expensive watch. HardHat has all the functionality in a smartwatch and stands up to its... Leggi di più
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⭐ 1/5
⭐ 1/5
My Hard Hat Big Rig watch became faulty after less than two months. The touchscreen stopped responding properly and it randomly triggered functions.
I asked for a refund more than once and provided the photo and video they requested to process that refund. Instead, they switched it to a warranty replacement without my agreement.
Nearly a month later, the shipping email doesn't even include a valid Australia Post tracking number — it simply says “Outofstock”.
Really poor customer service. I asked for a refund for a faulty watch, complied with everything they asked for, and somehow ended up waiting weeks for a replacement I didn't ask for, with no usable tracking information.
To this date, I have received neither the replacement nor the refund I originally requested.
15 settembre 2026
Non scritta su invito
Risposta di Hardhatwatches
G'day Isaac,
Johnny here from Hard Hat Watches.
I've personally gone through your entire email history and the conversations you've had with our team on Facebook, and I want to apologise for how this has been handled.
You made it clear from the beginning that you wanted a refund, not another replacement. You provided the photos and videos we requested, yet somehow ended up waiting weeks without the resolution you'd asked for.
That's simply not good enough, and I completely understand why you're frustrated.
I can confirm that **your full refund was processed yesterday**, and you won't need to return the faulty watch.
I've also spoken with our customer service team about how your case was handled, because the repeated miscommunication and unnecessary back and forth should never have happened.
We're not going to make excuses for it. We need to do better, and that's something I've made very clear internally.
I'm genuinely sorry, Isaac. This isn't the experience we want our customers having or the reputation we want for Hard Hat Watches.
Cheers,
Johnny
Hard Hat Watches
We had a reply straight away about a…
We had a reply straight away about a problem with my hard hat watch... A replacement watch was sent out under warranty. Staff were so friendly, professional and helpful.. Thanks again Hard hat.
13 ottobre 2026
Non scritta su invito
Risposta di Hardhatwatches
G'day Sharon,
Thanks so much for the lovely review! Really appreciate you taking the time to share your experience.
It's great to hear our team was able to get your replacement sorted quickly and make the process easy for you.
We always aim to look after our customers, so it's awesome to hear the team did just that.
Thanks again for your support, Sharon. Hope you're loving the new watch!
Cheers,
Johnny
Hard Hat Watches
I am currently on my second broken…
I am currently on my second broken watch after the screen on my first one failed. Hardhat were fast to respond and sent me a new one. Now less than 4 months, the new one has failed. I had to keep connecting it to my phone the past few weeks, using the QR code as it wouldn't connect automatically. I was at work yesterday morning and went to view the time and the watch was off and wouldn't turn back on. Got home last night and charged it and thought it was just the battery. After taking it off charge, it won't turn on. I give it a little shake and something is rattling around inside. I'm a Carpenter so it doesn't get abused in any way. These watches are meant to be indestructible and to be honest, that statement is so far from the truth. I gave a second watch a go in hope that the first was just a bad batch but now the 2nd one crapped itself, I won't be buying a new one!
9 ottobre 2026
Non scritta su invito
Risposta di Hardhatwatches
G'day Chris,
Really sorry to read this, mate.
Having your first watch fail is disappointing enough, but then giving us another chance only for the replacement to fail within four months is definitely not the experience we want you having.
Especially being a carpenter, you purchased one of our watches expecting something that could handle your everyday working conditions, so I completely understand why you've lost confidence after two failures.
I do appreciate you mentioning that our team was quick to help with the first replacement, but ultimately we need the watches themselves to live up to expectations as well.
I'd really like the opportunity to look into your situation personally and see what we can do to make things right, rather than simply offering you another replacement.
If you could please email support@hardhatwatches.com.au with ATTN: Johnny in the subject line and mention this Trustpilot review, I'll personally go through everything and work with you on a proper resolution.
Sorry again for the experience you've had, Chris. Two watches failing isn't acceptable, and it's certainly not the reputation we want for Hard Hat Watches.
Cheers,
Johnny
Hard Hat Watches
The watch is so cool
The watch is so cool! It’s user friendly, attractive, hard wearing and has every function I need!!! The price is astounding and it arrived promptly!Fantastic customer service and communication !!😎♥️
30 settembre 2026
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Risposta di Hardhatwatches
G'day Pedro,
Thanks heaps for the awesome review! 😎
Stoked to hear you're loving the watch and finding it easy to use. Even better to hear the delivery, communication and customer service all hit the mark as well.
Really appreciate you taking the time to share your experience and for backing Hard Hat Watches. Hope the watch keeps getting plenty of use!
Cheers,
Johnny
Hard Hat Watches
It’s basically just a cheap smart watch…
It’s basically just a cheap smart watch with the name hard hat on it, waste of £70+ with a spare strap and screen protecter,
I expected it to be heavier then it is, it just feel like a cheap watch but put a tag on it,
Before you think about buying a hard hat watch, do your research, after I bought it I googled hard hat watches and the reviews are so poor, don’t fall for the scam, research says they are cheap watches but boost up the price with their ‘ band name ‘
Please don’t waste your money
23 settembre 2026
Non scritta su invito
Risposta di Hardhatwatches
G'day mate,
Really sorry to hear the watch hasn't lived up to what you were expecting.
We completely understand that things like the weight, feel and overall design can be subjective, and if you received the watch and simply weren't happy with it, we'd much rather have the opportunity to work with you than leave you feeling like you've wasted your money.
We do want to clarify that Hard Hat Watches isn't a scam. We're an established business, we stand behind our products and, importantly, we have a customer service team here to help when someone isn't happy with their purchase.
I'd really like to look into your order personally and see what options we have to turn this experience around for you.
Please email support@hardhatwatches.com with ATTN: Johnny in the subject and mention this Trustpilot review. If you include your order number as well, I'll be able to find everything and take it from there.
Even if the watch simply isn't for you, we'd still appreciate the opportunity to work with you on a resolution.
Cheers,
Johnny
Hard Hat Watches
It took longer to arrive than states on…
It took longer to arrive than states on the website.its supposed to be hard hat uk but the watch came from China.
Less than 24 hours and it already has a scratch on the case.it supposed to be rugged and strong...well what a rip off.requested my money back
19 settembre 2026
Non scritta su invito
Risposta di Hardhatwatches
G'day Ian,
I've managed to find your order and the previous correspondence you've had with our team, and I'm sorry to see the experience hasn't improved since we last spoke.
I completely understand the frustration around the delivery taking longer than expected, and then finally receiving the watch only to be disappointed with it.
I'm going to reach out to you personally via email so I can take a proper look at everything that's happened and your refund request rather than leaving you to keep chasing us.
Sorry your experience with us hasn't been what you expected, Ian. I'd really appreciate the opportunity to try and turn this around for you.
Cheers,
Johnny
Hard Hat Watches
Terrible service
Tried to get in contact a couple of times now on there website
Absolutely useless
No effort to contact me whatsoever they have my email and phone no
Screen has frozen
Don't go near them
14 agosto 2026
Non scritta su invito
Risposta di Hardhatwatches
G'day Tim,
Sorry to hear you've been left feeling like nobody has tried to help you.
I've looked into this and we did receive your message regarding the frozen Foreman screen. Our team replied to the email address you provided on 11 September, asking for some additional details because we couldn't locate an order under that email address.
We haven't received anything back since, so could you please double-check that the email address you entered on our contact form was correct? It's also worth checking your junk/spam folder in case our reply ended up there.
Either way, we definitely haven't been intentionally ignoring you and we'd like to get this sorted.
Please email us directly at support@hardhatwatches.com.au with ATTN: Johnny in the subject line and include your order number if you have it. I'll personally keep an eye out for your email and take it from there.
Sorry for the communication mix-up, Tim. Hopefully we can get your Foreman sorted quickly.
Cheers,
Johnny
Hard Hat Watches
Really disappointed with the Hard hat…
Really disappointed with the Hard hat Big Rig.
Had problems with my first one having a mind of its own and flicking through screens, couldn't use the touch screen. contacted them, all seemed good, waited 2 weeks for the replacement, 3-7 day UK wide shipping, not sure on that. Anyway, fired up the replacement, great, 2 days later is was mad again, flicking between screens, changing the face randomly. i have contacted but just want a refund now, i actually thought there was a watch, very reasonably priced may i add, that would actually handle some harsh environments, but clearly not.
17 settembre 2026
Non scritta su invito
Risposta di Hardhatwatches
G'day Pete,
Really sorry to read this, mate.
Having the first Big Rig develop the screen issue was frustrating enough, but then having the replacement start doing the same thing after only a couple of days is absolutely not the experience we want you having.
I completely understand why you've lost confidence in the watch and why you'd rather look at a refund than go through another replacement.
I've seen that you've already been in contact with us, and I'd like to take a proper look at the full history from our end so we can get this resolved without any more unnecessary back and forth.
If you haven't already, please email support@hardhatwatches.com.au and put ATTN: Johnny in the subject line. Mention this Trustpilot review and I'll personally pick it up from there.
Sorry again, Pete. Two watches developing the same issue isn't something we want to brush aside.
Cheers,
Johnny
Hard Hat Watches
Hard Hatch Watch - Not Happy!
I’ve purchased two separate Hard Hat Watches, and unfortunately, I’ve had the same disappointing experience with both.
Both watches lasted less than 12 months before developing issues. In both cases, the watches simply stopped working and would no longer charge. For a watch that is marketed specifically for people working in demanding environments and as being durable enough to handle the conditions of a worksite, I expected a much better level of reliability and longevity.
I contacted Hard Hat directly on both occasions to report the problems and see what could be done. Unfortunately, because both watches were outside the stated warranty period, I was advised that they would not be replaced.
I understand that warranties have terms and conditions, and I’m not suggesting that a company should replace every product indefinitely. However, when two separate watches from the same brand both fail after around 12 months, I think it is reasonable to question the overall durability and expected lifespan of the product.
What has also disappointed me is the impression given by the reviews on the Hard Hat website. The reviews displayed there are overwhelmingly 5-star reviews, which initially gave me confidence in the product and its reliability. However, after experiencing problems with both of my watches, I decided to look more thoroughly at independent reviews and customer feedback elsewhere.
I found that there are many other customers reporting similar issues, including watches failing, not charging and problems occurring after relatively short periods of use. This was concerning because these experiences were not something I was aware of when I made my purchases.
In hindsight, I wish I had spent more time researching independent reviews and customer experiences rather than relying so heavily on the reviews displayed on the company's own website. Had I come across more of these reviews beforehand, I would have seriously reconsidered purchasing the watches.
I’m sharing this review because I think potential customers should have access to a broader range of experiences before making a purchase. My experience is based on two watches purchased separately, both of which failed in a similar timeframe.
Unfortunately, after spending the money on two watches and having both fail in less than 12 months, I’ve lost confidence in the product.
Based on my experience, I would not purchase another Hard Hat Watch.
16 settembre 2026
Non scritta su invito
Risposta di Hardhatwatches
G'day,
Thanks for taking the time to leave such a detailed review.
I'm genuinely sorry to hear you've had two separate Hard Hat Watches develop similar issues within around 12 months. I completely understand why that would leave you questioning the durability of the product and feeling like you've lost confidence in the brand.
I'm also disappointed to hear that your previous contact with us left you feeling like there was nothing further we could do simply because of the warranty timeframe.
I'd really like the opportunity to look at the full history of both purchases personally and see whether there's a better way we can resolve this for you.
If you're willing, please email support@hardhatwatches.com.au and put ATTN: Johnny in the subject line, along with your order numbers if you still have them. Mention this Trustpilot review as well so I know exactly which case it relates to.
I'm not going to pretend that having two watches fail in a similar timeframe is the experience we want our customers having. I'd appreciate the opportunity to have another look at everything and see what we can do.
Cheers,
Johnny
Hard Hat Watches
I 100% rate the team at HardHat
I 100% rate the team at HardHat for their customer service and product. I didn’t need the 🍏 hype of an overly expensive watch. HardHat has all the functionality in a smartwatch and stands up to its name in durability. I experienced an issue with my watch just recently. Two simple communications with the team to suffice my issue, and I received a replacement within the week. No fuss. No messing around. Genuine customer service. Easier than making an appointment with an 🍏 rep to maybe have a replacement.
These watches a great at a fraction of the price. You will not be disappointed with their products and their honest customer service 🙌🏻😊
9 settembre 2026
Non scritta su invito
Risposta di Hardhatwatches
G'day Bec,
Thanks heaps for the awesome review!
Really appreciate you taking the time to share your experience. We always try to keep things simple and actually look after our customers when something goes wrong, so it's great to hear we were able to get your replacement sorted quickly without any mucking around.
We're also stoked to hear the watch is giving you the functionality you need without the big price tag.
Thanks again for backing Hard Hat Watches and for the kind words about the team — it genuinely means a lot.
Cheers,
Johnny
Hard Hat Watches
DO NOT BUY - RUN!
Ordered hard hat watch and it arrived. EXTREMELY dissapointed as. POOR QUALITY, Straps are thin. Very Lightweight, watch icons/features nothing special really. A Total rip-off, Not worth the price. Save your money and do not purchase any of this watches.
14 settembre 2026
Non scritta su invito
Risposta di Hardhatwatches
Hey there,
Sorry to hear you're disappointed with the watch and that it hasn't lived up to what you were expecting.
We completely understand that not every product is going to be the right fit for everyone, but we certainly don't want you feeling like you've wasted your money with us.
If you're unhappy with your purchase, please reach out to us at support@hardhatwatches.com.au and put ATTN: Johnny in the subject line along with your order number. I'll personally have a look into your order and see what we can do to get this sorted for you.
We're always happy to work with our customers when something hasn't met their expectations rather than leave them disappointed with their purchase.
Cheers,
Johnny
Hard Hat Watches
Jury is still out for me
Jury is still out for me. I'm starting to wonder if all the reviews on their website are AI because they have thousands of reviews but still have 5 stars. Yet, a quick look at trust pilot tells a very different story.
I noticed someone else left a bad review stating that their delivery was not dispatched the same day and not received in 3 - 5 days, as stated on the website. I too am having the same issue. I ordered my watch on Monday, its now Thursday night and the parcel still hasn't been collected by aus post.
Was thinking about getting the 2 for 1, but thinking I should see how this one goes first. Not sounding hopeful though
EDIT: Watch just arrived. Ordered Monday, received Friday. Maybe aus post was behind with updating the tracking. Impressed with the fast turn around. Let's hope it works well.
10 settembre 2026
Non scritta su invito
Risposta di Hardhatwatches
G'day Luke,
Thanks for coming back and updating your review, mate. Really appreciate that.
Glad to hear the watch arrived Friday after ordering Monday and everything got to you within the expected timeframe. Sounds like Australia Post may have just been a little behind with the tracking updates, which understandably had you wondering what was going on.
As for the reviews, we definitely understand why people check places like Trustpilot before buying, and we welcome the feedback — good or bad. It helps us see where we can improve and gives customers another place to share their experience.
Hopefully the watch goes just as well for you as the delivery ended up going! If you ever have any questions or issues with it, don't hesitate to reach out and we'll look after you.
Cheers,
Johnny
Hard Hat Watches
Great customer service
Great customer service, really quick to reply and easy to deal with
7 settembre 2026
Non scritta su invito
Risposta di Hardhatwatches
G'day Joel,
Thanks heaps for the great review, mate!
Really appreciate you taking the time to leave some feedback. We always try to keep things quick, straightforward and easy for our customers, so it's great to hear that came across.
Thanks again for supporting Hard Hat Watches.
Cheers,
Johnny
Hard Hat Watches
Stopped charging
It was actually a decent watch, but after 3 months it has now stopped charging. I had read that this was a common issue but I thought I would still give it a go. I regret it.
6 settembre 2026
Non scritta su invito
Risposta di Hardhatwatches
G'day Phil,
Really sorry to hear this, mate. A watch stopping charging after only three months definitely isn't the experience we want you having.
I've tried looking you up in our system using the details from your Trustpilot review, but unfortunately I haven't been able to locate your order.
Could you please flick me an email at support@hardhatwatches.com.au with your order number if you have it, and put ATTN: Johnny in the subject? Mention this Trustpilot review as well so I know it's you.
I'd really like the opportunity to look into what's happened and see what we can do to get you sorted.
Cheers,
Johnny
Hard Hat Watches
Didn't meet expectations
Watch one broke after one week, went through all the annoying returning and getting a replacement mess, then watch number two won't even charge and turn on! Extremely irate and disappointed, what absolute garbage!
Update: Ok so even though the watches didn't live up to expectation, they have offered compensation. So awesome customer service, consider us impressed and content.
1 agosto 2026
Non scritta su invito
Risposta di Hardhatwatches
G'day Rebecca,
Really sorry to read this. Having one watch fail after a week is frustrating enough, but then going through the replacement process only for the second watch not to charge or turn on is absolutely not the experience we want you having.
I've managed to locate your details in our system and I'm going to reach out to you directly so you don't have to keep chasing us.
I completely understand why you're disappointed after giving us another chance with the replacement. I'd really appreciate the opportunity to take this over personally and work with you on a proper resolution.
Keep an eye out for an email from me shortly.
Cheers,
Johnny
Hard Hat Watches
Bought the BUG RIG for my husband
Bought the watch for my husband, worked great for 1-2 days until he decided to use the water function and had it on in the shower. The watch states it’s water resistant however the watch just glitched after that. Asked for refund and they gave me instructions didn’t get time to do it before another one landed on my doorstep so we gave it another shot. The replacement was also a failure. The watches appear to be more fragile than advertised and definitely susceptible to glitching and lagging. Don’t really recommend couldn’t be bothered asking to return just cut out losses but would say it’s not really a good cheap option better to pay more for a more reliable watch. Prompt customer service though but too many issues with the product itself. Purchased the big rig.
31 luglio 2026
Non scritta su invito
Risposta di Hardhatwatches
G'day,
Thanks for taking the time to leave the review and explain what happened.
Having one Big Rig develop an issue is disappointing, but then having the replacement give you trouble as well is definitely not the experience we want anyone having with our watches.
I can completely understand why you've lost confidence in the product after giving it another shot. I do appreciate you mentioning that our customer service was prompt, but ultimately we still need the product itself to do the job it's meant to do.
I'd really like the opportunity to look into this personally rather than you simply having to cut your losses. If you're open to it, please email support@hardhatwatches.com.au and put ATTN: Johnny in the subject along with a mention of this Trustpilot review.
I'll go through the history and see what we can do to get this properly resolved for you.
Sorry again for the experience you've had.
Cheers,
Johnny
Hard Hat Watches
Absolute garbage
Absolute garbage. Had 2 fail since Christmas. Will keep writing bad reviews until you refund. Stop sending me replacements they are garbage and I don’t want them
27 agosto 2026
Non scritta su invito
Risposta di Hardhatwatches
G'day Matt,
I'm really sorry, mate. After having two watches fail, I completely understand why you don't want us sending you another replacement.
I've seen your review and I'll personally look into the history of what's happened here, including your refund request.
If you could please email support@hardhatwatches.com.au with "ATTN: Johnny" in the subject and mention this Trustpilot review, I'll take it over from here and work with you to get this properly resolved.
Sorry you've had to keep chasing us over this, Matt. Two failures isn't the experience we want you having with Hard Hat Watches.
Cheers,
Johnny
Hard Hat Watches
Had high hopes for this watch but…
Had high hopes for this watch but unfortunately the features on the watch don’t work and consequently flickers through modes.customer service is rubbish also. I don’t have the money for expensive watches so got exited when this was released. I wish I’d kept my money now.
25 agosto 2026
Non scritta su invito
Risposta di Hardhatwatches
G'day Sam,
Really sorry to read this. The flickering through different modes and features not working definitely isn't how the watch should be performing.
I'm also disappointed to hear you've had a poor experience with our customer service. If you've already reached out and haven't been properly looked after, that's something I want to look into as well.
Could you please email support@hardhatwatches.com.au and put ATTN: Johnny in the subject line? Mention this Trustpilot review and I'll personally go through what's happened and work with you to get this sorted.
I completely understand what you're saying about spending your hard-earned money on something and then being disappointed with it. Whether we can resolve the issue with the watch or need to look at another solution, I don't want to leave you feeling like you've simply wasted your money.
Cheers,
Johnny
Hard Hat Watches
So happy with this company
So happy with this company & its integrity. The reason I chose an Australian company has paid off. Even with an expired warranty they were able to help me 100% Well done & thank you
13 agosto 2026
Non scritta su invito
Risposta di Hardhatwatches
G'day Ron,
Thanks so much for the kind words, mate. Really appreciate you taking the time to leave this review.
We always try to look after our customers properly. So it's great to hear we were able to get you sorted.
Thanks again for backing an Aussie business and for supporting Hard Hat Watches.
Cheers,
Johnny
Hard Hat Watches
I feel Hard Hat Australia are a great…
I feel Hard Hat Australia are a great company ive had issues with my sports watch and I followed their instructions and they are replacing my watch which is fantastic I also got my dad a watch and his broke and I notified them sent photos and they replaced it their customer service is fantastic and fast at getting things done to resolve any issue I cant thank them enough for their help
20 agosto 2026
Non scritta su invito
Risposta di Hardhatwatches
G'day Amanda,
Thanks heaps for the awesome review!
We're really glad we were able to get both your Sports watch and your dad's watch sorted. Things can occasionally go wrong with tech, but what matters to us is making sure we stand behind the product and look after our customers when it happens.
Really appreciate your patience, your support, and the kind words about our team.
Cheers,
Johnny
Hard Hat Watches
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