⭐ 1/5 My Hard Hat Big Rig watch became faulty after less than two months. The touchscreen stopped responding properly and it randomly triggered functions. I asked for a refund more than on... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We had a reply straight away about a problem with my hard hat watch... A replacement watch was sent out under warranty. Staff were so friendly, professional and helpful.. Thanks again Hard hat.
L'azienda ha risposto
Really disappointed with the Hard hat Big Rig. Had problems with my first one having a mind of its own and flicking through screens, couldn't use the touch screen. contacted them, all seemed good, w... Leggi di più
L'azienda ha risposto
I 100% rate the team at HardHat for their customer service and product. I didn’t need the 🍏 hype of an overly expensive watch. HardHat has all the functionality in a smartwatch and stands up to its... Leggi di più
L'azienda ha risposto
2,9
Nella media
482 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
A Load of Crap…
I had a foreman bought for me for my birthday watch arrived thought this is great .It lasted maybe 2 3 weeks at most back and forth with emails they said try this try that all to no good .Then they sent me another piece of crap that took several weeks to arrive it lasted about the same time more emails same old story against our policy to refund you only get 90 days apparently. so next i agree muggins here to pay extra and get the better watch the BIG RIG well big pile of crap is what it is that lasted about a week ,so guess what more emails take pic take video of what it is doing .Now they want to send me another pile of crap or offer a partial refund .Not good enough I'm going to consumer protection regarding this mob
11 marzo 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi there,
Thanks for your feedback — sorry to hear about the issues you’ve experienced.
I’ve checked on this and can see our team has been in contact and is currently guiding you through our 90-day return process to get this resolved.
If there’s anything further you need, feel free to reply to the email thread or reach out directly and we’ll make sure this is finalised for you as quickly as possible.
Johnny
Hard Hat Australia
Bought a Hard Hat watch
Bought a Hard Hat watch. It stopped working within a week. Customer service got back to me asking me to charge it,press hold the on/off button for 15 seconds tried everything and nothing happened.
Hard hat keep saying it needs re booting. The thing doesn’t have a screen.
No mention of sending it back or the so called 90 day return.
7 marzo 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi there,
Thanks for your feedback — sorry to hear about the issues you’ve experienced.
I’ve checked on this and can see our team has been in contact and is currently guiding you through our 90-day return process to get this resolved.
If there’s anything further you need, feel free to reply to the email thread or reach out directly and we’ll make sure this is finalised for you as quickly as possible.
Johnny
Hard Hat Australia
False advertising.
5 novembre 2025
Risposta di Hardhatwatches
Hi Jonathan,
Sorry to see this — that’s definitely not the experience we aim to provide.
I’ve just reached out to you personally via email so we can get a better understanding of what’s gone wrong and sort this out properly for you.
If you can reply there, I’ll make sure we get this resolved as quickly as possible.
Johnny
Hard Hat Australia
To simply put it… sensational
To simply put it… sensational
Return my emails within the hour if during the week. I have used their watch for years now and recently upgraded to their big rig watch which I’m keen to receive and test it out. Happy customer 😊
9 marzo 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Kris,
“Sensational” — we’ll take that all day!
Appreciate the kind words and your support over the years. Keen for you to get the Big Rig and put it to the test 💪
Johnny
Hard Hat Australia
The people involved in this business…
The people involved in this business are incredibly helpful and seem like great people. My package ended up getting lost in the mail and Johnny fixed it right up for me and got my watch sent to me very quickly. Amazing people, amazing watch. :))
9 marzo 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Eva,
This one means a lot — really appreciate you saying that.
Glad we could get that sorted quickly for you in the end, and even better to hear you’re loving the watch!
Thanks again for the support 😊
Johnny
Hard Hat Australia
I’ve brought two hardhat watches and…
I’ve brought two hardhat watches and both of them have failed in the drilling industry, they are just not built tough enough to handle what is required, also limited functionality
6 marzo 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Ricky,
Sorry to hear about the issues you’ve had — that’s definitely frustrating, especially after only a few months.
If you’re able to, please email me directly at support@hardhatwatches.com.au and ask for Johnny. I’ll take care of this personally and make sure we get a proper resolution for you.
Johnny
Hard Hat Australia
Got my hard hat sports watch for my…
Got my hard hat sports watch for my birthday four months ago and had nothing but problems and now my touch screen does not work so it is unusable I had high hopes for this watch but instead very disappointed
5 marzo 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Ricky,
Sorry to hear about the issues you’ve had — that’s definitely frustrating, especially after only a few months.
If you’re able to, please email me directly at support@hardhatwatches.com.au and ask for Johnny. I’ll take care of this personally and make sure we get a proper resolution for you.
Johnny
Hard Hat Australia
Worked great for 7-8 months
Worked great for 7-8 months, just out of its 6 month warranty it failed and stopped telling the time!
Hard hat Australia would not honour the warranty.
So much for indestructible!
5 marzo 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Allan,
Sorry to hear about this — that’s definitely not the experience we want for our customers.
If you can, please email me directly at support@hardhatwatches.com.au
and ask for Johnny. I’ll personally review your case and see what we can do to get this sorted for you.
Look forward to hearing from you.
Johnny
Hard Hat Australia
Didn’t last 8 months
Didn’t last 8 months make sure you get the extended warranty cause it isn’t covered after 6months didn’t even get treat roughly definitely not as tough as they claim wouldn’t buy again
13 febbraio 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Shane,
Thanks for your feedback — sorry to hear the watch didn’t hold up as expected.
We definitely don’t like hearing that, especially if it wasn’t treated roughly. Our watches are built for tough environments, but if something hasn’t performed properly, we’d like the chance to look into it.
Warranty situations can depend on the nature of the fault, so if you’re open to it, please email us at support@hardhataustralia.com.au
with your order details and a quick description of what went wrong. We’re happy to review it properly and see what we can do to help.
Appreciate you bringing it to our attention.
Johnny
Hard Hat Australia
Hardhat Watches Real Review
You get what you pay for and these watches are crap. Bought a Sports Model, went swimming for 5 mins and it stopped working - 5 emails and over two weeks and still have not seen a replacement. Appalling quality and customer service.
14 febbraio 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Glenn,
Thanks for your feedback.
Firstly, apologies again for the earlier mix-up with your name — that shouldn’t have happened.
We’ve been in contact via email and your replacement has now been processed. Tracking details were sent through today.
We appreciate your patience while this was finalised and look forward to getting the new unit to you.
Johnny
Hard Hat Australia
Fantastic watch and great communication…
Fantastic watch and great communication before and after purchase
7 ottobre 2025
Risposta di Hardhatwatches
Hi Klael,
Really appreciate that — glad everything went smoothly and you were happy with the communication as well.
Thanks again for the support!
Johnny
Hard Hat Australia
I bought a watch from these guys a…
I bought a watch from these guys a little while ago. Delivery was fast and the watch was solid.
I see a lot of reviews saying there are cheaper ones online but I wouldn't risk buying from a chinese website. I noticed my watch has the hard hat logo on it but the other ones are unbranded so they could be fakes. you can buy a fake rolex online as well lol
all in all its held up good, survives my work battering and dont have to charge it often. im happy
28 febbraio 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Dave,
Really appreciate you taking the time to leave this review.
Glad to hear it’s holding up on the job — that’s exactly what we build them for.
There are always cheaper alternatives floating around online, but as you said, quality control, warranty support and local customer service matter. We stand behind what we sell and back it properly.
Thanks again for the support mate — means a lot.
Johnny
Hard Hat Australia
Risposta di Hardhatwatches
Hi Shahnaz,
Love to hear it — glad your son’s enjoying his new watch!
Thanks for taking the time to leave a review 😊
Johnny
Hard Hat Australia
Piece of crap
Piece of crap
While winding the window up in landcruiser my wrist bumped the rubber/plastic door handle the plastic where the band attaches to the watch completely snapped making it unwearable and the Aholes don’t even respond
4 months old 🤬🤬🤬🤬🤬🤬
26 febbraio 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Jeff,
Thanks again for your patience.
We’ve received your order details and have now added you to our replacement list. Your replacement will be organised as soon as possible, and we’ll keep you updated along the way.
Appreciate you giving us the opportunity to sort this out.
Johnny
Hard Hat Watches Australia
The watch is one of the best things Ive…
The watch is one of the best things Ive had. Their customer service is A+. After enquiring with them online about the product, their response was quick and helpfull.
26 febbraio 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi there,
That’s awesome to hear — we’re glad you’re loving the watch and that our team could help you out quickly.
Thanks for the support!
Johnny
Really good communication and easy to…
Really good communication and easy to deal with, thanks to johnny and the team at hardhat
26 febbraio 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Regan,
Thanks for the kind words — I’ll pass that on to the team! Legend mate!
Really appreciate you taking the time to leave a review.
Johnny
they turn off whenever they want
they turn off whenever they want, I don't recommend it
20 gennaio 2026
Risposta di Hardhatwatches
Hi Olesia,
Thanks for your review.
That definitely doesn’t sound right — the watch should not be turning off randomly. We’d really like to investigate this for you as it may be a firmware or battery issue.
I have emailed you personally to help rectify this issue.
We’re here to help get this sorted properly.
Johnny
Hard Hat Australia
Brilliant Smartwatch
I wanted to upgrade my smartwatch, but i wanted something large/chunky, but at the same time durable to wear at work. I'm not a builder or anything Industrial, but I do work in a warehouse from time to time when I'm not in the office. I just didn't want my next smartwatch to fall apart after knocking it on something.
Through a Google search, I found 'Hard Hat' Watches.
I was put off a bit by the price and some of the reviews I found online, questioning the build/quality and manufacturing location/Delivery times etc.. But decided to go for it. I received a 'In Transit' email with a map showing it was somewhere over Asia, which made me nervous, bit went with the flow.
It took a little while to get to me, roughly 2 weeks, give or take, As soon as I took it out the box, my earlier reservations about build quality faded away and the UI was very receptive and seemed decent quality. It was a bit of a faff, to get the app set up tailored to my requirements etc.., but in the end, very happy with my purchase. If i had to find a negative, it would probably be the battery life. Its not terrible but could be better.
Overall 5/5
16 febbraio 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Gary,
Thanks so much for the detailed review — we really appreciate you giving us a go despite your initial reservations.
Great to hear the build quality and durability met expectations once it arrived. We’re always working on improving battery performance too, so feedback like yours helps.
Enjoy the watch!
Johnny
Do NOT recommend
Have had 3 watches - all have been faulty within 48 hours of wearing them. Try to contact customer service with slow replies.
Definitely would not recommend.
23 febbraio 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi,
If you’ve experienced three units failing within 48 hours, that’s clearly not acceptable and needs to be looked at properly.
I would like to personally investigate what’s occurred across each replacement and determine the appropriate resolution.
Please email and include “FAO Johnny – CC Review” in the subject line so it comes directly to me.
Johnny
Hard Hat Watches Australia
Risposta di Hardhatwatches
Hi Mark,
Thanks for your review.
Sorry to hear about the cracked screen — that’s definitely frustrating. While our watches are built tough, no glass is completely immune to impact damage.
I have just emailed you brother let's get this sorted mate. I will personally be looking after this for you.
Appreciate you reaching out.
Johnny
Hard Hat Australia
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.