⭐ 1/5 My Hard Hat Big Rig watch became faulty after less than two months. The touchscreen stopped responding properly and it randomly triggered functions. I asked for a refund more than on... Leggi di più
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We had a reply straight away about a problem with my hard hat watch... A replacement watch was sent out under warranty. Staff were so friendly, professional and helpful.. Thanks again Hard hat.
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Really disappointed with the Hard hat Big Rig. Had problems with my first one having a mind of its own and flicking through screens, couldn't use the touch screen. contacted them, all seemed good, w... Leggi di più
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I 100% rate the team at HardHat for their customer service and product. I didn’t need the 🍏 hype of an overly expensive watch. HardHat has all the functionality in a smartwatch and stands up to its... Leggi di più
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I purchased this so called super watch
I purchased this so called super watch. I couldn’t pair it with my phone. Once paired it lost connectivity! The battery life lasted for 3 hours. No volume! No messages !
I contacted the company by email, it took them ages to respond! They told me to email their customer service to sort out any issues! They couldn’t help me with my first email! This company offers no after sales service! Only communication is via email! Save your money and give them the flick! My watch ended up in the bin!
1 gennaio 2026
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Risposta di Hardhatwatches
Hi Horace,
Thank you for your feedback. We're sorry to hear about the experience you've had with your Hard Hat Watch.
After receiving your email, our support team responded with troubleshooting steps and requested further information so we could investigate the issues you were experiencing. Unfortunately, we never received a reply, so we weren't able to continue assisting or determine whether the issue was related to the watch itself or a setup/configuration problem.
I have now personally reached out to you via email to see if we can still help resolve this matter. We'd genuinely appreciate the opportunity to investigate the concerns you've raised and work towards a positive outcome.
While technology products can occasionally experience faults, we take all customer feedback seriously and always do our best to assist when issues are reported.
Please keep an eye on your inbox and feel free to reply to my email directly.
Kind regards,
Johnny
Hard Hat Australia
Purchased the HardHat Foreman and it…
Purchased the HardHat Foreman and it was ok for general use. Good looking watch and I’m impressed with the scratch proof casing. Although being advertised to withstand outdoor conditions including beach conditions I’m a bit disappointed. One day being exposed to beach conditions and the screen doesn’t respond to touch making it now completely useless other than to keep track of time.
Fairly decent budget watch but not strong enough for any outdoor enthusiast.
8 giugno 2026
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Risposta di Hardhatwatches
Hi Anthony,
Thank you for taking the time to leave your review and for sharing your experience.
I'm glad to hear you were happy with the overall look of the watch and the durability of the casing. However, I'm sorry to hear about the touchscreen issue you've experienced after exposure to beach conditions.
While these situations are uncommon, technology products can occasionally develop faults and we certainly understand how frustrating that can be.
I've already looked into your case and have added you to our replacement list so that a replacement watch can be sent out as soon as possible.
We genuinely appreciate your feedback as it helps us continue improving both our products and our processes.
Thank you again for your support, Anthony, and we look forward to getting this sorted for you.
Johnny
Hard Hat Australia
Foreman aka C29- fails to log steps
Foreman aka C29- fails to log steps, heart rate monitor not accurate- was given as a gift I feel bad because they wasted their money - I am skeptical on any 5 star reviews on these because when i looked at reviews and videos by real people none were good- disappointing
8 giugno 2026
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Risposta di Hardhatwatches
Hi Nature,
Thank you for taking the time to leave your feedback, and I'm sorry to hear about your experience.
I have tried searching our system but unfortunately I have not been able to locate an order or contact details that match your review. If you could please email us at support@hardhatwatches.com.au and ask for Johnny, I would genuinely like the opportunity to look into this further and see what we can do to help rectify the situation for you.
While the vast majority of our customers have a positive experience with their watches, technology products can occasionally develop faults, and when that happens we always do our best to assist and find a resolution.
In regard to the reviews, all reviews on Trustpilot are submitted by real customers and we certainly don't want anyone to feel disappointed with their purchase. That's exactly why I'd appreciate the chance to investigate your concerns and work towards a solution.
I look forward to hearing from you.
Johnny
Hard Hat Australia
Do Not Buy the Hard Hat Apprentice Kids Watches
I purchased two of the hard hat apprentice kids watches (both were faulty and couldn’t sense the SIM cards) with the expectation that I was buying a genuinely Australian-branded, Australian-engineered product.
However, upon receiving and testing them, I was disappointed to find that both the watch and its companion app appear to be of relatively low quality and bear a striking resemblance to generic smartwatches readily available through Alibaba and similar wholesale marketplaces.
As a company that markets itself as Australian-owned and engineered, I expected a product that reflected a greater level of originality, quality, and distinction from mass-produced alternatives. Discovering what appears to be a packaging only rebranded generic and faulty product has left me feeling misled and disappointed.
They are essentially useless due to the SIM card fault. I’m currently in the process of seeking a refund. I hope it’s a quick and easy resolution which would be a somewhat redeeming factor. I will come back to edit in that case.
3 giugno 2026
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Risposta di Hardhatwatches
Hi Vanessa,
Thank you for taking the time to leave your feedback, and I'm genuinely sorry to hear about your experience.
This is certainly not the experience we want for our customers, especially when purchasing a product for your family. We take reports like this very seriously and understand how frustrating it would be to receive two watches that aren't functioning as expected.
I've reviewed your case personally and have already processed a full refund for you. In the interest of making this as quick and hassle-free as possible..
I've also sent you an email directly to discuss the issue further and provide some additional information regarding SIM card compatibility that may be helpful, and your refund process.
Again, I sincerely apologise for the inconvenience and appreciate you bringing this to our attention.
Kind regards,
Johnny
Hard Hat Australia
Bought this as a backup watch and it…
Bought this as a backup watch and it ended up being the one I reach for most mornings. Says something.
4 giugno 2026
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Risposta di Hardhatwatches
Hi David,
Thanks for the fantastic review!
We absolutely love hearing stories like this.
When a watch starts out as the backup option and ends up becoming the one you wear every day, that's probably one of the biggest compliments we can receive.
Really appreciate your support and we're stoked the watch has earned its spot.
Thanks again for being part of the Hard Hat family!
Cheers,
Johnny Hard Hat
Great watch so far!
I received my Hard Hat Foreman fairly quickly after ordering. The watch is good looking with a nice feel to it. After 3 days the battery is still sitting at over 95% unlike my Apple watch that needed charging every night. I'm not keen on the watch band as I'm used to the Apple watch, so I've ordered the magnetic one. So far, I'm loving this watch but will see how it lasts after reading other reviews.
3 giugno 2026
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Risposta di Hardhatwatches
Hi Greg,
Thanks for taking the time to leave a review.
Great to hear your Foreman arrived quickly and that you're enjoying the look and feel of it so far. The battery life is definitely one of the biggest differences people notice when moving across from an Apple Watch, so it's awesome to hear you're already seeing that benefit.
Hopefully the magnetic band is more your style once it arrives. We know everyone has their own preference when it comes to comfort and fit.
Thanks again for your support and we hope the watch continues to impress for years to come.
Cheers,
Johnny
Hard Hat Australia
I got a hard hat watch for my birthday…
I got a hard hat watch for my birthday day which was great when i first got it after just having a fit bit previously that died after 5 years of life. thinking an upgrade will be nice. Come around my next birthday the watch starts playing up with buttons getting stuck and the screen brightness going faded to just white and now its totally unusable. im really disappointed in how fast this watch dies and not just small things that'll let you keep using it but totally needs to be replaced.
after trying to go to hard hat for warranty under ACL (ACCC) they are saying its not their problem and best they can do is 50% off a new one. which isn't good enough for something that barely even lasted a year compared to something i got for $30 that lasted 5x that. i wouldn't recommend these to anyone who wants a watch let alone one for a tough tradie
18 aprile 2026
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Risposta di Hardhatwatches
Hi Josh,
Thank you for taking the time to leave your feedback.
I'm really sorry to hear about your experience, especially after enjoying the watch initially and then having it develop issues with the buttons and display.
I'd genuinely like the opportunity to look into this personally for you, as I'd like to better understand the history of the watch and the conversations you've had with our team so far.
Could you please send an email to support@hardhatwatches.com.au and ask for Johnny. Once I receive your email, I'll personally review everything and see what we can do to help.
I appreciate you bringing this to our attention and I look forward to hearing from you.
Johnny
Hard Hat Australia
1.5 years then dead
***update*** Johnny is AMAZING saw my review and contacted me and sorted out my problem will definitely buy again
I got the og in January of 2025 for my birthday it had 48% on it in may of 2026 during the day then just turned off and never turned back on. Tried everything and after multiple emails back and forth. I got was it has a 6 month warranty all weekend can give you is a discount code for a new one. And you can buy the 2 year extended warranty package.... I talked this company up so much and begged my family to buy this watch for me and I was stoked I actually got it. But I expected it to last well over. 1.5 years.... so incredibly disappointing 😞
22 maggio 2026
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Risposta di Hardhatwatches
Hi Samantha,
Firstly, thank you for your support over the past year and a half and for recommending our watches to family and friends. Reading your review, it's clear you were genuinely excited about receiving the watch and that's exactly why I hate seeing experiences like this.
I completely understand why you'd be disappointed. Nobody wants a watch to suddenly stop working, especially when it had been performing well up until that point.
I've actually sent you a personal email because I'd love the opportunity to discuss this further.
Thank you again for your feedback and hopefully we'll have the chance to speak soon.
Johnny
Hard Hat Australia
PLEASE HELP
I initially bought this as a gift for hubby in January. Was working really well. No issues. Then we lost the charger and had to order a new one recently.It has been charging for over 2 hours and is still not turning on ! It has been really well kept and no previous issues so im not sure if its the charger or watch that is broken. HELP
29 maggio 2026
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Risposta di Hardhatwatches
Hi Tania,
Thanks for reaching out and I'm sorry to hear you're having trouble with the watch.
It sounds like everything was working perfectly until the original charger was lost, so I'd really like to investigate whether the issue is related to the replacement charger or the watch itself.
Could you please send us an email us at support@hardhatwatches.com.au and ask for Johnny directly? I'd love to look into this personally and get this sorted for you as quickly as possible.
We'll do everything we can to get your husband's watch back up and running.
Looking forward to hearing from you.
Johnny
Hard Hat Australia
I ended up buying one after seeing a…
I ended up buying one after seeing a bloke wearing it on site havent charged it much at all and good size for bigger blokes. i drive trucks for a living been using it at work every day and on weekends too gps works unreal when im out walking plus 5atm waterproof is legit honestly feels tougher than watches worth way more money worth every dollar.
12 maggio 2026
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Risposta di Hardhatwatches
Hi Bjorn,
What an awesome review — thanks mate!
As a truck driver, you're exactly the sort of person we had in mind when developing our watches. It's great to hear the watch is handling life on the road, on site, and on the weekends without missing a beat.
The combination of long battery life, GPS functionality, 5ATM water resistance, and a larger face for bigger wrists is exactly why so many tradies and truckies have been getting behind the Hard Hat range.
Really appreciate you taking the time to leave a review and welcome to the Hard Hat family.
Johnny
Hard Hat Australia
Honestly
Honestly, for the price, the build quality is impressive. It's solid on the wrist and looks much more expensive than it was. The battery life is also a big plus. My only small gripe is that the health sensors, like the blood pressure monitor, are a bit hit-or-miss and not super accurate. But if you're buying it for a durable, good-looking smartwatch, it's a great value.
15 maggio 2026
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Risposta di Hardhatwatches
Hi Linda,
Thank you for the fantastic review and balanced feedback.
We're thrilled to hear you're impressed with the build quality, appearance, and battery life. One of our goals has always been to offer a smartwatch that looks and feels far more expensive than its price tag.
We also appreciate your comments regarding the health sensors. While they're great for general wellness tracking, they aren't intended to replace medical-grade equipment and can vary depending on wear position and individual users.
Thanks again for your support and for sharing your experience.
Johnny
Hard Hat Australia
Broke in water
Literally swam with it for 2 minutes and its just broken, whole advertisement is that it is not only waterproof but chemical proof? I guess not, also the tracking is dismally inaccurate, the app is faulty and always deletes my data, all round bad watches, wouldnt recommend at all
16 maggio 2026
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Risposta di Hardhatwatches
Hey Joe,
Johnny here from Hard Hat.
I’ve managed to locate what I believe is your email address and have personally reached out to you directly to help look into this further and hopefully rectify the situation for you.
Please keep an eye on your inbox (and junk folder just in case) and reply when you get a chance, as I’d genuinely like the opportunity to work through this with you personally.
Cheers mate.
Buyer beware ...
Bought this one for my 12yo son. It was a great watch, had no problems with it until it went flat, then it wouldn't turn on again. However, Hardhat resolved the warranty issue quickly for us. 😀 Be aware though that the warranty for manufacturing faults is only 6months.
16 aprile 2026
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Risposta di Hardhatwatches
Hi Belinda,
Really sorry to hear about your son’s watch stopping working.
We genuinely appreciate you taking the time to leave feedback and we never like hearing when one of our customers has a poor experience.
Tech products can unfortunately develop faults over time, but we’d still love the opportunity to look into this further for you and see if there’s anything we can do to help.
If you could please send us an email at support@hardhatwatches.com.au with your order details and attention Johnny, I’d be more than happy to personally review this for you.
Appreciate you bringing it to our attention.
Still not received my order it’s been…
Still not received my order it’s been over a month. Only received the protective glass. Having no contact number to talk to someone is infuriating!!
10 maggio 2026
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Risposta di Hardhatwatches
Hi Sophie,
Really sorry to hear about your experience and completely understand your frustration.
In some cases, accessories such as screen protectors can arrive separately from the watches depending on warehouse dispatch and shipping carriers, however a month is definitely longer than we’d expect and we’d love the opportunity to sort this out for you properly.
I have emailed you and I’ll personally look into this for you and make sure we get a resolution sorted as quickly as possible.
Appreciate you bringing this to our attentoin.
Johnny - Hard Hat
Order #10660
Order #10660
Watch had died after 7 months of light use.
I bought a new charger cable from the website but that hasn’t fixed the problem. £69.95 + £6.95 out of pocket with a watch that won’t turn on or charge and an extra cable.
Not a happy chappy.
Don’t bother buying. Plenty of other options out there for similar money with better reviews.
1 maggio 2026
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Risposta di Hardhatwatches
Hey Ryan,
Really sorry to hear this — that’s definitely not the experience we want for you.
If your watch has stopped working like that, even after trying a new cable, we’d absolutely like to get this sorted properly for you.
I have emailed you to personally look into this and organise a replacement for you.
Appreciate you bringing it up — we’ll make it right.
– Johnny
No health readouts
ive had a hardhat watch previously and was quite happy with it until it wouldn't read blood pressure etc so I bought a new one and it will not read my blood pressure etc. I have emailed hardhat and they have made a few suggestions but still it won't read blood pressure etc. Its frustration as you can't talk to someone personally to get answers
26 aprile 2026
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Risposta di Hardhatwatches
Hi Peter,
Thanks for your feedback — and sorry to hear you’re having trouble again, especially after your previous experience. I can understand how frustrating that would be.
I’ve personally reached out to you via email so I can get this sorted properly. We’ll organise a replacement for you and make sure you’re looked after.
If you can reply to my email when you get a chance, I’ll handle everything from here.
Johnny
Hard Hat Australia
Sorted my problems well
I initially had an issue with communication but Johnny had reached out after I expressed my concerns and talked me through everything. His response and action has been fantastic and that's the customer care any good company should have
29 aprile 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Bailey,
Really appreciate you raising this — and I completely understand your concern.
We did have a technical issue with our support email over the past week which affected both sending and receiving messages, and unfortunately it looks like you were caught in that — sorry about that.
I’ve checked your order and can confirm it has been received by our warehouse and is currently being processed. It’s due to be shipped shortly, and you’ll receive tracking details as soon as it’s dispatched.
I’ve also reached out to you directly via email to make sure you’re looked after and kept in the loop.
Appreciate your patience — we’ll get this moving for you.
Johnny
Hard Hat Australia
I purchased the Hardhat Smart watch for…
I purchased the Hardhat Smart watch for $139 .After purchasing I decided to check up on this awesome sounding company . First I noticed the watch I purchased was being sent from Union Lucky Returns a known 3rd party Dropship facility in CHULLORA NSW . This immediately raised alarm bells as it clearly states Hardhat is a Gold Coast family company. My watch arrived and I didn’t open the package , I immediately applied for a refund as they advertise ,” if you don’t love our watch we will refund for 90 days “
I was told there would be a 72 hrs delay because they are busy . This changed and never heard back .
This supposed Gold Coast family business sounds dodgy , bad communications .
I put in for a credit card dispute and was immediately refunded my $139 .Hardhat haven’t acknowledged that they have received my unopened package which I know they received via Aus Post Tracking .
MY ADVICE IS
DO NOT BUY A CHEAP CHINESE WATCH FROM HARDHAT AS THE SAME WATCH IS AVAILABLE FROM BLACKVIEW FOR $71 AND IVE ALSO SEEN IT ON TEMU FOR $40:.
28 aprile 2026
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Risposta di Hardhatwatches
Hi there Allen,
Thanks for taking the time to share your experience — I’m sorry to hear how this played out.
Just to clarify a couple of points — we are absolutely a Gold Coast-based business.
In regard to your refund, I can see that this has already been processed, but I do apologise for the delay in communication. That’s not the standard we aim to provide.
On the product side, our watches are manufactured to our specifications and branded accordingly — while there are similar-looking products online, we can’t speak to the quality or legitimacy of those.
I’ve also reached out to you directly via email to follow this up and make sure everything has been properly resolved.
Johnny
Hard Hat Australia
Packaging was simple but the watch…
Packaging was simple but the watch inside was spotless. No scratches, no marks. Exactly what I ordered.
25 aprile 2026
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Risposta di Hardhatwatches
Appreciate that, Martin!
Glad to hear everything arrived spot on — that’s exactly how it should be.
Enjoy the watch, mate!
Johnny Hard Hat
Wore it to a work event and someone…
Wore it to a work event and someone asked where I got it. That was enough for me to leave a review.
21 aprile 2026
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Risposta di Hardhatwatches
Love that, James 😂
Nothing better than getting asked about it in person — that’s what it’s all about.
Appreciate you taking the time to leave a review, legend!
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