⭐ 1/5 My Hard Hat Big Rig watch became faulty after less than two months. The touchscreen stopped responding properly and it randomly triggered functions. I asked for a refund more than on... Leggi di più
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We had a reply straight away about a problem with my hard hat watch... A replacement watch was sent out under warranty. Staff were so friendly, professional and helpful.. Thanks again Hard hat.
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Really disappointed with the Hard hat Big Rig. Had problems with my first one having a mind of its own and flicking through screens, couldn't use the touch screen. contacted them, all seemed good, w... Leggi di più
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I 100% rate the team at HardHat for their customer service and product. I didn’t need the 🍏 hype of an overly expensive watch. HardHat has all the functionality in a smartwatch and stands up to its... Leggi di più
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2,9
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482 recensioni
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Bought a Hard Hat Big Rig Watch..
Bought a Hard Hat Big Rig Watch... Arrived quickly & started off great... Battery life is fantastic but that's about the only positive... After a week it started to flicker onto random screens, beeping & vibrating... After contacting Hard Hat the watch was replaced under warranty... ... New watch Arrived & here we are a week later with a similar problem...
I would not recommend buying a Hard Hat Big Rig Watch
12 agosto 2026
Non scritta su invito
Risposta di Hardhatwatches
G'day Moss,
Really sorry to see this mate, especially after we've already replaced the first watch for you.
Having one watch develop a fault is disappointing enough, but having the replacement start doing something similar after only a week is absolutely not the experience we want you to have.
I've found your previous emails with our team and I'm going to reach out to you personally today. At this point, I'm happy to work with you on whatever we can reasonably do to turn this experience around.
Keep an eye out for an email from me, mate, and we'll get something sorted.
Cheers,
Johnny
Hard Hat Watches
None of the features work
None of the features work. Wouldn’t be writing this if I would have atleast had a reply or a refund. But nothing at all . Don’t waste your money. No sleep feature no heart rate. No oxygen no sleep pattern. All it does is tell the time. The step counter is inaccurate. Just don’t waste your had earned money on a hard hat watch
13 agosto 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Simon,
Really sorry to read this, mate. What you're describing definitely isn't how the watch should be functioning. The heart rate, blood oxygen, sleep tracking and other features should all be working, so I'd really like to get to the bottom of what's happening with yours.
I'm also disappointed to hear you haven't received a response from us. That's not the level of customer service we want to provide.
Could you please email support@hardhatwatches.com.au and ask for Johnny? Mention your Trustpilot review and I'll personally look into your order, the issues you're having and what's happened with your previous contact with us.
Whether we can get the watch working properly for you or need to look at another solution, I want to make sure we actually get this sorted.
Cheers,
Johnny
Hard Hat Watches
I brought a hard hat apprentice watch…not happy at all
I brought a hard hat apprentice watch for my daughter, I tried multiple SIM cards and had no luck with it gaining signal. I contacted the supplier and after numerous mails back and forth asking for a return address and having tried all their different methods to get it to work still no luck. They finally gave me a mailing adddess but noted I will be charged a fee to return. Still waiting for a refund with no word from them but sick of waiting I have decided to do a review and if they don’t refund the least I can do is warn other buyers
23 maggio 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Jessica,
Thank you for taking the time to leave your feedback.
I'm really sorry to hear about the experience you've had with your Apprentice watch. I completely understand how frustrating it must have been after trying multiple SIM cards, working through troubleshooting with our team, and then still feeling like the matter hasn't been resolved.
I've actually found your previous correspondence and I have reached out to you personally via email because I'd really like the opportunity to review everything and get this sorted for you as quickly as possible.
If for any reason you don't receive my email, please feel free to contact us at support@hardhatwatches.com.au and ask for Johnny. I'll personally look after your case from here.
Thank you again for bringing this to our attention, and I hope we can turn this experience around for you.
Cheers,
Johnny
Hard Hat Watches
hardhat watches claimed the watch was…
hardhat watches claimed the watch was designed for durability, functionality, and smart features on the job. and also claim that shipping is from the warehouse in sydney.. ITS ALL LIES... bought 2 watches for $299 on special, shipped from CHINA, and wasn't shipped in 3 to 5 days... they are generic chinese watches and marked up for a greedy company in QLD. my wife is very disappointed in the watch as my wife and daughter bought them for me for my birthday thinking they were getting me something special, will be putting in a complaint about false advertising and misleading customers.
24 luglio 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Robert,
We're sorry to hear about your experience and understand why you'd be frustrated.
To clarify, Hard Hat Watches are not drop shipped. We do have a warehouse in Sydney and normally dispatch orders from there. Unfortunately, we recently sold out of some of our stock, so to avoid even longer delays we arranged for a small number of orders to be shipped directly from our manufacturing partner.
Our watches are designed exclusively for Hard Hat Watches, feature our engraved branding, and are built in collaboration with our manufacturers to continually improve the product. While they are manufactured overseas—as is the case with the vast majority of smartwatches—they are not generic products purchased from online marketplaces.
I've also sent you a personal email because we'd genuinely like the opportunity to turn your experience around and see what we can do to make things right.
Cheers,
Johnny
Hard Hat Watches
Their website is misleading
Their website is misleading, it says same day dispatch (which it isn't) and arrive within 3-5 business days (which it hasn't).
They also glote on their website about not having to wait weeks like regular suppliers to which I am now day 8 (business days) of waiting and all i have is a tracking number to which is currently sitting pending which says the postal company hasnt received it yet.
I asked about when they are getting more stock in of the orange foreman watch to which I got no response.
Don't waste your time or money, these are cheap Chinese watches you can get them for $30 off aliexpress (leadoys c25 smart watch).
16 luglio 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Heath,
We're sorry to hear you've had this experience.
Unfortunately, we recently sold out of our Foreman range, which has caused a slight delay while we wait for new stock to arrive. We completely understand how frustrating this is, especially when you were expecting a quicker delivery.
I've also sent you a personal email so I can look into your order and see what we can do to make this right.
Regarding your comments about AliExpress, Hard Hat Watches are exclusive to our brand. While there are cheaper imitation products online that may look similar, our watches cannot be purchased on AliExpress.
We'd really appreciate the opportunity to resolve this for you.
Cheers,
Johnny
Hard Hat Watches
Bought mine and loved it
Bought mine and loved it. Few days later screen glitches out. Won't stay on watch face i choose. Screen won't respond to touch. Big white line through center. Keeps flickering to random apps. Overall disappointment as advertised as tough and sturdy.
23 luglio 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Michael,
Thank you for taking the time to leave your feedback.
I'm really sorry to hear you've experienced these issues with your watch. What you've described certainly isn't the experience we want any of our customers to have.
I've tried searching our system using your name but unfortunately haven't been able to locate your order, so I'd really appreciate the opportunity to look into this further.
Could you please send us an email at support@hardhatwatches.com.au and ask for Johnny. I'll personally investigate your order, get to the bottom of what's happened, and do everything I can to get this sorted for you.
I look forward to hearing from you.
Cheers,
Johnny
Hard Hat Watches
the best customer
These guys have the best customer service I have ever seen. Sent an email this morning with a problem and same day a few hours later problem solved. Couldn’t be happier
23 luglio 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Andy,
Thank you so much for the awesome review!
It really means a lot to hear that. We pride ourselves on looking after our customers, so it's great to know we were able to get your issue sorted quickly.
We appreciate you taking the time to share your experience, and we're always here if you ever need a hand with anything in the future.
Thanks again for supporting Hard Hat Watches!
Cheers,
Johnny
Hard Hat Watches
DO NOT WASTE YOUR MONEY.
DO NOT WASTE YOUR MONEY.
WATCH 1 - ORIGINAL - DIED AFTER 7 MONTHS NO SOLUTION FROM BUSINESS
WATCH 2 - BIG RIG - FAILED WITHIN 3 WEEKS - REPLACEMENT SENT BUT NO TRACKING PROVIDED UNTIL CONSTANT FOLLOW UP
WATCH 3 - REPLACEMENT FAILED IN 2 WEEKS
ALL 3 WATCHES RETURNED AND HAVE NOT BEEN COLLECTED FROM POST OFFICE BOX.
HONESTLY PAY EXTRA FOR A QUALITY REPUTABLE BRAND.
23 luglio 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Melissa,
Thank you for taking the time to leave your feedback.
I'm genuinely sorry to hear about your experience. I completely understand how frustrating it must have been to experience issues with multiple watches and to feel like the process wasn't as smooth as it should have been.
I've actually found your previous correspondence with us, and I'm going to reach out to you personally via email because I'd really like the opportunity to review everything from the beginning and see what we can do to make this right.
If for any reason you don't receive my email, please feel free to contact us directly at **[support@hardhatwatches.com.au](mailto:support@hardhatwatches.com.au)** and ask for **Johnny**. I'll personally look after your case.
Thanks again for your feedback, and I hope we can work towards a resolution.
Cheers,
Johnny
Hard Hat Watches
Wouldn't buy again or recommend
Wouldn't buy again or recommend. After being wowed by all the adverts I saw, I suprised my husband with one for his birthday. Understandably I bought this in advance. He has only used this for about 4 months and its broken already. The screen does not work at all.
14 luglio 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Lisa,
Thank you for taking the time to leave your feedback.
I'm really sorry to hear your husband's Foreman watch has developed an issue after a few months of use. I completely understand how disappointing that would be, especially as it was purchased as a birthday gift.
I've been able to see that we've been in contact with Anthony regarding the watch and have been working through some troubleshooting steps before discussing the available options.
We genuinely appreciate your feedback and value every customer.
I have also emailed your partner personally to help rectify this. I've messaged to offer a substantial discount as a gesture of goodwill.
Cheers,
Johnny
Hard Hat Watches
3 weeks and still not been delivered
It’s been 3 weeks and I still haven’t received the HH smart watch. They sent me a link, when I reached out via email, to track the shipment but it just says it’s in China. I don’t think I’m getting the watch. £70 down with no product, nice👍
16 luglio 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Ciaran,
I'm really sorry to hear you've had this experience.
Three weeks is certainly longer than we'd expect, and I completely understand how frustrating it is when your tracking hasn't updated as you'd hoped.
I'd really like the opportunity to look into this personally and find out exactly what's happened with your order.
Could you please send us an email at **[support@hardhatwatches.com.au](mailto:support@hardhatwatches.com.au)** and ask for **Johnny**? I'll personally investigate your shipment and work with you to get this resolved as quickly as possible.
I look forward to hearing from you.
Cheers,
Johnny
Hard Hat Watches
Hard Hat Big Rig
Amazing customers service. The hard hat Big Rig is one incredible watch!!
Unfortunately the watch strap broke but with a quick email and a few photos of how it broke, I was reassured that this is not the kind of problem they face often with their (in my own opinion) high quality watches!
The customer communication has always been amazing, even before I bought the watch. Any questions I’ve had they are happy to answer!
The 1 year warranty that comes free with the watch clearly shows they do not expect damage or else they would be willingly loosing money.
Very happy customer!
12 luglio 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Charlotte,
Thank you so much for taking the time to leave such an awesome review!
We're sorry to hear your strap broke, but we're really glad we were able to get it sorted quickly for you. We know how important it is to stand behind our products, and making the warranty process as easy as possible is something we take a lot of pride in.
It also means a lot to hear your kind words about our customer service. We genuinely enjoy helping our customers, whether it's answering questions before they buy or supporting them afterwards.
Thanks again for your support and for being part of the Hard Hat community. We hope your Big Rig continues to serve you well on and off the job site!
Cheers,
Johnny
Hard Hat Watches
This is my second review
This is my second review. I got sent out a new big rig as my previous one broke. And just over a week later the second one’s screen touch doesn’t work.
There just cheap Ali baba watches with no real strength to them. Were sold them as tough Aussie watches but there not. Cheap crap drop ship. No return postage…cos there’s no where to send it to.
Horrible watches don’t waste ur money and get fooled by all the ads
4 luglio 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Nick,
Thanks for taking the time to leave your feedback.
I'm genuinely sorry to hear you've had issues with both your original watch and your replacement. That's certainly not the experience we want any of our customers to have.
I'd also like to clarify one point in your review. Hard Hat Watches are not Alibaba or dropship products. Every Hard Hat watch is designed by our team here in Australia specifically for hardworking tradies. They are exclusive to Hard Hat Watches and can't be purchased on Alibaba.
I'd really appreciate the opportunity to help resolve this for you. Please email our support team and ask for Johnny. I'll personally look after your case and work with you to find a solution you're happy with.
We genuinely value all feedback and are committed to supporting our customers when things don't go as planned.
Cheers,
Johnny
Hard Hat Watches
Don't Buy a Hard Hat Big Rig Watch..
Bought a Hard Hat Big Rig Watch... Arrived quickly & started off great... Battery life is fantastic but that's about the only positive... After a week it started to flicker onto random screens, beeping & vibrating... After contacting Hard Hat the watch was replaced under warranty... The watch sat at my local post office for 16 days because they never contacted me with a con-note & kept saying it was with their warehouse team... New watch Arrived & here we are a week later with a similar problem...
I would not recommend buying a Hard Hat Big Rig Watch
3 luglio 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Adrian,
Thanks for taking the time to leave your feedback.
Firstly, we're sorry to hear you've had this experience. We completely understand how frustrating it would be to have an issue with both your original watch and the replacement.
I've actually reached out to you personally via email because I'd really like the opportunity to make this right. My name is Johnny, and I'd be more than happy to organise another replacement and personally oversee the process to ensure you receive a watch that performs as expected.
At Hard Hat Watches, we stand behind our products and our warranty, and while electronic devices can occasionally develop faults, what you've experienced certainly isn't the experience we want our customers to have.
Please reply to my email, or if you don't receive it, contact us directly and ask for Johnny. I'll make sure we get this sorted for you.
Cheers,
Johnny
Hard Hat Watches
Bought this around June 30
Bought this around June 30, 2026, before a camping trip and it honestly impressed me. Good size, great battery life, and I’ve been using it daily on road crew work and weekends. GPS is solid, notifications are quick, and it feels tougher than watches that cost way more. Shipping was fast since it’s an Aussie company, and customer support replied really quickly and helpfully.
28 giugno 2026
Non scritta su invito
Risposta di Hardhatwatches
G'day Erika,
Thanks heaps for taking the time to leave us a review. Really appreciate it!
Awesome to hear the watch has been pulling its weight on your camping trip, on the road crew, and over the weekends. That's exactly what we build them for—something tough, reliable, and ready for whatever you throw at it.
Glad the GPS, battery life, and notifications have all been spot on, and cheers for the kind words about our shipping and customer support too. We do our best to look after our customers.
Thanks again for backing an Aussie business. Hope the watch keeps serving you well for years to come!
Cheers,
Johnny
Hard Hat Watches
Watch lasted 3 days before glitching
Watch lasted 3 days before glitching, apparently 5 atmospheres water proof doesn’t apply to shower proof (big rig)
Can’t really comment much more as watch can’t be used
Incredibly difficult to deal with re refund
I would warn anyone to approach these with extreme caution
9 giugno 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi J,
I'm really sorry to hear about your experience. That's certainly not what we want for any of our customers.
I'd really appreciate the opportunity to personally look into what's happened and see what I can do to make things right for you.
Could you please send us an email at support@hardhatwatches.com.au and ask for Johnny? I'll investigate your case personally and do everything I can to help resolve this for you.
While the vast majority of our watches perform exactly as intended, technology can occasionally develop faults, and when that happens we genuinely want the opportunity to fix things for our customers.
I look forward to hearing from you and hopefully turning your experience around.
Cheers,
Johnny
Hard Hat Australia Pty Ltd
Complete and utter rubbish
Complete and utter rubbish. Stopped working, started working , stopped working and so on. The information provided was hopelessly inaccurate even the time ? Hardhats customer service is non existent and when I tried to return my watch they put obstacle after obstacle in front of me. Eventually I did a charge back with my bank. If anyone wants a watch that doesn’t tell the time buy one from toys r us not from Hardhat
19 giugno 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Tony,
Thank you for taking the time to leave your feedback, and I'm genuinely sorry to hear about your experience.
This certainly isn't the level of service or product experience we aim to provide. I'd really appreciate the opportunity to personally look into what happened and see if there's anything we can do to help turn your experience around.
Could you please email us at support@hardhatwatches.com.au and ask for Johnny? I'll personally review everything from your order through to your previous correspondence and do my best to find a suitable resolution for you.
I look forward to hearing from you.
Johnny
Hard Hat Australia Pty Ltd
Bought myself a Big Rig and absolutely…
Bought myself a Big Rig and absolutely loved it... for about a week.
Unfortunately, it then slowly started losing functions. The swipe function stopped working, it became glitchy, the heart rate monitor failed, the push-down function stopped responding, and the worst part was that it started setting its own alarms that would go off throughout the night. Because the functions weren't working properly, I couldn't even turn them off.
I reached out to customer service and, to their credit, they agreed to send me a replacement, which I appreciated. Sadly, the exact same thing happened with the replacement. It worked well for close to a week before it also started losing functions in the same way.
This time, I contacted them requesting a refund, as I'd lost confidence in the product. I was optimistic that the first watch was simply a random defect, but having two fail in exactly the same way has completely turned me off the brand.
Even more disappointing, they now seem to have stopped responding to my emails altogether and have effectively ghosted me.
Poor product and, sadly, even worse customer service. I should have come here and read the reviews first, because it seems I'm far from the only person to have had this experience.
17 giugno 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Andy,
Thank you for taking the time to leave your feedback, and I'm genuinely sorry to hear about your experience.
That's certainly not the experience we want any customer to have, especially after we had already sent a replacement. I'd really like the opportunity to personally look into what has happened here, including why you haven't received a response to your recent emails.
Could you please send us an email at support@hardhatwatches.com.au and ask for Johnny? I'll personally handle your case from start to finish and do everything I can to help rectify the situation for you.
While technology products can occasionally develop faults, it's certainly not the standard we strive for, and I'd appreciate the chance to make this right.
I look forward to hearing from you.
Johnny
Hard Hat Australia Pty Ltd
This watch isnt as it seems
This watch isnt as it seems. It is not unbreakable or durable. In 18 months the strap broke and then it completely just stopped working. When I contacted customer service they offered me a discount the same as their advertised one. They ended up contacting me and offered a replacement.
17 giugno 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Erin,
Thanks for taking the time to leave a review, and I'm sorry to hear about your experience.
While we're pleased your watch lasted 18 months, we completely understand your frustration with both the strap issue and the watch eventually stopping working.
I've actually sent you an email personally to see what we can do to help turn this experience around for you. We genuinely value our customers and would love the opportunity to make things right.
Please keep an eye on your inbox, and I look forward to speaking with you soon.
Cheers,
Johnny
Hard Hat Australia Pty Ltd
Be cautious if buying from the UK
Be cautious if buying from the UK - I tried to return this product as website states 90-day money back guarantee but I struggled send this watch back to Australia due to the Australian customs.
Two different Post Office workers informed me that a watch is declared as jewellery and therefore I cannot send this back. After finally finding a lady who would return this for me (family friend), it would have cost £30+ then with the return handling fee from HardHat of $24.99 it wasn't worth the return.
After emailing the support team, a £50 refund and to keep the watch was agreed.
Customer Service was good but with time difference, took a while to arrange.
Review is not a reflection on the product itself - we have not used it. I originally bought it for my husband for his birthday but he doesn't like how big the watch is (Big Rig).
9 marzo 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Cassie,
Thank you for taking the time to leave a review and share your experience.
Firstly, we'd like to apologise for the frustration you experienced during the return process. Unfortunately, there was an error on our side regarding returns from the UK, and we understand this made what should have been a straightforward process much more difficult than it needed to be.
We also want to clarify that our money-back guarantee is genuine, and we do not charge fees that prevent customers from accessing that guarantee. In your case, we understand the international shipping complications and customs issues created unnecessary hurdles, and we're sorry for that.
We're pleased we were able to reach a resolution with you directly, but we acknowledge the process took longer than it should have, particularly with the time difference between the UK and Australia.
I've also sent you an email personally to see if there's anything further we can do to help and to ensure you're completely looked after.
Thank you again for your feedback, as it helps us improve our processes for international customers.
Johnny
Hard Hat Australia Pty Ltd
I bought a hard had watch,waste of moneyupon finding…
I bought a hard hat watch,upon finding the Bluetooth connection I found the watch was exactly the same model as one at half the price, advertising that a car can drive over it and not have the glass crack is misleading!.I gently knocked the watch twice in one day and the glass cracked.i won't be buying again
12 marzo 2026
Non scritta su invito
Risposta di Hardhatwatches
Hi Scott,
Thank you for taking the time to leave a review.
I'm really sorry to hear you've had a disappointing experience with your Hard Hat Watch. Unfortunately, I haven't been able to identify your order or locate your details from the information provided in the review.
Could you please send an email to support@hardhatwatches.com.au and ask for me personally, Johnny. I'd genuinely like the opportunity to look into this further and see what we can do to help resolve the issue for you.
While technology products can occasionally develop faults, we take these matters seriously and always do our best to assist our customers and find a fair outcome.
I look forward to hearing from you and hopefully turning this experience around.
Cheers,
Johnny
Hard Hat Australia Pty Ltd
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