This was a great experience from beginning to end. Getting a quote and booking was straightforward, communication was good. On the day, the team worked hard, got the job done (a whole room stacked t... Leggi di più
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Scopri cosa dicono le persone
We had two guys who arrived worked really hard and managed to get everything done within an hour. We had quite a lot of rubbish, and although the original quote was low, the final price was higher as... Leggi di più
Prices are a con. I had one item very clear pics obvious wooden dress table, gave measurements etc. got charged an extra £50 “recycling fee” when arrived, wish I’d read the reviews seems like their... Leggi di più
L'azienda ha risposto
My partner was quoted £90.00 for a sofa removal from Acton in London. Ended up paying £150.00!!! Numerous calls had to be done, as miscommunication between driver and head office. Still got no invoice... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
If you have ever wondered about the best ways of clearing rubbish in your office or freeing up more space in your home, then Handy Rubbish is the rubbish removals company in London that offers the perfect service for you. If you have ever worried about getting rid of a certain piece of furniture or how to dispose of garden waste, then we are the company you need to call. We specialise in providing the very best in waste removal for every possible situation. No matter what it is that you need cleared, our rubbish removal company is here to make sure that you get exactly what you need. But if you are worried or concerned about the best possible way to go about junk removal and rubbish clearance, we can assure you get the right solution for your unwanted possessions.
Informazioni di contatto
Regno Unito
- 020 3540 8282
- handyrubbish.co.uk
2,7
Scarso
191 recensioni
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Increase prices when they arrive
I was quoted £220 after providing photos of the waste in advance. When the workers arrived, the price suddenly increased to £550 and was eventually negotiated to £425 after I contacted the office and waited for a promised call that never came. I reluctantly accepted because I was moving into the property and needed the rubbish removed.
The amount of waste was nowhere near the advertised 10-cubic-yard price of £330. I have timestamped photos showing the waste and workers at the property, as well as the original quote. Two crates were also not removed.
I have seen other customers report similar experiences, which is extremely concerning. Customers should not be given one quote and then face a substantial increase once workers arrive and know the job needs to be done.
One worker also spat on the ground outside my new home, which I found completely unacceptable.
I have kept all evidence and, if this is not resolved, I will take the matter to the appropriate consumer protection and dispute-resolution channels. This needs to stop.
26 agosto 2026
Non scritta su invito
A good job well done
This was a great experience from beginning to end. Getting a quote and booking was straightforward, communication was good.
On the day, the team worked hard, got the job done (a whole room stacked to the ceiling with clutter) and left the space not only cleared but also swept throughout.
I would recommend this team to anyone who needs rubbish cleared.
25 agosto 2026
Non scritta su invito
We had two guys who arrived worked…
We had two guys who arrived worked really hard and managed to get everything done within an hour. We had quite a lot of rubbish, and although the original quote was low, the final price was higher as there was more rubbish than expected when they arrived. However, I was very happy with the service.
17 agosto 2026
Non scritta su invito
Great service and very clean and tidy
Great service and very clean and tidy
12 agosto 2026
Non scritta su invito
Risposta di Handy Rubbish
Dear Robert Tilley,
Thank you for your kind review and for taking the time to share your experience with Handy Rubbish.
We are very pleased to hear that you were happy with the service and that the team left everything clean and tidy after completing the collection. Providing an efficient, respectful, and well-organised rubbish removal service is very important to us.
Your feedback is greatly appreciated, and we thank you once again for choosing Handy Rubbish.
The Handy Rubbish Team
Scam
Scam. They quoted me £200 then turned up and the office called to say it would be £600 + VAT. The guys who called were fine. But this operation is dodgy, for sure.
29 luglio 2026
Non scritta su invito
Risposta di Handy Rubbish
Dear Andy Day,
We sincerely apologise for the frustration and disappointment caused by your experience. We understand how concerning it can feel when the final price differs significantly from the initial estimate, especially where a quotation has already been provided before the team arrives.
Our initial quotations are based on the information available at the time of booking. However, in all cases, initial prices are subject to revision by our rubbish collectors once they arrive on site as part of our standard job procedure. This allows the team to assess the actual volume, weight, type of waste, access, loading requirements, vehicle space, VAT where applicable, and disposal costs before confirming the final price.
That said, any revised quotation should always be clearly explained before the collection proceeds, so the customer can make an informed decision. We are sorry that the price revision from the original estimate left you feeling dissatisfied and concerned about our pricing process.
We do appreciate your comment that the collection team themselves were fine, and we will make sure this feedback is recognised. At the same time, your concerns regarding the quotation and office communication will be reviewed so we can improve how price revisions are explained in future.
The Handy Rubbish Team
Quote doubles when they come to do the pick up
Just, as others have said, the quote given on the phone doubles when they come in. Supposed recycling taxes that were not shared at the initial phone call brought the cost from £231 to £420. But the movers themselves did a good job.
23 luglio 2026
Non scritta su invito
Risposta di Handy Rubbish
Dear Wilson Mbutu,
We sincerely apologise for your experience and for the frustration caused by the revised quotation on arrival. We understand how disappointing it must have felt for the price to increase from the initial phone estimate, especially where recycling or disposal-related charges were not made clear enough during the booking stage.
Our initial quotations are based on the information provided at the time of booking. However, in all cases, initial prices are subject to revision by our rubbish collectors upon arrival on site as part of our standard job procedure. This allows the team to assess the actual volume, weight, type of waste, access, loading requirements, disposal costs, and any recycling fees involved before confirming the final price.
That said, any revised quotation, including any additional recycling or disposal charges, should always be explained clearly before the collection proceeds, so the customer can make an informed decision. We are sorry if this was not communicated properly and if this left you feeling dissatisfied with the pricing process.
At the same time, we appreciate your comments that the rubbish removal experts themselves did a good job. We will make sure this positive feedback is recognised, while also reviewing how quotations and additional charges are explained by our office and collection teams.
Thank you for your feedback. We will use it to improve our communication and ensure customers have a clearer understanding of possible price revisions before collection.
The Handy Rubbish Team
Very happy with service gentlemen who…
Very happy with service gentlemen who turned up was polite and did the job with speed and efficiency
Please with result if l have further waste to dispose of would be happy to use again
15 luglio 2026
Non scritta su invito
Risposta di Handy Rubbish
Dear Peter,
Thank you for your kind review and for taking the time to share your experience.
We are delighted to hear that you were happy with the service and that the gentlemen who attended were polite, efficient, and completed the job quickly. It is always our aim to provide a smooth, professional, and reliable waste collection service, so we are very pleased that you were satisfied with the result.
Thank you once again for choosing us. We would be happy to assist you again whenever you have further waste to dispose of.
The Handy Rubbish Team
Avoid being…
Avoid this company to avoid being scammed. Like other people who have left reviews we had a quote and then on arrival they DOUBLED the price after calling "the office". It was incredibly stressful as they also only want cash.They hacked the sofa into little pieces to remove it and left a trail of rubbish down the stairs as they left. Very charming when they try to get your business and then cut throat afterwards.Job Ref.212527JJ
19 giugno 2026
Non scritta su invito
Risposta di Handy Rubbish
Dear Malayah Harper,
We are very sorry to read your review and sincerely apologise for the stress and disappointment you experienced during your collection.
Once again, we are very sorry for the disappointment and frustration caused by the price revision on site. However, it is part of our policy to provide initial estimates over the phone based on the items listed and any photos provided. It is then necessary for our rubbish collectors to review the price once they are on site, taking into account the actual situation and all relevant factors, including volume, weight, time spent on site, dismantling requirements, and disposal involved. That said, any price revision should always be clearly and professionally explained before any work is carried out, with the client's full consent.
We are also concerned by your comments regarding payment, the way the sofa was removed, and rubbish being left on the stairs. We always aim to optimise the furniture collection and rubbish removal process so that it is as quick and efficient as possible for both parties, as this is part of our job.
However, we understand that traces of rubbish can sometimes be left as an after-effect of this process, and we sincerely apologise for not removing it in your case. Regarding the payment, we provide our customers with different payment options, and we would like to better understand what exactly occurred in this particular job. Thank you for providing the job reference, as it will help us review the situation in detail.
Please accept our apologies again for the inconvenience caused. We take feedback of this nature seriously and will use it to address any issues internally and improve how quotations, collections, and customer communication are handled going forward.
The Handy Rubbish Team
Prices are a con
Prices are a con. I had one item very clear pics obvious wooden dress table, gave measurements etc. got charged an extra £50 “recycling fee” when arrived, wish I’d read the reviews seems like their usb. Went with them as slightly cheaper but they are not just unethical. Read other reviews. Actual team collection was good though and quick.
16 luglio 2026
Non scritta su invito
Risposta di Handy Rubbish
Dear Sharon Remedios,
Thank you for your feedback. We are sorry to hear that you were dissatisfied with the final price of your collection and understand how this may have been frustrating.
Our initial quotations are based on the information provided at the time of booking, including the item description, photos, and measurements. However, in all cases, the initial prices quoted or given during the initial estimation over email or phone are subject to revision by our rubbish collectors upon their arrival on site, as this is part of our standard job procedures. This allows the team to accurately assess the actual item, material, handling requirements, and any disposal or recycling costs involved.
We aim to ensure that any additional charges, including recycling fees, are clearly communicated before the collection proceeds, so the customer can receive a clear final price and provide consent for it prior the rubbish collection.
We regret that the price change left you feeling disappointed with our pricing and will review how such fees are communicated to ensure they are made clearer in future.
At the same time, we appreciate your positive comments about the collection team and are pleased to hear that they were quick and completed the collection well.
Thank you for your feedback. We take all comments seriously and will use this to improve both our quotation process and customer communication.
The Handy Rubbish Team
Was quoted 160 but when they arrived…
Was quoted 160 but when they arrived price went up to 230 and they didn't have to take all as I told them leave the wood as my son in law will burn it, to reduce the cost for myself but it didn't
15 luglio 2026
Non scritta su invito
Risposta di Handy Rubbish
Dear Angela Persaud,
Thank you for your feedback. We are sorry to hear that you were disappointed with the final price of your collection and understand how frustrating it can feel when the price changes from the initial estimate.
Our initial quotations are provided based on the information available at the time of booking, including the items described and any photos supplied. However, in all cases, these initial prices are subject to revision by our rubbish collectors once they arrive on site, as this is part of our standard procedure. This allows the team to assess the actual volume, weight, type of waste, access, loading requirements, time needed, and disposal costs involved.
We understand that you asked for some wood to be left behind in an attempt to reduce the cost. However, depending on the overall load, disposal category, labour involved, and the charging band the job falls into, removing one part of the waste does not always result in a significant reduction to the final price. That said, any revised quotation should always be clearly explained before the work proceeds, so the customer can decide whether to accept it.
We regret that the situation left you feeling dissatisfied and will use your feedback to review how price revisions are explained on site. Clear communication and transparent pricing are very important to us.
The Handy Rubbish Team
Don't trust the price quoted
Don't trust the price quoted. Despite their website claiming to know the building, and being aware that the flat was on the 8th floor, when the team arrived the price went up by almost 3 times because it they claimed not to realise how far they would need to carry things. The clearance itself was fine.
14 luglio 2026
Non scritta su invito
Risposta di Handy Rubbish
Dear James,
Thank you for your genuine feedback! We are sorry to hear that you were disappointed with the price revision on site and understand how frustrating this must have felt.
Our initial quotations are based on the information provided at the time of booking, including the items listed, any photos supplied, and access details such as the floor level. While our website and booking system may indicate familiarity with certain buildings, they cannot fully reflect the practical realities of each job. Factors such as layout, carrying distance, and ease of access can vary significantly and are only accurately assessed once our team arrives on site.
For this reason, all initial estimates provided over the phone, online, or by email are subject to revision as part of our standard procedure. This ensures that the final price reflects the actual volume and weight of the waste, the loading route, lift or stair access, parking position, time required, and disposal costs involved in completing the job.
That said, any revised quotation should always be clearly explained before the collection proceeds, so the customer can decide whether to accept the final price. We regret that the price increase left you feeling dissatisfied.
At the same time, we appreciate your comment that the clearance itself was carried out well. We will use your feedback to review how access-related pricing and on-site revisions are communicated more clearly in future.
The Handy Rubbish Team
Rubbish company - AVOID!!!
My partner was quoted £90.00 for a sofa removal from Acton in London. Ended up paying £150.00!!! Numerous calls had to be done, as miscommunication between driver and head office. Still got no invoice from them, even though he paid in full. Rubbish company, this is how they should be called!
10 luglio 2026
Non scritta su invito
Risposta di Handy Rubbish
Dear Corina,
We sincerely apologise for the experience your partner had and for any frustration caused by the price change, communication issues, and the delay in receiving an invoice. We truly value your feedback and appreciate you taking the time to bring these concerns to our attention.
Our initial quotations are based on the information provided at the time of booking, including the item description, photos where supplied, access details, and the collection requirements discussed over the phone or by email. However, in all cases, initial prices are subject to revision by our rubbish collectors upon arrival on site as part of our standard job procedure. This allows the team to assess the actual item, material, handling requirements, access, loading conditions, and any disposal or recycling costs involved.
Hence, any price corrections should be discussed with the customer support team so that the entire rubbish collection process remains transparent to all parties involved, and clearly explained before the collection proceeds so the customer can receive a final price and provide consent before any work is carried out.
We are very sorry to hear about that there was miscommunication and not receiving of the invoice, as this is not the level of communication and administration we aim to provide. We are going to investigate all the parties involved and review all the details of the booking and will make sure that the invoice issue is addressed and resolved!
Please accept our apologies again for the inconvenience caused. We will use your feedback to improve how price revisions, internal communication, and post-collection paperwork are handled in future.
The Handy Rubbish Team
Excellent service
Excellent service, great price. Very friendly and helpful man came to take the rubbish. Price was same as quoted price and I was impressed with how good the customer service operator was. Will use them again if i need to.
8 luglio 2026
Non scritta su invito
Risposta di Handy Rubbish
Dear Zaniar Wilbraham,
Thank you for your excellent review and for taking the time to share your experience with Handy Rubbish.
We are delighted to hear that you were happy with the service, the price, and the customer support you received. It is especially pleasing to know that the gentleman who attended was friendly, helpful, and completed the rubbish collection to your satisfaction.
We are also glad that the final price matched the quoted price, as clear and transparent pricing is very important to us.
Thank you once again for choosing Handy Rubbish. We would be very happy to assist you again whenever you need further waste removed.
The Handy Rubbish Team
Not to be trusted!
My google review
I would suggest you avoid this company at all costs!
An initial quote of £514 was given to remove 4 double beds and mattresses, a 3 seater settee, 2 seater settee , kitchen table and 4 chairs, 4 chests of drawers and a glass coffee table.
A unmarked van turned up with two non uniformed gents, the older one very much on the unfit side. Almost immediately the amount to take away was questioned. I agree that there were more items but far less volume in size and weight. The 2 sofas were no longer going, nor the table and chairs, nor the glass coffee table nor one wardrobe.
It should also be stated that every bed had been dismantled and everything needing to be removed had been bought down to the street.
The older worker pinged a number of photos to his boss, not Lisa who I originally dealt with. The company knew that we only had that day at the house. I received a new phone call informing me that the original quote was only an estimate and the new cost would be £1250! Scandalous!! We found another chap who cleared everything for £475. He was fully licensed and received a £75 tip!
3 luglio 2026
Non scritta su invito
Risposta di Handy Rubbish
Dear Trevor Lewis,
We sincerely apologise for your experience and for the frustration caused by the revised quotation on arrival. We understand how disappointing this must have been, especially as you had already received an initial estimate and had arranged for the items to be ready for collection from the street.
Our initial quotations are based on the information provided at the time of booking, including the list of items, photos where supplied, access details, loading requirements, and any other relevant information available to our customer support team. However, in all cases, initial prices are subject to revision by our rubbish collectors upon arrival on site as part of our standard job procedure. This allows the team to assess the actual volume, weight, type of waste, labour required, vehicle capacity, and disposal costs involved before a final price is confirmed.
That said, any revised quotation should always be clearly explained before the collection proceeds, so the customer can decide whether or not to accept the final price. We are sorry that the difference between the original estimate and the revised quotation left you feeling dissatisfied and that the situation caused inconvenience on a day when you had limited time at the property.
We are going to take into serious consideration your comments regarding the team's appearance and the presentation of the vehicle. While not all of our vehicles are branded, we are a fully licensed company that complies with all required regulations and legislation. Additionally, although some of our team members may be more senior, we can assure you that they are highly experienced professionals who take pride in their work. We will also review the communication between the collection team and the office, along with the details of the booking, including the quotation provided, the information submitted, the assessment made on site, and how the revised price was communicated.
Please accept our apologies again for the inconvenience caused. We truly value your feedback and will use it to improve how quotations, on-site assessments, communication, and customer expectations are managed in future.
The Handy Rubbish Team
Appalling Service
Frankly, I think the service was actually appalling!
I made the reservation for 09th June at 10.00am on 31st May and this was confirmed by Lisa. At 08.30am on 09th June, I called again to make sure that everything was fine for a 10.00am pick-up and I was told that it was all booked in. I went to the property at 09.30am in order to bring everything up to street level to make it easier to load. At about 10.45am, I called to find out why no one had arrived and was then informed that the truck was coming from Croydon and wouldn't arrive before 11.45am.
At 11.50am I called again as still no one had arrive and was informed that they were on their way and would arrive in 10 minutes. At about 12.10pm, two very nice guys showed up and I asked why I had been kept waiting in the rain for nearly 2.5 hours. They then informed me that they had only been given my address 20 minutes prior to arriving at the property.
I will put up with most things, but being blatantly lied to for over 2 hours is unacceptable.
9 giugno 2026
Non scritta su invito
Risposta di Handy Rubbish
Dear Richard,
We sincerely apologise for the experience you had and for the inconvenience caused by the delay on the day of your collection. We fully understand how frustrating it must have been to wait at the property in the rain, especially after calling earlier that morning to confirm the booking and after taking the time to bring the items up to street level to make the loading easier.
Clear communication and accurate updates are extremely important, and we are sorry that the information you received did not reflect what was happening with the team’s arrival time. This is not the level of service or communication we aim to provide, and we understand why the situation left you feeling disappointed and misled.
At least, we are pleased to hear that our rubbish collectors who attended were polite and pleasant, but this does not take away from the overall misalignment between what the team and the office communicated to you regarding the delay. The inconvenience caused and the poor communication are not to be taken lightly.
Please be assured that we will review the full history of the booking, including the original confirmation, the morning update, the team allocation, and the communication between the office and the collection team. We will use your feedback to improve how arrival times, delays, and customer updates are handled in future.
Once again, we sincerely apologise for the inconvenience and frustration caused.
The Handy Rubbish Team
Very efficient and excellent costumer service
The staff were very helpful and responsive on the phone, so it was easy and practical to organise the collection. The timeframe was excellent. The collection was on time and left the place very clean, with no debris. The price was fair.
9 giugno 2026
Non scritta su invito
Fantastic service and a very warm crew
Fantastic service and a very warm crew! The quote was reasonable, and they cleared everything in no time. They arrived right on time, too. I would definitely recommend their services.
4 giugno 2026
Non scritta su invito
*** DO NOT USE ***
*** DO NOT USE ***
Booked over the phone with friendly agent who could arrange for urgent same day garden waste collection. I provided very clear photos and instructions as to the amount of waste that was equivalent to 8-9 jumbo bags that needed removal, and was quoted £170. They arrived in the time frame given but immediately increased the price to £370!! This is a horrible pressure scam. I told them to immediately leave my property. Luckily my regular rubbish removal company were able to squeeze me in and do this job for £180.
3 giugno 2026
Non scritta su invito
Risposta di Handy Rubbish
Dear Dawn Lindsey,
We are sorry to hear that you were dissatisfied with your experience and that the collection did not proceed as expected.
Firstly, we appreciate your comments regarding our booking team and are pleased to hear that we were able to offer a same-day collection and arrive within the agreed time frame.
We understand your concerns regarding the revised quotation. While our initial estimates are based on the photographs and information provided at the time of booking, these quotations are not fixed prices. Upon arrival, our collection team carries out a final assessment to ensure that the quoted price accurately reflects the actual volume, weight, type of waste, loading requirements, and any other factors that may affect the collection. In some cases, this can result in a revised quotation being provided before any work begins.
We would like to emphasise that customers are always free to accept or decline any revised quotation, and no work is carried out until the price has been agreed. We do not believe in pressuring customers into proceeding with a collection they are not comfortable with.
That said, we are genuinely sorry that the experience left you feeling disappointed. We take feedback such as yours seriously and will review the details of your booking internally to determine whether there are opportunities to improve the accuracy of our initial estimates and the way any revisions are communicated to customers.
The Handy Rubbish Team
Avoid, vultures.
Avoid, predators.
They quoted £250 based on an exhaustive list of items and 3 pictures from three different angles of what needs to be taken.
They arrived on site and called me to say it will cost £400. That's a 60% price increase.
Oh, and they masquerade as rubbishremovalgreenwich co uk
1 giugno 2026
Non scritta su invito
Risposta di Handy Rubbish
Dear Aron,
We are sorry to read that you were unhappy with your experience and that our service did not meet your expectations.
Our quotations are based on the information, item lists, and photographs provided at the time of booking. However, these quotations are estimates rather than fixed prices. Upon arrival, our team carries out a final assessment to ensure that the quoted price accurately reflects the actual volume, weight, type of waste, loading requirements, and any other factors that may affect the collection. In some cases, this assessment can result in a revised quotation being provided before any work begins.
We appreciate that a price increase can be frustrating, and we sincerely apologise for any disappointment this may have caused. We would never intentionally mislead customers, and our aim is always to ensure that pricing is transparent and reflects the work required.
With regard to your comment about rubbishremovalgreenwich.co.uk, this website forms part of our network of local service websites designed to help customers find rubbish removal services in their area. All bookings made through these websites are carried out by Handy Rubbish, and this information is available within our booking process and terms.
We take all customer feedback seriously and will review the details of your booking internally to better understand what happened and whether there are opportunities to improve our quotation and communication processes.
The Handy Rubbish Team
The whole process from the first phone…
The whole process from the first phone call was seamless, very professional team and quick , friendly and reasonably priced. Very happy .
27 maggio 2026
Non scritta su invito
Risposta di Handy Rubbish
Dear Joe Lillis,
Thank you for your wonderful review and for choosing Handy Rubbish.
We are delighted to hear that the entire process, from your first phone call through to the completion of the collection, was seamless and stress-free. Our team works hard to provide a professional, efficient, and friendly service, so it's incredibly rewarding to know that your experience reflected these values.
We're also pleased that you found our service reasonably priced and delivered to your satisfaction. Feedback like yours means a great deal to us and motivates our team to continue providing the high standard of service our customers expect.
Thank you once again for your kind words and recommendation. We look forward to assisting you again in the future should you ever need our services.
The Handy Rubbish Team
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