We ordered four of the beautiful afternoon tea hampers for our treasured team. They were all absolutely delighted - one of the team saying she had tears in her eyes on receipt of the gift! They we... Leggi di più
L'azienda ha risposto
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Scopri cosa dicono le persone
Sent a luxury cream tea hamper to our parents . They were thrilled with it , they loved all the scones and cake , and are still eating it now. Only problem was Evri who made a complete mess of deliver... Leggi di più
L'azienda ha risposto
Excellent product, but only let down by late delivery caused by the courier. Will definitely use again.
L'azienda ha risposto
Did not realise I had to sign for the package, which was inconvenient. Hamper box is slightly damaged with torn joints. Most of the items are a smaller than I expected. Can't comment on quality... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Food and wine hampers sent world-wide. We supply hampers throughout the year, including Christmas hampers, gift baskets, festive hampers, Mother's Day gifts, Birthdays, corporate gifts and Easter hampers.
Informazioni di contatto
Clearwater Hampers Ltd, 36 Innovation Drive, OX14 4RT, Abingdon, Regno Unito
- 01235 833732
- help@hampers.com
- hampers.com
4,3
Eccellente
2275 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Not happy
Paid for naned deleiverly date and did not receive hamper on date and still waiting for it to be deleivered not happy
6 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Sarah,
Thank you for your review. I’m sorry to hear about your experience with your delivery date. I’ve been unable to locate your order under your name alone, so I’d be grateful if you could please reach out to us at help@hampers.com or respond to the “find reviewer” request so we can look into this for you.
Kindest regards,
Team hampers.com
Amazing customer service and support. Great company
Well, what can I say!!
This company goes above and beyond.
I had a few issues, but they were dealt with extremely well. I was blown away with the excellence of customer service.
I’d love to give a shout out to Naomi, she went out of her way to help deal with my issues.
Would I use this company again??? DEFINITELY!!!!
I will be tell family and friends how professional, helpful and friendly they are!!!
I’m looking forward to my adult children opening the hampers. I’m pretty sure they will love them!!
Thank you Naomi for your kindness.
So what’s everyone waiting for??? Order your hampers today!!
Thank you and Merry Christmas
Sarah Griffin x
5 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Sarah,
Thank you so much for your wonderful review. It really does mean a great deal to hear how well you felt supported, especially after the challenges you faced at the start. I’m delighted that Naomi was able to step in and make such a positive difference for you - she will be so pleased to read your kind words.
Your enthusiasm and recommendation to family and friends is truly appreciated, and it’s lovely to hear how excited you are for your adult children to open their hampers. I hope they absolutely love them.
Thank you again for taking the time to share your experience, and Merry Christmas to you and your family.
Kindest regards,
Team hampers.com
The hamper looks good on line
Although there was a slight hic-up initially with delivery, Hampers.com resolved everything straight away. I was extremely impressed with the quality of the hamper I received and will definitely re-order next year. Customer services are also excellent and responsive.
5 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Kate,
Thank you for your review. I’m sorry to hear your hamper hasn’t arrived yet, especially as the delivery date has already passed. I can see you’re currently liaising with one of our Customer Care advisors, and I hope we can turn this experience around for you.
We really do appreciate your custom, and I hope you will consider giving us another chance in the future.
Kindest regards,
Team hampers.com
Prompt delivery and absolutely pleased…
Prompt delivery and absolutely pleased when we opened the box. It was well presented and extremely good value. We would definitely use them again. We bought two hampers and they make lovely gifts for Christmas.
23 novembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Phillip,
Thank you for your wonderful review. I’m really glad to hear your hampers arrived promptly, were well presented, and felt like great value. It’s lovely to know they made such nice Christmas gifts.
Thank you for choosing us, and we’d be delighted to welcome you back again.
Kindest regards,
Team hampers.com
Terrible service
Edited - 08/12/25 - Since my original review, Hampers.com have managed to make amends by way of providing Hamper on a goodwill basis (No charge) and this has now been delivered. So i can confirm that they have gone some way in resolving the initial issues, although the initial issues shouldnt have happened. I have now reviewed the star rating to 3 stars.
Terrible service. The Hamper was arranged to be sent to one of our customers for a paid and specific date. Not only did i not get an update email from Hampers.com to advise me the hamper is on its way, i had to chase you on the day of delivery to find out why i havent recieved any delivery update emails. Your response was, you have contacted the delivery team and are awaiting their response. To no surprise I had to chase again as still no contact from your "Customer Services" team (If at all it exists). I was then told that your courier partner has confirmed that the Hamper has been "Lost" in their system. 2 Things, why was i not updated and informed there was a delay in the hamper been sent in the first place and why did i have to twice contact you for an update. Why as a paying customer should I have to chase you for this information? And, i can assure you, as the courier was Evri (I was told), the parcel has not gone "Missing", it has probably been "Stolen" by that courier company and for you to be even using this company as a delivery partner is only opening your company to have many more negative feedback however, this does not take away the fact that YOU failed to provide correct and adequate customer care/service to me. Due to the above, and the fact you couldnt deliver the Hamper on the date i paid for, a refund has been requested and i hope i dont have to chase this with you either. Regrettably, i will not use your company again. A Hamper missing is one thing poor/lack of customer communication is another, and far from acceptable.
1 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Stuart,
Thank you for your review. I’m very sorry to hear about your experience, especially when you had arranged a paid, specific delivery date for your customer. You should have received timely updates and clear communication throughout, and I apologise that this was not the case.
I understand the frustration caused by having to chase for information more than once, and your feedback has been noted for internal review so we can strengthen our communication and service where needed. I can see a member of our team has already reached out to discuss this further with you.
We truly appreciate your custom, and I hope we can restore your faith in us moving forward.
Kindest regards,
Team hampers.com
Lied to
I’d have rated this more if the customer care advisor hadn’t lied when I asked why a hamper bought for a birthday gift to be delivered on a certain day, was late. He told me that delivery had been attempted but the home owner said it wasn’t them on the address. Fast forwards to getting the tracking it seemed that the order had only been shipped that afternoon. It arrived the day later. Honesty goes a long way so I won’t be recommending, or ordering from, again.
4 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear N Waring,
Thank you for your review. I’m very sorry to hear about the confusion surrounding your delivery update - this is not the level of communication we want for our customers. I can see a member of our team has already reached out to discuss this with you further.
We truly appreciate your custom, and I hope we can restore your faith in us moving forward.
Kindest regards,
Team hampers.com
Excellent choice for a Christmas gift!
3 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Eddie,
Thank you for your lovely review. I’m really glad to hear you found it an excellent choice for a Christmas gift.
Thank you for choosing us.
Kindest regards,
Team hampers.com
Superb hampers
Great choice of hampers and good quality products. Lovely packaging and prompt delivery. So good I ordered two.
3 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Rachel,
Thank you for your wonderful review. I’m really glad to hear you were happy with the range of hampers, the quality of the products, the packaging, and the prompt delivery. It means a lot that you were pleased enough to order a second one.
Thank you for choosing us, and we hope to welcome you back soon.
Kindest regards,
Team hampers.com
Very Satisfied
I am very happy as I have been continuously updated from order to delivery
3 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Georghios,
Thank you for your lovely review. I’m really glad to hear you were happy with your experience and found the updates from order to delivery helpful.
Thank you for choosing us, and we hope to welcome you back soon.
Kindest regards,
Team hampers.com
Short Changed Hamper
I have used Hampers.com a number of times.
This time the Warehouse inadvertantly made a mistake quickly corrected by the business. It is pleasing to find a business that stands by its reputation when an innocent mistake is made.
Well done.I have extensive business experience and this IS the way to run a business.
2 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Michael,
Thank you for your kind review. I’m really glad to hear the issue was quickly corrected and that you felt supported throughout. I’d also like to sincerely apologise for the initial experience you had - it’s never how we want our customers to feel.
We truly appreciate your comments and your continued trust in us.
Kindest regards,
Team hampers.com
Wonderful quality and best before date
Ordered a hamper last year for family up North and they loved it. So thought I'd send another this year. They received it safely recently and very pleased with the contents quality and best before dates.
1 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Ruth,
Thank you for your lovely review. I’m really glad to hear your family enjoyed their hamper last year and that this year’s was received safely with great feedback on the quality and best-before dates.
Thank you for choosing us again - we truly appreciate it.
Kindest regards,
Team hampers.com
Two Undelivered packages
Although 2 parcels are undelivered as of now, the Company have responded very quickly and apologised for this hiccup. The volume of Black Friday orders seriously affected a number of deliveries.
3 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear John,
Thank you for your review. I’m very sorry for the initial issue with your two undelivered parcels, and I appreciate your patience while this was looked into. I’m glad to hear our team were able to respond quickly and keep you updated.
Thank you for choosing us, and we hope to welcome you again soon.
Kindest regards,
Team hampers.com
Delivery was as described
Delivery was as described. Products were as described. Everything was punctual. Highly recommended. Good value for money on sale.
1 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Adrian,
Thank you for your lovely review. I’m really glad to hear everything arrived as described, on time, and that you found the hamper good value for money. We really appreciate your recommendation.
Thank you for choosing us, and we hope to welcome you back soon.
Kindest regards,
Team hampers.com
I have purchased from this company many…
I have purchased from this company many many times. I really like this stuff this year unfortunately the delivery drivers have lost all of our hampers and I spoke to a wonderful guy called Mohamed Degajuh who literally sorted out the problem immediately he has organised delivery next day of the missing hampers and we are thrilled because this guy is literally saved Christmas thank you so much and I look forward to buying from you again next year and a very special thank you to Mohammed you are quite simply a star
2 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Vanessa,
Thank you for your wonderful review. I’m really glad to hear how much you’ve enjoyed ordering from us over the years, and I’m truly sorry the delivery issues happened this time. I’m delighted to hear Mohamed was able to step in and resolve everything for you so quickly — he will be so pleased to know how much you appreciated his help.
Thank you for choosing us again, and we’re thrilled to hear your hampers are now on their way. We hope to welcome you back next year, and I’ll make sure your kind words are passed on to Mohamed.
Kindest regards,
Nicole (Operations Manager)
I live in Australia and wanted to…
I live in Australia and wanted to surprise my mum in the UK. The Hamper I chose for her was perfect. She was absolutely thrilled with what was in there. Thank you
1 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Jude,
Thank you for your lovely review. I’m really glad to hear the hamper was perfect for your mum and that she was so thrilled with it. It means a lot that you trusted us with a gift all the way from Australia.
Thank you for choosing us. We hope to welcome you back soon.
Kindest regards,
Nicole (Operations Manager)
I really wanted a non wicker basket…
I really wanted a non wicker basket hamper but found it hard / time consuming to source so went with the wicker basket in the end. Wish the packing option was available for all hampers.
27 novembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Ormsby,
Thank you for your review. I’m glad you were able to find a hamper that worked for you in the end, but I understand it would have been much easier if the non-wicker packing option had been available across the full range.
We really appreciate your feedback, and I’ll make sure it’s passed on to the relevant team as we continue to review our packaging options.
Kindest regards,
Nicole (Operations Manager)
Thank you for sorting out the delivery problem
Dear Hampers.com, thank you very much for your prompt response to the failure of a delivery. You not only provided a new delivery but also compensated me financially for the problems. As always, the gift was beautifully presented and was a wonderful birthday present for the recipient.
Christine
1 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Christine,
Thank you for your lovely review. I’m really glad to hear the replacement arrived beautifully presented and made a wonderful birthday gift. I’m also very sorry for the initial delivery issue and the inconvenience it caused, but I’m pleased we were able to resolve this for you.
Thank you for choosing us.
Kindest regards,
Hampers.com Customer Care Team
No delivery
Although a hamper addressed to Newcastle arrived on Saturday, one ordered at the same time has not yet arrived in London.
Hampers relied to this review and are investigating this matter so I’m pleased with their customer service.
1 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Robin,
Thank you for your updated review. I’m glad to hear you’re pleased with the support from our Customer Care team. I’m happy they were able to reassure you that your order is still within the Christmas delivery timeframe.
Thank you for choosing us.
Kindest regards,
Team hampers.com
Not happy I asked for Chris delivery…
Not happy I asked for Chris delivery and you decided to deliver 1st December, which isn't Christmas delivery. Emailed twice and not one reply. Won't buy from you again
1 dicembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Claire,
I’m really sorry for the experience you’ve had with this delivery. Our Christmas delivery window is 01/12–08/12, and your order is scheduled within this timeframe.
I also apologise for the delay in responding to your emails. It’s been an extremely busy period, but I can see that a reply has now been sent to you.
Thank you for choosing us, and I truly hope your gift will be greatly appreciated. We hope you would consider giving us another chance in the future.
Kindest regards,
Hampers.com Customer Care Team
The hamper was a gift and well received.
30 novembre 2025
Non scritta su invito
Risposta di hampers.com
Dear Meena,
Thank you for your lovely review. I’m really glad to hear the hamper was gifted and so well received — that means a lot to us.
Thank you for choosing us, and we hope to welcome you back soon.
Kindest regards,
Nicole (Operations Manager)
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