Halford Recensioni 1.005

It is impossibe to contact Halfords Auto Centre at Barker Street Norwich - their phones have been down for 4 weeks. The staff use their own phones but there is no call back faciltiy.
The only way you can contact them is to drive into the City and physically see them. The staff are great but after 10 years of using them I will not use them again if their phones continue to be down. Their email system is also fautly as had to go down to the branch for a copy of my service bill which was told had been emailed to me.

Paid to have 4 tyres fitted at home, 8-8 window given with a 4 hr window given in the morning. Live link not updating. Phoned at 1650, helpline answered and said 1821.
2000hrs still no show, no phone call, no update. But will take your money. Strongly advise do not use this service, or this company. Shambles. Will contact tomorrow and get refund and spread the word thereafter.

Enfield Halfords mislead customers by saying subscriptions gives more discounts and signed up with £5.99 contracts. These are actually contracts not subscription.They would not be able to cancel it until 12 months,
be carefull ,you would end up paying more ,

Great, friendly staff. Sorted everything out. No fuss. Very helpful and all work completed really quickly.
Thank you Paul.

Telephoned Customer Service to enquire about availability of a certain e-bike at local stores as it was sold out online. Belinda proved to be courteous and also tenacious with her enquiries. It took a while but a suitable e-bike was found. Later the same day I was able to purchase the e-bike in store and take it home 'road ready' fully fitted out with add-ons (mudguards, mirror, bell, lights). Thank you Belinda and the Folkestone store.

Purchased a Yuasa HSB110 Silver 12V Car Battery 5 Year Guarantee for my wife's BMW Z4.
Great price on Trade card. no point shoppibg aroung

Got conned into joining the motoring clubs 12 months ago. Today either no notification over the past month that it was due gor auto renewal today. Only found out when I saw it come out of my bank. Can't get in touch through any channel shocking customer service. Halfords should be ashamed of their customer service department. I will never use halfords again or recommend them.

Booked a mobile battery replacement for my vehicle for Saturday, they gave a timing of 8-8, and at 1900hrs I get a text from a mobile number saying the tech wasn't coming. Phoned up Halfords and they stated there was nothing on the system so they couldn't do anything at that stage, and the next available appointment was on Weds which they can't even book because they can't get hold of the tech. Terrible service when I have work on Monday... I've been completely messed around!

Ordered a car battery online and fitting all went well in late2024 until within 6 months the battery £245 started playing up so a replacement was brought out and fitted and all was well until within 6 months (now 2025) that one is totally dead, rang customer service and its going to take 3 days before anyone can come out and replace it. I was told not to charge it, they wont replace it for a different make so now i am on my 3rd Halfords battery which are so unreliable and the 5 year warranty is not worth anything so i had to call out a breakdown service to take me to a garage to buy a new battery so all in all i have lost over £500 by using their own battery, my advice avoid these people and their own make

See bike in stock. Check. Order bike to be built. Check. Pick your collection date. Check. Go to pay and get told it's not available. Waste of sodding time

Harvey the assistant at Milton Keynes is a star!!so helpful, full of good advice, patient and knowledgeable
Halfords your lucky to have him.

The waiting times in the store absolutely despicable after staff saw a line heading towards the door they advised people to pay at another pay point. After 15/20 mins of people waiting to pay for items.

Customer service is not the best the staff look drained and underpaid hence the no enthusiasm to engage with customers needs

Hopefully we will see Improvement in the future I will be attending Chingford branch instead they seem more enthusiastic and provide service that serves the customer expectations

On going issue with my cycle chain keep on dropping off since Halfords replaced my chain and cassette, went 2 Halfords in Shoreham as I have their cycle care plan arrived 2 get it checked out but was told there was nobody who could fix it because the person was sick so I left it at that not happy but then made an appointment with Halfords in Brighton only 2 b told there was nobody there who could have a look at the chain issue ,in the end I had 2 go else where 2 get it fixed,really poor service,cycle care waste of time and money

We took our grandsons bike in to Sunbury Halfords to have the back wheel put on and also the chain as both had been taken off and a few parts lost. After one week we went back as we heard nothing from them. They said "oh we need to order a part it should be ready in a few days". Two weeks later I tried to get through on the phone unsuccessfully and the online chat decided to cut me off. I walked into the shop and took the bike back in the state I had left it. I took it to a local bike shop and it was fixed within 20 minutes. I certainly will not be going back.

Bought a carrera vengeance e bike 3 years ago outside warranty took the battery back to Halfords Llandudno thet sent it away confirmed the battery was faulty they wouldn't replace it. Recently the e bike exploded not even charging we escaped the fire luckily and currently homeless. Won't be able to go back home till March 2026

Absolutely terrible service, twice!!!

I have booked in for tyres previously and paid £5 for a 'slot' on a Saturday. I waited 1.5 hours for the tyres to be fitted.
Giving them the benefit of the doubt, I booked in again for tyres on the 15th November and paid £3 for my slot and arrived 10 minutes early as they requested. Once again I waited 1.5 hours. I was offered my £3 back but I explained I didn't want it... my time was more valuable.
I wanted to make a complaint as I wasn't happy but the 'ask an expert' chat function wasn't working. Therefore I rang the number instead... I agreed that they would email me so I could reply to that email with my complaint.
A day or so later I received a reply saying they would refund my £3... I replied saying have you actually read my email. I then received another email saying they would refund my £3. I can only assume it's some sort of AI robot replying to emails?

Please avoid using Halfords.

We went in to buy a car battery, but the little rat like man was so rude we walked out. He told us he couldn’t remove the battery, so when my husband picked up a small screwdriver rat like man grabbed it out of his hand, and said leave that it’s mine. My husband then got a bit cross, and said what is the matter with you, we then walked off. Just before we left I apologised for my husband, and said sorry he raised his voice, but he’s a little touchy as he is going through cancer treatment. Rat like man replied by saying “I don’t care what he’s got” what a horrible little man he is. If you want customer service from Halfords in Bridgwater Somerset, don’t go there!!!

We had to visit Salisbury Halfords today as needed windscreen wipers. Turned out it was nt that easy. Three sets of wipers later we had success. Ollie the member of staff who supported us was extremely helpful. He went above and beyond and he was a credit to the company

Very bad experience i had with halfords next day delivery i ha been waiting all day like a d......
No customer support nobody was know the answer what to answer.....
No more purchase will make in futuro
Very disappointed.

What should have been a simple battery change turned into a seven-week nightmare.

After having a new battery fitted at Halfords Kittybrewster, my car’s computer system immediately failed. The staff admitted they’d had “problems fitting it” but couldn’t fix it, passing me from one department to another with no communication between teams.

I spent weeks chasing updates, constantly being told to “wait another 48 hours” with no real progress. I was even sent to a garage that couldn’t help because Halfords’ account was blocked due to unpaid bills. The whole process was frustrating, disorganised, and a complete waste of time.

In the end, Halfords offered £100 as a ‘goodwill gesture’, but that doesn’t come close to covering the stress and inconvenience caused.

I’ll never use Halfords for anything beyond buying basic car products again. Their customer service and internal communication are absolutely appalling.