Why did I even considered giving this compnay another chance? I ordered two boxes of wine, never received it. Contacted UPS who did not take a picture and the signature is not me (or anyone who... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Why did I even considered giving this compnay another chance? I ordered two boxes of wine, never received it. Contacted UPS who did not take a picture and the signature is not me (or anyone who... Leggi di più
L'azienda ha risposto
Delivered faster than expected, had it delivered to an UPS store down the road so it was easy to pick up, love the taste of the Red Merlot. Plan on ordering one for my next door neighbor who's helped... Leggi di più
We have loved our experience with Gratsi!! The customer service is amazing! Questions, inquiries and updates are always welcomed and answers sent promptly !! Also the wines are all sugar free...th... Leggi di più
The search for the perfect guilt-free wine is over! Organic, zero added sugar, no headaches, and delivered to my door. It’s light, delicious, and clean. If you want to enjoy wine while sticking to yo... Leggi di più
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down. We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments. But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones. We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program. Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Stati Uniti
Ha risposto al 35% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
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The customer service for Gratsi Wine is stellar. We really wanted to love their product but it was just not our taste. Thank you so much for your thoughtful refund. Legendary service is so rare.
Fantastic customer service! And I love the red wine!!!!
Gratsi has the best wine and the best customer service! They’re always quick to respond and very helpful. Thank you!
The rose, white, red, and sparkling I tried in a sampler. I’m pleased with all and making another larger order.
I love the stories, music suggestions, and meal recipes to accompany the wines. What fun! It’s a great experience and “taste” of the Mediterranean minus the additives and sugars. Press on, Gratsi Wines! You are winning!
My husband and I enjoy an occasional glass of wine with dinner , however the inexpensive wine I was buying was
giving him headaches due to the added sugar and sulfates. I did some research and decided to try Gratsi wine. Although my delivery took longer than expected the company offered 10% off my order due to the inconvenience, I’m glad I didn’t cancel the order. The wine is delicious and we’ve felt no side effects from enjoying an occasional few glasses . I also love that it lasts a month because we usually enjoy a bottle once a week . The price point is excellent. The high quality cannot compare to the wine I’ve had before. Any problems I had I contacted a gentleman named Peter from Gratsi support and he’s gone out of his way to provide excellent customer satisfaction. For anyone looking for a delicious wine and a dependable company to deliver it look no further than Gratsi . Plus the wine makes a great gift and the box wine would be an excellent choice for a small dinner party.
I am so over the moon happy that Gratsi has added their sparkling wine to the subscription club! I first tried the sampler and loved all, but fell head over heels in love with the bubbly. I started my subscription the second the email arrived today letting me know it was available. I can’t wait for the first shipment to arrive. Cheers! 🥂
There were delays in delivery so I emailed them and they responded immediately with the explanation which was very understandable, I have always been very happy with them and wish to continue my subscription. I appreciated their quick response...
I love Gratsi wine! And the customer service is amazing!!! Thank you for making such tasty wines.
I ordered and put the wrong delivery address and email. Contacted customer service and the discrepancy was corrected in a matter of minutes. Thanks you so much. By the way this is my first order it was recommended to me by a friend who say the wine is delicious.
I contacted support with a shipping issue and my issue was solved. Very good customer service.
I was so impressed with the quick response to my question about the shipment. Way to go!!!
Their response was prompt even outside of business hours on a holiday weekend!! And their explanation was more than sufficient to assuage my concerns about continuing my subscription. I have referred your company already and will continue to recommend Gratsi wines.
My shipments were damaged and never arrived. TWICE. Both times I had to contact Gratsi. Horrible customer service.
I received an immediate response to my email to customer support! It is so nice to not only receive a response but a kind and personal one!!
Response was quick Thank you Eunice!
The wine is great but don’t expect to receive it anytime soon.
LOve the red I am a dry wine drinking and yours yes all the way. Thank you for your reply back. Nancy Morton TX
Quick response to a question I had regarding delivery. And, such an amazing product. My go to red table wine.
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