Gold Medal Travel Group Recensioni 

Colin has been amazing in helping with my recent Thailand trips! Couldnt have been more helpful!

Fantastic service as always from Anita. Makes the whole process so easy. Excellent every time!

Following on from my review and GMT reply our booking ref was GP74CFK .
Reading other reviews it appears GMT go out of their way to not pay genuine refunds hence the reason for our frustrations in getting any assistance and refunds.
I can never understand why a company dismisses their customers once paid and then when there is an issue are not prepared to help regardless of losing any good reputation they had. Must be a company policy to act this way !!!

GM always there when I need them. Another brilliant rescue yesterday. thank you Karen F and Debbie M

If you want a multi-leg trip organised with escorted tours bespoke to your clients then Nicola Lee at Incredible Journeys is the person to speak to. Excellent service, prepared to go the extra mile to assist and able to give real reassurance to pass onto the clients.

checked into Mondrian hotel south beach after cruise package through a travel agent who used gold medal,on icon of the seas on the 9th march, checked out on the 10th due to the disgrace of it, gold medal have been refunded from the hotel for the 10th 11th & 12th, we have submitted proof of receipts and check out, the incompetence of this company is terrible. we still haven't been refunded. OVER £!000 PER BOOKING

I liased with Sharon at Gold Medal to book a high value, 3 centre trip with many parts to Florida and WDW. Sharon was extremely knowledgeable, gave incredible advice and her customer service was outstanding. I will not hesitate to contact Sharon and Gold Medal for future bookings. Huge thanks to you all.

Booked a holiday to Disney World from the UK and made a typo on a name.
I got charged £20 to correct which I feel is ludicrous for an obvious typo.
Disney said they would change for no fee and I believe Virgin Atlantic the airline concerned would too. The lady at Disney told me they use Gold Medal to deal with this airline.

I haven’t a reference beginning G
The Disney reference is added privately

Helen and I ( Not Just Travel Helen and Paul) would like to thank you and your team for a job well done, where you all stepped up to help us on our latest booking through you. It was a tricky holiday booking where we had been working on a South East Asia Dec ‘24 itinerary with a client for a few months, working with Megan Crossley initially. Along the way, Kate Kinney, Melissa Almond and Amanda Romain ( and their management teams) became involved and contributed their expertise to help us land this booking, in challenging and unexpected circumstances. So a big thank you to Gold Medal from Not Just Travel Helen and Paul.

Fantastic knowledge and service in booking a private tour trip to Kerala for 3 single ladies. Response time was very good and all questions answered regards to excursions.

This is the worst company I have in my 82years tried to deal with things when a holiday goes badly wrong
They will not accept responsibility even when you have photos to prove the state of the hotel you were put in booked with Hays travel and ended up with these people was suppose to be 5star in Mauritius more like 1star in blackpool it was filthy dilapadated dangerous Radisson Blu Azure dont ever go near it or Gold MEDAL

Scammed. They are thieves. They issued me a fake ticket. The guy called Christopher Jones blocked me after I requested for a refund.

Never never used this company, it's a fake one

TERRIBLE COMPANY - DO NOT USE

Purchased trip of a lifetime to New York with Gold Medal via TUI.

Arrived at Sheraton hotel Times Square, room still not ready at 10pm at night, bathroom covered in mould and room dirty.

Three months later we have a response from Gold Medal. Whilst Gold Medal offer their sincerest apologies they will be "no refund or compensation".

Steer clear of this company if offered via TUI or other travel providers.

Absolute rubbish.

*** Booking Reference GP7421R ***

Provided booking reference as requested then never came back to me.

ABSOLUTE RUBBISH - PLEASE DO NOT USE THIS COMPANY.

Do not bother with this company paid out to see serengety never saw it after a 2 day safari should have been 3 days was dropped off in arusha at a cafe and left for hrs transfer from kilimanjao was plane not there therefore lost another day in zanzibar hotel room there was really bad managed to get moved lost 3 days of holiday altogether they will not even issue a apology and to top it all blamed it all on my travel agents when it was clearly this company at fault

This company was no help, they did all our connection between resorts and flights home, our flights was two close together, on our return home on check in we didn't get boarding passes for our connection from Bangkok to Manchester which made it very stressful as the plane was delayed at koh samui leaving us 30 mins to get our boarding passes for the connecting flight very scary as I thought we wasn't going to get home
The rep in one of the resorts didn't give us our pick up times while late the night before

Amy Holden in sales is fantastic. She is my go to for any quotes I need. She is super efficient and always timely with her responses. Even sometimes responding or getting things booked for me when she is out of office. She is a credit to the company.

Thank you to Stacy @ Pure Luxury for helping me get my £62k booking over the line for my VIP's...

Stacey is amazing, her attention to detail and tenacity is faultless! You are a SUPER STAR Stacy! xxx

Do not book with these people, especially not through a travel agency, between them they take 40% of the price of your holiday which is added on to the price you’re given. They also do not deliver on what they promise

We used this company via a local travel agent for a trip to Dubai. They arranged the transport and hotel bookings and we felt safe in the hands that we'd booked it through a company, in case something went wrong.
We landed in Dubai and believe it or not, in terrible rain storms. Ok, that's no one's fault. The rain was so bad that it left flooded carriageways and some road closures. We left the airport in a nice car with a driver for a 50 minute journey to the hotel - that's where the problems started. Hours sat in traffic - again, no one's fault, but after 7, yes that's SEVEN hours in the car, we had only travelled a few miles. The airport was still in view! We called the hotel, to see if they had a sister hotel that we could stay at locally, they said 'If only you had booked directly with us, we could have done something, speak to Gold Medal'. Gold Medal wouldn't speak to us and said speak to your travel agent. The travel agent tried everything for us with Gold Medal but the answer was 'SORT IT OUT YOURSELVES'!
We were annoyed with them washing their hands of us when we were clearly in a predicament, so we booked a local hotel for the night. We paid for that night's hotel and for our own taxi the following morning to get to the holiday destination.
We were £480 out of pocket by the end of it and when I called GOLD MEDAL about their lack of help at the time, I asked what was the point of booking through a company? The advisor said these words..."I would book it yourself directly in future, I would never book my own holidays with Gold Medal"!!! I asked her name but as I suspected, she wouldn't give it to me.
The moral of the story is, book your hotel and flights yourself, it's cheaper and we could have sorted the problem locally for free if we had. Gold Medal are a waste of space, even their own advisors don't recommend using them!!!!

Update.... 07/03/24
Reference GP73VEZ
I wrote a full email explaining the situation to customerservices@ goldmedal.co.uk on 18/11/23 when we were at the resort. I also copied the manager of the Intercontinental hotel and our travel agent into that email. Having received no reply, on the 22/11/23 I wrote another email to your customer services, asking for an update. I did not get any reply to that either. I have copies of the email if you need to see them.

Update after your final reply.... 24/3/24
You've confirmed my point. There is no purpose or benefit in booking like I did. I'll do it direct with the hotel in future as you're a pointless 'middle man' that does nothing other than cream off some of the money I paid. Where is your value in this process? You just keep ducking your responsibility to your customers. My travel agent can't get anywhere with you, they tried, we can't get anywhere with you. What are you for??? Even your call handlers don't rate you!

Dear Sir/Madam,

I have booked and paid money for all my 07 tickets from Kabul-London on 16 February 2024, but so far did not received the tickets and so worried!!!!