Gold Medal Travel Group Recensioni 

We used this company via a local travel agent for a trip to Dubai. They arranged the transport and hotel bookings and we felt safe in the hands that we'd booked it through a company, in case something went wrong.
We landed in Dubai and believe it or not, in terrible rain storms. Ok, that's no one's fault. The rain was so bad that it left flooded carriageways and some road closures. We left the airport in a nice car with a driver for a 50 minute journey to the hotel - that's where the problems started. Hours sat in traffic - again, no one's fault, but after 7, yes that's SEVEN hours in the car, we had only travelled a few miles. The airport was still in view! We called the hotel, to see if they had a sister hotel that we could stay at locally, they said 'If only you had booked directly with us, we could have done something, speak to Gold Medal'. Gold Medal wouldn't speak to us and said speak to your travel agent. The travel agent tried everything for us with Gold Medal but the answer was 'SORT IT OUT YOURSELVES'!
We were annoyed with them washing their hands of us when we were clearly in a predicament, so we booked a local hotel for the night. We paid for that night's hotel and for our own taxi the following morning to get to the holiday destination.
We were £480 out of pocket by the end of it and when I called GOLD MEDAL about their lack of help at the time, I asked what was the point of booking through a company? The advisor said these words..."I would book it yourself directly in future, I would never book my own holidays with Gold Medal"!!! I asked her name but as I suspected, she wouldn't give it to me.
The moral of the story is, book your hotel and flights yourself, it's cheaper and we could have sorted the problem locally for free if we had. Gold Medal are a waste of space, even their own advisors don't recommend using them!!!!

Update.... 07/03/24
Reference GP73VEZ
I wrote a full email explaining the situation to customerservices@ goldmedal.co.uk on 18/11/23 when we were at the resort. I also copied the manager of the Intercontinental hotel and our travel agent into that email. Having received no reply, on the 22/11/23 I wrote another email to your customer services, asking for an update. I did not get any reply to that either. I have copies of the email if you need to see them.

Update after your final reply.... 24/3/24
You've confirmed my point. There is no purpose or benefit in booking like I did. I'll do it direct with the hotel in future as you're a pointless 'middle man' that does nothing other than cream off some of the money I paid. Where is your value in this process? You just keep ducking your responsibility to your customers. My travel agent can't get anywhere with you, they tried, we can't get anywhere with you. What are you for??? Even your call handlers don't rate you!

Dear Sir/Madam,

I have booked and paid money for all my 07 tickets from Kabul-London on 16 February 2024, but so far did not received the tickets and so worried!!!!

Amanda at GMT was incredibly patient and efficient with a recent tailor-made Thailand Itinerary. She spent weeks perfecting the quote and clients are very happy with the confirmed holiday.

Wanted to say a huge thank you to the cruise plus team, firstly Laura and Kelly ann helped with the quote and after lots of dealings with the customer back and forth, James went out of his way on a Friday evening to get the booking secured as it was the last cabin type available!! Thank you so much guys you really are awesome!!!!!

Also wanted to say a huge thank you to Hannah the South BDM as she went out of her way to help me too, you guys really are the best!!

Kayleigh-Anne in the Gold Medal Incredible Journeys Team is always so great to work with. She has organised a few trips for my clients now and is always so speedy in replies and great at suggestions.

My latest booking with her was a huge Costa Rica honeymoon and the clients said it was perfect from start to finish. Thank you so much Kayleigh-Anne and the GM IJ team!

With the help of Abigail at Cruise Plus, we managed to book a very special Australia & New Zealand Cruise & Stay for a couples honeymoon. Abigail was incredibly helpful and patient - there were lots of questions! - and changing of hotels and cabins to adjust the cost and get the best holiday for what the customers were looking to spend.

Thank you Stacy, I love working with you!

I have worked with Jen aka Daisy for many many years. Think she must be due her 20 year service Medal soon. Miss her on USA, but boy has she taken to Cruise.
Daisy has the patience of a saint. She is kind, generous and fun. The team have been bombarded with quotes, but she always finds time to help. I know she used all her lunch break to get my quotes done. Even the most unlikely quotes, she will give it a go. No matter the value she will always try. Just sorted a lovely 12k booking. Daisy you are a complete star⭐️⭐️⭐️⭐️⭐️. Thank you. Good Medal reward this Lady!!!

Gold Medal disgraceful behaviour.

Early 2023 my wife and I met with the travel agents Fred Olsen to plan our once in a lifetime holiday itinerary, a two month vacation in Australia, New Zealand and Fiji.
In the past we had always done our own travel planning but as this was a significant trip with many different aspects we believed they would be best placed to arrange air connections, rentals and accommodation, including a campervan for 10 days in NZ.

The total we paid was circa £14,000 up front. Naively we believed the travel agent who we were developing a trusting relationship with was making the bookings, but in fact this was subcontracted to Gold Medal who completed the bookings.

Unfortunately I had a serious and completely unexpected health event 3 weeks before we were due to leave, requiring a period of time in hospital, which unfortunately meant we needed to cancel the trip.

We were told that penalty for cancellation made within 3 weeks of departure was quoted as 80% of our full amount up front even though many of the bookings were up to 2 months later than the cancellations.

What a shock. As we expected a travel ‘expert’ like Gold Medal would be able to re-allocate flight customers, organise low cost cancellations of hotels like normal, and pass on only the 10% penalty to cancel the campervan (full price £3,700, and 10% penalty was as advertised on the campervan website). NB The campervan trip was in effect cancelled with around 6 weeks’ notice before we took it, plenty of time for the company to have re-sold the vehicle to another customer during the height of the summer season in the South Island of NZ.

We asked Gold Medal to properly itemise the realistic cost of cancellation. They point-blank refused to consider this, and still kept the cancellation penalty of circa £11,000.

Fortunately, our travel insurance company compensated us £10,000, however we have still lost around £1,000.

So, long story short, Gold Medal have behaved in a conspicuously immoral way with a total disregard for us, the customers.

Thankfully we had independently booked additional £5,000 accommodation directly with two of the main hotels, and were able to cancel at no penalty cost in line with the hotel cancellation policy of up to 48 hours before first night.

So beware and think carefully before handing over your money to a travel agent because if anything unexpected occurs, you can expect to be left out of pocket, unless you have enough insurance for the total amount.

Gold medal and Gemma have been a huge help from start to finish helping book a huge holiday for a client of mine. Great company to use.

Great work from GM agent Daniella who helps us book clients to Walt Disney World at an amazing price. Daniella was very responsive and helpful throughout the process.

After confirming a holiday, the customer informs me for the ATOL cert, his partner's name is... because they are now married and her passport is now in her married name!

Unfortunately, he didn’t tell me this when I confirmed their names prior to confirming the booking…

Urgent call with my contact at GM and luckily she was able to amend the flights and update hotel and transfer details- all with no fees🙏🏼

Thank you Kate!

Shout out to Matt. Not just on this holiday but on them all!! I have now booked several holidays with Matt Muscraft and he is excellent. Knowledgable, helpful and gets back to you promptly (even when on his day off and not working)
He has booked Thailand, New York, USA, Bali, Caribbean and Maldives. I would recommend Matt to anyone. A real Gem and a credit to the company. Thank you Matr for all you do - you Legend!

Always use Heather and she is amazing!! Always excellent service, quick and efficient.

DO NOT USE THIS COMPANY!!!!!
Harassed and bullied for money by guide, extorted for money by safari agent, terrible hotel, beaches filthy, farm fishing off the beach mean no swimming. £13,000 down the drain. 30th wedding anniversary holiday ruined. Only apology was "sorry you felt like you were kidnapped", "it was a misunderstanding" Compensation refused by them when ABTA applied. Disgusting treatment of clients. Booked through Travel Consultants who used this company and have refused to get involved in any complaints.

A company specializing in fraud and deception. I was defrauded with the amount of £1,727. The bank was contacted immediately and the amount was returned to me. There are stupid, greedy thieves who were exposed due to their greed.

I use Gold Medal for almost all of my bookings. They have a huge range of products and the staff are wonderful!
They are easy to get hold of and have always sorted any issues for me very quickly. Would highly recommend!

Very helpful consultant Jemma was very quick at responding and full of knowledge.

Booked through TUI which used gold medal due to us booking a multi destination to vegas and cancun for our honeymoon,we were promised 5 star luxury, and was assured so, vegas was fabulous but the hotel golden pannasaus in cancun was barely a 2 star, got a taxi to hotel which arrived at back of hotel which appeared to be an alleyway, when we arrived fellow that took our luggage was lovely and friendly, that is about as much as I can positively say. Very dated, furniture dirty, food inedible, only one restaurant open, elevator rickety and unsafe, room smelt badly of damp, and visable mould and damp seen. Aircon blowing out damp smell, all light fittings rusty, patio door did not work or lock, safe when locked opened again on its own, no towels in room, couldn't use shower at all when turned on all the chrome flecks from shower head fell o you, hole in cuboard were fridge should be
bedding felt damp and smelt, entertainment was in lobby only about 20 seats for everyone so had to sit on the floor. Another couple we went with changed room 3 times in the same evening, first room had a smashed patio, 2nd room give had someone already In the shower when they went in, and 3rd room had mould all over the head board, bedding and walls, did not sleep ended up contacting tui in the morning 5am mexico time, tui contacted gold medal and i was assured by tui that gold medal would be calling me to discuss as we did not want to stay there any longer, 7 hours later still sat i
lobby waiting for a call, to be emailed that everything had to be discussed through tui. Called tui again who did there best but was assuredbthat gold medal had spoken to hotel for a resolution, another hour the only resokution was a room upgrade yet there wasnt any as the locals had booked the hotel for the weekend as a cheap option, or early checkout, we were then told we had to wait another night to be moved but it would be to our expense after another 2 hours we moved hotels ourselves and booked this ourselves which cost us another 3000 pound per couple, we spoke to some staff after they stated it has not been a 5 star hotel for sometime and is generally a budget hotel for locals never been so disappointed and at a time we should have been having a good time. explained that the pictures and 5 star rating was not factual. We later got a call that we would be refunded but through tui andbthe amount after calculating the breakdown of prices it appears we have bee
charged 800 pound forbthat one night stay, which we will be contesting. Do your research before booking anything with gold medal

As requested GP71K70

Having tried to resolve our bad expirence after being back off our holiday for over a month now , we would not recommend this company...
Our expirence is one of protract the exchanges and blame the supplier.... be careful when booking, our transfer was far from fit for purpose and in keeping with a luxury holiday.
The following after care a has been poor too.
This is not my style but a lack of communication and human type conversation leaves me no choice...

Hi , i have been informed you are all part of the same group , net flights and gold medal travel .... it shows this on line ..... i'm trying to show a screen shot of this but it appears i can not do that ....

So you are part of the same group.......

And why do you feel i feel the need to write what i have here......

I've held back with the details on here but i suggest you forget the text book training and deal with the complaint with some responsibility and empathy.

Your aftercare has been shocking so far.