My wife and I traveled to Virginia this past July to visit family and enjoy some of the beautiful places in and around Orange, VA. One thing that helped us was Go Go Grandparents ride service as our A... Leggi di più
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My experience was simply great - I didn't have to worry about signing into the Lyft so to get a ride - (such a hassle to do) Both drivers were good drivers, but the lady driver on my return trip was v... Leggi di più
I love the way your company is so considerate to your customers! You contact us that a ride is scheduled for the next day, then you contact us and tell us a driver is being called, then a reminder to... Leggi di più
Cancelation last minute of confirmed trip operator nice but too slow trying to find new user said cosr almost doubled I have subscr.and was one hour from home tired and confused not savvy on phone and... Leggi di più
Dettagli dell'azienda
Informazioni su GoGoGrandparent
Scritti dall'azienda
GoGoGrandparent offers tailored transportation, meal and grocery delivery, medication delivery, senior fitness classes, and support with home maintenance services - all with a single phone call. Our mission is to help people age and thrive independently and confidently at home.
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Learn More About Rides
Grocery Delivery
Meal Delivery
Prescription Delivery
Home Services
Senior Fitness Classes
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Informazioni di contatto
Stati Uniti
- 1 (855) 464-6872
- gogograndparent.com
4,3
Eccellente
1K recensioni
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Don’t use them questionable billing practices
Go go grandparents has got to be one of the worst companies. My mother, who is older, used them once to be taken to and from a dr’s appointment. This service cost her $41 to go, $52 to return to her home and $29.99 a month, this was for a trip to go 14 miles! Very bad experience and they have very questionable billing practices. Be very careful signing up for their service. They told her she needed to sign up in order to start the service. They didn’t explain that the $29.99 fee was a monthly cost and doesn’t include anything. They charge her one fee to go to the office and a higher fee to return to her home. When I called to ask why, they said that it was a busy time so they charge more. When I tried to cancel the monthly subscription they said they couldn’t until my mom called them to say it was alright for me to cancel the service. My mom called gave them permission to talk to me. When I called back to cancel the service I got the biggest run around. First they tried to convince me it was a steal at $29.99 a month but couldn’t give me any explanation for that cost. I asked do you massage her feet during the ride, lower the cost of the ride, help her in and out of the car, why is it is so expensive? They had no answers and they use very deceptive billing practices. It isn’t cheap, they charge you a monthly high cost, add steep per minute services that you don’t ask for, they make it almost impossible to cancel the membership, they are rude, condescending, and talk over you every time you mention cancelling. They are just a middleman for a service you can get with any uber or Lyft. All they did was give it a fancy name so older people would call. They take advantage of them then take the money and run. They also don’t refund you, that is their policy and they won’t explain what their fees are.
24 settembre 2026
Non scritta su invito
Risposta di GoGoGrandparent
Dear customer,
We’re sorry for the frustration and concerns you described regarding the pricing, membership, and cancellation process.
We were unable to locate the account based on the information included in this review, so we cannot verify how the account was registered, what was explained during enrollment, how the ride charges were calculated, or what occurred during the cancellation calls.
Our representatives are expected to clearly explain how the membership works, that ride costs are separate, and how applicable fees are calculated. When concerns like these are raised, we typically review the registration method, account activity, and call recordings where available so we can determine exactly what was communicated.
Please contact us directly and ask to speak with a supervisor, or send us a message through Facebook Messenger with the full name and phone number associated with the account. Once we can locate the account, we can review what happened in detail.
Warm regards,
The GoGoGrandparent Team
I was promised a round trip of 3 miles…
I was promised a round trip of 3 miles to bring 87 yr old home from hospital. Driver FORCED ME OUT where husband wearing a neck brace was waiting in wheelchair. We were stranded there. Hospital staff called GoGo for a ride to our home. It didn’t show up, but they billed us anyway. We couldn’t pay for a 3rd ride, because GoGo caused our credit card to be disabled. I had to use another credit card to pay them before they would take us home. This was the 1st and only time we ever used this company, but they would not, will not refund our “monthly” fee of $35. They bungled up every step of the way and continue to do so. My husband was very weak and could have passed out or fallen at any time during our painfully long wait. All this for a pre approved round trip ride of 3 miles to and from the hospital.
No one I have told about this experience has ever heard of such lack of professionalism. Having caused all these mishaps, and still charging us over $80. But they are “sorry”.
4 settembre 2026
Non scritta su invito
Risposta di GoGoGrandparent
Dear customer,
We’re very sorry for the stress and confusion this caused, especially while you were trying to get your husband home safely from the hospital.
We reviewed the original registration call and confirmed that you explained you wanted transportation from home to the hospital and then back home with your husband. Our representative advised that we could assist with that type of transportation.
However, during that registration call, you did not ask us to schedule the ride because the hospital discharge time was still uncertain. You told our representative that you would call back once you knew when your husband would be ready, and no ride was scheduled during that conversation.
When the first ride was later requested, it was placed through the automated system rather than with a live operator. Because of that, the additional details about the return portion of the trip were not communicated to a representative who could include those instructions, and the ride was processed as a standard point-to-point trip.
We also reviewed the later ride where the wrong passenger appears to have been picked up. The appropriate dispute was filed, and our records show that a refund for that ride was processed.
After that, you were able to speak directly with one of our representatives, who stayed on the phone with you while another driver was located and monitored the ride until the driver arrived.
We understand how frustrating and upsetting this entire experience was, and we’re sorry the process did not go more smoothly.
Warm regards,
The GoGoGrandparent Team
I have previously been opposed to…
I have previously been opposed to Ubering. With a third party scheduling, I felt more assured that someone else was tracking my travel besides myself. Drivers coming and going were both courteous and respectful and their vehicles were clean.
16 settembre 2026
Risposta di GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and it's wonderful to hear that having an extra layer of support during your trips gave you a greater sense of ease and confidence. Knowing that someone is watching over your journey every step of the way is exactly what we aim to provide, and we're so glad that came through. The care and professionalism shown by the driver we matched you with reflects the standard we hold every ride to. Many members like you also enjoy GoGo's grocery delivery, meal ordering, and pharmacy pickup services, all designed to make day-to-day life a little more convenient and connected.
Warm regards,
The GoGoGrandparent Team
Punctual, professional and Polite
The driver arrived on time, the car was clean and the driver was very professional and polite. I had a one hour ride and enjoyed conversing with the driver.
17 settembre 2026
Risposta di GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience — it's wonderful to hear that the journey felt comfortable and that the conversation made the time fly by. Knowing the driver we matched you with made such a positive impression, from punctuality to professionalism, truly means a lot to us. Beyond rides, your membership also gives you access to grocery delivery, meal ordering, and even pharmacy pickups, so we're here to help with more of life's everyday needs whenever you're ready.
Warm regards,
The GoGoGrandparent Team
Driver was courteous & friendly
Driver was courteous & friendly. Got me to my destination safely. Thank you driver & Go Go Grandparent.
17 settembre 2026
Risposta di GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience — knowing the driver we matched you with made your trip feel safe and pleasant is exactly what we strive for every day. It truly warms our hearts to hear that the ride felt comfortable from start to finish. Many members like you also enjoy our grocery delivery, meal ordering, and pharmacy pickup services, all designed to make daily life a little easier without ever needing to open an app.
Warm regards,
The GoGoGrandparent Team
Staff was very helpful and well…
Staff was very helpful and well informed. Service was timely and friendly
18 settembre 2026
Risposta di GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and it's wonderful to hear that our team made such a positive impression with their knowledge and care. Knowing that the support you received felt both efficient and warm is exactly what we strive for every day. Many members like you also enjoy our grocery and meal delivery services, as well as our pharmacy pickup option, all designed to make daily life a little easier.
Warm regards,
The GoGoGrandparent Team
The drowns on time and very nice.
17 settembre 2026
Risposta di GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience — knowing that the driver we matched you with was both punctual and pleasant makes our day. Dependability and kindness are exactly what we aim for with every ride. Many members like you also enjoy GoGo's grocery delivery, meal ordering, and pharmacy pickup services, all available through the same easy phone call you already know and trust.
Warm regards,
The GoGoGrandparent Team
You are reliable and safe
You are reliable and safe — and very helpful to me, on a walker. Thank you for all you do.
17 settembre 2026
Risposta di GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and knowing that you felt safe and well cared for truly means the world to us. Making sure every ride is comfortable and accessible — whatever your mobility needs — is something we take to heart. Many members like you also enjoy our grocery delivery, prescription pickup, and meal delivery services, all designed to make day-to-day life a little easier.
Warm regards,
The GoGoGrandparent Team
GO GO Grandparent Rides.
Go go Grandparents arranged transportation and all went well. My rides were on time and the drivers were personable.
14 settembre 2026
Risposta di GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and it's wonderful to hear that everything went smoothly from start to finish. Punctuality matters so much, and we're glad the driver we matched you with made the journey a pleasant one. Many members like you also enjoy our grocery and pharmacy delivery services, which bring everyday essentials right to your door, as well as our virtual senior fitness classes, which we'd love for you to join.
Warm regards,
The GoGoGrandparent Team
Risposta di GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we're so glad the service has been a good one for you. It's always encouraging to hear that things are going smoothly, and we hope every interaction with GoGo continues to meet your expectations. Many members like you also enjoy our grocery and pharmacy delivery services, as well as access to virtual senior fitness classes — you're welcome anytime to join in.
Warm regards,
The GoGoGrandparent Team
There is no value in your "service"
There is no value in your "service", since I can just call dial a ride, without handing you $35/month. I am not crippled or unable to function. And you charged me twice, and your customer service supervisor told me she wouldn't process my refund, because I didn't want to hear the script she was quoting. Terrible customer service, and a useless program.
16 settembre 2026
Risposta di GoGoGrandparent
Dear customer,
We’re sorry this experience left you frustrated.
We reviewed the registration call and confirmed that you had already started the registration process online before speaking with our representative. During the call, our team assisted with completing the account setup, including adding the payment information.
The membership was explained as a separate monthly charge, and the ride itself was quoted separately before it was scheduled. The representative also explained how to discontinue the membership if you no longer wished to use the service.
We understand that GoGoGrandparent may not be the right fit for everyone. Many customers use the service because they value having live assistance to arrange rides and other services without having to manage everything through an app. Whether that is useful depends on the individual and their needs.
Warm regards,
The GoGoGrandparent Team
Bad service and poorly trained/indifferent service agents
This company isn't interested in improving its service I will never recommend GGG to anyone!
15 settembre 2026
Risposta di GoGoGrandparent
Dear customer,
We’re sorry to hear that your experience has left you feeling this disappointed.
We reviewed the account and can see that you’ve used both our transportation and GoGoGourmet services. Since your review does not identify which part of the service led to this experience, we’ve submitted a request for a supervisor to contact you directly so we can better understand what happened and where the concern is coming from.
We do work with third-party providers for these services, so some parts of the experience depend on provider availability and performance. Even so, we want to understand what happened on your account and see what can be addressed from our side.
If the supervisor is unable to reach you, they will leave a voicemail. You can also call us at 855-464-6872 and request to speak with a supervisor.
Warm regards,
The GoGoGrandparent Team
Your agent"Jess" was very helpful
Your agent"Jess" was very helpful, very patient an courteous. She took her time to dig into the problem, give me clear answers and correct things, which were not their fault. Thank you GoGo and Jess.
14 settembre 2026
Risposta di GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and it's genuinely heartwarming to hear that a member of our team went the extra mile to work through your concerns with patience and care, making sure everything was sorted out clearly and correctly. That kind of thoughtful, unhurried support is exactly what we strive to provide every day. Many members like you also enjoy our other services, including scheduled rides to appointments, grocery delivery, and meal ordering, all available through the same easy phone-based system you already use.
Warm regards,
The GoGoGrandparent Team
Risposta di GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and knowing that our service felt both helpful and genuinely caring means the world to us. We work hard to make sure every interaction feels personal and attentive, and it's wonderful to hear that came through for you. As part of your membership, you can also take advantage of grocery and meal delivery, prescription pickup, and our virtual senior fitness classes — we'd love for you to join and see what a great community we have.
Warm regards,
The GoGoGrandparent Team
Risposta di GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience — knowing the ride went smoothly and on schedule means a great deal to us. Many members like you also enjoy our grocery and pharmacy delivery services, as well as virtual senior fitness classes where you're welcome anytime.
Warm regards,
The GoGoGrandparent Team
I love how easy it is. You wouldn't even need to have your purse and they follow to make sure you're home safe . I'm 80 now and I think it's a wonderful program.
I love how easy it is.v They do all the booking and send you the map the driver is on, remind you when to go outside, do the billing off my card. Their phone consultants are patient and helpful, I love the convenience and safety.
8 settembre 2026
Risposta di GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience — knowing that the whole process feels easy and stress-free is exactly what we aim for. The real-time driver tracking, reminders, and seamless billing are all designed so you never have to worry about the details, and it's wonderful to hear our team's patience made a difference for you. Many members like you also enjoy our grocery and pharmacy delivery services, as well as meal ordering — all coordinated through the same simple, supportive system you already love.
Warm regards,
The GoGoGrandparent Team
It was my first experience w GoGo
It was my first experience w GoGo, the two gentlemen that were my drivers, Andrew going & Lloyd coming back were professional knowledgeable & excellent drivers , i felt safe & happy. Thank u 👍👍
6 settembre 2026
If I could talk to a human…
If I could talk to a human being......AI has along way to go. I wanted to pay by month for year.......you all took the whole year and I was never told that and deceived. not rocket science. The sad thing.......you humans knew you deceived me. Scamming is a better word for. My money should be returned with no questions asked but we all know how that will turn out. Don't take nothings else out or you will ..........the rich getting richer....shame on you!!!!!!!!!!!!!! Really!!!!!!
10 settembre 2026
Risposta di GoGoGrandparent
Dear customer,
We’re sorry for the frustration and concern surrounding the membership charge and the impression that you were unable to speak with a person.
You can speak with a live representative when you call GoGoGrandparent, and we have submitted a request for a supervisor to contact you directly to review what happened with the membership and billing.
If the supervisor is unable to reach you, they will leave a voicemail. You can also call us back and request to speak with a supervisor so the account and charges can be reviewed with you directly.
Warm regards,
The GoGoGrandparent Team
Risposta di GoGoGrandparent
Dear customer,
We appreciate you sharing your honest feedback — it helps us improve in ways that matter most. We're glad the experience was positive overall, and we'd love to make the tipping process clearer for you: when your ride is complete, you'll receive a text prompt where you can easily add a tip for the driver we matched you with, and our team is always happy to walk you through it if you'd like. Many members like you also enjoy the convenience of grocery delivery, meal ordering, and pharmacy pickup — all available through the same simple GoGo platform.
Warm regards,
The GoGoGrandparent Team
Drivers came quite fast
Drivers came quite fast, were helpful and courteous, and new their route well.
11 settembre 2026
Risposta di GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience — knowing that the ride felt smooth, prompt, and handled with care means a great deal to us. The driver we matched you with clearly made a strong impression, and that's exactly the kind of service we work hard to provide every time. Many members like you also enjoy GoGo's grocery and pharmacy delivery services, which bring the same level of reliable, caring support right to your door.
Warm regards,
The GoGoGrandparent Team
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