From asking google about security cameras to ordering from your site about 5 minutes. One comment however the cost of the waranty was not mentioned on the general pricing page, it should be.
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Ich bin mit dem Angebot des Unternehmens sehr zufrieden. Einziger Nachteil für mich war, dass die Kommunikation nur in Englisch stattfand. Die Summe, die wegen der Rückgabe des Produkts geleistet wu... Leggi di più
I would’v e rated a 5 except except I couldn’t get the extras off screen without purchasing them. But all in all probably worked out really good who knows I’ll probably thank them when I need that tra... Leggi di più
Scammed where is my refund. You should be ashamed of your terrible customer service. Order canceled immediately as chargedbim us funds. This was not disclosed and has been over 45 days waiting for ref... Leggi di più
L'azienda ha risposto
4,1
Molto buono
249 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
do you receive sd cards with your cameras?
It would be nice to know if SD cards were included in my purchase
13 aprile 2026
Non scritta su invito
Schnelle Lieferung und schnelle…
Schnelle Lieferung und schnelle Rückmeldung aus dem Support
13 aprile 2026
Non scritta su invito
Prompt reply to my query to return…
Prompt reply to my query to return product
12 aprile 2026
Non scritta su invito
It was seamless however this is just…
It was seamless however this is just the beginning. I will decide when I have my product
8 aprile 2026
Non scritta su invito
Very quick service, is it too good to be true?
Very quick service, I am suspicious of quick seemingly smooth order procedure, but it may just be a wonderful service, in which case, I am impressed. What I didn't like is that there were about 4 different product offers forced on me before I could confirm and check out. I felt forced to buy something else, which I didn't. The "no, thanks" was in such small letters, that it was easy to miss. That didn't seem very honest to me.
6 aprile 2026
Non scritta su invito
Easy to order
It was easy to order and easy to navigate.
I was surprised with the amount that I spent that I had to pay shipping charges, but it is what it is
6 aprile 2026
Non scritta su invito
I bought 4 cameras and memory cards
I bought 4 cameras and memory cards, unfortunately my wifi is 5 G and does not work with the camera set up, I will ask for a refund
1 aprile 2026
Non scritta su invito
Die Kameras lassen sich nicht verbinden…
Die Kameras lassen sich nicht verbinden egal auf welchem der vorgegebenen Wege …keine funktioniert
3 aprile 2026
Non scritta su invito
Risposta di SpyFocus
UPDATE
Hallo Sven,
vielen Dank für die Übermittlung deiner Bestelldaten.
Wir haben deine Bestellung erfolgreich gefunden, und ein zuständiger Mitarbeiter prüft deinen Fall derzeit eingehend.
Unser Team ist bestrebt, dir zu helfen und diese Angelegenheit so schnell wie möglich zu klären.
___________
Hallo Sven,
vielen Dank für Ihr Feedback.
Die Leistung kann je nach Netzwerkumgebung variieren. Daher möchten wir Ihre Situation untersuchen und Ihnen eine Lösung anbieten, die funktioniert.
Da wir Ihre Bestellung anhand der Bewertung allein nicht identifizieren konnten, haben wir eine Anfrage um weitere Informationen gesendet. Bitte überprüfen Sie Ihre E-Mails, sobald es Ihnen passt.
Ihre Zufriedenheit ist uns wichtig, und unser Team steht bereit, Ihnen direkt zu helfen.
Mit freundlichen Grüßen,
Laura von SpyFocus
Return
I ordered the camera and supplies but my husband said they were not what we required so I tried cancel immediately but was told they have already gone to shipping
I need to return them now
2 aprile 2026
Non scritta su invito
Risposta di SpyFocus
Hello Deborah,
Thank you for sharing your experience.
We understand that plans can change, and your feedback about the return process is important to us. Our team has processed your return and ensured that the items are being handled according to our policy.
If you have any further questions, please feel free to reach out.
Best regards,
Laura from SpyFocus
Compromise
although it did take a bit of work and compromise from all parties, we did come to a viable completion.
I am happy with the results and I didnt need to wait forever for credit. I t was basically immediate. Very happy.
thank you
31 marzo 2026
Non scritta su invito
The directions were cut and dried
The directions were cut and dried. Symplr and one and done, just the way I like it.
1 aprile 2026
Non scritta su invito
Experience was mostly ok
Experience was mostly ok. Too many ads before getting to the checkout. I just ordered because of the great ratings and reviews
1 aprile 2026
Non scritta su invito
Order took too long to receive
Order took too long to receive. Needed to purchase locally as my need was critical.
1 aprile 2026
Non scritta su invito
Cameras are NOT wireless
I had to contact customer service several times to track down my order. After placing the order, I finally received the items about 9-10 weeks after ordering. When we tried to install them, we realized that they were not wireless as advertised. These were supposed to be mounted indiscretly on the outside of our house and "plugged in". I still don't have the information to return the these items for a full refund.
31 marzo 2026
Non scritta su invito
Risposta di SpyFocus
Thank you for your feedback. Our team works continuously to ensure accurate product information and timely shipments.
We could not locate your order based on this review, so we have sent a request for further information. Once we receive it, we will review your case and provide instructions for returning your items and obtaining a refund.
Best regards,
Laura from SpyFocus
SpyFocus - The Company That Wins
Fast efficient service and delivery of product. Customer Service response - excellent: friendly tone; message directed to customer’s needs; very helpful and caring
31 marzo 2026
Non scritta su invito
Customer support really tried to help…
Customer support really tried to help me, but I’m elderly (84) and technically challenged. I think my iPhone is outdated - could nut download the QR code and activate the app needed for the cameras to function. I’ve finally given up and am requesting the information I require to process a refund.
Thank you,
Thomas Bralliar
30 marzo 2026
Non scritta su invito
Risposta di SpyFocus
Hi Thomas,
We appreciate you providing feedback on your experience with SpyFocus.
After reviewing your order, we see that the situation was resolved in the meantime. If you have any further questions regarding this case, please don’t hesitate to contact our support team.
Kind regards,
Laura from SpyFocus
Ive Just opened the box and tried to…
Ive Just opened the box and tried to set up to find out it needs a monthly subscription which I do not wish to do
30 marzo 2026
Non scritta su invito
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