From asking google about security cameras to ordering from your site about 5 minutes. One comment however the cost of the waranty was not mentioned on the general pricing page, it should be.
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Ich bin mit dem Angebot des Unternehmens sehr zufrieden. Einziger Nachteil für mich war, dass die Kommunikation nur in Englisch stattfand. Die Summe, die wegen der Rückgabe des Produkts geleistet wu... Leggi di più
I would’v e rated a 5 except except I couldn’t get the extras off screen without purchasing them. But all in all probably worked out really good who knows I’ll probably thank them when I need that tra... Leggi di più
Scammed where is my refund. You should be ashamed of your terrible customer service. Order canceled immediately as chargedbim us funds. This was not disclosed and has been over 45 days waiting for ref... Leggi di più
L'azienda ha risposto
4,1
Molto buono
249 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
I will let you no when I receive and install
Buying was easy will see if someone who is not very I T smart does !
17 settembre 2026
Non scritta su invito
Risposta di SpyFocus
Hi John,
Thanks for your feedback. We’re glad the buying process was easy. If you need any assistance along the way, our team is here to help.
Kind regards,
Laura from SpyFocus
It was easy to purchase, like the non monthly fees
It was easy and quick to purchase. Also I liked the offers.
12 settembre 2026
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Risposta di SpyFocus
Hi there,
Thanks for the review. We’re glad you found the purchase quick and easy and that you enjoyed the offers. We truly appreciate your support!
Kind regards,
Laura from SpyFocus
Should be easy to use
Should be easy to use, straight forward ordering.
7 settembre 2026
Non scritta su invito
Risposta di SpyFocus
Hi Chip,
We appreciate your review. We’re glad you found the ordering process straightforward to use. We truly appreciate your feedback!
Kind regards,
Laura from SpyFocus
Reasonable so far.
6 settembre 2026
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Risposta di SpyFocus
Hello David,
Thank you for sharing your experience. We’re pleased to hear things have been reasonable so far, and we appreciate the opportunity to continue serving you.
Kind regards,
Laura from SpyFocus
Risposta di SpyFocus
Hello Hylton,
Thanks for the 4 stars. We’re glad you found the process simple and easy to complete. It means a lot to us!
Kind regards,
Laura from SpyFocus
Easy to place order
2 settembre 2026
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Risposta di SpyFocus
Hello Daniel,
Thanks for the 5 stars. We’re glad you found placing your order easy and straightforward. It means a lot to us!
Kind regards,
Laura from SpyFocus
From asking google about security…
From asking google about security cameras to ordering from your site about 5 minutes. One comment however the cost of the waranty was not mentioned on the general pricing page, it should be.
27 agosto 2026
Non scritta su invito
Risposta di SpyFocus
Hi Tom,
Thank you for the 5 stars. We’re pleased to hear the ordering process was quick. For clarity, any optional add-ons, including the warranty, are shown during checkout before payment is completed, along with the applicable order details. We appreciate you sharing your feedback!
Kind regards,
Laura from SpyFocus
Stop adding all the additional products…
Stop adding all the additional products that you can't by pass where people end up with things they didn't want to purchase.
21 agosto 2026
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Risposta di SpyFocus
Hi Leticia,
We appreciate you bringing this to our attention.
For clarity, our system does not place orders on behalf of customers. An order is only created once the checkout process has been completed and payment is confirmed.
We’d like to review your experience with the additional products presented during checkout. Your case has been escalated to our support team, and an agent will review the order details and assist with the next steps.
Please keep an eye on your email inbox for further communication.
Kind regards,
Laura from SpyFocus
Risposta di SpyFocus
Hi Pat,
Thanks for the review. Great to hear the ordering process was easy and fast! We hope you receive your order just as quickly.
Kind regards,
Laura from SpyFocus
Every thing went smothly.
21 agosto 2026
Non scritta su invito
Risposta di SpyFocus
Hello Jay,
Thanks for the 4 stars. We’re glad everything went smoothly and that you had such a positive experience. It means a lot to us!
Kind regards,
Laura from SpyFocus
Little puzzled after notice that I need…
Little puzzled after notice that I need to order additional equipment for my order.
12 agosto 2026
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Easy to use.
12 agosto 2026
Non scritta su invito
No tricks
I am not sure what you want me to except like to see price before purchased button
11 agosto 2026
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Eaee in ordering. Lots of options to suit specific needs.
Easy to order.
2 agosto 2026
Non scritta su invito
I didn't want the air tag
I didn't want the air tag. Very tricky to navigate.
29 luglio 2026
Non scritta su invito
Risposta di SpyFocus
Hi Kenneth,
Thank you for your review.
After reviewing your message, it appears that the Air Tag mentioned is not a product associated with VistaFocus.
As we were unable to locate your order based on the review alone, we have requested further information from you so we can verify the situation and assist accordingly.
Best regards,
Laura from SpyFocus
This camera sounds perfect
This camera(s) sounds perfect for my needs (watching over my 95 year old Mom when I have to step away). Very much looking forward to receiving the product and I'm hoping 'easy set-up' is my reality!
26 luglio 2026
Non scritta su invito
I had a question by email
I had a question by email. The battery life before recharging it and got an immediate response. An answer r by email that quickly was very unexpected for me.
Great job!!
21 luglio 2026
Non scritta su invito
Customer service sucks
Scammed where is my refund. You should be ashamed of your terrible customer service. Order canceled immediately as chargedbim us funds. This was not disclosed and has been over 45 days waiting for refund. Disputed with Scotiabank and their service isn't much better.
31 maggio 2026
Non scritta su invito
Risposta di SpyFocus
UPDATE
Hello Chris,
Thank you for sharing the needed information.
We have located your order and see that the situation was resolved in the meantime.
Customer experience is important to us, and we use input like this to improve our products and processes. Thank you for taking the time to share your experience. If you have any further questions, please do not hesitate to reach out.
______________________________
Hello Chris,
Thank you for your feedback.
We take your refund situation seriously and would appreciate the opportunity to review the case in detail. We have sent you a separate request for your order information, as we were unable to identify the order from the review alone.
We look forward to assisting you further.
Kind regards,
Laura from SpyFocus
Disappointed
Did my research and according to internet search these mini cameras were rated #1....Ordered June 20, 2026 ....I wished the cameras were as good as the online research said; they were not easy to set up, the app did not work with camera and I decided to return. I did see reviews online that indicated getting refund on return was difficult. It seems to be accurate. Items were returned (at my expense for $10.40 postage) and received July 9, 2026, with 5-7 days expected to received my refund and could take up to 3-20 days?? Still waiting!!! Please send my refund ASAP, very disappointed in customer service.
5 luglio 2026
Non scritta su invito
Risposta di SpyFocus
UPDATE
Hi Austin,
Thank you for sending over your order details.
We have located your order and assigned an agent to review your case further.
Our team is eager to look into the situation and work with you toward a resolution as soon as possible.
___________________________
Hi Austin,
Thank you for sharing your experience with us.
We understand that the product did not meet your expectations. Depending on your payment provider, a refund can take several business days to appear in your account. As we were unable to locate your order from the review details alone, we have requested further information so we can review your case.
Looking forward to your reply,
Laura from SpyFocus
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