Odie Pet Insurance Recensioni 

We originally had ManyPets and had a great experience. After the acquisition by Odie, the experience completely deteriorated.

I submitted a claim in October 2023. About a week later, I called and initially spoke with a representative who seemed helpful. However, once she requested my pet’s health history, everything went downhill. I personally contacted my vet multiple times to obtain and submit the records on Odie’s behalf, yet I was repeatedly told the information was “not sufficient” without any clear explanation of what was missing.

At one point, Odie claimed they were unable to get in touch with the veterinary clinic. This was especially frustrating, as I had no issue reaching the clinic myself and was able to speak with them directly each time. Despite this, Odie made no meaningful progress and stopped responding altogether.

After following up several times, I was met with complete silence. When I requested that my claim be escalated to a supervisor, I again heard nothing. I eventually informed them that I would be reporting the issue due to the lack of response — and still received no reply.

It has now been months, and my claim has not been approved, denied, or meaningfully reviewed. I have received no updates, no communication, and no resolution. Meanwhile, Odie continues to charge my $59 monthly premium despite not providing the service I am paying for.

Being completely ignored while actively paying for insurance is unacceptable. Based on my experience and what I’m seeing from other recent reviews, slow claims processing and unresponsive support appear to be ongoing issues since the acquisition. I would strongly caution anyone considering Odie Pet Insurance to read recent customer experiences carefully.

If I could give a zero I would!
Absolutely horrendous
They never even looked at my claim

I wish 0 stars was available. Apparently they took over for Many Pets- never received a notice. Have been trying to get ahold of them for weeks. I waited on the phone for 2 hours and 37 minutes to cancel and then the call dropped :) I’ve emailed several times -with their website saying they’ll respond in 48 hours LIES. There are several reputable companies that care about customer experience - this is one one of them.

I don’t understand how this trash company still in business. They just stealing the money. And also those crooks keep charging my bank for basically doing nothing.This the shame for United States allowing this trash company to be in business. Crooks , thief, useless.

Terrible customer service, been waiting over a week and a half for a call back or email. No response.

Since Many Pets transferred to Odie, it has been a nightmare! Our phone messages go unanswered, we get very few answered email inquiries, none of which have been helpful or useful. Our claims have remained unpaid. One of our dogs is not even listed in the portal as being covered, even though we have paid. We get automated email replies, which are of no help. We have reported them to the Better Business Bureau.

Odie is TERRIBLE! Do NOT use this company! I am stuck with them for the year because I was transferred from ManyPets. Everything people are saying is true: terrible customer service- no one answers the phone and then it hangs up on you as it rings! Wait time is terrible for the claims and they make the claims as CONFUSING as they possibly can! If the Do refund you a claim - it may be lower and different from the amount you actually claimed but their website will say “refunded” with the original amount! You have to read the letter that is in their portal to find out the amount but they do not tell you why/ reasons, etc. ALSO, they list the claims in random order to make it super confusing and no information. I also think they are double billing me but their website is so difficult to find the information- I will have to go back through my credit card bills. I could continue with the list of reasons to STAY AWAY from this company. I am only with them till I can get through my contract year and reimbursements back and plan to cancel them as SOON as they are through. Also - this review makes you give a date but it’s been the ENTIRE year of 2025 that I have had my services with them and hating it EVERY minute!

I filed 2 claims with them in October. Didn’t hear anything back from them despite the fact that I already submitted all the documents necessary. I followed up with them via emails and phone call. They didn’t return my email nor my call. They are still charging monthly bills. Why keep charging if you are not doing your job?

HORRIBLE - as everyone is stating I was transferred from ManyPets - I have claims still not processed since September. My suggestion to everyone is to go the the Better Business Bureau website and file a claim against them - I have and instantly got a response within a day or two. My claims aren't processed yet but I'm keeping at it like a dripping faucet - I HATE THIS COMPANY.

My policy got transferred from Many Pets, they are intentionally delaying claims, not even trying to hide it. Has been over two months since my dog had TPLO surgery and my claim hasn’t been reimbursed. Every new email is another “7-10 days”. They mange to take my money every month on time though. STAY AWAY!

Absolutely unacceptable customer service. My dog recently underwent a major surgery totaling nearly $7,000, and Odie has been completely unresponsive. Emails go unanswered, phone calls are not returned, and no updates are provided while my claim just sits there.

My claim has been marked as “Submitted” for over two weeks with zero communication. What is the point of having pet insurance if you can’t actually use it when you need it most?

At the very least, I would expect timely updates on the status of my claim. I strongly encourage everyone to look elsewhere when considering pet insurance.

Would give zero stars if I could, this company is the worst. Get out now if you can. Our policy was transferred from ManyPets and it is a SCAM. I submitted a claim beginning of October and crickets...DO NOT USE THIS COMPANY. Miles — how do you plan to help your MANY angry customers?

They are horrible. They find any which way they can to ignore claims. They key keep asking for more info about basic claims, yet do not pay.

Can I give zero stars?

I was transferred from ManyPets to Odie after ManyPets stopped doing business in the U.S. and my experience has been dreadful.

Their claim process is horribly slow and despite being told they would support pre-existing conditions from ManyPets, they have denied every single claim I've made .... this includes a claim for something that first came up 3 months AFTER I became an Odie customer.

Their process seems to be to deny every claim and sit back to see if the customer bothers to contest the decision.

I'm so disgusted. This experience is exactly why I steered clear of pet insurance for decades. This company's behavior solidifies my assumption that it's all a scam.

Poor customer service and LONG WAIT times for claims processing. Do not use. Was with ManyPets which got transferred and it has been a nightmare.

It is thanksgiving, submitted a claim Sept 2 and still haven’t heard back after multiple unanswered emails. Absolutely awful company. We got automatically switched to them after many pets closed (miss them so much). Will be switching.

I've been waiting 67 days for payment on my claim. I provided all past medical history and was told by support that they had all the documentation needed to process my claim. Well - here I am, STILL waiting. The second I get my payment, I'm cancelling and switching to a different insurance. Unbelievable!

Disaster. I've been waiting for 45 days for my claim to be reviewed and no signs of anything. I've emailed to check status and no answer.

I was with Many Pets insurance until they sold their USA business to Odie. All pre- existing conditions while with ManyPets were to be covered. This is stated in writing on the Odie website. I had claims denied with Odie saying the illnesses were pre-existing condition. (These would have easily been covered by ManyPets.)
Odie will not answer calls. They say to call or submit an email to their support group who take weeks to get back to you. Never could talk to anyone! I had one claim in for 2 months before I sent in an email to see what's going on! They said it would take another 7 to 10 business days to review. Their company strategy appears to be delay and deny! Corrupt. Corrupt. This is a SCAM company! Do not even consider using them. I emailed and told them 3 months into the policy that they are no longer authorized to charge my credit card and I was ending my policy. If you use this company you will be very sorry and loose a lot of money as they happily collect the monthly premiums while denying the claims !! SCAM.

THE WORST EVER!

Total gaslighting. They don't answer phones. Keep asking you OVER AND OVER for the same things you have already sent in, just to pretend to keep working on your claim. So shady. They upped my premiums, upped my deductible, lowered the percentage of total coverage and have never, not ever paid even one claim. They need to be sued.